Date: June 05, 2023

BSE Limited National Stock Exchange of India Limited

Floor 25, P J Towers, Exchange Plaza, C-1, Block G,
Dalal Street, Bandra Kurla Complex,
Mumbai – 400 001 Bandra (E), Mumbai – 400 051
India India

Scrip Code: 543529 Symbol: DELHIVERY

Sub: Intimation under Regulation 30 of SEBI (Listing Obligations and Disclosure Requirements)
Regulations 2015, (“LODR”) - Analyst Day Meet

Dear Sir/ Madam,

In furtherance to our earlier communications dated May 16, 2023 and pursuant to Regulation 30 of the
Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations,
2015, we hereby wish to inform you that the Company has scheduled an Analyst Day meet on Monday
the 05 June, 2023 at 10.00 A.M. at the Tauru facility, Gurugram, Haryana.

We hereby attach a copy of the proposed presentation to be made in the above meet.

The above disclosure is also being uploaded on website of the Company at www.delhivery.com

You are requested to take the same on records.

Thanking you,

Yours sincerely,

For Delhivery Limited

Amit Digitally signed

by Amit Agarwal

Agarwal Date: 2023.06.05

09:24:30 +05'30'

Amit Agarwal
Chief Financial Officer

Place: Gurugram
Analyst Day
05 June 2023
 Who we are

India’s largest integrated logistics provider

Reach, speed and precision through world-class infrastructure and technology

18,540 92,294 27K+

Pin-codes covered(1)) Total Team size (1,2)) Active customers(3,4)

18 80+ 11,105
Million sq ft (1)
Applications(1) Daily Avg Fleet size (3)

1. As of March 31, 2023

2. Includes permanent employees and contractual workers (excluding partner agents, daily wage manpower and security guards) and last mile agents
3. For Q4 FY23
4. Active Customers for a quarter are those customers on whom an invoice was raised at least once during such quarter 2
 What we do

Express Part Truckload Supply Chain Cross-Border

Parcel (1) Truckload Freight (1) Services (1) Air (1)
Freight (1)

$10-12 Bn $26 Bn $163 Bn $109 Bn $8 Bn+

➢ E-commerce express ➢ Express PTL ➢ National & regional ➢ End-to-end supply ➢ Air express parcel
parcel chain solutions with ➢
➢ National & regional ➢ Contract & spot Air freight
• Same day integrated warehousing
➢ Corporate ➢ Wide variety of trucks & transport ➢ Ocean freight
• Next day
• Normal ➢ SME • 32 ft
➢ Inward store ➢ End to end cross
• 24 ft border services from
➢ Reverse pick-up ➢ Retail management
• Open body China
• With / Without QC ➢ D2C fulfillment
➢ Heavy ➢ Ecommerce fulfillment
➢ C2C ➢ Inventory optimization
➢ BFSI

Source: RedSeer report 3

1. CY2026E TAM figures approximated to the nearest $Bn value
 Unified network across services & business lines
First Mile Mid Mile Last Mile

Inter-operable Across Services

Delhivery Delhivery
Warehouse Warehouse
Air linehaul – Domestic
& Cross-Border
Delivery Center /
Last Mile
Constellation /
Delivery
Client Partner stores
Client
Warehouse
Warehouse

Destination
Origin Gateway
Marketplace Gateway
Specific Client
Sellers Delivery Points
Origin Service
Carting Center / Pickup
Destination Last Mile
Centre
Service Center Delivery

Factory / Port Trucking Factory / Port

Started sourcing trucks
for our linehaul operations The share of TTs in our mid-mile
through Axle app in has increased from 16% at the end
Q4 FY23 of FY22 to 49% at the end of FY23

Individual / Individual
Specific Client
Pickup Points Return Logistics
“Orion” Freight Sourcing of trucks through Axle
Matching Platform
app for core operations

3rd Party owned(1) but designed and operated through Delhivery technology 3rd Party owned and operated, directed by Delhivery technology

1. Except automation and IT, which is owned by Delhivery 4

Business Strategy

5
5
 Our business is based on powerful, self-
reinforcing growth flywheels

Provide Best-in-
Build Consumer,
class Customer
Product, Location,
Experience to Drive
Intelligence from
Stickiness
Order Data

Technology
Logistics Establish Highest +
Quality Infra &
Largest Reach Build Products &
Data
Insights To Enable
Customers to Drive
Sales Profitability

Use Scale To Lower Cost of Create Differentiated Precision

Fulfillment & Efficiency through Data
Driven Operations
Operating System for Commerce
6
Why mesh network?
India Maharashtra Mumbai
Gateways
IPC

Gateways

Fewer touch-points Shared operations Dynamic alteration

Dynamic network
reduce handling and and infrastructure of shipment paths in
orchestration driven
increases speed & between B2B and response to external
by algorithms
precision B2C reduces costs events

7
 Strength of our operations
Differential Scale → Better unit economics Lower volatility in volumes → higher network utilization
Express Parcel(5)
1,600 600
4%
Load (K Tons)(1)

500

Load (K Tons)(1)
1,200 1,101 400
300 -13%
800 -28%
200
1,000 -17%
100
400
663
-
360
Q1 Q2 Q3 Q4
0
Delhivery (FY23) Express Parcel PTL only FY19 FY20 FY21 FY22
only company(2) company(3)
Express Parcel plus PTL (5,6)
Express Parcel PTL
1,200
1,000 3%

Load (K Tons) (1)

Tonnage Revenue Yield
FY23 Comparison 800
(K tons) (Rs Cr) (Rs/Kg) 12%
65-70 / 600
Delhivery 1,764 5,709
10.50(4) 400
200 -7%
Express Parcel only company(2) 360 2,100 58
-7%
-
PTL only company(3) 1,000 1,100 11 Q1 Q2 Q3 Q4
FY19 FY20 FY21 FY22
1. Average weight of an express parcel shipment is assumed to be approximately 1 Kg 4. Approximate numbers for Express Parcel and PTL respectively 8
2. Hypothetical company which would have shipped approximately 1Mn parcels per day in FY23 5. Normalized on the base of Q1 FY19
3. Hypothetical company which would have shipped approximately 3K tons of freight per day in FY23 6. PTL volumes for FY21 & FY22 are on a pro forma basis
 Strong tailwinds + Share Gain
❖ Strong underlying growth momentum ❖ Our ‘Share Gain’ strategy

➢ Increasing category penetration for ecommerce ➢ Better service quality, plus scale → scale
o Ecommerce as % of retail still in nascency benefits + procurement efficiency
o Per capita penetration of ecommerce in India < 3
parcels/person/year (vs 76.7 parcels(1) in China) ➢ Lowest cost → Efficiency → GM target based
o ONDC pricing → customer rewards with outsized SoW

➢ $3T to $5T journey ➢ “Return on Talent” intensive pieces → in-house

o Manufacturing increasing - ‘China plus’ strategy; PLI (e.g. spine infra)
scheme success
➢ Commodity pieces → out-source through
o Massive increase in overall consumption
tech/marketplace (e.g. trucking)
➢ Improving infra → Greater speed → JIT fulfillment
➢ Cross-sell → can enter customer through any
→ FTL to PTL movement → larger trucks
supply chain need
➢ Customers want 3PL (reimagined supply chain)
➢ Value sell → not just logistics => Tech/data
➢ Unorganized → Organized Shift solutions

➢ Cross-border trade
9
1. China: per capita speed mail volume 2021 | Statista, Published by Statista Research Department, Feb 3, 2023
 Mergers & acquisitions
Large M&As Partnerships & Alliances
Faster growth in existing business lines Fill large capability gaps to offer
to acquire revenue and scale additional service to our customers

M&A
Strategy

Capability Acquisition
Smaller investments / acquisitions to acquire
capabilities important to the business

10
Q&A

11
11
 Analyst Day
05 June 2023

Session: Introduction to Delhivery

Technology

1
 Agenda
1. Introduction to Delhivery technology
2. Data as a differentiator
3. Business applications & Use cases
4. OS1 Platform

➢ Overview
➢ Systems Design
➢ Technology evolution

2 2
Technology @ Delhivery

3
https://www.youtube.com/watch?v=hU-U1czCyf4
Data Science in Last Mile @ Delhivery

4
https://www.youtube.com/watch?v=dRlaTj2d2Wc
Our proprietary platform

Ecosystem of 80+ business

Application applications that can be
Layer bundled into solutions
Operational In- Fleet Quality & Client Panels Channel Partner Control Tower Billing, Audit, Data
facility and Management Tracking Integration Management P&L Tracking Intelligence
Field Apps System Levers

Allows setting of business-

specific rules, policies and
Configuration
structures (customize
Layer Order State Integrator Participant Topology Geo Services Policies Product Notifications platform for their operations)
Machine Onboarding Definition

Core primitives provide

reusable, business-agnostic
Core Operating
tools and services, define
System Participants Order Containers Data Data Isolation Authorization Infrastructure Location System App and API
Management Management and Security & Access Contract Monitoring Management
standard frameworks &
Library governance models

5
 • Listing on NSE and BSE
• SpotOn integration
• Launched Delhivery app for consumers
• Launched Unified Client Portal
• Acquisition of Algorhythm Tech
•

Our Evolution
Launched Delhivery
Direct and Franchise
• Launched Supply Chain • Acquisition of
Services division Primaseller
• Launched Truckload • Introduced Volvo
Services division tractor-trailer fleet
7,224
• Acquired Aramex India 7,054
assets, global partnership
• Setup Seattle center for
platform development • Launched mega
trucking terminals in
GGN, BWD, BLR(1)
• Acquisition of Spoton and
• Acquisition of
• Automated RoadPiper
Transition Robotics
• Strategic alliance with FedEx
shipment sortation
• Investment in Falcon Autotech
at major gateways
• 1 Bn express parcels delivered
with addition of 13
• Achieved adjusted EBITDA
sorters • Launched Cross profitability and positive adjusted
• Launched WMS • Introduced time- Border services 3,635 cash PAT
and warehousing • Introduced full/semi-automation at
for e-Commerce defined surface mega-facilities in GGN, BWD, BLR
delivery network for •
e-Commerce • Launched • Launched
2,775 Launch of platform services in SL
Constellation &
• Launched Addfix and Cosmos PTL services
NetPlan, begun partner
• Commenced operationalizing programs
Express parcel
services focused
mesh network design 1,654
on e-Commerce
1,023
223 744
1 61 496
17
FY12 FY13 FY14 FY15 FY16 FY17 FY18 FY19 FY20 FY21 FY22 FY23
First Generation Second Generation Third Generation Fourth Generation
MVP` Scale Integration Platform

Note: Graph represents revenue for services in ₹ Cr. For FY22, proforma revenues
6
considered
(1) Gurugram, Bhiwandi, Bengaluru
 Services
- FTL - SCS/ E2E - BFSI
Apps evolution Applications - MoneyPlant
Services - UCP - EATS
- PTL - Heavy - X Border - Direct App - Agent App
- B2B w/h - Starfleet - Telescope
- Franchise Panel - BFF
Services Applications - Transporter Panel - Container svc
- B2C Surface - Eye Dashboards - Godam v2 - CPS - Pick/ Pack v3
- B2B Panel - COMS - VR app - Phuse
Applications - Skynet - Integrator - Dock Mgmnt - Freight exchange
- Constellation - PMT, D@S, BP - OMS - Yard Mgmnt - Axle app
- Sorter Mgmnt - ODx FM - GoGo - FLMS - Vendor mgmnt
Services - Cash Recon - ODx LM - UCID, UAID - Weight QC Service - A/R mgmnt
- B2C Express - Defcom - TRMS - Geocoder - Gig App - EP
- B2C w/h - Audit Service - Control Tower - Mapper - TL App - FLARE
- Bagging Guide - Fleet Mgmnt - MTS - Slot Service - B2B Netplan
Applications - FE App - BiRD - Expected Loads - Ozontel IVR - GeoNaksha
- HQ - Yard Mgmnt - Miles / Wallet - ECHO - RTO
- Serviceability - MPP - EWBN service - Payment Service - Weight Predictor
- Client panel - Addix v2 - FaaS - QC RVP - Dim. Predictor
- Godam v1 - NetPlan - UMS - Ticketing - POD Validation
- Addix v1 - Catfi8 - DMS - Newton - ETA

First Generation Second Generation Third Generation Fourth Generation

MVP` Scale Integration Platform
7
Agenda
1. Introduction to Delhivery technology
2. Data as a differentiator
3. Business applications & Use cases
4. OS1 Platform

➢ Data collection,
aggregation overview
➢ Data-as-a-Product
➢ Leveraging data to drive
business outcomes

8 8
Data intelligence capabilities
Vehicle Trace Data
Over 250 Mn GPS trace points daily across >80 K
Location Stack
unique devices(1,2)
Address standardization(6), geocoding, geofencing,
Location & Product Data locality polygons/ hierarchy, PoIs, travel / service
Address, product and customer data captured for times, property type
60 Mn+ shipments delivered monthly(1,3)
Pickup Points
280 K+ monthly active pickup points including
client warehouses and marketplace locations(1,3) Network Design & Optimization(7)
Optimal facility location, capacity planning, network
Fleet Data connections, dynamic dispatch and route creation
200 K+ monthly trips across >17 K trucks(1,3)

Transaction Data
Intelligence
1.8 Bn+ monthly shipment lifecycle events BIG DATA
ETA, expected loads, Customer Fraud/ RTO
captured(1,3) STACK prediction, Product dimension prediction, Vehicle
Customer Data Utilization, PoD validation, service risk and anomaly
150 Mn+ unique customers in the last year(1,4) detection

Vision Data
50 K+ cameras across facilities(1,5) Analytics
Productivity/ utilization, pricing/
Operator Data compensation, performance, demand forecasting
Activity data from 45 K+ active operators in the
network monthly(1,3)

(1) (5)
(2)
All figures excluding Spoton
Daily average for March 2022 (6)
As of March 2022
Awarded US Patent for proprietary Addfix technology; 2 patents pending for unique address identification
9
(3) For March 2022 (7) 2 patents pending for intelligent syst`em direction in the network
(4) For April 2021 to March 2022
Data Mesh: Self serve Data Platform Architecture

10
Data as a Product - Enabling network planning, real-
time optimization, and analytics

Attendance Package Dispatch LM Metrics Payroll Product

Meta-data Managers
Team
Repository

Data Marts
Location Handled Sorters FM Metrics
Devices Developers Operational
User

Weight Seller Warehouse MM Metrics

Data Scientist Clients

Data Engineers/Analysts/Developers
ERP Freight eKYC
WMS Business
Metrics Development CxOs
Team
CCTV
Feeds Address

11
Agenda
1. Introduction to Delhivery technology
2. Data as a differentiator
3. Business applications & Use cases
4. OS1 Platform
➢ Location Intelligence to optimise Delivery costs
➢ EP/ Mid-mile routing
➢ Hub selection
➢ Operating our Mega-gateways
➢ Partner management
➢ FTL load matching
➢ Unified Client Portal
➢ End-to-End supply chain visibility

12 12
We Ingest, Analyze And Act On Complex Data
Sets To Solve Multiple Use Cases

13
Example 1: Leveraging location intelligence toolkit
to optimize delivery costs

14
Example 2: Expected Path/ Mid-mile routing
- Network is an amalgamation
of multiple clusters - each
serviced by a hub

- All hubs have ability to

connect to one another based
on load demand - our routing
engine allows dynamic
connections

- Load fluctuations get

dispersed across the network
by distributing load across
multiple paths

15
Example 3: Hub Selection

Multi-depot VRP is run monthly to

evaluate new clusters

For each potential cluster, the

change in overall transportation
cost is simulated with the addition
of the new cluster

Clusters with net cost savings are

actioned upon and new Hub
locations are selected to service
the entire cluster

16
Example 4: Partner management
LM Agent program for Business Partner program
DCs for SCs
Self onboarding; payout based on Load, performance and Payout visibility to
route, order-type difficulty; transparent BPs
payout Bad POD visibility to drive corrective action

17
Example 5: FTL load matching
In house freight exchange - fulfills Line Haul, SCS and FTL biz’s FTL requirements

5K Fleet Owners and System recommendations Automated + Configurable financial

Brokers Vendor and Price intelligence Systems
Bidding on active loads Real time payments and receivable tracking

18
Example 6: Unified Client Portal
Self service Portal for driving SME and D2C clients’ acquisition

Logistics Services Integrations VAS

https://ucp.delhivery.com/ 19
Example 7: E2E Supply Chain orchestration
Integrated Warehousing and Transportation for a single view for our enterprise clients

Ability to track O2D SLAs that are optimised by deep Real time visibility of inventory across locations
integrations of our WMS and Shipping Services including information around damages, expiry and
ageing.

20
https://telescope.delhivery.com/
Agenda
1. Introduction to Delhivery technology
2. Data as a differentiator
3. Business applications & Use cases
4. OS1 Platform

21 21
Platform: Vision

Make it easy for organizations to build new supply chain applications, or

extend the functionality of their existing applications for supporting new
business use cases

22
22
The OS1 platform is designed to enable
Interoperability & Flexibility across global
supply chain systems
● Incumbent 3PLs getting disrupted by players leveraging new age technologies to make real time
business decisions driven by AI / ML

● However, new supply-chain systems that are emerging are siloed and verticalized

● Smaller, fragmented players unable to participate due to inability to make large technology investments

● Lack of common language/ standards across participants leading to high intermediary/ information
exchange costs, resulting in inefficiency across the multi-trillion $ supply chain industry

OS1 defines standard frameworks & governance models to

enable a loosely federated logistics ecosystem
23
OS1 design enables rapid development and
deployment of new business apps & services…
Default FPAs or
Custom/ Purpose-
built applications

Org-specific rules,
based on custom,
biz workflows

Data security &

governance stds;
Auto-scaling Infra;
Digitization of
physical resources;
Support for rapid
build, deployment
of reusable apps

24
…allowing us to externalize our tech stack by
building new/ migrating existing DLV
applications on OS1

OS1 Marketplace ● Discovery, subscription, and usage-based billing of

apps and solutions
procurement

Geocoding
Others…

Others…
Ticketing
Dispatch

● Robust set of applications built by configuring and/ or

Routing
mgmt

Fleet

TMS

reusing core OS1 elements

● Bundling of multiple applications (e.g. user mgmt,
dispatch, order) to create end-user solutions

OS1 Frameworks
● Standard libraries and APIs re-usable across multiple
OS1 Foundation applications, reducing development time and effort

25
 Thank You
For any queries please write to us at ir@delhivery.com

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