TITAN ENGLISH – BEYOUR OWN HERO

PART 7 TOEIC SPKT

Question 1-3:

To: All Employees

From: Patrice Dickerson, Director of Human Resources
Date: February 7
Re: Results of Staff Survey
Thank you for your participation in the staff survey. We are committed to making this company a
great place to work and recognize that improvements can and should be made. As a result, a number
of changes and modifications will be implemented, as outlined below.
● Issue: There is the perception of a lack of trust between senior managers and their
subordinates. Additionally, several employees complained that a culture of intimidation and
bullying had a negative impact on staff morale, resulting in frustration and resentment.
● Action: All senior managers will be required to attend training to improve their communication
skills.
● Issue: Many employees feel unable to voice their opinions and believe they will not be listened
to. They perceive that they are not encouraged to be involved in decision making
● Action: We will introduce weekly *open door" sessions where senior managers will be
available to speak with staff — either one-on-one or in small groups — about any issues that
concern them.
● Issue: Several employees complained that they are struggling to cope with their workloads
because of the lack of supportive staff. These employees feel burdened by paperwork and
unable to focus on the key aspects of their jobs.
● Action: The company will increase the number of support staff over the forthcoming year.
B. A culture of intimidation and bullying
Question 1: What is the purpose of this C. A perception that senior managers don't
memo? listen to their subordinates
A. To encourage employees to communicate D. A sense of frustration and resentment
better and work harder
B. To inform employees that they are
required to participate in a staff survey Question 3: The word "survey” is closest in
C. To advise management that they must meaning to:
implement changes and modifications A. Questionnaire
D. To describe the issues and actions that B. Assessment
will be taken as a result of the survey C. Critique
D. Outline
Question 2: What has a negative impact on
staff morale?
A. A lack of communication
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Question 4-6:

I have knocked on your door several times, but you never answer. I live in the apartment directly
below you. For the past three weeks, I have been kept awake by a strange noise coming through
my ceiling - a dragging sound, followed by a loud thud. It sounds like heavy equipment is being
moved around. Or perhaps you have a pet elephant? Whatever the noise is, it's keeping me awake.
I am a student, and I have important exams next week. I study until 11 p.m. and then try to sleep. The
problem is that the noise starts at exactly 11:15 pm, and continues until after midnight Sir, if I don't get
8 hours' sleep each night, my concentration suffers the next day. This can’t go on. If you must make
the noise, can you make it before 11 p.m.? I am prepared to wear earplugs while I study, so it won't
bother me.
Yours hopefully,
Adnan Patel
Question 4: What is Adnan's problem? D. He hears strange noises.
A. The upstairs neighbor won’t answer the door. Question 6: What is the tone of Adnan's
B. He can't sleep because of the strange noise. letter?
C. He has important exams next week A. Furious
D. A strange noise is keeping him from studying B. Threatening
C. Nervous
Question 5: What happens if Adnan doesn't D. Humorous
get 8 hours' sleep?
A. He can't concentrate well.
B. He fails his exams.
C. He can't wake up the next morning.
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Question 7-10:

COMMUNITY NEWSLETTER
April is Poetry Month!
Each year in the month of April, we celebrate poets and poetry with a program of events to entertain
and educate the community. This year will be bigger and better than ever before! Here is the program
for this weekend.
Saturday, April 4
10 a.m. Meet the Poet. Free
Local poet Belinda Howe will read from her latest collection, The Light on the Hill. Afterwards, the poet
will answer questions and sign copies of her book. Tickets are required and are with t only availablehe
purchase of a copy of the book.
2–4 p.m. Children's Poetry Workshop $15
For children aged 7–12. Poet Leonard Murray will conduct a fun workshop for kids. Topics include:
Ideas and inspiration; Finding the right words; Putting it all together, and Reading out loud. Kids will
delight in learning how poems work and creating their own.
Sunday, April 5
11-6 p.m. Poetry Book Fair. Free
This outdoor market features stalls from a variety of publishers and booksellers such as Five Star
Press and the Poet's Pen bookstore. New and second-hand books available.
8 p.m. "Capturing a Moment in Three Short Lines" SOLD OUT
Distinguished Japanese poet Haruki Miyamoto will give a master class on the art of haiku.
Question 7: According to the article, what is
the purpose of Poetry Month? Question 9: What do you have to do to meet
A. To encourage people to support poetry by Belinda Howe?
buying more books A. You have to buy her book.
B. To be bigger and better than ever before B. You have to like her poetry.
C. To provide the community with something C. You have to live in the community.
fun to do in April D. You have to have read her book.
D. To entertain and educate the community
about poetry Question 10: The word "distinguished" is
closest in meaning to:
Question 8: Who is conducting the poetry A. Different
workshop? B. Wealthy
A. Belinda Howe C. Highly respected
B. Leonard Murray D. Widely known
C. Children between the ages of 7 and 12
D. Haruki Miyamoto
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Question 11-12:

BUSINESS NEWS
GlobalEd Acquires NorthEd
London-based GlobalEd Corporation (GCO) recently announced its decision to acquire North Ed
Learning Solutions - a firm based in Portland - for $650 million. GlobalEd is a leader in the
development, manufacture, and marketing of educational products around the world, providing
software and learning solutions for educational and government clients in 150 countries. NorthEd helps
organizations apply cloud-based technology and services to maximize their performance. North Ed
also offers consulting services that focus on research and management systems. With this acquisition,
GlobalEd expands its portfolio by offering a wider range of learning services to ensure that clients are
equipped with the latest technology and skills
The learning services market is currently estimated to be $130 billion, with government, universities,
and high-tech businesses being its main customers. GlobalEd already has extensive expertise in these
areas and is likely to increase its revenues by capitalizing on this enormous revenue-generating
potential. GlobalEd stock price rose sharply after the acquisition was announced, closing at $99.50 per
share. Major layoffs are expected at the Portland office.

Question 11: Why did GlobalEd acquire North Ed?

A. To provide software and learning solutions to more clients
B. To focus on development manufacture, and marketing
C. To expand its portfolio by offering a wider range of learning services
D. To offer services that focus on research and management systems

Question 12: What is an expected outcome of the acquisition?

A. GlobalEd's share price will continue to increase.
B. The learning services market will expand.
C. The NorthEd executives will relocate to London.
D. Many NorthEd employees will lose their jobs.
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Question 13-15:

SMALL BUSINESS IN THE SPOTLIGHT

An Interview with Jim Owens, Co-Founder of Owens Hardware Inc.
by Briony Miller
Jim Owens owns a successful chain of hardware stores across the country. He recently published a
book called Big Ideas for Small Business Owners. Recently, I spoke with Jim at his home in Cleveland,
Ohio.

Briony, It's a pleasure talking with you, Jim, and congratulations on the publication of
Miller your book.
(BM):
Jim Thanks, Briony.
Owens
(JO):
BM: What motivated you to write the book, Jim?
JO: Well, I've run my business for 36 years and I've learned a lot. I felt that the time
was right to share that knowledge with my colleagues in the small-business
community. I enjoyed writing it and I've gotten a lot of positive feedback.
BM: So, what's your advice for people who want to open their own small business?
JO: First, try to find a mentor. I was very fortunate to have my Uncle Arnold as my
first business partner. He taught me everything I know, but he never told me
what to do or what NOT to do. Second, surround yourself with the best people
you can find, and then give them the opportunity to do what they love. This
builds confidence and loyalty in your employees.
BM: That sounds like great advice, Jim. Anything else?
JO: I'd say, don't be afraid. If you have a great business idea but you're afraid
because of vou don't have the experience or the money, don't worry. It's not the
end of the world to make mistakes. Get your mistakes out of the way and learn
from them. Very few people are successful right away. It takes time.
BM: Thanks, Jim. Best of luck with the book!
JO: Thanks. Briony. Good to talk with you.
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Question 13: Why did Jim Owens write his book?

A. He wanted to teach people how to run a business.
B. He wanted to share his knowledge and experience.
C. He wanted to become a writer and receive positive feedback.
D. He wanted the opportunity to do what he loves.

Question 14: What is Jim's first piece of advice?

A. To work with your uncle
B. To find someone who can tell you what to do
C. To find an experienced person who can guide you
D. To have a successful business partner

Question 15: What does Jim think about mistakes?

A. He thinks it's important to make mistakes and then learn from them.
B. He thinks that mistakes are avoidable if you have enough experience and money.
C. He thinks that if you don't make mistakes, you'll never be successful.
D. To have a successful business partner
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Question 16-19:

HOW WE SEE THE FUTURE

by Celia Desmond
Optimism
A survey of more than 48,000 people in 44 countries shows that people living in developing countries
believe that their children will have a brighter financial future than they do. However, people living in
wealthier countries feel the opposite.
The survey, conducted by the Pew Research Center, shows that only 28% of people living in countries
with advanced economies believe their children's lives will be better than theirs. Astonishingly. 65%
believe that their children and grandchildren will be worse off. Only 30% of American respondents are
optimistic about the future. French respondents are the most pessimistic with only 13% of respondents
feeling optimistic about their children's future. On the other hand, an impressive 94% of Vietnamese
respondents are optimistic about the future, while 85% of Chinese respondents are optimistic. The only
other countries where more than 70% of respondents were optimistic are Chile, Brazil, and
Bangladesh.
Hard Work
On the subject of work, 73% of Americans believe that working hard is very important to success in
life. Only 25% of French respondents said hard work was very important and only 18% of Chinese
respondents.
An average of 66% of respondents believe that people are better off under a capitalist system.
Interestingly, only 70% of Americans support the free markets, compared to China (76%). Bangladesh
(80%), and Vietnam (95%).
Question 16: In which country were people
most optimistic about their children's Question 18: Which country had the highest
future? percentage of respondents who believe hard
A. United States work is very important?
B. France A. United States
C. Vietnam B. France
D. China C. Vietnam
D. China
Question 17: In which country were people
most pessimistic about their children's Question 19: What percentage of Chinese
future? respondents supported the free markets?
A. Chile A. 18%
B. France B .66%
C. Bangladesh C. 76%
D. United States D. 85%

Question 20 - 21:
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Question 20: Which course is available on Question 21: What happens if applicants
Wednesday afternoons? drop out on the third day of class?
A. Conversation Skills 1 A. They get a 50% refund.
B. Conversation Skills 2 B. They get a 90% refund.
C. Communication Skills for Business 1 C. They get a 100% refund.
D. Communication Skills for Business 2 D. They don't get a refund.

Question 22 – 23:

LOST CAT
Reward: $100

Missing cat, Female, 10 months old. Black coat with white around the throat,
chest, and paws.
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Question 22: Who is the audience for this Question 23: What should you do if you see
poster? the cat?
A. Cat owners A. You should call Mindy.
B. Pet-store owners B. You should collect the reward.
C. People who have lost cats C. You should call Missy
D. People who live in the neighborhood D. You should feed the cat.
Dear Sharon,

I wish to apologize for the way I spoke to you at the office yesterday. I had no right to
accuse you of taking the credit for the success of the project. I know that you worked
extremely hard to meet the deadline. I also know that you kept working on the
project after I had left for the day. I became upset because the CEO seemed to think
all of the good ideas were yours. It's true that you did do most of the work and you
did have a lot of good ideas. I know he's trying to encourage you because you're a
new employee. And he's absolutely right: You are doing an outstanding job.

My only excuse is that I haven't been sleeping well lately. My wife has been ill and
I've been very worried about her. I try not to bring my problems to the office, but I
have failed miserably in this case. Going forward, I assure you I will try harder to be
more professional. I hope you will forgive me and that we can start afresh.

Yours truly,
Dean 24 - 26:
Question
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Question 24: What is the purpose of Dean's D. Sharon took all the credit for the project's
letter? success
A. To acknowledge that Sharon worked harder Question 26: What will Dean try to do in
on the project than he did future?
B. To admit to Sharon that he failed miserably A. He will try to forgive Sharon
C. To tell Sharon that he's sorry for behaving B. He will try to be more professional.
badly C. He will give Sharon more credit for her
D. To inform Sharon of his wife's illness hard work.
D. He will not bring his problems to work
Question 25: Why was Dean upset?
A. His mother is ill.
B. The CEO seemed to think Sharon had all the
good ideas.
C. The project wasn't a success

Question 27 – 28:
JOB OPPORTUNITY
Marketing Assistant, Community Bank

A Marketing Assistant is required to conduct administrative functions for the

Marketing Department and to assist in general marketing activities. The Marketing
Assistant provides customer support to the general public as well as to private client
groups in the production and delivery of marketing materials and custom
presentations. Other responsibilities include:
Provide marketing and communications support to the bank's branch
locations
Maintain inventories of marketing materials and forms and process
invoices
Coordinate marketing forms, compile marketing reports, and edit and
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Question 27: What kind of company is Question 28: Which of the following is NOT
hiring? a requirement for the job?
A. A telecommunications company A. A Bachelor's degree in Business
B. A technology company Administration or Marketing
C. A finance company B. A minimum of 2 years' experience in a
D. A publishing company banking or corporate environment
C. Excellent interpersonal skills
D. Superior computer skills

Question 29 - 33:

To: anwar hanif@topspace.com

From: hassan.shihab@montex.net
Date: April 21
Re: Thanks Hi Anwar

Thanks for lunch yesterday, and congratulations again on your promotion! It's
great that your talents are finally being recognized at the company. I know how
hard you have worked to get this far. You mentioned that you are nervous about
your presentation at next week's sales conference. After we spoke, I
remembered a list that I put together before I gave a speech at my brother's
wedding last year. I did a lot of research, and these tips really helped me. I also
have told some jokes, but that's not appropriate for your presentation. Anyway, I
hope these help.
Good luck, and let me know how it goes.
Hassan
 TITAN ENGLISH – BEYOUR OWN HERO

Public-Speaking Tips
Practice your presentation in front of a mirror or a family member until
you know it by heart. Speak very slowly and then very quickly until you find a
comfortable pace somewhere in between.

Warm up your voice before the presentation. Yawn to relax your jaw.
Sing or hum to tone up your vocal cords.

Don't think of your presentation as a performance. Imagine you are

having a person-to person conversation with a friend or colleague, rather than a
room full of strangers. Don't expect perfection. You are human and we all make
mistakes.

Visualize your presentation. Imagine you are watching yourself

successfully deliver the presentation from start to finish.

Pause often and breathe deeply. You've heard this before, but it really
works. When you are nervous, your breathing become rapid and shallow, and you
sound less confident. Pausing also helps your audience absorb what you have just
said.
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Question 29: What is the purpose of Question 32: To know something by heart"
Hassan's email? means to:
A. To thank Anwar for yesterday's lunch A. Be very emotional about it
B. To congratulate Anwar on his new job B. Know it word-for-word
C. To ask for Anwar's advice about a speech C. Feel deeply about it
D. To give Anwar some tips on public speaking D. Understand it completely

Question 30: What is NOT appropriate for Question 33: What happens when your
Anwar's presentation? breathing becomes rapid and shallow?
A. Research A. You sound less confident.
B. Jokes B. You lose the audience's attention
C. Mistakes C. You absorb what you have just said.
D. Eye contract D. You make many mistakes.

Question 31: What can we infer about

Anwar?
A. He is an experienced presenter
B. He is Hassan's brother
C. He has asked for Hassan's help
D. He has never delivered a presentation
before.
Question 34 - 38:

LEADERSHIP SKILLS IN A CHANGING ENVIRONMENT

Two-Day Seminar: $475
Convention Centre, Collins Plaza Hotel

Day 1: Thursday, September 26

8:30 Guest Speaker: Dr. Bill Fonseca: Embracing Change to Drive Growth
9:30-12:00: Managing Performance
What does it take to lead?
Setting realistic goals and expectations
Coaching a virtual team
1:00-4:00: Networking
Maximizing the value of professional contacts
Using social media to expand your network
 TITAN ENGLISH – BEYOUR OWN HERO

To: Candice. Waterson@Global_Leadership.org

From: Jill. Needham@SDB.com
INTENSIVE ENGLISH COURSE
Date:
PleaseSeptember 21 application form and return it to the Office of International
complete the
Student
Re: Services,
Leadership Lakewood
Skills SeminarCommunity College, 4 Lakeside Drive, Lakewood,
VA 43309.
Dear Ms. Waterson,
Check the semester you wish to attend:
Thank you for confirming my registration for the Leadership Skills seminar. I have
subsequently realized Fallthat
semester
I have a scheduling conflict and will be out of town on
SpringI semester
September 27. Therefore, will be unable to attend the second day. As it is too
late to receive a refund under the terms of your cancellation policy, I wish to send
Summer semester
a substitute, my colleague Cassandra Wilson, in my place. I understand that a $25
Check the course
substitution you wish
fee applies. to enroll
Please in: that this is acceptable.
confirm
Jill Needham CONVERSATION SKILLS 1 (Beginning-Low-Intermediate).
Tuesday-Friday, 9:00–11 a.m., (25 hours, 5 weeks) $350
Regional Accounts Manager
CONVERSATION SKILLS 2 (Intermediate-High-
Intermediate),
Smith, Dodds & BarronMonday-Thursday,
Inc. 3:00– 5:00 p.m., (25 hours, 5 weeks)
$350 O
COMMUNICATION SKILLS FOR BUSINESS 1 (Beginning-
Low-Intermediate). Tuesday - Friday, 9:00–11 a.m., (25 hours, 5 weeks)
 TITAN ENGLISH – BEYOUR OWN HERO

Question 34: Who will most likely attend the D. To request a refund
seminar? Question 37: Why can't Jill Needham receive
A. Colleagues a refund?
B. Coordinators A. There is no refund policy
C. Managers B. She will be out of town.
D. Substitutes C. She will be attending Day 1.
D. It's too late to cancel her registration
Question 35: What is the topic on Thursday
afternoon? Question 38: The word "substitute" is
A. Networking closest in meaning to
B. Coaching A. Executive
C. Managing B. Associate
D. Mentoring C. Replacement
D. Subordinate
Question 36: What is the purpose of Jill
Needham's email?
A. To confirm her attendance at the seminar
B. To cancel her registration
C. To advise that she is unable to attend Day 2

Question 39 - 43:
BANK STREET DEVELOPMENT PLAN TO GO AHEAD
by George Szubanski
At a public meeting last night, City Council members announced their intention to
proceed with a $10 million redevelopment plan for the area surrounding Bank
Street. The controversial plan, known as the Bank Street Development Plan,
involves rezoning the district from commercial to residential use in order to
construct several high-rise apartment buildings. If the plan proceeds, Bank
Street's 58 commercial businesses will be forced to relocate, and a park and
children's playground will also be demolished.
Mayor Costanzo has stated that the construction is necessary to increase the
number of affordable housing units in the neighborhood and to relieve high
population density issues in other areas of the city
"You're not being sensitive to the needs of the local community! shouted resident
Miguel Angel López during the meeting. "The people clearly told you that we don't
want the rezoning. and you aren't listening. Who is working for whom?
"I admit that some people are going to be hurt," Mayor Costanzo responded. "But
this will be better for the city in the long run. People need to look at the big
picture."
Community activists, who organized a protest march after the meeting, said they
intend to launch a campaign to appeal the plan. They argue that rezoning will be a
disaster for small business owners in the neighborhood, who will be forced to
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LETTER TO THE EDITOR

I am against the Bank Street Development Plan. If the plan goes ahead, it will
destroy a historic and thriving community. My family has owned a clothing store
on Bank Street for three generations. My cousins own the supermarket across the
street. The park and playground are an important part of our community's social
life. Families have picnics in the park every weekend in summer. It's the only place
for our children to play.

Furthermore, the relocation plan for the residents is unclear. Most importantly, we
don't want to move! The mayor and the City Council members seem to forget that
they are our elected representatives. Miguel Ángel López is correct. They are
supposed to work for us! Have they also forgotten that there is an election in
November?

Mrs. Gabriela Garcia

President, Bank Street Small Business Association
Question 39: Where would you most likely C. Social
read the article? D. Sensitive
A. In a monthly magazine Question 42: Why did Gabriela Garcia write
B. In a daily newspaper a letter?
C. In a real estate brochure A. To support the community activists who
D. in a library book oppose the plan
B. To remind City Council members that they
Question 40: Why does City Council want to are elected representatives
rezone the Bank Street commercial district? C. To describe her family's history in the area
A. The area is too densely populated D. To tell the mayor that she doesn't want to
B. There are too many businesses in the area. move
C. The small businesses aren't successful.
D. There isn't enough affordable housing in the Question 43: What is happening in
city November?
A. The community activists will organize a
Question 41: Which word best describes the major protest.
Bank Street business owners? B. The residents will vote for their local
A. Upset representatives
B. Busy
 TITAN ENGLISH – BEYOUR OWN HERO

C. The developers will demolish the park and D. The residents will be forced to relocate to
playground. another area.

Question 44 - 48:
To: Walter Molineaux, CEO
From: Katrina Ekberg, Human Resources Director
Date: October 14
Re: Survey Results
Walt,
The results of the Employee Satisfaction with Management survey have now been
distributed to the Senior Executive Team. I have scheduled a meeting for next
Monday morning to discuss the results and to devise an Action Plan that addresses
the shortcomings and weaknesses reflected in the survey. Once the Action Plan is
finalized, it will be communicated to employees.
In order to show that we are committed to improving employee satisfaction and
making this a great place to work, I recommend that we establish a Survey
Committee to act on negative aspects of the survey as soon as possible. I also
recommend including an employee representative on the committee. Employees
should participate in task forces and focus groups in order to increase their level of
overall satisfaction with the company. This will also help to reduce the high rate of
staff turnover the company has experienced in recent years, and therefore increase
overall productivity.
Katrina
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EMPLOYEE SATISFACTION WITH MANAGEMENT SURVEY RESULTS

Not at Most of the All of the
Sometimes
all Time Time
Does your manager have good communication
skills? 65% 15% 10% 10%

Does your manager behave in a professional

35% 20% 20% 25%
manner?
Does your manager have good business
50% 20% 20% 10%
knowledge?
Is your manager good at resolving conflicts? 70% 10% 10% 10%
Is your manager fair?
55% 25% 10% 10%

Is our manager a good motivator? 40% 20% 25% 15%

Does your manager give constructive
50% 30% 15% 5%
criticism?
Is your manager accessible and available? 60% 20% 10% 10%
Question 44: What was the purpose of the D. An Action Plan will be finalized and
survey? communicated to employees
A. To assess overall employee satisfaction with
management Question 46: Which of the following will
B. To show management's commitment to employees NOT participate in?
making the company a great place to work A. Task forces
C. To reduce the high rate of staff turnover in B. Executive team meetings
recent years C. Focus groups
D. To recommend improvements to D. Survey committee meetings
management's negative aspects
Question 47: In which area did management
Question 45: What will happen next get the lowest rating in the survey?
Monday? A. Professional manner
A. The results of the Employee Satisfaction with B. Communication skills
Management survey will be distributed C. Conflict resolution
B. A Survey Committee will be established to D. Constructive criticism
address the survey's negative aspects
C. The Senior Executive Team will meet to
discuss the survey and devise an Action Plan.
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Question 48: What can you infer about the B. Some employees are dissatisfied.
employees' attitude towards management at C. Most employees are dissatisfied.
this company? D. None of the employees is satisfied.
A. Most employees are satisfied.

Question 49 – 51:

BROADWAY WORKSPACE
Tired of working from Home?
Join other successful entrepreneurs and small business owners at our new 25,000-foot co-working
facility. You have the option of renting a shared workspace (starting at $400 per month) or a private
office (starting at $2,000 per month). Short-term spaces are also available from $30 per day. All
spaces have natural light and are fitted with ergonomic furniture.
Amenities include free Wi-Fi, photocopiers, printers, a full kitchen with coffee makers and a microwave
oven, conference rooms, an event space, and a bike storage area.
Working in a shared office space has unlimited benefits. It's a great way to expand your professional
network, share knowledge, and maintain a better work-life balance. Call now to reserve your space at
the Broadway Workspace.

A. To inform people about the benefits of

working in a shared space
49. What is the purpose of this notice?
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B. To advertise space at a new co-working 51. What options are available?

facility
A. A better work-life balance
C. To encourage more people to co-work
B. Conference rooms and an event space
D. To help people who are tired at home
C. Many amenities and benefits
D. Shared workspaces or private offices
50. Who is the audience for the notice?
A. People who enjoy working in a shared
environment
B. People who like to ride to work
C. People who are looking for an alternative to
working from home
D. People who want to rent a workspace for a
day or a month

Question 52 – 54:

To: Ellen Mars@mail.net

From: BenLehman@WNSE.org
Date: 16 May
Re: WNSE Fundraiser - We Miss You!
Hi Ellen,
You've been a valued member of the WNSE family for four years, but we notice that your membership
has recently expired. We understand that life gets busy and it's easy to forget to renew your
membership. That's why every spring and fall, we remind our listeners to reach into their wallets and
support their local public radio station.
We know our listeners depend on WNSE for their local news, music programs, and weather reports.
We're committed to delivering the highest quality service because we care about you. Now it's your
turn to show you care. It only takes three minutes to renew your membership and it costs only $60. For
$120, we will send you a one-year subscription to New World magazine.
 TITAN ENGLISH – BEYOUR OWN HERO

Yours truly,
Ben Lehmann

D. She hasn't renewed her membership.

52. Why is Ben Lehmann writing to Ellen?
A. He wants to offer her a job at the radio 54. How many times a year does WNSE hold
station. a fundraiser?
B. He wants her to send money. A. Once a year
C. He wants her to listen to WNSE. B. Twice a year
D. He wants her to subscribe to New World C. Three times a year
magazine.
D. Four times a year
53. What do we know about Ellen?
A. She's too busy to listen to the radio.
B. She doesn't want to reach into her wallet.
C. She's decided not to support her local public
radio station.

Question 55– 57:

Mr. David Comstock

Bailey & Comstock Real Estate Agency
254 Second Avenue
Brunswick, NY 18834
Dear Mr. Comstock,
I am writing because I am very upset about an unpleasant experience I had last week with one of your
agents, Dolores Wiley. I had called Ms. Wiley about the apartment for rent on Willow Street. Ms. Wiley
showed me the apartment, and I liked it very much. She told me that the apartment was mine as long
as my credit history was good. She said the cost of the credit check was $50. I know my credit history
is good, so I paid her that amount.
The following morning, I called Ms. Wiley to find out when I could sign the lease. She said that the
apartment had been given to someone else who had seen the apartment just before me. I couldn't
believe it! I asked her to refund the $50, but she refused. She said your company's policy is to charge
 TITAN ENGLISH – BEYOUR OWN HERO

each applicant a nonrefundable credit check fee. I feel like I've been robbed! I believe this policy is
unethical and deceptive. I will never do business with your agency again.
Yours truly,
Beverly Oberon

55. What is the purpose of this letter? A. immoral

A. To ask Mr. Comstock to fire Dolores Wiley B. unfair
B. To apply for the apartment on Willow Street C. expensive
C. To complain about the agency's credit check D. confusing
policy
D. To inform Mr. Comstock that she was robbed

56. Why wasn't Beverly Oberon successful

in renting the apartment?
A. Her credit history was poor.
B. The apartment was given to another
applicant.
C. She refused to pay the $50 credit check fee.
D. She didn't agree with the company's policy.
Question 58 – 59:
57. Another word for "unethical" is:

SECURITY CHECKPOINT
You are entering an area of high security. Please have your passports and boarding passes ready for
inspection. Remove any sharp objects and liquids from your luggage. All electronic devices should be
placed in a separate bin. All laptops must go through the X-ray machine. People over 75 can leave
their shoes and jackets on. If you have a medical device, you should inform the officer who is
conducting the screening. All disability-related equipment and devices are allowed through this
checkpoint once cleared through screening.
You or your luggage may be selected for additional screening. If you do not comply with these
instructions, you may be prosecuted. We take your safety very seriously.

B. At an airport
58. Where would this notice be posted? C. At a hospital
A. At a department store D. At a border
 TITAN ENGLISH – BEYOUR OWN HERO

A. You should inform the security officer.

B. You should place it in a separate bin.
59. What should you do if you have a C. You can leave it on.
medical device?
D. You must remove it.

Question 60 – 62:

PRODUCT RECALL ANNOUNCEMENT

Warmulex 500LZ Portable Heater
This product recall has been initiated in response to complaints regarding the safety of the Warmulex
500LZ portable heater. The Consumer Protection Board has been advised that 24 consumers have
reported that the heater can overheat and cause the unit to melt. There have been 3 reports of the
heater catching fire when set at high speed for more than 15 minutes.
If you have purchased the Warmulex 500LZ portable heater, DO NOT USE IT. The heater is a fire
hazard and may cause serious injuries such as burns and electric shock. Consumers should
immediately unplug the unit and return it to the retail store where they purchased it. The store will
either issue a full refund or replace the unit with the new 600LZ model.
We regret any inconvenience. For further information, contact Warmulex Customer Support on 800-
500-0141.
 TITAN ENGLISH – BEYOUR OWN HERO

60. Why is the Warmulex heater being 62. What should consumers do if they want
recalled? further information?
A. The Consumer Protection Board has advised A. Contact Warmulex on the toll-free number.
it.
B. Unplug the heater immediately and return it
B. The heater doesn't work after 15 minutes on to the store.
high speed.
C. Return to the store and get a free 600LZ
C. The heater is dangerous. model.
D. The new 600LZ model has just been D. Call the Consumer Protection Board.
released.

61. Who benefits the most from this

announcement?
A. The manufacturer of the Warmulex heater
B. Retail stores that sell heaters
C. People who want to purchase a new heater
D. Consumers who already own the heater

Question 63 – 66:

To: All Employees

From: Ralph Borg, Human Resources
Date: November 2
Re: Flu Season
Flu season is around the corner and vaccine shots will be offered to all employees again this year. A
nurse from the Lakeside Medical Clinic will administer the shots next Thursday November 7 between
10 a.m. and 3 p.m. in Conference Room C. Please visit the employee services website and make an
appointment today.
Please take the flu seriously. Each year, influenza results in approximately 226,000 hospital
admissions and 36,000 deaths. Symptoms include fever, cough, sore throat, runny or stuffy nose, body
aches, headache, chills, and tiredness. Please do not come to work if you suspect that you have the
flu. You may come to work at least 24 hours after you no longer have a fever (100° F or above).
Please take the opportunity to vaccinate yourself this season. It's free, fast, and effective.
 TITAN ENGLISH – BEYOUR OWN HERO

C. Flu can be a deadly disease.

63. What will happen on November 7th?
A. Employees can receive a flu shot from the 65. Which of the following is NOT suggested
Lakeside Medical Clinic in the article?
B. It's the beginning of the flu season. A. Flu symptoms go away after 24 hours.
C. Employees may come to work if they don't B. The flu kills many people every year.
have flu symptoms.
C. The flu is very contagious.
D. A nurse will be available to give flu shots to
D. A flu vaccine is available.
employees.

66. Which two words mean the same?

64. Why is the Human Resources
department encouraging employees to get a A. fever and aches
flu shot?
B. flu and influenza
A. The shot is free.
C. vaccination and shot
B. The nurse is only available for one day.
D. runny and stuffy
D. Productivity will suffer if many employees are out sick.

Question 67 – 69:

Managing Change
by Carla Douglass
Almost every company experiences change at some stage. Companies must change with the times,
adopt new technologies, and meet shifting customer demands in order to increase profits and stay in
business. Change can be exciting, but it can also be unsettling and scary for employees. Many
employees resent change and even resist it. It is the manager's responsibility to make sure workplace
change is as smooth as possible for employees.
Here are some tips for an easier transition. First, make an announcement that change is imminent so
that everyone is informed at the same time. Next, give employees as much information as possible
about what the change is, how it will affect them, and when it will occur. It's important to give
employees as much time as possible to adapt to change. Then, encourage feedback from your
employees. Employees are more likely to embrace change if they feel as if they have a personal
investment. Finally, listen to them. It's no use asking for feedback and then doing nothing about it.
Make yourself available and respond to questions quickly. Remember, employees who feel
appreciated are much more likely to work harder and care about the business as much as you do.
 TITAN ENGLISH – BEYOUR OWN HERO

C. Give employees as much information as

possible
67. Who is the most likely audience for this
article?
A. Managers 69. The word "imminent" at the beginning of
the second paragraph is closest in meaning
B. Employees
to:
C. Customers
A. positive
D. Investors
B. forthcoming
C. important
68. What does the author suggest managers
D. inevitable
do after making an announcement?
A. Encourage feedback from the employees
B. Inform all employees at the same time

D. Listen to the employees

Question 70 – 71:

ATTENTION CLASSIC CAR ENTHUSIASTS

The Warburton Classic Car Club will be holding its 37th Annual Car Show on Saturday June
13 and Sunday June 14 from 9 a.m. to 6 p.m. at the Pala Mesa Fairgrounds.
Admission is $5. Children under 12 will be admitted free of change.
First, second, and third prizes will be offered in each class (1920s-1970s), including Best in Show.
Over 20 trophies will be awarded.
A flea market with antiques, collectibles, car parts, and second-hand items will be open all weekend
and the Warburton Youth Orchestra will perform at 3 p.m. on Sunday.
For further information, visit our website at www.Warburton Classic Cars.com.

B. Young musicians
70. Who will be most interested in this C. Owners of old cars
event?
D. Antique dealers
A. Children under 12
 TITAN ENGLISH – BEYOUR OWN HERO

71. What do you need to do to enter the B. Visit the website

show?
C. Shop at the flea market
A. Own a classic car
D. Pay an admission fee

Question 72 – 74:

Japanese Art and Fashion Meet by Lori Theroux

An exciting exhibition has opened at the Gallery of Modern Art this month. Entitled "Future Beauty: 30
Years of Japanese Fashion," this fascinating exhibition explores the incredible innovation of Japanese
fashion designers from the early 1980s to the present day.
Japanese designers had a tremendous impact on the fashion world in the late twentieth century. Over
100 costumes are on display by acclaimed designers such as Issey Miyake, Rei Kawakubo, Yohji
Yamamoto, and Junya Watanabe. Curated by the eminent fashion historian Akiko Fukai, Director of
the Kyoto Costume Institute, the exhibition is a rare opportunity to see these unique and sometimes
bizarre creations.
Tickets are $20 and can be purchased online. The exhibition finishes on February 15. Photography is
not permitted inside the exhibition.

72. What kind of exhibition is described? C. Contemporary Japanese fashion

A. Modern Japanese paintings D. Traditional Japanese art
B. Unique Japanese photography
 TITAN ENGLISH – BEYOUR OWN HERO

73. Which words are used to describe the A. Touch the costumes
costumes?
B. Take photographs
A. Unique and bizarre
C. Talk loudly
B. Incredible and tremendous
D. Meet the designers
C. Acclaimed and eminent
D. Fascinating and rare
74. According to the article, what CAN'T you
do at the exhibition?

Question 75 – 76:

To: All Employees

From: Sebastian Twombly-Smith, Human Resources
Date: October 21
Re: Welcome Cheryl Chan
Please join me in welcoming Cheryl Chan to the Hong Kong office. Cheryl will assume the role of Chief
Policy Analyst, reporting to Dan Beauchamp. We are very fortunate to have someone of Cheryl's
caliber and experience.
Some of you will know Cheryl from the Seoul office where she has been located for the past 3 years.
Prior to that, she lived in the UK for several years, obtaining her Master's degree at the London School
of Economics and working briefly at the Bank of England.
Luckily for us, Cheryl, her American husband Todd and their two daughters, decided to return to her
homeland. Cheryl starts work today. She is located on the 24th floor next to Conference Room B.
Please drop by and introduce yourself to Cheryl.
Sebastian

75. Where did Cheryl work before the Seoul A. The Hong Kong office
office?
B. The London School of Economics
 TITAN ENGLISH – BEYOUR OWN HERO

C. The UK office B. South Korea

D. The Bank of England C. United Kingdom
76. Where was Cheryl born? D. United States
A. Hong Kong

Question 77 – 81:
Executive Team
March 20, 9–11 a.m., Conference Room D
Agenda
Attendees: Lillian Olsen (Editorial Director), James Fong (Finance), William Padar (Sales Director), Louis Devereux
(Human Resources), Laura Fenmore (Production Director), Agostino Massini (Circulation Director), Mason Wu (Technical
Services Director)
1. Review minutes of the last meeting
2. Determine criteria and goals for the upcoming Global Publishing Conference in
Amsterdam, April 14–19 (Lillian)
3. Presentation of professional development schedule for international employees (Louis)
4. Discuss development of website, responsibility for content approval, maintenance, subscription services, customer care,
etc. (Mason)
5. Approval of job description and compensation for Social Media Director position (Louis and Mason)
6. Review draft budget (James)
7. Editorial and production schedules for the April print edition (Lillian and Laura)
8. Review circulation revenues, print subscription and single-copy price increases and
digital pay plans (William and Agostino)
9. Reception for the Chinese delegates at the Ritz-Marmont Hotel, April 4–7 (William)
10. Discuss assignment of interns to executive staff (Louis)
 TITAN ENGLISH – BEYOUR OWN HERO

To: Mason. Wu@CDMMedia.org

From: Louis Devereux@CDMMedia.org
Date: March 21; 10:15
Re: Social Media Director position
Mason,
We were all concerned to hear that you weren't able to attend yesterday's meeting due to illness. I hope it's just a stomach
bug and not something more serious.
The minutes will be distributed later today, but I wanted to give you a heads-up regarding the Social Media Director
position. As you know, James wanted the base salary reduced by 10%. He was overruled and the compensation package
was finally approved. I posted the position immediately after the meeting, as we all agree this appointment is a high priority.
By the end of the day, I had received a dozen applications, several of which are very solid.
One outstanding candidate is Sonja Curtiss, Associate Director of Social Media at Nova News Corporation. She appears to
have the qualifications and experience we're looking for. I set up an interview for 8 a.m. on Friday. I hope you'll be back in
the office by then. If not, I can bring her back next week for a second interview if she seems like a good fit. She'll be on
vacation the following week, so I want the two of you to meet before then. I'll let you know if anyone else of her caliber
applies.
I hope you feel better.
Louis

77. When was the meeting? A. To inform Mason about the status of the
Social Media Director position
A. March 20 at 11 a.m.
B. To tell Mason that Sonja Curtiss is going on
B. March 21 at 10:15
vacation the following week
C. Friday at 8 a.m.
C. To advise Mason that his compensation
D. March 20 at 9 a.m. package has been approved
80. What did James Fong want to do?

78. Why was Mason unable to attend the A. Overrule the Social Media Director's
meeting? compensation package

A. He was too busy. B. Reduce the Social Media Director's salary by

10%
B. He was on vacation.
C. Revise the draft budget
C. He was unwell.
D. Approve the Social Media Director
D. He was at an interview.
appointment

79. What is the main purpose of Louis's

81. What's happening on April 4?
email?
 TITAN ENGLISH – BEYOUR OWN HERO

A. The Global Publishing Conference D. The Chinese delegates arrive.

commences in Amsterdam.
B. The new Director of Social Media starts
work.
C. The April edition is printed.
D. To express his concern about Mason's health

Question 82 – 86:

FAMILYROOTS.COM MESSAGE BOARD

Alice Sharpe
Posted: 24 Jan, 11:24 AM
I am researching my ancestor Jacques Weber. He was born in Belfort, France, in 1832 and sailed from
Le Havre to New York in 1850. He is listed as a farmer in the passenger records. We believe he was
one of the thousands of young men who left Europe seeking their fortune in California during the gold
rush.
In 1853, he sailed from San Francisco to Sydney, Australia. Gold had also been discovered in the
Bathurst area of New South Wales in 1851. We think that Jacques was unsuccessful in California, so
decided to try his luck in Australia. Records show that Jacques settled in the town of Blayney and
married Sarah Casey in 1859. At some stage, he changed his surname from Weber to Veper. (This
has really complicated my search!) He worked as a blacksmith, so I guess he never discovered gold.
He became an Australian citizen in 1910, two years before his death.
Jacques and Sarah had nine children. One of them, Blanche, is my great-great grandmother. I'm
searching for other relatives of the Weber/Veper or Casey families. I haven't been able to find out
much about Sarah Casey, so please contact me if you have any information about her.
 TITAN ENGLISH – BEYOUR OWN HERO

Brad Mears
Posted: 25 Jan, 8:51 PM
Hi Alice,
Jacques Veper and Sarah Casey are my ancestors, too. My family is descended from their eldest son
Peter (named after Jacques' father Pierre). I have some information about Sarah Casey. She was born
in County Carlow, Ireland, in 1834, one of seven children. Her father was Dr. Michael William Casey
and her mother was Jane Leigh. The family moved to Dublin in 1842 where Dr. Casey ran a medical
clinic. When Dr. Casey died in 1857, his wife Jane turned the clinic into a small hotel, which she
managed until her death in 1879. In 1858, Sarah and her brother Joseph immigrated to Australia.
Joseph was a lawyer and established a legal practice in Blayney. That's where Sarah and Jacques
met. I hope this helps. Please feel free to text me if you need further information.
Brad

82. What kind of people post on this 84. Why did Jacques Veper probably decide
message board? to go to Australia?
A. People who are searching for lost family A. He couldn't find work in the United States.
members.
B. He didn't discover gold in California.
B. People who are interested in their family's
C. He wanted to be a blacksmith in Blayney.
history
85. What complicated Alice Sharpe's
C. Historians who are interested in the
search?
Californian and Australian gold rushes
A. Jacques changed his surname from Weber
D. People who are interested in immigrating to
to Veper.
another country
B. Jacques married Sarah Casey.
C. Jacques isn't mentioned in the ship's
83. Why did Jacques Veper probably decide
passenger list.
to go to the United States?
D. Jacques moved from Bathurst to Blayney.
A. He was tired of the farming life in Belfort,
France.
B. He wanted an adventurous life. 86. What did Jane Casey do after her
husband died?
C. He wanted to discover gold in California.
A. She married Jacques Weber in Blayney.
D. He wanted to seek his fortune in New York
B. She immigrated to Australia.
C. She returned to County Carlow.
 TITAN ENGLISH – BEYOUR OWN HERO

D. She managed a small hotel in Dublin,

Ireland.

D. He had always wanted to visit Australia.

Question 87 – 91:

Simone Hobbes, Events Coordinator

Hillsville Country Inn
45 Mill Road
Harrisburg, IL 35543
Dear Simone
My husband and I received your invoice of $8,690 for catering our wedding reception on June 4. We
are very upset that the invoice exceeds the estimated cost that you provided on February 15 (see
attached). You specifically agreed to work within our budget of $8,000. We are disputing the following
items in the invoice.
When we met with you on February 7, you said you would waive the cost of renting the additional
tables and chairs that we required. Therefore, we were surprised to see the rental cost included in the
invoice. Also, you had originally agreed to provide a 50% discount on two rooms to accommodate our
parents on the night of the reception. Instead, we have been charged the full price for the two rooms.
We are also shocked to see a room service charge of $8 for a bottle of water that my mother-in-law
requested.
Finally, the food served at our reception was NOT as good as the delicious food we tasted in February.
The vegetarian dish in particular was very disappointing. You did explain to me that the vegetables
would change based on seasonal availability. However, I expected the summer dish to be as good as,
if not better than, the winter dish. Also, the wait staff fee is $200 higher than quoted.
In light of the above issues, we look forward to receiving a revised invoice.
 TITAN ENGLISH – BEYOUR OWN HERO

Yours sincerely,
Diane Mancini

ESTIMATED COST
Number of guests: 140 February 15

Menu $3,950
Appetizers:
Shrimp & avocado wrapped in puff pastry
Bruschetta with mozzarella, tomato &
basil
Main Courses:
Herb-roasted chicken & wild rice pilaf
Pasta with white truffle oil & seasonal
vegetables
Desserts:
Poached pear tart & chocolate cake with
raspberry sauce Local artisanal cheese
platter

Beverages $1,250

Supplies: cutlery, flatware, table $850

 TITAN ENGLISH – BEYOUR OWN HERO

decorations, flowers Rental of additional 6

tables and 36 chairs (complimentary)

Wait staff $1,050

Accommodation (2 double rooms for 1 $195

night: 50% discount)

Taxes $695

TOTAL $7,990

87. When was the wedding reception? D. The invoice did not include a discount on the
food.
A. February 7
B. February 15
89. Which item in the invoice was supposed
C. June 4
to be free?
D. June 25
A Two double rooms for the parents
B. The bottle of water
88. Why is Diane Mancini unhappy?
C. The rental of additional tables and chairs
A. The final cost is higher than the estimated
90. Why was Diane disappointed with the
cost.
food?
B. The invoice is $200 higher than quoted.
A. It was more expensive than she had
C. The estimated cost is higher than the quoted expected.
amount.
B. The vegetarian dish wasn't available.
 TITAN ENGLISH – BEYOUR OWN HERO

C. The vegetables weren't seasonal. B. Reduce the invoice by $700.

D. The vegetarian dish wasn't delicious C. Revise the estimated cost.
D. Provide a full refund.
91. What does Diane want Simone Hobbes
to do?
A. Provide a discount on the food.

D. The vegetarian dish

Question 92 – 96:

To: Yoshio. Hirano@TTVCorp.net

From: J.Thompson@Jacaranda Tours.net
Date: November 24
Re: Jacaranda Tours query
Dear Mr. Hirano,
Thank you for your email regarding your request to book the Yarra Wildlife Sanctuary Tour on
December 4. Unfortunately, the sanctuary is closed until February as it is undergoing renovations. May
I suggest the alternative tour to Phillip Island, which I'm sure you and your colleagues will enjoy just as
much. As well as viewing the world-famous Penguin Parade, the tour includes a visit to a conservation
park where you will be able to see many Australian native animals, such as koalas, kangaroos,
possums, emus, and wombats.
As you can see from the attached brochure, the Phillip Island Tour is slightly more expensive than the
Yarra Wildlife Sanctuary Tour because of the superior accommodation. However, since TTV
Corporation is a valued client, we are prepared to offer you and your three colleagues a 10% discount
on the overall cost of the Phillip Island Tour. Therefore, the total amount would be $432 per person.
 TITAN ENGLISH – BEYOUR OWN HERO

This includes private transportation, breakfast and dinner, one night's accommodation, all entrance
fees, and a Japanese-speaking guide.
Please let me know if you are interested in the Phillip Island tour. You will need to act promptly if you
wish to secure a reservation within the next two weeks as the busy season is just beginning.
Yours truly
Jackie Thompson Tour Coordinator Jacaranda Tours

The Phillip Island VIP Two-Day Tour - $480 per person

The Phillip Island VIP Tour showcases the best of Australia's wildlife that will delight all nature lovers,
young and old. The tour allows you to relax while enjoying the many wonders the island has to offer.
This tour gives you a front seat to view the world-famous penguin parade.
Day One
10:00 a.m. We pick you up from your hotel in Melbourne in an air-conditioned minibus 12:00 p.m.
Arrive at Phillip Island and visit the Moonlit Conservation Park where visitors can hand-feed kangaroos
and wallabies
1:00 p.m. Lunch at the sanctuary
2:00 p.m. Visit the Koala Conservation Centre where visitors can watch wild koalas in their natural
habitat
6:30 p.m. A sumptuous buffet dinner at the Wallaby Hotel Restaurant
8:00 p.m. View the Penguin Parade. Watch as hundreds of little penguins waddle across the beach
and return to their burrows in the sand dunes. Note that taking photographs is strictly forbidden.
Overnight accommodation at the Wallaby Hotel
 TITAN ENGLISH – BEYOUR OWN HERO

Day Two
9:00 a.m. Breakfast at the Wallaby Hotel Café
11:00 a.m. Visit Cape Woolamai surf beach, the Nobbies, and Seal Rocks
1:00 p.m. Lunch at the Rusty Water Restaurant
3:00 p.m. Return to Melbourne

92. Where did Mr. Hirano and his colleagues A. Mr. Hirano's company is a valued client.
originally want to go?
B. The busy season hasn't begun yet.
A. Melbourne
95. What does the cost per person NOT
B. Phillip Island include?
C. The Moonlit Conservation Park A. Breakfast
D. The Yarra Wildlife Sanctuary B. Lunch
C. Dinner
93. Why is the Phillip Island Tour more D. Entrance fees
expensive than the other tour?
A. The tour takes longer.
96. According to the brochure, what can't
B. The hotel is better. you do at the Penguin Parade?
C. The park entry fees cost more. A. You can't touch the penguins
D. The food is superior. B. You can't make loud noises.
C. You can't take photographs.
94. Why is Jackie Thompson offering a 10% D. You can't feed the penguins.
discount on the Phillip Island Tour?
 TITAN ENGLISH – BEYOUR OWN HERO

C. The other tour isn't available.

D. The accommodation isn't as superior as the other tour.