Forward-Looking Statements

This presentation contains forward-looking statements about, among other things, trend analyses and future events, future financial performance, anticipated growth, industry
prospects, environmental, social and governance goals, and the anticipated benefits of acquired companies. The achievement or success of the matters covered by such
forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, Salesforce’s
results could differ materially from the results expressed or implied by these forward-looking statements. The risks and uncertainties referred to above include those factors
discussed in Salesforce’s reports filed from time to time with the Securities and Exchange Commission, including, but not limited to: the impact of, and actions we may take in
response to, the COVID-19 pandemic, related public health measures and resulting economic downturn and market volatility; our ability to maintain security levels and service
performance meeting the expectations of our customers, and the resources and costs required to avoid unanticipated downtime and prevent, detect and remediate performance
degradation and security breaches; the expenses associated with our data centers and third-party infrastructure providers; our ability to secure additional data center capacity; our
reliance on third-party hardware, software and platform providers; the effect of evolving domestic and foreign government regulations, including those related to the provision of
services on the Internet, those related to accessing the Internet, and those addressing data privacy, cross-border data transfers and import and export controls; current and
potential litigation involving us or our industry, including litigation involving acquired entities such as Tableau Software, Inc. and Slack Technologies, Inc., and the resolution or
settlement thereof; regulatory developments and regulatory investigations involving us or affecting our industry; our ability to successfully introduce new services and product
features, including any efforts to expand our services; the success of our strategy of acquiring or making investments in complementary businesses, joint ventures, services,
technologies and intellectual property rights; our ability to complete, on a timely basis or at all, announced transactions; our ability to realize the benefits from acquisitions,
strategic partnerships, joint ventures and investments, including our July 2021 acquisition of Slack Technologies, Inc., and successfully integrate acquired businesses and
technologies; our ability to compete in the markets in which we participate; the success of our business strategy and our plan to build our business, including our strategy to be a
leading provider of enterprise cloud computing applications and platforms; our ability to execute our business plans; our ability to continue to grow unearned revenue and
remaining performance obligation; the pace of change and innovation in enterprise cloud computing services; the seasonal nature of our sales cycles; our ability to limit customer
attrition and costs related to those efforts; the success of our international expansion strategy; the demands on our personnel and infrastructure resulting from significant growth
in our customer base and operations, including as a result of acquisitions; our ability to preserve our workplace culture, including as a result of our decisions regarding our current
and future office environments or work-from-home policies; our dependency on the development and maintenance of the infrastructure of the Internet; our real estate and office
facilities strategy and related costs and uncertainties; fluctuations in, and our ability to predict, our operating results and cash flows; the variability in our results arising from the
accounting for term license revenue products; the performance and fair value of our investments in complementary businesses through our strategic investment portfolio; the
impact of future gains or losses from our strategic investment portfolio, including gains or losses from overall market conditions that may affect the publicly traded companies
within our strategic investment portfolio; our ability to protect our intellectual property rights; our ability to develop our brands; the impact of foreign currency exchange rate and
interest rate fluctuations on our results; the valuation of our deferred tax assets and the release of related valuation allowances; the potential availability of additional tax assets in
the future; the impact of new accounting pronouncements and tax laws; uncertainties affecting our ability to estimate our tax rate; uncertainties regarding our tax obligations in
connection with potential jurisdictional transfers of intellectual property, including the tax rate, the timing of the transfer and the value of such transferred intellectual property;
uncertainties regarding the effect of general economic and market conditions; the impact of geopolitical events; uncertainties regarding the impact of expensing stock options and
other equity awards; the sufficiency of our capital resources; our ability to comply with our debt covenants and lease obligations; and the impact of climate change, natural
disasters and actual or threatened public health emergencies, including the ongoing COVID-19 pandemic.

092821
Salesforce. #1 CRM
Ranked #1 for CRM Applications based on IDC 2021 H1
Revenue Market Share Worldwide.

#1 in CRM #1 in Sales #1 in Customer Service #1 in Marketing

Ranked #1 for CRM Applications based Ranked #1 for Sales Force Productivity and Ranked #1 for Customer Service Ranked #1 for Marketing Campaign
on IDC 2021 H1 Revenue Market Share Management Applications based on IDC Applications based on IDC 2021 H1 Management Applications based on IDC
Worldwide. 2021 H1 Revenue Market Share Worldwide. Revenue Market Share Worldwide. 2021 H1 Revenue Market Share Worldwide.

14.7%
41%

23.9% 46.4% 12.2%

7.4%
5.6%
10.9% 5.1%
5.5%
5.0% 8.7%
8.6% 8.2%
5.0% 6.9%
3.9% 5.9%

Source: IDC, Worldwide Semiannual Software Tracker, October 2021. CRM market includes the following IDC-defined functional markets: Sales Force
Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, and Digital Commerce Applications.
Some of our esteemed customers from Bangladesh
Salesforce
Customer 360
Salesforce Customer 360 for Manufacturing

Connected Sales and

Distribution
Adoption & Support Customer Service/
Call Center

Distributor Lead Distributor and

Management Customer
Marketing

Productivity & Self-Service

Collaboration Ordering

Customers,
Customer’s
Employees,
Customer
Distributors
Workforce and Real Time Business
Partner Insights
Enablement

Industry Products & Back Office Visibility

Solutions
Connected Apps &
Data Driven Services
Hyperforce
Live in 16 regions by end of 2023
Hyper-compliant | Hyper-scalable | Hyper-secure | Hyper-compatible

Sweden

UK Germany
Canada
France Switzerland South Korea
US Italy
Japan
UAE

India
Singapore

Brazil Indonesia
Australia
Customer Stories
& Logos
Find all the stories below - and
many more - on HighSpot!
 PayPal Unifies the Employee Experience for a
More Connected and Secure Customer Journey
Enables full data visibility and forecasting to better meet customer needs while
keeping protected information safe

Integrates and surfaces all data and insights to help inform the sales cycle
including information from acquired businesses

Empowers service representatives to confidently act as trusted advisors and

personalize customers’ e-commerce journeys

Empowers 3rd party developer communities to leverage the secure API ecosystem

4 1
system
SALES SERVICE MARKETING ANALYTICS INTEGRATION
consolidation
in Salesforce

EMPLOYEES LEARNING SUCCESS PARTNERS SECURITY EXPERIENCES