Customer Success Associate
About Unicommerce:
Unicommerce eSolutions is India‘s largest e-commerce post-purchase management technology
platform. Unicommerce provides e-commerce enablement solutions for multichannel selling,
inventory management, warehouse management, omnichannel retailing, and marketplace seller
management. The platform is designed to meet the business needs of e-commerce and e-tailers across
sectors and has served over 15,000 registered customers across India, the Middle East, SouthEast Asia,
and South Asia. Unicommerce solution is currently being used by 35K+ users to manage over 2000
stores and 7000+ warehouses and processes more than 500 Mn+ orders amounting to $5 Bn+ GMV
annually. Some of its key clientele include Myntra, Jack & Jones, Tommy Hilfiger, Adidas, Vero Moda,
Chumbak, W, boAt, Forever New, Marico, Netmeds, Healthkart, Mamaearth, mCaffeine, Sugar
Cosmetics, Lakme, and Nivea among many others.
For more information, visit https://unicommerce.com/. Follow Unicommerce on LinkedIn Instagram
and Twitter. Stay updated with our current open roles across functions and visit our careers page.
Product Portfolio:
1. Advanced Warehouse management system
2. Multichannel online order and inventory management
3. Omnichannel solution
4. Seller panel solution for marketplaces for stock management across suppliers.
Customer Success Associate
Location: Gurgaon
Functional Area: Operations
Education Qualification: Graduation/ Post Graduation
Experience: 0-4 Years
Key Responsibilities:
Provide strong account management to existing clients, offering structural support and keeping
them abreast of new products and services that could be of value to their business.
Ensure customer success by driving adoption, managing customer relationships, conducting
business reviews and sharing best practices.
Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring
quick resolution.
Coach customers to be product experts and guide their teams on best practices so they become
increasingly self-sufficient.
Be responsible for upselling and renewals, and increase the revenue per customer.
Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews
with the client to identify metrics critical for clients.
Skills Required:
Proven experience in customer success, account management, or a similar client-facing role.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with
clients.
Ability to manage multiple client accounts simultaneously, prioritizing tasks effectively.
Previous experience collaborating with different internal functions within a fast-growing SaaS
/Supply chain company ; operating at the intersection of product, sales, and delivery.
Why Unicommerce?
Be part of a profitable startup on its way to becoming the first ecommerce focused SAAS unicorn of
the country.
We process close to 20% of Indian ecommerce volume, processing 500 Mn+ orders amounting to
$5 Bn+ GMV annually , which is more than what most of the big marketplaces in India see.
Work on tough distributed system problems (large scale multi-tenancy, distributed coordination,
scaling, engineering for high availability under varied workload
patterns) in a large scale environment (100 MM hits/day, large clusters comprising 100s of AWS
nodes)
Contribute to the evolution of our product portfolio atop our high performing SAAS platform. We help
sellers & enterprises around the world automate their ecommerce operations via a suite of products:
multi-channel order and inventory management, warehouse & vendor management, omni-channel
etc.
Work in a tight-knit high performance team, alongside strong problem solvers graduated from
IITs/NITs and other Tier 1 colleges with work experience from companies like Amazon, Microsoft,
PayTM, Snapdeal, Makemytrip, Yatra etc. We have a flat hierarchy. Take end to end ownership of
business projects and product features.
