AT A HOTEL
Beginner Level
Dialogue: Checking In
Guest: Hello, I have a reservation under the name Smith.
Receptionist: Welcome, Mr. Smith. May I see your ID, please?
Guest: Sure, here it is.
Receptionist: Thank you. Here is your room key. Enjoy your stay.
I have a reservation under the name Smith.
I have a booking under the name Smith.
Intermediate Level
Dialogue: Requesting Services
Guest: Hi, can I get an extra pillow and blanket sent to my room, please?
Receptionist: Of course. What’s your room number?
Guest: Room 305.
Receptionist: We’ll have them delivered to your room shortly.
Guest: Thank you very much.
Advanced Level
Dialogue: Handling a Complaint
Guest: Good evening. There’s a problem with the hot water in my room.
Manager: I’m very sorry to hear that. I’ll send maintenance up immediately to fix it. In the meantime,
would you like to move to another room?
Guest: That would be great, thank you.
Manager: We’ll arrange for your belongings to be transferred. I apologize for the inconvenience.
Guest: Thank you for your assistance. I appreciate it.
I’d like to report a problem in our room. Our shower is not working. Could you please send us a
maintenance to fix it?
Can I request for a new set of bed sheet?
Can I request to move to another room? Coz’ I have booked a non-smoking room, but this has a smoking
area.
I had an experienced that I smelled a cigarette in a hotel room even I have booked a non-smoking room.
Narcissist: 自恋者
I prefer to stay in my car with a nice view of nature, instead of staying at a hotel.
