Application
Due date: August 20, 2023
17hats INFORMATION
Your Name
Syed Hasan Jalil
Are you a 17hats member?
no
ABOUT YOU
Give us some insight into your personality.
I possess a unique blend of interpersonal skills and problem-solving abilities. I am an ENFP. My
empathetic nature allows me to connect with customers on a personal level, understanding their
needs and concerns with genuine care. I am a great listener, which helps me grasp their issues
thoroughly and provide tailored solutions promptly.
I am patient and composed under pressure, ensuring that each customer interaction is handled
with professionalism and positivity. Additionally, my excellent communication skills enable me to
convey information clearly and effectively, fostering trust and building rapport with customers.
Moreover, I am adaptive and quick to learn, which allows me to understand the intricacies of
17hats.com's products and services, making me adept at addressing customer inquiries and
troubleshooting any challenges they may face.
In a remote work environment, I am disciplined, self-motivated, and organized, ensuring that I
maintain productivity and deliver exceptional customer care consistently. My passion for helping
others and my dedication to delivering top-notch service make me confident that I can contribute
to the success of 17hats.com's customer support team and leave a lasting positive impression on
customers. I look forward to the opportunity to showcase my skills and contribute to the company's
continued growth and success.
What is your time zone?
:
PST - GMT + 5
Do you have an office or area that is noise-free and child-free for you to work in?
yes
Do you have access to a laptop/computer with video and microphone and stable internet
connection?
yes
AVAILABILITY
Are you available Monday - Friday?
yes
KNOWLEDGE BASE
Please list all software you are familiar with.
Word. Excel. Powerpoint. Sheets. Docs. Numbers. Slides. Keynotes. Pages. Firebase. Wix. Canva.
Wordpress. Mailchimp. Intercom. Slack. Zap. MacOs.
iOS. Windows. Photoshop. Inshot. Premier pro. Chat GPT. Chrome. Explorer. Edge. Safari.
Have you ever used Intercom or Slack?
Yes I have used both and have a full grip on both of them.
Have you ever worked in a support position before? If, yes, please elaborate.
Yes, I have managed and even worked for customer support for my own Company, Soylachi - A
restaurant for first two months after launching the support program.
SAMPLE QUESTIONS
Please try to answer the following questions to the best of your ability. You are allowed to use
the 17hats knowledge base to find the answer. You are NOT allowed to contact the Business
Support Team directly and copy/paste your answers here. All of these questions can be
answered by reviewing our website and help articles.
Do you offer a free trial?
Yes, you can try out the 17hats package for free for 7 days.
Join our interactive 17hats live demo to discover how our platform can benefit your business. Let
our skilled 17hats experts guide you through the platform and address any queries you may have.
:
Don't miss this opportunity to explore the full potential of 17hats for your business!
I’m looking to sign up and was curious about your pricing.
Our prices our very reasonable and we have monthly plans starting from $15 per month known as
‘Essentials..’ The second and most popular package is priced at $30 per month known as ‘Standard’ .
Lastly we have a Premier at $60 per month. You can also avail these on an annual plan and enjoy a
discount. For more details, you can open the Pricing tab present on our website :
https://www.17hats.com/pricing.
You can also join us for a 45 minute long free live demo from our experts to show you that how we
will work for you.
Please describe how you would tell someone how to search Contacts by Tag, and then export
the Contacts.
You can add a tag while saving a contact and later on search through those tags conviniently. The
search bar is present in the top middle part of the page section in contacts tab.
You can export the contacts into a CSV file from your ‘contacts’ pages. Open the ‘leads’ or ‘conatct’
page and click on the gear icon on your top right and then select export contacts options.
QUESTIONS
Please let us know if you have any questions, comments, or concerns.
Customers may forget what you said, but they'll never forget how you made them feel.
Give me a chance.
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