CIN: L66010KA1990PLC011409

SCHEDULE VII
Signature of Borrowers
MOST IMPORTANT TERMS AND CONDITIONS (MITC)/KEY FACTS STATMENT (KFS)
(For Individual Housing Loan / Non-Housing Loan)
Major Terms and Conditions of the Housing/ Non-Housing loan agreed to between (the borrower)
and the AADHAR HOUSING FINANCE LIMITED are as under:
1. Loan: Sanctioned Amount : Rs. /
2. Interest
(i) Type (Fixed or Floating) :
(ii) Interest Chargeable AHFL RPLR +/- % p. a. = % p. a.
As on the date of execution of this Agreement AHFL RPLR is %
1) ................................................. 2) .................................................

a. Interest rate in all loans at floating rate are subject to change in benchmark rate (RPLR) which may cause change in
EMI or increase in residual loan tenure or both depending upon each case.
b. In the loans opted for Fixed ROI for the entire tenure, the applicable Interest rates in all such loans are subject to
change in benchmark rate (RPLR) which shall be effective after completion of every 3 years of the loan tenure. This may
cause variation in EMI or in residual loan tenure or in both, depending upon case-to-case basis.
c. In loans opted for ROI as “Fixed for 3 years”, the ROI shall be converted into Floating Rate after completion of 3
years at same rate of interest at the time of sanction OR maintaining the same spread, whichever is lower.
(iii) Moratorium or Subsidy:
(iv) Date of reset of Interest:
(v) Penal Charges, if any : 24% per annum as per Tariff Schedule attached
(vi) Modes of communication of changes in Interest rate: Via letters / mail(s)/ SMS/whatsapp/Customer Mobile app
3. Annual Percentage Rate (APR) : _____________%_
4. Instalment Types : Monthly
5. Loan Tenure : << In Years >>
6. Purpose of Loan :
6.1 (a) End use of Fund :
The Declaration/Undertaking provided to AHFL by you the Loan will be utilized only for the purpose “
” is being sanctioned, purpose of use of funds under the loan
will not be changed in any manner during the tenor of loan, loan shall not be used for any illegal and /or antisocial
and/or speculative purposes in any form.
7. Fees and Other Charges: Please refer: Also enclose all headings as per model MITC issued by
RBI Tariff Schedule/MITC enclosed herewith. Note: Changes as effected on above tariff schedule would be
displayed on AHFL website and displayed on our Branch Notice Boards, Similarly the changes effected if any in our
Conversion scheme would be available with our Branches.
8. Security / Collateral for the Loan
• Mortgage :
• Guarantee :
• Other Security :
9. Insurance of the Property/ Borrowers
I.
ii.
iii.
iv.
v.
Customer is advised to collect copy of Insurance Policy which contains the features of the insurance policy.
10. Conditions for Disbursement of the Loan:
Pre-Conditions to be fulfilled as indicated in the loan sanction letter duly accepted.
11. Repayment of Loan & Interest:
The EMI for your loan is INR Years & EMI = per Month
The EMI due date is day of every month.
Number of Installments to be paid are Months.
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The EMI calculated and shown in the Sanction Letter is derived on the basis of 12 months in a calendar year, however in
the entire repayment tenure of loan the loan interest is calculated based on 365 days in every year. This is to provide

Signature of Borrowers 1) ................................................. 2) .................................................

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 benefit to the customer on part payment and to save interest in case of Part Pre-payment or Pre-Closure of the loan in
between before the full tenure where interest will be calculated as per no. of days completed during the month of
making such part payment. This difference in interest calculation for broken period may result in last EMI amount to be
more than the regular EMI Or one additional part of EMI amount to be paid extra for this broken up period as last

Signature of Borrowers
installment, which is agreed and accepted by the borrower by signing this document.
Subject to variation in terms of the loan agreement executed/ to be executed between the Borrower/s and AHFL, the
prospective changes in interest rate/ EMI/ loan tenure would be communicated via letters and/or mail(s)/ sms/
whatsapp/ customer mobile app before any such implementation applicable from a future date after intimation
and would be displayed on the website of AHFL at https://www.aadharhousing.com/ and at the branch offices. If such
change is to the disadvantage of the customer, the borrower shall have the options to exercise within 60 days for a) to
switch/covert the loan from Fixed to Floating or vice a versa OR b) to increase the EMI amount to keep remaining loan
tenure as same or lower OR c) pre-close /part-pay the loan account without having to pay any extra charges or
interest.
12. Brief procedure to be followed for Recovery of overdues:

2) .................................................
i. Tele calling to the Borrower / Co-Borrower after dishonor of mandate for ECS / ACH /Auto Debit or bouncing of cheques.
ii. Field visit / Joint Visit by Collection Officer / representative or Branch Manager at the address of the Borrower /Co-
Borrower /Guarantor.
iii. In event of default and declaration of a loan account as NPA or Chronic case, Loan Recall Notice and Legal Notice will be
sent through Advocate to initiate Legal action u/s 138 of Negotiable Instruments Act, 1881 and /or Securitization and
Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002 (SARFAESI) and / or any other
applicable law are initiated on case to case basis for loan recovery through Agents as may be appointed by AHFL.
13. Date on which annual outstanding balance statement will be issued
Based on customers request, the annual outstanding balance statement will be issued after 30th April, for the last
financial year. Within 15 working days from date of request from customer, subject to payment of Fees as per the tariff
schedule
14. Customer Services :

1) .................................................
a) Visiting Hours at office / Branch Monday to Friday 9:30 AM to 6:30 PM
Saturday 9:30 AM to 2 PM (Closed on 2nd Saturday of the Month)
b) Detail of Person to be contacted for customer service: In case of queries related to your loan account, you may contact
Customer Service Officer / Accounts Officer /Operations Officer or by calling on
c) Procedure to obtain following including timeline therefore:
I. Statement Of Accounts ( SOA ) /Foreclosure Statement / List of Document (LOD) / Repayment schedule or any other
statement.
Statement of Accounts (SOA) / Foreclosure Statement / List of Document (LOD) / Repayment Schedule are provided on
request within 15 working days, subject to payment of the fees as per Tariff schedule.
II. Photo Copy of Title Documents
The copy of title documents are provided within 30 days on request on chargeable basis as prescribed in Tariff
Schedule.
III. Original Documents released
All the original property documents will be released along with release of any charge created on property within a
period of 30 days after full repayment/ settlement of the loan account. For detail process please refer
www.aadharhousing.com
IV. Prepayment and return of documents upon closure of loan
The process for prepayment to be initiated through written request via letter at the branch and foreclosure letter will be
provided within 15 working days from, subject to payment of the fees as per tariff schedule. The procedure for returning
original documents on closure will require 30 days after realization of payment and completion of required formalities.
NOTE: AHFL will not issue (foreclosure) or accept any pre-payment (part or full) after 25th of the month due to system
calculation of EMI dues. All Part-payment received after 25th will be considered in the subsequent month on issuance
of fresh foreclosure letter for the same month.
V. Updation/Modification of communication address and contact details
The Customer must inform AHFL of any change in contact no. and address submitted to AHFL during the processing of
the loan. Any change in existing information must be given in writing by the customer to AHFL and within 30 days of
any change. For any updates/changes in address details, customers also need to share the valid KYC document for the
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new address. Until such new requests are received from the Customers and details updated in AHFL records, all
communications to the customers from AHFL will be sent to existing address and/or contact no. only.
15. GRIEVANCE REDRESSAL MECHANISM:
Aadhar Housing Finance Ltd. (AHFL) strives to provide quality services & make the customer satisfied within the

Signature of Borrowers 1) ................................................. 2) .................................................

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 Signature of Borrowers framework of the Regulatory norms, Board/Top Management approved policies, processes & procedures.
AHFL operates in a decentralized manner wherein, each branch is under the control of Branch Manager/Branch In-
charge, who will report to Cluster Manager & then to Regional Business Head, who in turn reports to Corporate Office
respective functional heads.
PUBLICATION OF GRIEVANCE REDRESSAL PROCEDURE
AHFLs grievance redressal policy is available on the website at www.aadharhousing.com and also in all its offices /
branches.
GRIEVANCE REDRESSAL PROCEDURE
STEP I
• To redress their grievances, customer can lodge their complaint in writing with the Branch Manager of the Branch.
2) .................................................

• The complaint can also be registered by making an entry of the complaint/grievance in the complaint registered
maintained by the Branch.
• The Customer can register their complaint at customercare@aadharhousing.com or call on our toll-free no.
180030042020.
The customer shall be responded to with an acknowledgement through sms and a reference number to the complaint
raised or with a clarification within a week from date of receipt of complaint.
The response/acknowledgement to a customer's complaint shall contain the name and designation of the official who
will deal with the grievance. If the complaint is relayed over phone at AHFLs designated telephone helpdesk or
customer service number, the customer shall be provided with a complaint reference number and be kept informed of
the progress within a reasonable period.
STEP II
In case the customer does not receive any response within the above timeline of a week or is not satisfied with the
response given by the branch, after 7 days the customer can further escalate the complaint/grievance to the
1) .................................................

Registered Office, at Bengaluru either by way of a letter addressed to Customer Care Officer/Grievance Redressal
Officer of AHFL or through email to be sent at:
The Customer Care Officer/Grievance Redressal officer
Aadhar Housing Finance Ltd., Registered Office- 2nd Floor, No.3, JVT Towers, 8th A Main, Road, Sampangi Rama Nagar,
Hudson Circle, Bengaluru, Karnataka- 560027. Email ID:- grievanceredressal.officer@aadharhousing.com
After examining the matter, the Company shall send the customer its final response or explain why we need more time
to respond and shall endeavor to do so within six weeks of receipt of a complaint and he/ she should be informed how
to take further steps on his/her complaint further if he/ she is still not satisfied.
STEP III
If the complainant does not receive a response from the Company within a period of one month or is dissatisfied with
the response received, the complainant may approach the Complaint Redressal Cell of the National Housing Bank, by
lodging its complaints online on the website of NHB or through post to NHB, New Delhi, details mentioned below-
National Housing Bank (NHB), (Complaint Redressal Cell) Department of Supervision, 4th Floor, Core 5-A, India Habitat
Centre, Lodhi Road, New Delhi – 110003.
www.nhb.org.in Link: https://grids.nhbonline.org.in
The format for making offline complaint is available at link http://www.nhb.org.in/Grievance-Redressal-
System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical-Mode.pdf
The above details are displayed clearly in all its offices/branches and on the website of AHFL.
GRIEVANCE REDRESSAL OF INSURANCE CUSTOMERS
AHFL holds the Registration of a Corporate Agent (composite) with Insurance Regulatory Development Authority of
India (IRDAI) for solicitation of insurance business. It will ensure adherence to the IRDAI Regulations, with respect to
redressal of grievances relating to insurance. The offices of AHFL where complaints related to insurance products sold
by AHFL are received, will acknowledge the complaint along with a reference number and facilitate redressal of the
same within 14 days of the receipt of such complaint through the respective insurance company(ies).
If the complaint is not resolved or the customer is unsatisfied with the resolution provided within 30 days, then he/she
can lodge the complaint online with IRDAI at https://bimabharosa.irdai.gov.in/ or email to complaints@irda.gov.in
It is hereby agreed that for detail terms and conditions of the Loan, the parties hereto shall refer to and rely upon the
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loan and other security documents executed/to be executed by them.

The above terms and conditions have been read by the borrower /s / read over to the borrower by Shri/Smt./km
of AHFL and have been understood by the borrower/s.

Signature of Borrowers 1) ................................................. 2) .................................................

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 Tariff Schedule
Fee Type Amount
Login Fee (Paid along with loan application non-refundable) Up to Rs.3500 Plus Applicable GST (Non-refundable on
cancellation/rejection of loan application)
Documentation Charges Up to Rs.2000/- to Rs.5000/- Plus applicable GST (charge varies on
Loan Sanction Amount slab)
Legal, Valuation and Technical Charges Up to Rs.3000/- to Rs.5800/- Plus Applicable GST (charges varies on
Loan Sanction Amount slab)
Administrative Charges (Inclusive of Documentation, Legal Valuation, Home Loan/Top up - Up to Rs.5100 or 1.5% Plus applicable GST on
Technical & CERSAI Charges - as applicable) Sanction Amount whichever is higher
LAP/NIP/Project Loan - Up to Rs.5100/- or 2% Plus applicable GST
on Sanction Amount whichever is higher
Subsequent Technical Verification (Only In Construction Cases) Rs.500/- Plus applicable GST
Cheque/ECS/Direct Debit/ACH Bounce (Per Instrument/Transaction) Rs.500/-
Penal Charges on Delay/default of Installment - (EMI/PEMI) or violation At 24% per annum charged on the loan EMI/PEMI amount under
of any material Terms and conditions of loan sanctioned/Loan delay/default, for the proportionate actual period of delay/default
agreement. post due date plus GST as applicable, non-cumulative (the reason
being the rate should be double the average normal rate of interest
applicable to such customers to prevent or not to commit any
delay/default in making payment future)
Recovery (Legal/Possession & Incidental Charges) as per actual Plus applicable GST
Penal Charges on Delay/non-execution of Security creation 24% annually Plus Applicable GST on loan Outstanding amount
Rs. 2500 per day of delay (the reason is to make the security
creation on property as a compulsory requirement for availing
mortgage loan)
Cheque/ECS/Direct Debit/Ach Swapping (Per Set) Rs.500/- Plus applicable GST
Duplicate No Dues Certificate/ IT Certificate Rs.500/- Plus applicable GST
Copy Of Property Papers Rs.500/- Plus applicable GST
For Home Loan at variable/floating rate of Interest from any source or
Home Loan at Fixed rate closed using own source of Funds – NIL
charges
For Home Loan/floating rate loan at Fixed rate -3% of the loan
outstanding plus Applicable GST (If repayment is not done through
Prepayment/Part Payment own source of funds along with proof)
For Non-Home Loan (Other than Business Purpose) at variable rate of
interest – NIL
For Non-Home Loan (Business Purpose) at variable rate or at Fixed rate
of Interest - 3% of the loan outstanding plus Applicable GST
For Project/builder Loans – 2% of the Loan Outstanding plus applicable
GST
Document Handling Charges Rs.2000/- Plus applicable GST
Any Type of Statement - Statement of Account (SOA) /Foreclosure Rs.500/- Plus applicable GST (per statement)
Statement / Repayment Schedule / List of Document (LOD)
Switch Fees (Fixed to Floating or vice-a-versa) excluding the scenario of 3% of Loan Outstanding balance Plus applicable GST
ROI change/revision in any sanction terms
Re-substitution Fees 0.50% of the loan outstanding balance and undisbursed amount
(if any) plus applicable GST
Insurance Charges As per actuals
Loan cancellation charges after disbursement (Per loan account) For Loan Sanction up to 10 lacs -
Rs 3000/- For Loan Sanction between
10 lacs -25 lacs - Rs 5000/- For loan
Sanction greater than 25 lacs- Rs
10000/-
Compensation for Delay in hand-over of original property documents After 30 days from the full repayment of loan, if delay due to any
reasons on the side of AHFL, a compensation of Rs.5000/- per day will
be provided to borrowers. If there is any delay on the part of
borrower, such period to be excluded from calculating the above
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period. Additional 30 days to be provided for recreation of

lost/missing title deed.

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• This is a receipt of your application. You may contact our sales executive/Branch within 5 to 6 Days for preliminary
discussion or further completion of documents if deemed necessary.
• All charges/fees to be paid through AHFL Branches/ AHFL Representatives by A/c payee crossed cheque in favor of "Aadhar
Housing Finance Ltd." In case Online payment mode selected for making payment. Use AHFL website or payment link attach
to your AHFL Loan A/c no.
• The loan application will be disposed-off within a period of 4 weeks from the date of receipt of duly completed loan application
i.e. with all requisite information

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/Papers
• Cash payments to be made ONLY against valid receipt issued by AHFL officials.
• AHFL does NOT charge any amount over and above the charges mentioned above and will NOT be liable or responsible for
making payment of any amount to unauthorized persons, or any other unauthorized payment link/ website or message.
• Applicable GST or Govt. taxes will be charged extra along with above mentioned charges as applicable.
• The above terms & conditions have been understood / read over to us and we accept the same.
• The timeline for decisioning of loan application will be 30 days from the date of submission of application and complete
document in all aspect as per the requirements.
• The time line exclude the time taken by the customer to revert or any clarification/information sought to process the application.

Applicant Co-Applicant
(Signature or thumb impression of the Borrower/s)

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 KEY FACTS STATEMENT (PART OF MITC)

Part 1 (Interest rate and fees/charges)

1 Loan proposal/ account No. ……………………. Type of Loan …………

2 Sanctioned Loan amount (in Rupees) ……………..
3 Disbursal schedule
………………
(i) Disbursement in stages or 100% upfront.
(ii) If it is stage wise, mention the clause of loan ………………
agreement having relevant details
4 Loan term (year/months/days)
5 Instalment details
Type of instalments Number of EPIs EPI (₹) Commencement of repayment, post sanction
…………….. ………..
6 Interest rate (%) and type (fixed or floating or hybrid) ……………
7 Additional Information in case of Floating rate of interest
Reference Benchmark Spread (%) (S) Final rate (%) Reset Impact of change in the reference
Benchmark rate (%) (B) R = (B) + (S) periodicity2 benchmark
(Months) (for 25 bps change in ‘R’, change in: 3)
B S EPI (₹) No. of EPIs
………. ……………. ………. …….

8 Fee/ Charges

Payable to AHFL (A) Payable to a third party through AHFL (B)

One-time/ Amount (in One- Amount (in ₹) or Percentage
Recurring ₹) or time/Recurring (%) as applicable5
Percentage
(%) as
applicable5
(i) Processing fees As per MITC As per MITC As per MITC As per MITC
(ii) Insurance charges At actuals At actuals At actuals At actuals
(iii) Valuation fees As per MITC As per MITC As per MITC As per MITC
(iv) Any other (please specify) As per MITC As per MITC As per MITC As per MITC
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9 Annual Percentage Rate (APR) (%) ……………..
10 Details of Contingent Charges (in ₹ or %, as applicable)
(i) Penal charges, if any, in case of delayed payment As per MITC
(ii) Other penal charges, if any As per MITC

(iii) Foreclosure charges, if applicable As per MITC

(iv) Charges for switching of loans from floating to fixed rate and vice versa As per MITC
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(v) Any other charges (please specify) As per MITC

Classification: Confidential
 Part 2 (Other qualitative information)
1 Clause of Loan agreement relating to Page no.-39, para -12 of MITC
engagement of recovery agents
2 Clause of Loan agreement which details Page no.- 40, para -15 of MITC
grievance redressal mechanism
3 Phone number and email id of the nodal No. 180030042020
grievance redressal officer Grievanceredressal.officer@aadharhousing.Com
4 Whether the loan is, or in future maybe, subject Yes
to transfer to other Bank or securitisation (Yes/
No)
5 In case of lending under collaborative lending arrangements (e.g., co-lending/
outsourcing),
following additional details may be furnished:
Name of the originating RE, along Name of the partner RE along with its Blended rate of interest
with its funding proportion proportion of funding
To be finalised & intimated To be finalised & intimated To be finalised & intimated
6 In case of digital loans, following specific disclosures may be furnished:
(i) Cooling off/look-up period, in terms of RE’s board Not Applicable
approved policy, during which borrower shall
not be charged any penalty on
prepayment of loan
(ii) Details of LSP acting as recovery agent and Not Applicable
authorized to approach the borrower

Attached Annexures – B - Illustration for computation of APR for Retail Loan

Annexure - C - Repayment Schedule under Equated Periodic Instalment of Loan

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Applicant Co-Applicant

(Signature or thumb impression of the Borrower/s)

Classification: Confidential