P.
Lakshmi Narayana
Finance professional with 8+ years of experience and expert knowledge in both Accounts
Receivable and Accounts Payabale. Detail-oriented and diligent in record keeping. Strong
skills in customer relations, problem-solving and dispute resolution. Proven ability to adapt
to changes in operational needs and regulations.
ln.pentapati@gmail.com +91-7981637811
Work Experience
October ‘21 t0 July ‘24: Process Delivery Specialist (Lead) with IBM Pvt. Ltd.
• Applied cash on customers account to the open invoices
• Maintaining daily productivity trackers
• Applied cash within TAT and maintained 100% Accuracy
• Monitored and updated cash track for the payment status
• Follow-ups for remittance with customers
• Training new hires on the end-to-end Accounts receivable process
• Checked the payment advices/Remittances.
• Researched the various reports and customer accounts for unidentified the payments
• Analyzed misapplied or duplicate payments and prepared adjustments
• Ensure timely update of SOPs.
• Mailbox handling
• Sending SOA and invoices when the customer required
• Submitted for refund reimbursement pertaining to payments in error and
overpayment
• Transition experience for EMEA region
Management Skills.
Created Process DTP
Training New members and gave assistance to the coworkers
Have done team audit on daily basis
Weekly meetings with clients
Prepared Process deck on monthly basis and shared to managing and client
August’19 to September ’21: Process Specialist (SME) with Infosys BPM
• Exposure to Invoice Processing, Audit, Duplicate Payment Audit, Dispute Resolution
and Customer Service
• Review and validate essentials of valid invoice and process invoices in ERP/Workflow
as per customer policies and guidelines (2-, 3- & 4-Way matching)
• Processing of PO, Pre-approved, Pre-payments and Non-PO Invoices by following Non-
PO Approval Matrix for Non-PO invoices.
• Resolved Customers’ queries and assisted clients on all the invoice inquiries of
Invoice Processing
• Responsible for Processing of Invoices related to Australia.
• Continuous efforts in prioritization of daily work and ensuring SLA and TAT are met
consistently.
• Have responsibility to processing the Different types of invoices Like FX and ABN
• GVC, Work Pac, Open invoices, Decline documents, Untouched documents, Normal
Documents
March’16 to August’19: Process Associate with Genpact India Pvt. Ltd.
• Applied cash on customers account to the open invoices
• Applied cash within TAT and maintained 100% Accuracy
• Monitored and updated cash track for the payment status.
• Monitored and updated cash track for the payment status
• Follow-ups for remittance with customers
• Training new hires on the end-to-end Accounts receivable process
• Checked the payment advices/Remittances.
• Helped other team member with their volume work load to accomplish the team goal
• Care Validation
• Order release
• Customer creation
Collections.
Performing Daily Calls to customers & Disputes of outstanding and achieve monthly
target.
Handling 100 customers Database monthly
Connecting with customers for daily collections through calls and mails
Initiatives and Achievements
While at IBM
• Received knowledge transfer virtually and quickly learnt and adapted to the remote
work environment.
• Provide process improvement ideas.
• Trained new joiners on the end-to-end AP process.
• Transition Experience
• IBM Delivery Central Platforms foundations
• Finance & Accounting Essetials
•
While at Infosys
• Received the Best Trainee Award at the end of the 3-week training after being
initiated into the company. Part of the team that won the Best Team Award during
the same training.
• Consistent 100% PAR as per the audits conducted by the Quality Team
• Received the Individual extra miller Award
• Received the sport award
• T-100 Accounting fundamentals
• T-200 Accounting Fundamentals
While at Genpact:
• Trained new joiners and helping them.
• Successfully handled the HR activities for the team.
• Won the Bronze Award for being a Star Performer at work (Genpact, December’16)
Education:
Bachelor of Commerce - 2015, Adikavi Nannaya University
IT Skills
• SAP Cockpit (Accounts Payable)
• Lotus Notes IBM
• US400
• BPCS
• Oracle fusion
Language Proficiency
• English Language Proficiency
• Hindi Language Proficiency
• Telugu Language Proficiency
Personal Details:
Name : P. Lakshmi Narayana
Date of Birth : 13-March-1994
Nationality : Indian
