ITIL® 4

Foundation
TRAINING & CERTIFICATION

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Course Overview
ITIL® 4 Foundation Training and Certification course helps you in taking the first step towards the
understanding of the core ITIL services and ITIL 4 service value system, key elements, and concepts of ITIL.

ITIL describes processes, procedures, tasks, and checklists that are neither organization-specific nor
technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining
a minimum level of competency.

It allows the organization to establish a baseline from which it can plan, implement, and measure.
It is used to demonstrate compliance and to measure improvement.

With our ITIL 4 training course, you can enable a service organization’s competency, capacity, and confidence
for action. In a nutshell, ITIL v4 training sessions will help you to develop a deep understanding about a set of
detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of
business.

Key Features:
Online and classroom training sessions on ITIL v4 Foundation
AXELOS accredited trainers with over 12 years of industry experience
Soft copy and hard copy of the study material along with post training reading suggestions
Concise and to the point course material
Note: Appearing for the exam is mandatory after completing the training. The exam mode will
be Online Proctor based.

What’s new in ITIL® 4?

How to maintain the core principles of quality service management.
Practical approach on how to use ITIL from large to small organizations.
How ITIL can be used along with frameworks such as DevOps, Agile and Lean.

ITIL Course Curriculum:

ITIL v4 training course curriculum’s initiates a deep understanding of:
- Key concepts of creating value with services - Concept of stakeholders in service
- Key concepts of service relationships management
- The nature, use and interaction of the - Processes and functions of ITIL v4
guiding principles - The Four Dimensions of Service Management
- ITIL service value system - The Eight Guiding Principles
- ITIL practices in detail, including how they - The Six Service Value Chain Activities
fit within the service value chain - ITIL Management Practices: Introduction
- Concept of ITIL best practices in the public domain - General Management Practices
- Why ITIL® is so successful?
- Concept of a service
- Concept of internal and external customers
- Concept of internal and external services
- Concept of service management
- Concept of IT service management

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What will you learn?
Understand the key concepts of service management
Recall the definition of: Key concepts of creating value with services.
- Service - User - Cost - Output
- Utility - Service management - Value - Risk
- Warranty - Sponsor - Organization - Utility/Warranty
- Customer - Outcome

Key concepts of service relationships.

- Service offering - Service provision
- Service relationship management - Service consumption

Understand how the ITIL guiding principles can help an organization adopt and adapt
service management
- Describe the nature, use and interaction of the guiding principles
- Explain the use of the guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate

Understand the four dimensions of service management

Describe the four dimensions of service management
- Organizations and people - Partners and suppliers
- Information and technology - Value streams and processes

Understand the purpose and components of the ITIL service value system
- Describe the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Describe the interconnected nature of the service value chain and how this supports value streams.

Describe the inputs, outputs and purpose of each value chain activity:
- Plan - Design & transition
- Improve - Obtain/build
- Engage - Deliver & support

Know the purpose and key terms of 18 ITIL practices :

Recall the purpose of the following ITIL practices:
- Information security management - Release management
- Relationship management - Service configuration management
- Supplier management - Deployment management
- Availability management - Continual improvement
- Capacity and performance management - Incident management
- IT asset management - Problem management
- Service continuity management - Service request management
- Monitoring and event management - Service desk/Service level management

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Recall definitions of the following ITIL terms
- Availability - Configuration item - Problem
- IT asset - Change - Known error
- Event - Incident - Understand 7 ITIL practices

Explain the following ITIL practices in detail, including how they fit within the service value chain:
- The continual improvement model - Service request management
- Change control - Service desk
- Incident management - Service level management
- Problem management

ITIL 4 Exam & Certifications :

ITIL 4 Foundation is an introduction to the new ITIL 4 certification scheme.
The major processes and functions for all the modules are covered:
ITIL® 4 Training and Certification will cover the following key points and many more:
- Key concepts of creating value with services
- Key concepts of service relationships
- The nature, use and interaction of the guiding principles
- ITIL service value system
- ITIL practices in detail, including how they fit within the service value chain

Training Delivery Style:

This ITIL Foundation Certification focuses on experiential learning. The material of this course is divided into
60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this,
you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology
which will allow you to wrack your grey matter and boost your energy up to participate.

The key features of our training program would be:

- Training sessions in a storytelling format
- Exhibition of concepts with the help of professional examples
- Self-analysis and group discussions
- Case studies as the application of the concepts which were taught
- Vibrant presentations along with individual and team activities
- Post-training reading suggestions

Eligibility :
You are eligible to join ITIL v4 Foundation training if
you belong to any of these following categories
- IT professionals
- Service managers
- Service process owners
- Database Administrators
- Delivery Professionals
- Software Professionals

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 ITIL Course Topics :
In this course, candidates gain knowledge about ITIL as a fully reliable ITSM Framework and
thoroughly understand its purpose and role in organizations worldwide.
Service management as a practice:
- Concept of ITIL best practices in the public domain - Concept of service management
- Why ITIL® is so successful? - Concept of IT service management
- Concept of a service - Concept of stakeholders in service management
- Concept of internal and external customers - What are processes and functions?
- Concept of internal and external services

Benefits ITIL V4 Foundation Certification:

The ITIL 4 Foundation Certification is the entry level qualification which has numerous
benefits for organization as well as professionals.
Some of the major benefits are:
- Avoid service failure and business risk - A comprehensive view of new ITIL 4
- Succeed to develop positive relationship with clients - Better Monetary Returns
- Successfully manage demands by implying cost effective systems - Enhanced Productivity
- Retain stable service environment with change management - Value-Based Working Approach
- Stay updated with new market trends - Increase your standing in an Organization
- Implement ITIL in organization along with DevOps, Lean and Agile - Align your ITSM skills with DevOps, Lean & Agile
- Expertise Recognition - Low-Risk Effort
- Acknowledge new Terminology

The ITIL Service Lifecycle and the ITIL® 4 SVS:

Target Audience
- The structure of the ITIL® service lifecycle in brief (for reference)
Who should go for ITIL V4
- SVS (Service Value System) and SVC (Service Value Chain)
Foundation certification?
- The purpose, objectives, and scope of Service Value System
- Value to the business by each element of the Service Value Chain IT professionals
- Service knowledge management system Service managers
- Configuration item Service process owners
- Configuration management system Database Administrators
- Definitive Media Library (DML) Delivery Professionals
- Change and its types Software Professionals
- Event

Examination Format
Multiple choice examination questions
40 questions
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
Closed book

About - NovelVista Other Certification Available

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ITIL 4 Foundation
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