Youth Information
Youth Information
Young people have a special need for information. Being at a crucial phase in
their lives, in transition from childhood to adulthood, they have to take important
decisions that will influence their later life significantly. Their choices regarding
education, employment, detachment from the parental home and personal
lifestyle will define their future. Whereas adults can always rely on their own
experience, young people have a wide range of first-time decisions to make and
need to be able to rely on complete and comprehensive information as a basis for
their autonomous decision-making.
Therefore it was only logical, in post-war Western societies, for a new branch of
specialised youth work to emerge, and rather quickly, starting in the late 1950s,
when information offices for internal migrants opened in Finland to support young
people who had moved from the countryside to the big cities. Already then, the
underlying idea of youth information was to guide young people when faced with
complex situations and questions.
Youth Information
The late 1960s then saw the creation of the first generalist youth information
services, starting in Flanders and spreading quickly to Germany, France, the
Netherlands and further afield. Those services were no longer focused on the
personal situation of each young person, but covered all topics of interest to
young people, following a holistic approach based on the needs of the target
group. One of the reasons those services were introduced was the demand from
young people for access to reliable, neutral and accurate information on all areas
concerning them; information that was comprehensive and reflected the reality
of their lives.
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During the 1970s and 1980s youth information spread all over Western Europe and to work with experts in the field and entered into a partnership agreement with
became an integral part of youth work in many countries. The first international ERYICA, which defined the following common aims:
meetings were held and a dialogue started among professionals in the field
• romote and develop European cooperation in the field of youth information
p
that not only contributed to the concepts and options available at local and
and counselling;
national level, but also led to the creation of a European Network in 1986; the
European Youth Information and Counselling Agency – ERYICA – brought together • promote equality of access to information required by young people,
practitioners from different countries and aimed to develop youth information in
• facilitate and organise training for the people involved in youth information
Europe through cooperation and the exchange of experience.
and counselling to ensure a high standard of service;
In 1990 the Council of Europe’s Committee of Ministers issued a recommendation • eet the demands in the field of all member states of the Council of Europe
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concerning information and counselling for young people in Europe and states which have ratified the European Cultural Convention, particularly
(Recommendation 90 (7)), which gave the issue of information and counselling the countries of central and eastern Europe.
for young people new importance. This was the first European reference document
on the subject, not only for politicians and decision makers, but also for youth This partnership started work at a time when youth information was already
information workers at all levels. Since then, it has been used as a key reference established in many countries in Europe, but was still a rather new profession
document when discussing the implementation and development of youth that needed to define concrete criteria and become more professional. The
partnership responded to those demands with training and by creating a forum
information services in Europe.
for professional exchange.
In 1993 ERYICA adopted the first version of the European Youth Information
Subsequently, youth information faced a huge change in its needs and forms when
Charter, which describes the underlying values, principles and working guidelines
the Internet became a source of information for all. The profession had to redefine
for a part of youth work that had existed for around 30 years and had started
its tasks and role and became more and more a service focusing on orientation
to spread all over Europe including, by then, the former communist countries.
and guidance – so not forgetting the, still valid, underlying principles defined
Youth information workers have signed up to those principles ever since and have
in the European Youth Information Charter. The ERYICA network responded by
strived to put them into practice.
defining its Principles for Online Youth Information, that codified the importance
In 1997 the Council of Europe decided to strengthen its involvement and dedication of quality guidelines in the provision of information to young people in online
to the issue of information and counselling for young people in Europe. It decided settings, while clarifying the ever-growing role of youth information in the new era
of the Internet.
The partnership between the Council of Europe and ERYICA also managed to
respond to the new needs of youth information as shown by this chronology of
joint events and activities:
Information
Youth Information
of the partnership agreement between the Council of Europe and
ERYICA
1996 (Pre-agreement) Training course – “Different Approaches to Youth
Information in Europe”
Youth
1997 Training course – “Different Approaches to Youth Information in
Europe”
1998 Training course – “Different Approaches to Youth Information in
Europe”
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1999 European Training Course – “Minimum Standards, and Measures to 2009 ERYICA adopts the Principles for Online Youth Information
Improve the Quality of Youth Information Services”
2010 Recommendation 2010 (8) on Youth Information of the Council of
2000 European Study Session for Youth Information Trainers Europe’s Committee of Ministers
2001 Study Session on “Different Approaches to Youth Information in
Europe”
The main achievements of the Council of Europe/
2002 Training Course for Youth Information Trainers Paper – “Guidelines on ERYICA partnership
How to Create a Youth Information Centre”
2003 Study Session – “Practical Ways of Involving Young People in Youth Training
Information Work”
In the beginning, the partnership activities focused very much on training, which
2004 Working-Group of Trainers: Preparation of Training Modules was a clear need expressed by youth information workers all over Europe. In the
2005 Seminar – “Quality matters in information for young people” first five years of the partnership alone, around 200 practitioners were given the
chance to participate in training-related activities. As few European countries
2006 Seminar – “Participation of young people in youth information work” provide formal education in the field of youth information, those activities were
2007 Colloquy – “The future of youth information in Europe” crucial for the professionalisation of youth information, especially at local and
national level.
2008 Seminar – “Youth Information and Youth Policy: Europe and Montenegro“
Participation of ERYICA in the 8th Council of Europe Conference of The activities also included study sessions that focused on developing training
Ministers responsible for Youth in Kyiv, Ukraine modules and methods for youth information courses and led to the creation
of a first training course that later spread across Europe through “train-the-
2009 Publication of “Youth Information Starters Kit“
trainer” courses. The trainers then adapted the knowledge and methods learnt
Seminar – “Youth Policy and Youth Information“
to the country concerned. ERYICA’s 2012 training scheme, consisting of different
2010 Colloquy – “Bridging the Gap“ – celebration of 20 years modules, is in many respects still based on this first course developed within the
Recommendation 90 (7) partnership agreement.
Information
Youth Information
also on the activities undertaken by the Council of Europe and ERYICA together: strategies and new options and services based on evidence and best-practice.
1986 Foundation of the European Youth Information and Counselling
Agency ERYICA Support for countries that are new to youth information
1990 Recommendation 90 (7) concerning information and counselling One of the major aims of the partnership has always been to support states which
Youth
for young people in Europe of the Council of Europe’s Committee of are members of the Council of Europe or which have ratified the European Cultural
Ministers Convention, particularly the countries of central and eastern Europe. Therefore
study visits, technical assistance missions and publications have been included
1993 ERYICA adopts the European Youth Information Charter
in the schedule of common activities. During the last five years, the partners
2004 ERYICA adopts the revised European Youth Information Charter decided to focus especially on supporting those countries in Europe where youth
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information is still in its infancy or just an idea. Participants of those countries Youth information aims to:
were invited to specially-organised seminars. A “Starters Kit” for decision-makers
and non-governmental organisations interested in the field was published as a • provide reliable, accurate and understandable information,
first introduction. ERYICA was invited to several Council of Europe events and was • give access to different sources and channels of information,
therefore able to engage directly with member states which wanted to know more
about youth information. Those meetings lead to a wide range of new contacts, • give an overview of the options and possibilities available on all relevant topics,
the start of youth information provision in some countries and even some new • help young people sift through the information overload they face today,
members joining the ERYICA network.
• nsure that young people are aware of all the rights and services available to
e
Visibility them and that they know how to access them,
• rovide support in evaluating the information obtained and in identifying
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Although promotion is not a direct goal of the partnership as such, during the last
quality information,
15 years the activities of the partnership have contributed greatly to the visibility
of youth information, especially on a political level. The two recommendations • uide young people in reaching their own decisions and in finding the best
g
of the Council of Europe’s Committee of Ministers on (youth) information and options open to them,
counselling have placed youth information firmly on youth policy agendas. The
partnership contributed to the development of Recommendation 2010 (8) and, • ffer different channels of communication and dialogue in order to directly
o
especially in recent years, ERYICA has been invited to participate in Council of support young people in their search for information and knowledge,
Europe events such as the Summer Universities or, on several occasions, as • contribute to the information literacy of young people.
an observer at the Council of Europe’s European Steering Committee for Youth
(CDEJ) meetings. Last but not least, the partners decided in 2011 to prepare a Youth information needs to bring together two professions to be able to meet
campaign to tackle the role of youth information in giving young people access to those aims and provide the best possible service for young people – namely
their rights and promote the fact that information is a right in itself. The campaign youth work and information/knowledge management.
“Information – right now!” was launched on 17th April 2012 and is the next joint
activity within the partnership to promote information and counselling for all Information management
young people in Europe.
Information management comprises:
Information
Youth Information
available nowadays, not least through the Internet. Often, and especially when
and alternatives. However, it does not stop there; being aware of the different
it comes to topics that concern rather formal or legal issues – such as education,
possibilities is only the first step, which has to be followed up by evaluating all
the options, putting them into a broader context and, last but not least, relating family affairs, contracts, rights and duties – the information provided is not easy
them to one’s own abilities, skills and wishes. All those steps are challenging for to access and understand. In those situations, youth information does not create
anybody, but especially for young people, facing them for the first time, who are the information itself but acts as an interpreter.
Youth
often still in the process of developing their own personality.
Youth Work: dissemination and forms of intervention:
Youth information uses a vast range of techniques – from informing to signposting
and referring, to orienting to counselling – to guide young people through this A well-managed and prepared stock of information is the starting point for several
process and support them in reaching their own decisions. forms of intervention that youth information undertakes with young people:
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• ix of information channels: face-to-face, print, online and outreach are all
M information workers and the young person together first identify the reasons
forms of dissemination that are needed to provide a holistic service meeting and motives behind a question or a problem put forward by the young person.
the different needs of and questions from diverse young people. Then they seek to clarify what the next steps might be.
• Informing: providing reliable, accurate and up-to-date facts on all relevant Note that not all youth information centres and services offer all these forms of
topics for young people in an understandable and user-friendly way and intervention. For example, not everywhere in Europe is counselling seen as an
putting them in a meaningful context. integral part of youth information. What youth information services offer often
depends on the provision of other services for young people in the area, as youth
• etworking/Referring/Signposting: providing not only relevant information
N information aims to close existing gaps and not to duplicate services.
but also knowledge and a network on relevant topics in the area of service,
thus being able to signpost or refer young people to the correct institution or Information Literacy
person for their demand.
A function of youth information, that has become ever more important over the
• rientation: putting the information offered in a broader context and offering
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years, is contributing to the information literacy of young people, especially in our
the young person, through interaction with a youth information worker
digital age. A critical approach to information has become even more important
(whether online or not), the possibility to reflect on different alternatives and
since the Internet allows everybody to publish on any subject. Young people
the consequences of deciding on each option.
have to be aware of the necessity to challenge the information they find straight
• Advising/Guiding: in addition to tailor-made information, young people away and of all the possible techniques available to evaluate and identify quality
from time to time also need the advice or guidance of a professional. Youth criteria. Youth information strives to integrate these techniques, but not only in
information aims to help them by offering several points of view, while always its own research, documentation and dissemination of information; more and
ensuring that the decision itself is taken by the young person independently. more it is trying to develop different ways of transmitting the relevant key skills for
modern life to young people themselves.
• ounselling: in the youth information context, counselling very often
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focuses on clarification. In a guided and professional conversation the youth Youth information is a part of youth work and shares its key values, such as: being
open to all young people, acting in the interest of young people or defining its
options based on the needs of the target groups. It became a specific branch of
youth work because of the wide range of skills which were also needed in other
areas such as, research, documentation and the creation of information products.
Information
general and the Convention on the Rights of the Child in particular) and that
Youth Information
young people are a special and vulnerable target group.
Furthermore, the commitment to the participation of young people in all areas that
concern them – as demonstrated, for example, by the Council of Europe’s system of
co-management through which youth leaders make decisions alongside government
Youth
representatives – strengthens those underlying values.
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expressed in the “Revised European Charter on the Participation of Young People tend not to differentiate between, what some years ago was still called, “real
in Local and Regional Life” of the Congress of Local and Regional Authorities of life” and their online activities. Friends, interests, news, hobbies and all other
Europe and in the recently-launched Council of Europe Strategy for the Rights of aspects of life are seen as equally close, valid and real, in their online lives as
the Child (2012 – 2015). much as offline. The natural consequence of this development is the demand for
youth information to respect this reality and offer services tailored to the needs
The Council of Europe acknowledges that access to full, comprehensible and
of a generation that believes in sharing through social networks as much as in
reliable information is a right for young people that enables them to exercise
complete freedom of choice and that it is a prerequisite for their inclusion and an online chat. Youth information has made big strides in this direction over
active participation in society as well as for responsible citizenship. the last few years, e.g. using social network sites to interact with young people.
But there is still a long way to go and a need to keep constantly up-to-date with
It also considers tailor-made information and counselling based on young people’s recent developments, both technical and sociological. Furthermore, all those new
needs an important factor in ensuring access to their rights and promoting their options raise ethical questions and the need for an exchange of experience and
autonomy. debate about adopted professional principles and guidelines.
As mobility increases understanding and peace among all people in Europe, it
is another important aim of the Council of Europe to support and foster mobility, Oversupply of information and lack of advice
particularly among young people. Information and counselling are crucial for the
Complexity is a serious issue in the coming of age of young people today. They
mobility of individuals as well as groups. This is another reason for the Council
of Europe to strengthen and support information and counselling, especially for are faced with an ever-growing range of choices, when it comes to education
young people in Europe. and employment for example. However, this freedom of choice might become
an illusion for those who are not skilled enough to sift through the deluge of
Lately the Council of Europe has also responded to the new challenges young information available or do not have access to all sources of information in the
people face in today’s digital age due to an oversupply of information and the first place. In addition, this (for some, theoretical) freedom of choice is combined
necessity to manage this as well as the technical aspects of a knowledge-based with an insecure future due to constant changes in the economy, social security
society. This can be seen, for example, in Recommendation CM/Rec(2009)5 and educational systems, and the rather negative image of the future of modern
on measures to protect children against harmful content and behaviour and to European societies transmitted, for example, by the mass media. Besides, it is
promote their active participation in the new information and communications
not only young people themselves, but also their first point of contact for advice
environment as well as in Recommendation CM/Rec(2010)8 on youth information.
– such as parents, teachers and friends – who are often unable to provide first-
All those different elements and approaches add up to a holistic view of the needs hand experience on the issues in question, as this issue of complexity affects
of young people in Europe, based on respect for their autonomy, having regard them too. In such situations young people need accurate and reliable information
to their rights and bearing in mind society’s responsibility to offer all possible as well as dialogue with and advice from professionals. This is a need that youth
means to ensure their inclusion. information will have to respond to in the future, even though it might go beyond
current concepts and the resources available.
Perspectives
Quality and information literacy
Information
Youth information, as for all other forms of youth work, is directly influenced
Youth Information
by changes in society, as young people’s lives and their needs depend on the The quality of the information provided is an issue that youth information has
demands of modern life. worked on since the beginning and important steps have been made with the
provision of training, exchange of expertise and the creation of quality criteria
Some current developments give us a new perspective on issues that youth
and standards in many countries. The idea of a common European Quality Label
information will have to tackle in the future.
Youth
is proposed at regular intervals whenever youth information workers come
together to discuss the development of their work. The experience of the last 50
The merging of online and offline lives
years is that youth information shares the same values and principles across the
Mobile phones, the Internet and the availability of applications for every topic and continent, but that the situation at national level is very diverse. However, even if
situation have led to 24/7 access to and use of new technology. Young people a common quality label remains a vision, it is a valid vision that is worth exploring.
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In addition to high expectations regarding the quality of the information provided Related documents
by and through youth information centres and services, a new challenge has
emerged over the last few years. Today, youth information workers are not only Recommendation 90 (7) concerning information and counselling for young people
called upon to secure the quality of their own products, but also have to take up and in Europe adopted by the Council of Europe's Committee of Ministers on 21.2.1990
develop their role in supporting young people in becoming information-literate.
Recommendation on Youth Mobility R(95)18 adopted by the Committee of
Ministers on 12.10.1995
Outreach & peer-to-peer
Resolution on the Youth Policy of the Council of Europe Res (98) 6 adopted by the
The involvement of young people in all aspects of youth information is one of
Commitee of Ministers on 16.4.1998
the underlying principles defined in the Council of Europe’s recommendations on
youth information and has become more and more important in youth information “Revised European Charter on the Participation of Young People in Local and
work all over Europe. Regional Life”, of the Council of Europe's Congress of Local and Regional
Authorities of Europe, 21 May 2003http://youth-partnership.coe.int/export/sites/
Youth information centres have also acknowledged in the past few years that default/youth-partnership/documents/EKCYP/Youth_Policy/docs/Recognition/
providing easy access to a centre/shop/office is no longer enough to reach all Recx95x18E_12_October_1995.pdf
young people and respond to their needs. Hence, concepts have been developed
all over Europe to meet young people where they are as well as involving young Recommendation CM/Rec(2009)5 on measures to protect children against
people as peers directly in the dissemination of information. Youth information harmful content and behaviour and to promote their active participation in the
strives to do this while considering the concerned young people’s needs as the new information and communications environment adopted by the Committee of
Ministers on 8.7.2009
crucial factor, supporting them in all phases of the experience, from planning to
evaluation, to make sure that they are ultimately enriched and not exploited. A Recommendation 2010 (8) on youth information adopted by the Committee of
tokenistic approach is avoided at all times. Those activities have become part of Ministers on 16.7.2010
the basic options made available by youth information services all over Europe
and can be developed further, discussed and evaluated in the coming years. “Youth information Starter Kit” (2010)
www.coe.int/jeunesse
• Politiques et instruments en faveur des jeunes et des enfants www.coe.int/youth
• L’inclusion sociale des jeunes
du dialogue interculturel
and children
jeunesse et le travail de jeunesse au service de la promotion
• Policy approaches and instruments benefiting young people
• Vivre ensemble dans des sociétés plurielles : la politique de
• Social inclusion of young people
fondamentales du Conseil de l’Europe
promoting intercultural dialogue
Council of Europe Strategy for the Rights of the Child (2012 – 2015) adopted on
le travail de jeunesse au service de la promotion des valeurs
• Living together in diverse societies: youth policy and youth work
• Droits de l’homme et démocratie : la politique de jeunesse et
promoting the core values of the Council of Europe
> Priorités • Human rights and democracy: youth policy and youth work
15 February 2012
Conseil de l’Europe • To help young people find ways of responding to the challenges
> Objectifs de la politique de jeunesse du Europe
> Youth policy objectives of the Council of
du continent européen.
un total de 800 millions de personnes, couvrant ainsi la quasi-totalité
800 million Europeans, covering virtually the entire continent of Europe.
Le Conseil de l’Europe comprend quarante-sept Etats membres, soit
The Council of Europe has forty-seven member states and embraces
constitutionnelles
legislative and constitutional reform
en y soutenant les réformes politiques, législatives et
• to consolidate stable democracy in Europe by backing political,
• d’aider à consolider la stabilité de la démocratie en Europe
société européenne • to seek solutions to problems facing European society
• de chercher des solutions aux problèmes qui se posent à la Europe’s cultural identity and diversity
Networking has always been essential for the provision of youth information as,
et de la diversité culturelle européenne • to promote awareness and encourage the development of
• de promouvoir la connaissance et le développement de l’identité – its core values
l’Etat de droit – ses valeurs fondamentales • to protect human rights, pluralist democracy and the rule of law
• de protéger les droits de l’homme, la démocratie pluraliste et in 1949 which aims:
créée en 1949 qui a pour mission: The Council of Europe is an intergovernmental organisation founded
Le Conseil de l’Europe est une organisation intergouvernementale
> The Council of Europe
> Le Conseil de l’Europe
for many enquiries from young people, experts need to be consulted and young
people have a right to be referred to a specialist for their specific question on the
Publication
basis of the professional knowledge of the youth information worker. peace
recherche
cohésion sociale
youth policy development
Looking at the increasingly complex environment that young people live in and to Youth Information Starter Kit
Youth Information Starter Kit – Kit de démarrage pour l’information des jeunes
Au cours des récentes années, ERYICA et le Conseil de
> The European Youth Information
and Counselling Agency (ERYICA)
l’Europe ont été sollicités par des organisations, déci-
deurs politiques et jeunes très motivés qui souhaitaient Kit de démarrage pour l’information des jeunes
ERYICA is an international not-for-profit association Over the last few years, both ERYICA and the Council créer des services d’information aux jeunes dans leurs
based in Luxembourg. Its network consists of 26 mem- > L’Agence Européenne pour quartiers, régions ou pays. Pour répondre à ces
Information
operating organisations. This network operates in 26 tions, policy makers and motivated young people who
countries, in more than 8.000 youth information aux jeunes (ERYICA) want to create youth information services in their local rage pour l’information des jeunes à l’intention des
centres, where 13.000 workers provide young people organisations, travailleurs de jeunesse, responsables
Youth Information
ERYICA est une association à but non lucratif basée areas, regions or countries. In response to these
with information of a general nature. politiques et jeunes eux-mêmes, de pays où l’informa-
au Luxembourg. Son réseau comprend 36 membres, requests, they have decided to produce this Youth
Established on 17 April 1986 in Madrid, ERYICA works 4 affiliés et 3 organisations partenaires et ce, dans Information Starter Kit for those interested organisa- tion des jeunes n’existe pas encore ou seulement à
to intensify European co-operation in the field of youth 26 pays, dans plus de 8000 centres d’information l’état embryonnaire.
information work and services. It aims to develop, jeunesse dans lesquels 13000 permanents fournissent tions, youth workers, policy makers and young people
has an even more crucial role to play within the functions of a youth information
support and promote quality generalist youth infor- aux jeunes des informations générales. themselves in countries where youth information still Le Kit de démarrrage permet de s’initier à ce qu’est
mation policy and practice at all levels, thus respecting
the principles of the European Youth Information Fondée le 17 avril 1986 à Madrid, ERYICA s’attache à does not exist or is only just beginning to develop. l’information des jeunes, à ses principes organisateurs
Charter. intensifier la coopération européenne dans les et ses fonctions ; il explique comment lancer des
domaines du travail et des services d’information The Starter Kit gives an initial insight into what youth
ERYICA regularly organises and facilitates seminars, pour les jeunes. Elle vise à développer, soutenir et information is, the underlying working principles and services d’information aux jeunes et fournit les données
working groups and general assemblies, as well as promouvoir à tous les niveaux des politiques et des functions, how to start developing youth information pratiques sur ce que les différentes institutions
different training activities at European level. pratiques de qualité en matière d’information des européennes peuvent offrir à ceux qui veulent se lancer
jeunes, dans le respect des principes de la Charte services and some practical information about what
the various European bodies have to offer to those dans l’univers de l’information aux jeunes.
service.
européenne de l’information des jeunes. ERYICA orga-
nise régulièrement des séminaires, des groupes de who want to start out in the world of youth
travail et des assemblées générales ainsi qu’un éven-
tail d’actions de formation au niveau européen.
information.
www.eryica.org
Last but not least, advocacy for the right of young people to have access to all intercultural dialogue
citoyenneté démocratique
the information and support they need for autonomous decision-making is of participation
Youth
human rights education
the utmost importance in today’s society. This process must involve continuing
Youth information
to discuss our knowledge-based society as well as lobbying for the provision of starter kit
information and tailor-made counselling for young people.
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