Anna Melissa V.

Sapida
09175332279
sapidaannamelissa@gmail.com

Personal Statement

Energetic, Quick-thinking and thorough Virtual Assistant/Administrative Operation with 5 years

experience seeking position in your company. Skilled administrative assistant. Served as a
freelance assistant in mid-level firms. Efficiently manage day to day tasks.

Work Experience:

AT&T
Credits & Activation/Receivables Management
May 2011 - April 2013
I worked within a high-volume Inbound Collection Department for a telecommunication company
based in the United States. My role is to make their account up to date, to make sure services
will not be interrupted by providing options if ever the customer cannot make any payments, to
resolve different types of issues (such as missing payment, disputes , bill charges explanation,
inquiry, etc). Perform analyst review for new service applications, and also assist store
representatives in completion of device activation over the phone.

AMERICAN EXPRESS
Fraud Prevention Specialist
May 2014 - Aug. 2015
I was once a member of the Fraud Prevention Team from a Top Banking Institution located in
the United States. We do further investigation after receiving reports that their account is being
compromised, for us to make sure all charges on the customer's account are valid, once
confirmed and verified, we will apply necessary adjustments, add security and send them a new
card.

CITIBANK NORTH AMERICA

Collections Department
October 2015 - December 2016
Handled both inbound and outbound calls assisting customer’s in processing payments,
reminding past due balance and overdraft transactions to avoid penalties.
TELSTRA
Sales Associate / Complaints Manager
April 2017 - March 2018
Handled customer service calls and upsell. Assist customers regarding inquiry, billing, anything
under the sun with regards to their phone and internet plan. I also managed 5 to 6 cases per
day as a Complaints Manager for Telecommunication Company based in Australia, In this
position, I demonstrated the ability to resolve a variety of issues and complaints (such as billing
disputes, service interruptions or cutoffs, repair technician delay, equipment malfunctions,
relocation, etc) and I consistently met my closure goals.

HOLMON REALTY
Credit Repair Processor/Lead Generation/Administrative Assistant
Dallas, TX
June - Oct. 2018

● Managed about 20 clients from onboarding to updating credit file.

● Sending dispute letters to the credit reporting agencies and creditors inaccurate
information on clients credit reports.
● Filling disputes against creditors and/or credit reporting agencies who are reporting
inaccurate information on clients credit reports as it relates to FCRA (Fair Credit
Reporting Act).
● Managed CRM and social media prospecting.
● Data entry, do outbound calls for inquiry related to real estate and other administrative
tasks as needed.
● Generate leads using social media accounts (Facebook) and posting ads via Craigslist.

MORTGAGE BLUEPRINT
Credit Repair Specialist
April - Dec. 2019
Savannah, GA

● Managed 15 clients each month from onboarding to updating.

● Sending dispute letters to the credit reporting agencies and creditors, filing disputes
against creditors and/or credit reporting agencies who are reporting inaccurate
information on clients credit reports as it relates to FCRA ( Fair Credit Reporting Act)
through CFPB, BBB, Fax and Letterstream.
● Managed the company email and other administrative tasks when needed.
STEPHENS CONSULTING
Executive Assistant
August 2018 - December 2022
Little Rock, AR

● Supported the Managing Director with a wide range of business deliverables, saving him
10 hours per week on average.
● Prepared memos, letters, invoices, statements and other documents to a high standard
in a timely manner.
● Assist in booking flights, accomodations and reservations.
● Handled bookkeeping and reconciliation.
● Manage calendar and schedules.

BRIGHTSIDE CONSULTING
Marketing Assistant
June 2019 - March 2020
Sta. Monica, CA

● Generate Leads and send mass emails to prospects.

● Handled email management
● Managed social media postings and prospecting

CREDIT FIT GUY

Credit Repair Specialist
June 2019 - March 2022
Savannah, GA

● Managed about 50-80 clients each month.

● Perform biweekly review and monthly update of client's account, his includes sending
dispute letters to the credit reporting agencies and creditors via fax or letterstream.
● Utilized the following website to be able to submit a dispute or complaints on customer’s
behalf. (FTC, CFPB, LexisNexis, Credit Reporting Agency) Filing disputes against
creditors and/or credit reporting agencies who are reporting inaccurate information on
clients credit reports as it relates to FCRA ( Fair Credit Reporting Act) FDCPA (Fair Debt
Collection Practices Act).
● Advise clients on ways to increase their credit scores.
● Handled Administrative tasks as requested.
FINANCIAL FREEDOM PROS
Credit Repair Processor / Administrative Assistant
April 2019 - December 2022
Baltimore, MD

● Managed 15 clients each month from onboarding to updating.

● Sending dispute letters to the credit reporting agencies and creditors, filing disputes
against creditors and/or credit reporting agencies who are reporting inaccurate
information on clients credit reports as it relates to FCRA ( Fair Credit Reporting Act)
through CFPB, BBB, Fax and Letterstream.
● Manage CRM
● Perform administrative tasks and online research when needed.

CLARKE CONSULTING
Executive Assistant
January 2022 - December 2022
New York, NY
Calendar management, online research, travel arrangements, reservations, data entry, email
management, graphic designing.

● Supported the CEO with a wide range of projects.

● Produce accurate office files, update spreadsheets.
● Managed administrative functions, including complex calendar management.
● Managed social media content and scheduling.

MASSIANO LOGISTICS
Customer Service Respresentative
December 2022 - April 2023
Orlando, FL

● Answered an average of 40 daily telephone calls from clients seeking information with
regards to delivery, storage and processing.
● Performed outbound calls regarding delivery status.
● Provided internal logistical support.
● Managed company's email and respond to surveys for customer's satisfaction.
EDUCATION:
Jose Rizal College Undergraduate
Manila Bachelor of Science in Hotel & Restaurant
2002 Management

SKILLS:

● Prioritisation: routinely worked accurately to time-scales when under pressure.

● Written communication: prepared monthly reports, memos, letters, invoices, statements
and other documents.
● Organisation: maintained an electronic filing system, ensuring processes and software
were up to date and in efficient working order.
● Time Management: Ensure all scheduled meetings and complete tasks according to
client deadlines.
● Critical Thinking: Developed creative solutions and recommendations, make last-minute
decisions or evaluate and develop strategies for task completion.
● Resourceful: Introduce new ideas in solving problems.
● Technology skills: Demonstrate the willongness to learn unfamiliar software.

LIST OF PROGRAMS / SOFTWARE I AM FAMILIAR WITH:

Social Media - Facebook, Instagram, Twitter,

Social Media Platform - Metrocool, FB Business Manager
Cloud Storage - Google Drive, Dropbox
Scheduling - Acuity
Office Productivity Software - Microsoft Word, Microsoft Powerpoint, Google Docs, Google
Sheets, Adobe Acrobat DC, PDF Filler
Project Management - Asana, Trello
Email - Gmail, Aol, Outlook
Password Sharing - LastPass, Password1
Communication Tool - Slack, Zoom, Discord, Skype
Graphic Design - Canva, Amazon ebook downloader,
Credit Repair Software - Credit Repair Cloud
Online Fax Services - Humblefax, Metrofax, Hellofax
Website - Wix