Communication
Verbal Communication
Definition: Communication using words, sentences, either spoken or written.
Types:
Spoken: Conversation, presentations, debates.
Written: Documentation, research papers, legal documents.
Qualities: Integrity, clarity, confidence, proper voice modulation, enunciation, and pronunciation.
Advantages: Saves time, powerful for persuasion, feedback possible.
Disadvantages: Distance, retention issues, potential biases in feedback.
Non-Verbal Communication
Definition: Silent mode of communication through actions, symbols, or gestures.
Components:
Body Language: Gestures, postures, facial expressions, eye contact.
Paralanguage: Tone, pauses, modulation of voice.
Proxemics: Use of space for communication.
Haptics: Touch as a medium.
Advantages: Supplements verbal communication, conveys emotions and attitudes.
Disadvantages: Cultural dependency, potential misinterpretations.
Tools and Factors of Communication
Tools:
Language: The most prominent tool for effective communication.
Visuals: Drawings, paintings, sculptures.
Silence: Implies discipline or specific contexts like reverence.
Dress/Costume: Reflects culture, identity, and roles.
Environment: Conveys messages through surroundings.
Factors:
Sender & Receiver: Rapport and understanding are crucial.
Code: Rules (e.g., grammar), gestures, and body language.
Channel:
Auditory: Spoken sounds.
Visual: Reading and interpreting symbols.
Message: Clarity, precision, emotional tone.
Context: Time, place, and cultural background influence interpretation.
Information Gap Principle
Definition: The disparity in knowledge between the sender and the receiver.
Impact: Creates curiosity and engagement in communication, but can also act as a barrier.
Solutions: Use clear language, supplementary non-verbal cues, and feedback loops to ensure understanding.
