APO GRP 3
HDFC Life
Business Model
Agenda
Customers & their Needs 3-4 Revenues & Cost 7-10
Products Offered 5 Risks 11-16
Financial Resources 6 Future Strategic Options 17
Customer Needs
Financial Protection for Loved Ones & Self
Key Primary Needs Growth in Wealth and Income from investment
Customer Affordable Premiums with good coverage
Needs Easy Claims Process for quick payouts.
Secondary Needs Flexible and Customizable Policies for different life stages.
Trust and Transparency in policy terms and services
Overview of Network of 535 branches and 300+ distribution partners.
HDFC Life's Over 6.6 crore customers served.
Customer Base Customer satisfaction score: 90.9%.
Understanding HDFC Life’s Customer Segments:
Retail customers at HDFC Life Corporate clients require group SMEs look for solutions that
typically seek personal insurance solutions that protect provide coverage for both the
insurance solutions that secure their employees and improve business owners and their
their financial future. They look overall workforce satisfaction. employees. HDFC Life caters to
for a wide range of products like HDFC Life offers group term this segment with affordable and
term plans, retirement savings, plans, health insurance, and flexible group insurance plans that
child education plans, and superannuation schemes that help SMEs offer essential financial
investment-linked policies. cater to these businesses. protection to their workforce.
How HDFC Life Delivers Values:
Innovating products based on customer feedback
Simplifying buying journey
Promoting self-service options for customers
Improving operational efficiency via technology and data analytics.
Broadening touchpoints (physical & digital) for seamless service.
Term Insurance
Segmentation by:
Cover
Policy Term
Products Age
Income
Offered Life Insurance & Investment Plans
Offering:
Savings
ULIP
Annuity
Retirement
Child Plan
Health Insurance
Individual Plans
Family Plans
Critical Care Plans
Senior Citizen Plans
Financial Resources
Shareholders’ Fund
RS. 14.6K CRORE (4.99% OF
SOURCE)
Borrowings
RS 950 CRORE (0.32% OF
SOURCE)
Policyholders’s Fund
RS 2.7L CRORE (94% OF SOURCE)
Revenues (Technical Account)
Net Premium Earned
RS. 62.1K CRORE (61.53% OF
TOTAL REVENUE)
Income from Investments
RS 38.3K CRORE (38.01% OF
TOTAL REVENUE)
Total Revenue(Technical Account)
>RS 1L CRORE
Cost (Technical Account)
Operating & Tax Expense
RS. 11.9K CRORE (12% OF TOTAL
COST)
Benefits Expense
RS 88.2K CRORE (88.% OF TOTAL
COST)
Total Cost(Technical Account)
>RS 1L CRORE
Revenue (Non-Technical Account)
Revenue (Technical Account) Income from Investments Total Revenue
RS 806.8K CRORE RS 1K CRORE RS 1.8K CRORE
Cost (Non-Technical Account)
Total Cost (Non-Technical Account)
RS 302K CRORE
Risk Analysis
Analyzing HDFC Life Insurance's key risks involves examining both external factors
(macro-economic conditions, regulatory landscape) and internal factors
(business operations, strategic choices) that could affect its profitability and
stability.
The key risks for HDFC Life Insurance include:
1. Regulatory Risk
2. Market Risk
3. Competitive Risk
4. Economic and Inflationary Risk
5. Liquidity Risk
Future Strategic Options
Micro-Insurance Products Career Milestone-
1. Value
Affordable
Target
Underserved 3. Linked Plans
investment-cum-insurance plans
Small-ticket Segments that align with career milestones
Usage-Based Insurance Digital Nomad
2. (UBI)
premiums are based on real-
4. Insurance
partnership with HDFC Ergo
time usage metrics AIO: life, health, & travel insurance
Thank You!!
APO Grp 3 (Sec-A)
Aditya Patil - 240601010
Arunabh Dutta - 240601024
Bhavya - 240601032
Dev Randhir - 240601036
Harshana - 240601047
Tanushree Begwani - 240601113
