Vodafone Limited

Contract Summary The Connection, Newbury,

Berkshire RG14 2FN

This document explains the key parts of your chosen service, Produced on: 04/12/2024 23:31:50
and is designed to help make comparing services easier. Reference: WEB-0001000042094887

This offer is available at the time of issue. All prices inclusive of VAT

Your Service

Package 1

8GB Red

Includes Minimum Contract Period

8GB data allowance (Minimum period)
VFUK eSIM 12 Months
VeryMe Rewards
Unlimited standard minutes
and texts

Data Speed
No speed caps, so your phone can work as fast as it is able to on our network (www.vodafone.co.uk/coverage)

Plan Costs
Standard monthly cost (before discounts): £19.00 *(subject to our Annual Price Increase during your minimum
Upfront delivery cost: £0.00 period as detailed in the Essential Information section below)

Upfront costs Total Monthly price (excluding any insurance products)

£0.00 £19.00*

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 Essential information about your Contract

Technology, Service Quality and Faults

If you experience a degradation in service, you may be entitled to a partial credit or you may be able to leave the
Agreement early without penalty, in accordance with our Terms and Conditions:
www.vodafone.co.uk/terms-and-conditions

Charges outside your allowance

If your plan includes roaming, inclusive roaming data is subject to a fair use policy of 25GBpm in inclusive roaming
destinations. If you reach this threshold you will be charged per GB to continue using data – these charges are detailed
within our Charges Guide (www.vodafone.co.uk/terms-and-conditions). Inclusive roaming is intended for periodic travel.
It isn’t meant for users roaming on a semi-permanent or permanent basis. If your plan does not include inclusive roaming,
please refer to our terms and conditions (www.vodafone.co.uk/terms-and-conditions) for details on charges that would
apply. You may need to purchase an Extra in order to use your plan while roaming. If you’ve chosen one of our Basics
plans, please note that you will not be able to roam in other destinations.

Calls to non-geographic numbers (beginning with 084, 087, 09 and 118) and associated Access Charges, calls to
international numbers, calls, texts and data usage charged at our standard rates once any allowance you may have is used
up (for details, please see www.vodafone.co.uk/terms-and-conditions). If applicable, please refer to your Device Plan
agreement for more information about your device.

Itemised usage is available free of charge within your bill breakdown. Visit our help page on how to get a copy of your bill
(https://support.vodafone.co.uk/Billing/Viewing-my-bill/1450592702/Can-I-get-a-copy-of-my-bill.htm). Please note, there
is a charge for an itemised paper bill – this charge can be found in our Charges Guide at
www.vodafone.co.uk/terms-and-conditions.

We will notify you once you are nearing your total monthly data allowance and then again when you have used it all up.

What your contract is made up of

*Annual Price Increase: During your minimum period, each year, on the 1st April, your monthly plan charge will increase as
follows:

• £1.80 for Pay monthly airtime and data plans

• £1.00 for Pay monthly basic plans
• £3.00 for Gigacube plans
Price rise example
If you are a Pay monthly airtime / data plan customer and your monthly plan charge is £40, your price will increase to
£41.80 on 1st April 2025 and £43.60 on 1st April 2026 (if you remain in your minimum period).

Out of bundle charges will increase each April by Consumer Price Index rate published in January of that year + an
additional 3.9%.

Mobile Terms (www.vodafone.co.uk/terms-and-conditions),

Welcome Letter (we send you this after your order is placed),
Price Guide (see our Pay monthly Airtime Agreement and Charges Guide: www.vodafone.co.uk/terms-and-conditions),
Returns Policy (www.vodafone.co.uk/return-policy),
Acceptable Use Policy (www.vodafone.co.uk/aup)

Features for those with accessibility needs

For alternative formats such as
• Braille
• Large print or audio
• Dyslexia friendly versions
• Information on Text Relay
• Free 195 directory enquiries

Visit our website (www.vodafone.co.uk/help-and-information/accessibility), email disability.access@vodafone.co.uk or call

us on 0333 304 3222 free from a Vodafone mobile (standard call charges apply from other mobiles or landlines).

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Other relevant information
Terms and credit checks apply. Full Terms Conditions, details of how we use your data (Privacy Policy) along with our
Returns and Cookie policies can be found here: www.vodafone.co.uk/terms-and-conditions

Prices, promotions, stock and availability are subject to change.

3G Switch Off: Vodafone is switching off its 3G network during 2023. You will need to upgrade any 3G only devices that
you use to a handset capable of 4G Calling (VoLTE) and/or a 4G mobile broadband device to continue to receive all of your
services. More information can be found at: www.vodafone.co.uk/help-and-information/3g-switch-off

For Customers with an Unlimited Data Pay Monthly Airtime Plan:

Usage is for your personal, non-commercial use only. Where Vodafone notices a customer’s data usage is not for personal
use and/or exceeds 600GB per month twice or more in a 6-month period, Vodafone may investigate whether customer’s
use of the Service is inconsistent with the Acceptable Use Policy for Consumer customers. Following such an investigation,
if we determine or reasonably suspect that customer’s usage is for purposes other than the permitted use then Vodafone
reserve the right to transfer the customer to a more suitable plan or take other action in line with Acceptable Use Policy for
Consumer customers. Please refer to the Acceptable Use Policy for Consumer customers for more details (available at
www.vodafone.co.uk/terms).

Additional information about your contract

Remedies, complaints handling and dispute resolution
For questions or complaints, contact us by:
Phone:: 191 from your Vodafone mobile or 0333 3040 191 (from UK landlines or other mobiles);
Post: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN; or
Website: www.vodafone.co.uk/complaints

If we can’t fix your issue, you have the option to ask an independent ombudsman to review your complaint under our
Customer Complaints Code – available on our website or by contacting us.

If your issue is privacy-related, please see www.vodafone.co.uk/privacy or contact us at data.protection@vodafone.co.uk

Data protection
Our Privacy Policy sets out how we and our group companies may collect, use and share your personal information. You
will find the latest Privacy Policy and Cookie Policy on our website at www.vodafone.co.uk/privacy and we encourage you
to check this link every now and then for the latest versions. For any queries, you can contact us at
data.protection@vodafone.co.uk

Security
Vodafone may suspend the Services (in whole or part), including provision of Equipment: to safeguard the security and
integrity of the Network or to reduce the incidence of fraud.

Other relavant information

Joining Vodafone or making changes to your plan: If you placed your order in one of our retail stores, it can take up to 24
hours for your service to be activated. For orders placed via www.vodafone.co.uk or over the phone, your service will be
activated when your product is despatched. If you are taking one of our Vodafone Evo products, with a separate credit
agreement for a device, your airtime/data service (as applicable) will be activated once you have signed your credit
agreement. For items on pre-order or back order, your service will be activated when the item is despatched to you.

If you are an upgrading customer, your airtime/data/connectivity service (as applicable) upgrade can take up to 24 hours
to complete from the point your order is placed. If you upgrade your device by taking out a new credit agreement, your
airtime/data/connectivity service (as applicable) will be activated once you have signed your new credit agreement.

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Leaving Vodafone: Only the account holder can request a Porting Authorisation Code (PAC) or Service Termination
Authorisation Code (STAC). If you cancel a contract before your agreement ends, you’ll need to pay an Early Termination
Fee (see the Duration, renewal and termination of contract section below). Text INFO to 85075 and we'll text you back
with the amount you need to pay, as well as what to do if you have other services with us. If you have more than one
number on your account, check the amount in your account online by going to Account settings mobile switching, or give
us a call on 191 free from your Vodafone mobile. Leaving us for another mobile network might affect any other Vodafone
services you're using.

For further information, including how to get your PAC or STAC code, go to www.vodafone.co.uk/leaving

Right to cancel
Our Returns Policy gives you 14 days to change your mind, whatever the reason, and you can cancel or return your order
within 14 days from when you receive it. Please note that if you choose to return your order via post or courier, then we
will charge a reasonable fee for this option. There is no charge to return your order in store. Other charges may apply to
use the Services until you cancel your order.

Our 14-day Returns Policy doesn't apply to:

• Digital products and unsealed software, including downloadable software
• Equipment ordered from another company – like Currys. Instead, you'll need to get in touch with them.

To make a claim under our 14-day Returns Policy, you'll need to tell us that you want to cancel your Service(s).

Equipment and services returns: To confirm your cancellation, contact us on 03333 040 191. Or for accessories orders,
call us on 03333 048 069. Standard call charges apply.

If you cancel a contract before your agreement ends and outside of the 14 days return policy, you may need to pay an
Early Termination Fee (see the Duration, renewal and termination of contract section below).

Duration, renewal and termination of contract

Renewal
If you request a change of plan or a renewal of your Agreement with us and we agree, you will need to agree to a new
minimum period, and you will need to pay the new charges applicable to that agreement. Early Termination Fees may
apply if you change your plan during your current minimum period. Your new minimum period will not start until your new
service activation date.

Termination
If you’re outside of the first 14 days following your service activation date and your minimum period has elapsed, you can
cancel with 30 days' notice. If you choose to terminate the new agreement within the first 14 days of your new service
being activated and are within the minimum period of your previous agreement, or if you terminate after 14 days but are
within the minimum period of your current agreement, an Early Termination Fee may be payable.

Early Termination Fee example: if you had 9 months remaining on your contract, your Early Termination Fee will be:

Product Number Plan Name Early Termination Fee

(excluding bill credits like Trade-in credit)

Package 1 8GB Red £165.29

You may be able to cancel the contract early without incurring an Early Termination Fee if:
• your service is materially degraded for an unreasonable period of time

You can cancel the contract by:

• requesting and using a PAC or STAC code
• giving us 30 days’ notice

Termination of your contract because you simply want to leave us – if you request a Porting Authorisation Code (PAC) or
Service Termination Authorisation Code (STAC) it will be valid for 30 days. This Agreement will terminate when your
service has switched to your new provider. Termination of your contract because of the quality of our services – see the
Faults and service quality section above.

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 Termination of your contract because of changes to your agreement
We may make changes at any time. If we make a change which (i) has a negative impact on your use of the service (in
Vodafone’s reasonable opinion) and (ii) is not a Permitted Change (as described in our terms and conditions), you will
have a right to leave your Agreement without paying an early termination fee (although you’ll need to pay for your
equipment subsidy, where applicable). If that’s the case, we’ll usually give you at least 30 days’ notice. To exercise your
right to leave without paying an early termination fee, you’ll need to tell us within that 30-day period. If you take no
action within 30 days of us telling you about the changes you'll be considered to have accepted those changes. Please
note, you will not have a right to leave the Agreement early without paying an early termination fee where we make a
Permitted Change such as a change that is required by applicable law (see our terms and conditions at
www.vodafone.co.uk/terms-and-conditions for a full list of Permitted Changes).

We may suspend our services or end the Agreement by giving you 30 days’ written notice in the following circumstances:
i. you don’t pay any charges on time;
ii. you don’t do something fundamental that you have to do under the Agreement;
iii. you use any of our services in a way that may damage or affect the operation of our network;
iv. you breach or fail to adhere to our Acceptable Use Policy; or
v. you become bankrupt or make an arrangement with creditors (in which case termination fees will apply);
vi. if asked to do so by regulators or if required by law
vii. we consider it necessary to safeguard the integrity of our network or to reduce the incidence of fraud; or
viii. you fail to comply with applicable law when using our services.

For more information please visit www.vodafone.co.uk

Version: September-2024

Vodafone Limited is authorised and regulated by the Financial Conduct Authority for consumer credit lending and insurance
distribution activity (Financial Services Register No. 712210) Registered in England and Wales. Company No 01471587. Registered Office:
Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN

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