HOW TO USE YOUR NEW INTERNET SERVICE
Welcome to BAI Connect! We are the Internet and communications provider at The Magnolia. This guide will help you connect
to your new Internet service, Rover, our exclusive Wi-Fi solution that allows your own personal Wi-Fi network to “follow” you across the
property. No reconnecting needed! The Internet included at your community is 300 Mbps x 300 Mbps.
STEP 1: CREATE YOUR ACCOUNT
Open the Welcome E-mail (Subject: Welcome to BAI Connect! Let’s get you
connected to your Internet service for The Magnolia.) and click the REGISTER
YOUR ACCOUNT button.
Create a username and password for your account, then click CONFIRM.
Your Wi-Fi Password will display after confirming your account.
STEP 2: CONNECT TO THE INTERNET
On any device, connect to the Wi-Fi network The Magnolia Resident Wi-Fi.
Enter the Wi-Fi password displayed after you created your account.
That’s it! Your devices will automatically register to your account.
Enjoy your property-wide Wi-Fi from BAI Connect. Property Name Resident Wi-Fi
QUESTIONS? Enter the password for “Property Name Resident Wi-Fi”
Reach out to us for questions or technical support at (818) 449-2626 or
support@baiconnect.com. Visit us online at baiconnect.com.
FREQUENTLY ASKED QUESTIONS
Q: WHAT IF I CAN’T FIND MY WELCOME EMAIL?
Please contact your property leasing staff directly. They can resend your Welcome Email!
Q: WHAT IF I FORGET MY PASSWORD?
Click the Forgot Password? link on the login page below the LOGIN button.
Q: WHAT IF I WANT FASTER INTERNET?
Log into your personal portal. The link is located in your Welcome Email. Log in with the Username and Password you created when
you first created your account. Click Change Plan from the Dashboard under Your Internet Plan. Select a new Internet Plan and
click UPGRADE. We offer 325 x 325 Mbps for $12/month, 350 x 350 Mbps for $24/month, and 375 x 375 Mbps for $36/month.
Q: DO YOU OFFER VIDEO OR TV SERVICES?
Yes! We offer DIRECTV Stream. Get the best of live TV and On-Demand with DIRECTV Stream. Access local and national
channels, including ABC, NBC, USA, Food Network, ESPN, and Hallmark. On your portal dashboard, click GET DIRECTV
STREAM, call our expert Sales Team at (818) 449-2626 or visit https://www.dsispoc.com/baiconnect/ to sign up for DIRECTV
Stream service on your own. No contract, equipment or phone call required!
We also provide Phone Services! Contact us at 818-449-2626 to Learn More.
If problems persist, reach out to us for support at (818) 449-2626 or support@baiconnect.com. We are available 24/7.
