P U S H P A KUMAR K J
TEAM LEAD - US HEALTHCARE
# 11,1st Cross, Hoysalanagar, Mobile No: +91-9945599071
Sunkadakatte,Banglore-560091 Email ID:Ranjanjk.kj@gmail.com
Experience Summary:
I have overall experience of 5 years in which I have lead a team of 38 users for
over 2.5yrs in the field of us health care – accounts receivables.
Experience in detailed approach about the team management, denial
management and claims follow up and collection of payments for the unpaid
claims/bill.
On the work front, I am responsible for reports, client emails. Set up a qualified
approach to the work. Maintaining a standard SLA set up by the client and making
the team to work as per the client specifications and expectations.
EDUCATION & CERTIFICATION
Pass
Completion
QUALIFICATION UNIVERSITY/BOARDS Percentag
Year
e
Karnataka Secondary Education
SSLC 2012
Examination Board 80.96%
Department of Pre-university 79.83%
PUC 2014
Education, Karnataka
Bachelor of Commerce Bangalore University 2017
69.08%
Brief Employment History:
BGS GLOBAL INSTITUTE OF MEDICAL SCIENCES
• Worked as System Admin from Oct 2014 To Nov 2018
• Secured the Award for Best Employee for The Year
HINDUJA GLOBAL SOLUTIONS
Worked as Accounts Receivable Associate from Jan 31 st 2018 To 28th
March 2019
ACN HEALTHCARE RCM SERVICES
Worked as Sr Accounts Receivable Associate and Promoted to
Quality Analyst from 31st March 2019 To 28th September 2019
NYX Medical Solutions
Worked as Quality Analyst from 10/03/2019 to 12/31/2019.
Promoted as Group Coordinator/Team lead from 01/01/2020 to
09/09/2021
Worked as Senior Team lead from 10/03/2022 to 02/17/2023
ROLES AND RESPONSIBILITIES
Managing and guiding a team of A/R Associates who will be responsible for analysis of
receivables due from healthcare insurance companies.
Guiding team to initiate necessarily follow up actions to get resolutions.
Guiding and drawing action plans to reduce AR aging and optimize collections
Manage day to day activities with the team
Responding to clients on any process related queries and manage 1 st level escalation
Perform quality checks on the Audits done by Quality team before it is sent to client
Monitoring and managing workflow or daily targets to assure timely delivery of agreed
SLA’s.
Tracking and Maintaining metrics for a variety of data (Attendance, Productivity etc)
Development of SOP’s to improve productivity and Quality of the team
Working with superiors to resolve any problems or conflict that may arise in team
Preparing and tracking the RCA and CAPA based on the SLA’s
Preparing the KPI’s for the Quality team
ACHIEVEMENTS
Promoted as QA within a span of 1 year and 7 months.
Got appraised and promoted as Team Lead/Group Coordinator within a span of 2
months from QA service.
Secured best Employee of the year for the efforts and performance.
Client appreciations on managing the team and meeting the Client SLA’s while
clearing the AR days protocol set up.
PERSONAL INFORMATION
Name: Ranjan Kumar K J
Father: Jayakumar K V
Date of birth :19/Oct/1996
Sex: Male
Marital Status: Unmarried
Nationality: Indian
Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge
and I bear the responsibility for the correctness of the above-mentioned particulars.
Place: Bangalore Ranjan
Kumar K.J
