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Chapter – 1 “Introduction”
Content
SL Title Page No.
1 Introduction of the Premier Bank Limited 1
2 Corporate information of PBL 2
3 Historical Background of Premier Bank Limited 2
4 Product & Service of PBL 3
5 Banking Service of PBL 3
6 Objective of this Branch Operation Manual 4
7 Validity of Branch Operation Manual 5
8 Updating and revision of Branch Operation Manual 5
9 Range of Core Banking Services 5
10 Definition of Customer 6
11 Bangladesh Bank 6
INTRODUCTION OF THE PREMIER BANK LIMITED
The Premier Bank is a customer-oriented bank and its motto is “Service First”. The philosophy of The
Premier Bank is to be the most caring and customer friendly provider of financial services, creating
opportunities for more people in more places. The Premier Bank is committed to ensure stability and sound
growth while enhancing the value of shareholders investments. As a bank of the new millennium Premier
Bank aggressively adopts technology at all levels of operation to improve efficiency and reduce cost per
transaction. To ensure a high level of transparency and ethical standards in all business transactions it trains
and equips fresh recruits to build a strong foundation and appoints skilled manpower to cope with its growing
business needs. The bank provides congenial atmosphere, which attracts competent workforce. As a
commercial bank, the main target of Primer Bank is to earn profit but Premier Bank not only gives emphasis
on profit but also is socially responsible and strives to uplift the quality of life by making effective contribution
to national development. The Premier Bank Limited is gradually coming up as a major bank in Bangladesh
and making significant contribution to national economy. The last nine years’ business performance of
Premier Bank is remarkable. The result was largely due to confidence and loyalty of the customers. The
Premier Bank Limited is now more encouraged and striving for excellence with the guidance of the valued
shareholders and directors.
CORPORATE INFORMATION
Background
The Premier Bank Limited is incorporated in Bangladesh as banking company on June 10, 1999 under
Companies Act.1994. Bangladesh Bank, the central bank of Bangladesh, issued banking license on June 17,
1999 under Banking Companies Act.1991. The Head Office of The Premier Bank Limited is located at
Banani, one of the fast growing commercial and business areas of Dhaka city.
Registered Name of the Company: “The Premier Bank Limited.”
The Chairman of the Bank: Dr. H. B.M. IQBAL
Legal Form: A scheduled Commercial Bank incorporated on June 10,
1999 as Public Limited Company under companies act,
1994 and Bank companies act, 1991.
Corporate Information: Authorized Capital: BDT 6000.00 Million and Paid up
Capital: BDT 2242.30 Million.
Registered Office: Iqbal Centre (4th Floor), 42 Kemal Ataturk Avenue
Banani, Dhaka- 1213, Bangladesh
Tel: 9887581-4, Fax: 8815393, 9889153
Incorporation Certificate: C- 37922 (2222)/99, dated June 10, 1999
Bangladesh Bank Approval Certificate: BRPD (P) 744 (72)/99- 1638, dated June 17, 1999.
VAT Registration: 5101027082, dated July 31, 2000.
TIN Certificate: 140-201-0820, LTU, Dhaka, dated October 17, 2000
Corporate Website: www.premierbankltd.com
SWIFT Address: PRMRBDDH
HISTORICAL BACKGROUND OF PBL
The Premier Bank Limited started its operation from October, 1999 under the Banking Companies Act 1991.
Since then, the Bank has emerged as a quality Financial Institution and making significant contribution to the
national economy. The authorized capital of the Bank is BDT 2,000.00 million and the total capital funds as
on 31.12.2006 is BDT 1690 with paid-up capital BDT 845.00 million. Capital adequacy ratio is 9.47% as
against required 9%. The Bank is a full service Commercial Bank and licensed by Bangladesh Bank. The
Bank has a strong capital base, with no insider lending and low non-performing loans (4.88%). The range of
core banking activities comprises:
• Deposits taking
• Extending credit to corporate and retail businesses
• Small and medium enterprises
• Foreign trade business
• Trade financing
• Project financing
• Lease and hire purchase financing
• Issuance of local and international credit card
• Remittance service
• Provide both conventional and Islamic Banking in its mode of operation.
• Provides brokerage service and margin loan facilities in the capital market.
PRODUCT & SERVICE OF PBL
Premier Bank is always conscious of the changing needs of the customers and strives to develop new and
improved services for its valued customers. The bank offers the following deposits and lending & services to
meet all kinds of financial needs of our customers:
Deposit Products
Savings Account
Current Account
Special Notice Deposit Account (SND)
Premier Esteem Savers
Premier Excel Savers
Genius Account
Foreign Currency (FC) Account
Fixed Deposit
Monthly Income Scheme
Monthly Savings Scheme
Double Benefit Scheme
Education Savings Scheme
Premier High Performance
Premier Super Account
Loan Products
Consumer Credit Scheme
Rural Credit Scheme
Lease Finance
SME & Women Entrepreneur’s Finance
Personal Loan
Housing Loan
Doctors’ loan
Student Credit Program
VISA/MasterCard Credit Card
Premier TC
Premier Easy Loan for HAAB & Umrah Agents.
BANKING SERVICE OF PBL
Islamic Banking Services:
Premier Bank offer Islamic Banking Services under the principle of Shariah. In order to ensure smooth
operation and proper guideline, the bank has a Shariah Council of renowned Scholars, Alem, Faqih, Lawyer,
Islamic Banker and Philosopher.
Online & Evening Banking Service:
Real Time Online Banking Service gives customer convenience of any branch banking facility while Evening
Banking Service receives cash and documents beyond transaction hours till 8.0’ clock in the evening.
Brokerage House Service:
In order to enhance involvement of investors in the capital market, The Premier Bank Limited has
inaugurated its full facilities Brokerage Houses at Head Office and different prime business locations of the
country.
SME Service Branches:
To facilitate the investors of Small and Medium Enterprise, Premier Bank has opened several SME Service
Branches at different locations.
MasterCard/VISA Debit Card & ATM Service:
PBL offering Premier MasterCard/VISA Debit Card Service as well as own ATM Machines to withdraw
money from account.
SMS & CMS Banking Services:
SMS Banking Service gives customer the convenience of checking account balance, stop cheque payment
or request for account statement through mobile phone and CMS provide Credit Card Balance and other
Credit Card related service.
Locker service:
For safekeeping of valuables like important documents and goods like jewelries and gold ornaments, locker
service is available in most of the branches in urban areas.
Call center:
In order to ensure further development in customer service, we have setup our own “Call Center” at Head
Office.
Corporate Web Site Service:
Anyone can log on to PBL corporate website at www.premierbankltd.com from anywhere of the world to get
and download information or to contact.
Other Services:
ATM Services
Utility Bill Payment Service
Remittance Payment Service
SWIFT Service
POS Terminal Service
Treasury Service.
OBJECTIVE & SCOPE OF THIS OPERATINS MANUAL
This guidebook incorporates Premier Bank Policies of Bangladesh, The central Bank Policies, to document a
consistent approach and set minimum control standards in branch operations, transaction processed,
valuable retained and customer service provided in Branch specially eying at the General Banking. Issues
related to other aspects especially credit and FX are to be covered by manuals/ instructions by competent
authorities (e.g. ID, Credit, FAD, businesses etc.)Branch operation must be performed in efficient manner
with view to prevent error and meet all regulatory requirements.
VALIDITY OF THIS OPERATION MANUAL
This customized operating manual is guideline for Branch Operation staffs of Premier Bank Limited
supersedes all other instructions covered in this manual. This manual will come into effect from _________
and would remain valid till any amendment takes place or revoked in writing.
UPDATAION AND REVISION OF OPERATION MANUAL
This Operations Manual for Branch will be updated and revised as needed time to time. It is designed to be
the current Living Document, as such maybe revised, and amended over time by approval of the any two of
following persons collectively.
1. Head of Operations Division
2. Chief Operating Officer
3. Managing Director
Or, vide instruction circulars issued from Operations Division.
THE RANGES OF CORE BANKING SERVICES COMPRISE BY PREMIER BANK ARE
AS FOLLOWED:
Corporate and Retail Project Financing
Businesses
Deposits taking Lease and Financing
Small and medium enterprises Issuance of local and international credit card
Foreign Trade business Remittance Service
Trade Financing Provide both Conventional & Islamic Banking
Provides brokerage service and margin loan facilities in the capital market.
DEFINITION OF A CUSTOMER:
Any person or corporate body may become a customer by opening a deposit or credit current account or
by negotiating an advance on current or loan account. This definition also implies that the legal relationship
of banker and customer begins as soon as an account is opened. The opening of a bank account involves
the making of a contract between the bank and the customer and practically. Every banker must have some
knowledge of the law of contract, and especially of those parts that govern the manner in which contracts are
made; the capacity of different classes of people to bind themselves by contract; the effect on contracts of
mistake, misrepresentation or fraud of the parties, and the manner in which contracts are terminated.
BANGLADESH BANK :
Bangladesh Bank is the Central Bank of the country. The Bangladesh Bank is responsible to the government
for:
Formulation and Operation of monetary Policy and supervision of Banks and Financial
Institutions operating in Bangladesh.
Issue of notes and coins.
Custody of country’s Foreign Exchange reserves.
Lender of last resort to other banks and Official short term money market dealers.
Other functions as per in the Bank Companies Act 1991 (enforced on February 24, 1991).
