1. Which of the following statements is not true for operational level of management?

(a) It ensures the quality of the output.

(b) It strives to reduce the wastage of resources.
(c) It is responsible for the welfare and survival of the organisation.
(d) Its authority and responsibility is limited.

2. Read the following statements carefully.

Statement I: In case of emergencies, two persons at the same level can directly
communicate with each other.
Statement II: This has been provided so that communication is delayed
Choose the correct option from the options given below:
(a) Statement I is true and II is false (b) Statement II is true and I is false
(c) Both the statements are true (d) Both the statements are false

3. "It may be difficult to know the extent of the relative impact of the social,
economic, political, technological or legal factors on change in demand of a product in
the market." Which feature of business environment is highlighted in the above lines?
(a) Relativity (b) Complexity
(c) Dynamic nature (d) Specific and general forces

4. Match the specialists foremen under functional foremanship given in Column I with
job assigned to them given in Column II and choose the correct alternative:
Column I Column II
A. Instruction Card Clerk (i) Prepare time and cost sheet
B. Inspector ii) Draft instructions for workers
C. Gang Boss (ii) Checks quality of work
D. Time and Cost Clerk (iv) Keeps machines and tools ready for operation
by workers
(a) A - (i), B - (iii), C - (ii), D - (iv) (b) A - (ii), B - (iii), C - (iv), D - (i)
(c) A - (iii), B - (ii), C - (i), D - (iv) (d) A - (i), B - (iv), C - (ii), D - (iii)
5. Grapevine is:
(a) Formal communication (b) Diagonal communication
(c) Informal communication (d) Matrix communication

6. Which of the following reflects the marketing concept philosophy?

(a) "You won't find a better deal anywhere."
(b) "When its profits versus customer's needs, profits will always win out."
(c) "We are in the business of making and selling superior products."
(d) "We don't have a marketing department; we have a customer focussed
department."

7. Arrange the following steps of Organising process in correct order and choose the
correct alternative:
(i) Identification and division of work (ii) Assignment of duties
(iii) Departmentalisation (iv) Establishing reporting relationships
(a) (ii), (iv), (i), (iii) (b) (ii), (iii), (i), (iv)
(c) (i), (iii), (ii), (iv) (d) (i), (iv), (ii), (iii)

8. Read the following statements carefully.

Statement I: Controlling does not provide direction to all activities and efforts for
achieving organisational goals.
Statement II: Controlling is not required in an educational institution, hospital, club
and in any business organisation.
Choose the correct option from the options given below:
(a) Statement I is true and II is false (b) Statement II is true and I is false
(c) Both the statements are true (d) Both the statements are false

9. Identify the financial decision illustrated by the given picture.

(a) Investment decision (b) Financing decision
(c) Dividend decision (d) None of the above

10. When the shares can be bought or sold at the price mentioned, it will be
communicated to the broker's terminal and the order will be executed electronically.
The broker will issue a _______ to the investor.
(a) Trade Confirmation slip (b) Order Confirmation slip
(c) Contract Note (d) None of the above

11. Name the first and largest depository presently operational in India.
(a) National Securities Depository Limited (NSDL)
(b) Central Depository Services Limited (CDSL)
(c) National Stock Exchange (NSE)
(d) Over-The-Counter Exchange of India (OTCEI)

12. Single-use and standing plans are part of the ________ planning process.
(a) strategic (b) departmental
(c) operational (d) All of the above

13. SARA Ltd. is a company, manufacturing small electrical appliances where

division of work into key areas includes production, purchase, marketing, accounts
and personnel. Which of the following is an advantage of the organisation structure of
SARA Ltd.?
(a) It may lead to increase in cost.
(b) Managers may gain power and assert independence and ignore organisation
interests.
(c) It leads to faster decision-making.
(d) Heads do not get training for top management positions.

14. Mona Sharma works in a readymade garments factory as a production manager.

She was shifted to sales department without any substantial change in her
responsibility and status.
Which type of recruitment is done in this case?
(a) Promotion (b) Transfer
(c) Advertisements (d) None of the above

15. 'A manager should replace 'T' with 'We' in all his conversations with workers to
foster team spirit.' Which principle of management is being highlighted here?
(a) Order (b) Equity
(c) Discipline (d) Espirit de corps

16. Read the following statements-Assertion (A) and Reason (R), and choose one of
the correct alternatives given below:
Assertion (A): Warehousing creates time utility.
Reason (R): Warehousing bridges the gap between production and consumption of
goods.
Alternatives:
(a) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct
explanation of Assertion (A)
(b) Both Assertion (A) and Reason (R) are true but Reason (R) is not the correct
explanation of Assertion (A)
(c) Assertion (A) is true but Reason (R) is false
(d) Assertion (A) is false but Reason (R) is true

17. GSV Steel Ltd. is a steel manufacturing company located in India. It is enjoying
buoyant demand for its products as economic growth is about 9 to 10 per cent and
demand for steel is growing The company has decided to set up a new plant to cash on
the increased demand. It is estimated that it will require about `5,000 crores to set up
and about `1,000 crores of working capital to start the new plant.
Identify the decision taken by the financial manager in the above case.
(a) Financing decision (b) Investment decision
(c) Dividend decision (d) Capital structure decision

18. Which of the following is not included in legal environment?

(a) Administrative orders issued by government authorities
(b) Court judgements
(c) International relations of the country
(d) Business and tax laws

19. Which of the following statements is incorrect?

(a) Providing liquidity to securities is one of the functions of stock exchange.
(b) Process of holding shares in electronic form is known as Dematerialisation.
(c) Securities and Exchange Board of India performs the protective function of
controlling insider trading and imposing penalties for such practices.
(d) Capital market consists of commercial banks, development banks, Reserve Bank
of India and Mutual Funds.

20. ______ is the process of defining and grouping the activities of an enterprise and
establishing authority relationships among them.
(a) Planning (b) Organising
(c) Controlling (d) Directing

21. 'Authority delegated to a subordinate should be equal to his responsibility?

Explain the significance of the statement and the underlying principle.
Or
Vaibhav, an employee in Yamaha Ltd., was instructed by Mr Ashutosh (Production
Manager) to increase production of steel as there was an over purchasing of steel. On
the other hand, Mr Raghav (Sales Manager) directed him not to increase the steel
production as there was low demand for steel in the market. Vaibhav got confused
regarding whose order to follow and hence was unable to work in a proper manner.
Because of overlapping orders and instructions, Vaibhav was unable to satisfy both
the bosses which led to conflict in the organisation.
(a) Name and state the principle not being followed in the given case.
(b) Give any two advantages of following the principle identified in part (a) above.

22. "A good understanding of environment by business managers enables them not
only to identify and evaluates but also to react to the forces external to the firm."
In the light of the above statement, explain any three points of importance of
understanding business environment by a manager.

Or
No business firm is an island unto itself; it exists, survives and grows within the
context of elements and forces of its environment. These forces keep on changing in
terms of technological improvements, shifts in consumers' preferences etc.
(a) Name the feature of business environment highlighted in the given case.
(b) Explain any two features of business environment other than the one specified
in the above case.

23. A garment manufacturing company has decided to identify the needs of the
customers to start successful marketing of the garments produced by it and for this the
company is doing SWOT analysis (Strength, Weakness, Opportunity and Threat
Analysis). The company is pursuing its objectives with full efforts. It has decided to
make a blueprint for the amount of production it will do, the efforts behind promotion
it will put and all other major actions it will undertake to achieve its objectives.
However, the company has one weak area which it would like to improve.
The physical movement for its prepared garments was not proper last year and the
company wants to ensure it is done properly this year. For this thing to be done
properly, it has created a separate department. Hope the company does better in future.
By quoting lines, identify the functions of marketing which have been highlighted in
the above case.

24. State any three benefits of Critical Point Control and Management by Exception.

25. Identify the techniques of scientific management highlighted in the given

statements.
(a) Its objective is to find out one best way of doing a job.
 (b) It refers to the study of movements like lifting, putting objects, sitting and
changing positions etc. which are undertaken while doing a typical job.
(c) It determines the standard time taken to perform a well-defined job.
(d) It aims at eliminating superfluous varieties, sizes and dimensions.

26. 'Mark Ltd.' decided to set-up its steel manufacturing factory in the backward area
of Odisha where very less job opportunities were available. People of that area
welcomed this effort of 'Mark Ltd.' To attract people to work in its factory, it also
decided to provide many other facilities like school, hospital, market etc. in the factory
premises. 'Mark Ltd.' started earning huge profits. Another competing company asked
its production manager 'Manav to investigate the reasons of earning huge profits by
'Mark Ltd.'
Manav found that in both the companies there was systematic coordination among the
various activities to achieve organisational goals. Every employee knew who was
responsible and accountable to whom. The only difference was that in his organisation
communication took place only through the scalar chain whereas Mark Ltd.' was
allowing flow of communication in all the directions as per the requirement which
lead to faster spread of information as well as quick feedback.
(a) Identify the type of organisation which permits 'Mark Ltd.' the flow of
communication in all the directions.
(b) State any three advantages of the type of organisation identified in part (a)
above.

27. Sohit is working with 'Yellow Security Services Ltd.'. He is also recruiting
security guards for the company. The company provides security services in Delhi and
Noida at short notice to various companies. The guards are recruited on temporary
basis. The guards provided by this company are known for their honesty and
punctuality. Sohit is well known in his village for providing employment to unskilled
people.
(a) Identify and explain the method of recruitment used by 'Yellow Security
Services Ltd.'.
(b) Identify and explain the source of recruitment identified in part (a) above.

Or

State any four specialised activities and duties performed by Human Resource
Manager.

28. Somnath Ltd. is engaged in the business of export of garments. In the past, the
performance of the company had been up to the expectations. In line with the latest
technology, the company decided to upgrade its machinery. For this, the Finance
Manager, Dalmia estimated the amount of funds required and the timings. This will
help the company in linking the investment and the financing decisions on a
continuous basis. Dalmia therefore, began with the preparation of a sales forecast for
the next four years. He also collected the relevant data about the profit estimates in the
coming years. By doing this, he wanted to be sure about the availability of funds from
the internal sources of the business. For the remaining funds, he is trying to find out
alternative sources from outside.
(a) Identify the financial concept discussed in the above para.
(b) Also, state the objectives to be achieved by the use of financial concept, so
identified.

29. Ford has always attracted and nurtured capable managers and technicians, but it
has failed to do the same for change agents and leaders. So, as part of the automaker's
cultural overhaul, Ford is embarking on a sweeping attempt to mass-manufacture
leaders. It wants to build an army of "warrior entrepreneurs" — people who have the
courage and skills to topple old ideas, and who believe in change passionately enough
to make it happen. Ford Motor Company announced key changes to its senior
management team as it continues to strengthen its automotive business, improve the
company's operational fitness, and accelerate a strategic shift to capitalise on emerging
opportunities. In announcing the leadership changes, Ford President and CEO Jim
Hackett said, Ford is very fortunate to have an experienced and committed executive
team in place to significantly strengthen their business while building towards their
vision of becoming the world's most trusted mobility company. Their objective is to
lead business to new levels of operational fitness, product and brand excellence and
profitability. Ford views grass root leadership as the best vehicle for creating a
successful business.
Explain the characteristics of the function of management highlighted in the above
case.

Or
What are the important assumptions made in Maslow's Need Hierarchy theory?

30. Jolly bought an anti-dandruff shampoo of a reputed company which claimed to

contain zinc pyrithione (ZPTO) to control dandruff. When the product did not show
the promised results even after regular use for two months, she discussed the problem
with her aunt Dolly who is a dermatologist. Dolly told her that ZPTO is an anti-fungal
agent, meaning that only dandruff caused by a fungal infection could be 'cured'. But to
Jolly's surprise, this condition was not mentioned on the shampoo case.
In the context of the above case:
(a) Identify and explain the consumer right being violated.
(b) Also, explain any three other consumer rights.

31. (a) Explain any two points of importance of Organising from the following:
(i) Clarity in working relationships
(ii) Adaptation to change
(iii) Development of personnel
(b) Distinguish between 'Formal' and 'Informal' organisation on any three basis.

32. The Bombay Stock Exchange (BSE) is Asia's first stock exchange and the world's
11th largest stock exchange. It became the first stock exchange to be recognised by
the Indian Government under the Securities Contracts Regulation Act. Its automated,
screen-based trading platform called BSE On-Line Trading (BOLT) had a capacity of
8 million orders per day. The BSE has also introduced a centralised exchange-based
internet trading system, bsewebx.co.in to enable investors anywhere in the world to
trade on the BSE platform.
In context of the above case:
(a) Name the organisation that regulates the working of stock exchanges in India.
(b) Also, explain the functions of the organisation identified in part (a) above.

Or

Read the statements given in point 1 and 2, and answer the questions that follow:
1. 'A depository is like a bank and keeps securities in electronic form on behalf of the
investors.'
(a) Name the two depositories in India.
(b) What is the function of a Depository Participant?
(c) Who can be a Depository Participant?
2. 'It undertakes steps for investor protection, promotes fair practices and code of
conduct in securities market.'
(a) Who/What does 'It' refer to? Which category of functions is being performed
by 'It' in the above statement?
(b) State two other functions of this category.

33. To satisfy the social and psychological needs which type of incentives are needed?
Explain any five such types of incentives.

Or

How directing helps in efficient and effective functioning of the organisation? Explain
by giving any four points.

34. Amani, a degree holder in Entrepreneurship came to know about Piplantri Village
located in Rajasthan, where in 2006 an initiative was started, in which 111 trees are
planted every time a girl child is born. To keep termites away from the trees, the
villagers planted 2.5 million Aloe Vera plants around the trees. This has turned the
village into an oasis, as the planting of trees led to higher water levels. Amani decided
to visit the village to start a business unit, for the processing and marketing of Aloe
Vera into juices, gels and other products. However, on visiting the village Amani
found that the villagers were suffering from exploitation at the hands of local
merchants who were engaged in unscrupulous, exploitative trade practices like
hoarding and black marketing of food products and also selling unsafe, adulterated
products to the villagers. After looking at their plight instead of a business
organisation, she decided to set up an organisation for the protection and promotion of
the interest of the villagers. State any six functions that the organisation established by
Amani will be performing.