QUALITY ASSURANCE SURVEILLANCE PLAN

ANTITERRORISM (AT) SUPPORT SERVICES FOR USAREUR, SETAF, AND AFRICOM

1. PURPOSE.

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the
stated contract. This QASP explains the following:
 What will be monitored.
 How monitoring will take place.
 Who will conduct the monitoring.
 How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise
that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is
the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the
QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the
Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid,
useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor
and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES.

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting,
ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual
relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this
contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s
performance.

Assigned KO: Jeffrey Harrington

Organization: Army Contracting Command – Europe, Regional Contracting Office - Seckenheim
Telephone: (49) 621-487-3397 or DSN 314-375-3397
Email: jeffrey-harrington@us.army.mil

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract
and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality
assurance file. At the conclusion of the contract or when requested by the KO, the COR shall provide
documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any
contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect
contract price, terms, or conditions to the KO for action.

c. Assigned USAREUR COR: Mr Donald Grosz

Title: Deputy Chief, AT Division
Telephone: 370-6168
Email: don.grosz@us.army.mil

d. Assigned SETAF COR: Mr. Darryl L. Bowman –

Title: SETAF AT/FP
Telephone: 635-4535
Email: darryl.bowman@eur.army.mil

e. Assigned AFRICOM COR: Mr. Paul Gamble

Title: AFRICOM AT
Telephone: 421-4120
Email: paul.gamble@africom.mil

3. PERFORMANCE STANDARDS.

Performance standards define desired services. The Government performs surveillance to determine if the
contractor exceeds, meets or does not meet these standards.

The Performance Requirements are in paragraph 3.1 of the Performance Work. The Government shall use these
standards to determine contractor performance and shall compare contractor performance to the Acceptable
Quality Level (AQL).

Performance Objective Paragraph Method of Frequency of Acceptable

in PWS Surveillance Measurement Quality Level
Review/Coordinate 3.1.1 100% Review of all No more than
Responses to Higher HQ inspection draft and final two errors found.
regarding AT directives responses. Corrections done
within two
working days.
Accepted by
COR.
Prepare/Coord Changes to 3.1.2 100% Reviews of all No more than
AT Implementing Directives inspection draft and final two errors found.
products. Corrections done
within two
working days.
Accepted by
COR.
Provide AT Consultant 3.1.3 100% Review of all 100% accurate
Services to Field Activities Surveillance services assessments.
provided. Reperform until
accepted by
COR.
Facilitating Execution of 3.1.4 100% Review of all 100% of
Proactive AT Program Surveillance services deliverables on
provided. time with no
more than 3
errors.
Reperform until
accepted by
COR.
Deliverables 6.0 100% Review all 100% on time as
Inspection final established by
deliverables. COR, no more
than 3
corrections per
document.
Reperform until
accepted by
COR.
Contractor Manpower 11.0 100% Review 100% of
Reporting Surveillance Submission of information
Required Data provided to
website as
required in PWS
by 31 October
after period of
performance of
 contract.

4. METHODS OF QA SURVEILLANCE.

Various methods exist to monitor performance. Regardless of the surveillance method, the COR shall always
contact the contractor's program manager or on-site representative when a defect is identified and inform them of the
specifics of the problem. The COR shall be responsible for monitoring the contractor’s performance in meeting a
specific performance standard/AQL. The COR shall use the surveillance methods listed below in the administration
of this QASP:

a. DIRECT OBSERVATION. Can be performed periodically or through 100% surveillance.

b. 100% INSPECTION. Most applicable to small quantity, but highly important services. May be used
where there are written deliverables and stringent requirements such as tasks required by law, safety, or security.

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In
such cases, the Inspection of Services clause in the Contract becomes the basis for the KO’s actions.

8. RATINGS.

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard
and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The
following ratings shall be used:

Performance significantly exceeds contract requirements to the

EXCEPTIONAL:
Government’s benefit.

SATISFACTORY: Performance meets contractual requirements.

UNSATISFACTORY: Performance does not meet contractual requirements.

9. DOCUMENTING PERFORMANCE.

a. ACCEPTABLE PERFORMANCE.

The Government shall document positive performance. A report template is attached. Any report may become a
part of the supporting documentation for past performance information or other actions.

b. UNACCEPTABLE PERFORMANCE.

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing
unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and
place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract
Discrepancy Report (CDR), and present it to the contractor's task manager or on-site representative. A CDR
template is attached to this QASP.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required
to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and
avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective
action plan to the COR. The Government shall review the contractor's corrective action plan to determine
acceptability.
Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee
deductions, award fee nonpayment, or other actions deemed necessary by the KO.

10. FREQUENCY OF MEASUREMENT.

a. Frequency of Measurement.

During contract/task order performance, the COR shall take periodic measurements, as specified in the AQL column
of the Performance Standards Summary Matrix, and shall analyze whether the negotiated frequency of measurement
is appropriate for the work being performed.

b. Frequency of Performance Assessments.

The COR shall assess the Contractor’s performance and provide a written assessment to the Contractor.