Chapter 3 Reading Practice Part 7 Reading Comprehensionnn 8 Expressions 7 = tocontact » tolnguire = durable feature = qualty «= revoltionary = satisfction = wananty = toensure 138 1 Chapter Reading Comprehension Theme Notes Read the following passages, and focus on the main points. Use the What to look for sections as a guide. A E-mails and Letters Dear Shareholder, Please find enclosed the agenda for the annual general meeting. We wish to take this time to remind shareholders that your attendance and input at the meeting is vital. We value your opinions and encourage your participation. As a shareholder, you are eligible to vote fon several key issues such as important transactions and shareholder stock options. For your benefit, please make yourself available for this important meeting. If you require further information, please do not hesitate (o contact me. | Yours truly, (AM Sangtbe What to look for - Who will attend this meeting? ‘Shareholders of the company ~ What will happen at the meeting? Voting on key issues ~ What is the purpose of ths letter? To-encourage attendance at the meeting B Advertisements Travel-Lite Annual Spring Savings! The summer travel season is coming, so it's time for Travel-ite's annual sale event! We are offering 25% off our three-piece luggage set. This is a $200 value for only $149.99. The set features three attractive, durable sultcases in different sizes, each with wheels and adjustable handles, Hurry and order now because free shipping is available for orders received by May 31, ‘And to ensure customer satisfaction, your Travel-Lite purchase includes a 60-day warranty. IF you are not satisfied with your luggage for any reason, retutn it for a full refund. Do not miss this once-a-year opportunity to get quality luggage at an unbelievable price! What to look for ~ Why is the sale going on now? Because many people will be taking trios soon. ~ What does the company offer for orders made by the end of May? Free shipping ~ What can customers do if they do not like the products? ‘They-can return them for a full refund within 60 days,C Office Memos and Notices | 7m omen absence Fw conference MEMO = convention inconvenience To: Linda, James, Keiko, Femanda, and Marc ee From: Sonia ee Please note that | will be away for two weeks starting next Monday as | will be at the + teannounce Graphic Designers Association Convention for the first four days and then on vacation for the rest. If you have any questions or concerns about our current projects during my absence, Jacob will be taking over for me, so please direct all questions to him. If itis an Urgent matter, you can stil contact me by voicemail or e-mail. | will be checking messages daily during the convention and every ather day after that. Have a great couple of weeks, and | will see you all when | get back! Sonia What to look for i ~ What will Sonia be away for? cand a = Who will take over for her? Jacob ? ~ What should you do if it is an emergency? Leave a message on her voicemail or e-mail 5 i D Articles and Reports Jone expressions = eT acaustion i = : [= executive E Not everyone knows tow to [As CEO, Solak sys tat ester pion cook, but almost everyone would like 10 feedback is key to the company’s. ‘seid make healthy, delicious meals at home, success. It is active on social media, + to guide ‘That's why Alan Solak founded Starter where subscribers share praise, photos of = to invest Chef, Inc., the popular online meal their prepared meals, and suggestions for service company, three years ago. improvement. ‘Twice a week, Starter Chef delivers “Our number-one goal is to make to its subscribers’ homes all of the home cooking easier and more fun for ‘ingredients for cooking @ nutritious meal ur customers,” Solak says. “That guides for four, along with detailed recipes. ‘everything we do.” Starter Chef is one of the fastest growing ‘online food services in the world It is now valued at $1.8 billion, with an annual growth rate of over 400%. What t0 look for = What do subscribers to Starter Chef receive? ‘Meal ingredients.and recipes twice a week = How do customers share their feedback? On social media ~ According to the CEO, what is the company’s main goal? | ‘Tomake home cooking easler and more fun for its customers neoding Practice 1 139 OOOO,Words & Expresslons E Text Message and Instant Message Chains department Human Resources (HA) + to bother | Irina Fuchs 10:13 + tof Gomething)out Hi, Marion. Sorry to bother you, but I'm making the July schedule for our = 10 ake time off department, So, I'l need to know your vacation plans. Marlon Garrett 10:14 I'm taking a few days off the first week of July, but | don't know the exact dates offhand. Can | let you know by next week? Irina Fuchs 10:18 | ‘Sure, and you'll need to submit the new vacation requast form. Did you gat one from Human Resources? Marlon Garrett 10:16 No, this isthe first I've heard of it. Irina Fuchs 10:17 (0k, I e-mail it to you. You need to fit out and send ito HR atleast @ week before you take time off. ‘Marlon Garrett 10:17 Got it. Thanks for letting me know. What to look for - What does Irina need to know? ‘Marlon's summer vacation plans = When will Marlon take a vacation? Inearly July ~ What will Irina e-mail to Marlon? The new vacation request form 140 1 ChaptersMercury Cleaning DATE: 08/20/2017 BILL TO: Company: Locke's Auto Repair Name: Joel Nelson, Manager Address: 330 65" St Tel: 1-885-487-7883 INVOICE ¥:7129498 DESCRIPTION cost ‘Commercial cleaning service 1 $350.00 Window cleaning 1 $120.00 Air duct cleaning 1 $100.00 SUBTOTAL $570.00 "TAXES (5%) $28.50 LATE PAYMENT FEE $50.00 ‘TOTAL DUE $648.50 What to look for ~ How much does Mercury Cleaning charge to clean windows? $120 ~ Where does Joel Nelson work? AtLocke’s Auto Repair = Why does Locke's Auto Repair have to pay an extra $50? Wes ir bil Joa Expressions bl 1 description = fee + Irvolee quantiy + shipping and hanaing + subtotal tax + total Reading Practice | 141 = onuuanttes Bapany 3Mini-Tests A Em and Letters Questions 1 ~ 2 refer to the following letter. & Answer Key p33 Big Crate Shipping 29 Market Street, Box 68, Trenton, NJ 08625-0080 USA Tel: 1-800-845-845 Fax: 221-845-777 Singh Apparels Post Office Box 924, Ludhiana 141003, India Dear Mr. Singh, Sincerely, Gordon Ray International Sales Manager 1, What is the purpose of this letter? (A) To notify Mr. Singh of a future shipment (8) To apologize for a delay in processing (©) Toexplain the extra costs for shipping (0) To remind Mr. Singh to pay his bill 142 1 Chapter’ Please find enclosed an invoice for your order of May 16". We regret the delay in your shipment. Our cargo was held up by customs for much longer than expected, so our international shipments were delayed beyond our control, As such, we have couriered your shipment to you at no extra cost and hope that our delays have not caused you too much inconvenience. As further compensation, we are offering you a 10% discount on your next order of $1,500 or more. Once again, we apologize for the delay and hope to do business with you again in the very near future, What will the company do for Mr. Singh? (A) Ship his cargo internationally (B) Pay for duties at customs (©) Do business with him again (D) Expedite his shipment for free j |Questions 3 ~ 6 refer to the following letter. Dear Mr. Reeves, [1] Thank you for being a Movie Guide print subscriber. [2] As you know, Movie Guide is the nation's number-one source for movie news, reviews, and interviews with your favorite stars, directors, and screenwriters. [3] Fortunately, it’s easy to renew for either the print or the digital e PRINT SUBSCRIPTION ion of our magazine. [4] » In-depth reporting on the movie industry, with exclusive behind-the-scenes interviews * Delivered to your home every month Only $49.99 for twelve monthly issues wermovieguide.com/subscribe. DIGITAL SUBSCRIPTION TO RENEW: Fill out the enclosed form and mail it to us at no cost OR renew online at * Earlier online access to all the same content as in the print edition * Only $49.99 for one-year access + TO SUBSCRIBE: Go to wermovieguide.com/subscribe, In addition, if you renew within 30 days, you will receive twelve issues of our new sister publication, TY Monthly, absolutely free. So don't wait—hurry and renew your subscription today! Sincerely, Catherine Hockey Circulation Director 3. What is the main purpose of this letter? (A) To advertise a new magazine (8) To notify a subscriber of @ past-due bill (© Toannounce the launch of a website (0) To persuade a subscriber to renew 4, What can the recipient of the letter get at no cost? (A) Access to online content (8) Anissue of Movie Guide (©) Home delivery of Movie Guide (0) Ayear’s subscription to another magazine In which of the positions marked (11, (21 [3], and [4] does the following sentence best belong? “Your annual subscription expires in October 2017" “m1 ® i 0 B) om ‘The word renew’ in paragraph 5, line 1, is closet in meaning to (A) react (8) re-register (© renovate (O) regenerate Reading Practice 1 143 a opunusdueyfupeny 9:8Questions 7 ~ 9 refer to the following e-mail. (3 To: MariaBaez@BaezRealty.com FROM: _sales@ParadiseLandscaping.com DATE: May 18, 2017 at 2:13 p.m. SUBJECT: — Re: Request for estimate Dear Ms. Baez, Thank you for your inquiry. We at Paradise Landscaping have been striving for the past ten years to become the most popular commercial landscaping firm in this area. As a family-owned business, we pride ourselves on our personal service and will work tirelessly to ensure that you are satisfied with our work. Below is a preliminary estimate based on the information you provided in your e-mail. Gost per unit ‘Quantity ‘Amount ‘Tree removal $200 3 ‘$600 Landscape design consultation $50 1 $50 Landscape design $7,500 1 $7,500 Sprinkler system, including installation $2,800 1 2,800 TOTAL $4,950 Please note that this estimate does not include the cost of trees, plants, and other materials, which you will choose after your consultation with one of our designers. To schedule your consultation, please call or e-mail us at your earliest convenience. After that, we will be able to provide you with a complete estimate. We look forward to hearing from you. Sincerely, C. Corbett Sales Director, Paradise Landscaping How much does it cost to have one tree 9. What should Maria Baez do after receiving removed? this e-mail? (a) $600 {A) Schedule a consultation with a designer (8) $300 (8) Purchase plants and other materials (© $200 (©) Notify the company when to begin work (0) $50 (0) Send a payment of $4,950 to the company 8. What is probably true about Maria Baez? (A) She hopes to get a job with Paradise Landscaping. (8) She has purchased services from Paradise Landscaping before. (©) She is seeking landscaping services for her business. (0) Sheisa landscape design expert. 144 | chapter amiQuestions 10 ~ 12 refer to the following e-mail. @ ELE E-mail - ——| To: [ Randall Jones, Alpha Stationery Supplies —__ From: __ | Leslie Yamamoto, Corporate Office Manager Re: Looking for new supplier — Dear Mr. Jones, My name is Leslie Yamamoto. As corporate office manager, I am responsible for ordering all the office supplies for our five branch offices as well as the head office. Our contract with our previous office supply company has ended, and as I was unhappy with their service, Iam now looking for a new supplier. The last company had issues with keeping large enough quantities of catalog items in stock. Therefore, Lam looking for a company that has a reliable source of inventory to meet our needs. I would very much like to set up a time for us to meet so that we can discuss details about what your company can and is willing to offer. Please all me at (360) 219-5555 to schedule an ? appointment at your earliest convenience. g 3 ‘Thank you, a Leslie Yamamoto “ Corporate Office Manager 10. What is the purpose of this e-mail? 12. What does Leslie Yamamoto ask Randall (A) To get advice on supplies Jones to do? (8) To complain about poor service (A) Get in touch by phone (©) Toarrange a meeting (B) Describe his company’s inventory, (D) Toask about products (C)_ E-mail a product catalog (0) Send a shipment of office supplies 11, What was the problem with the previous supplier? (A) They were late with most of their shipments. (8) ‘They did not always have enough of some items. (©) They did not fulfil the terms of the contract. (0) They were unwilling to supply Yomamoto's company. Reading Practice | 145Questions 13 - 17 refer to the following e-mails. @ To: Customer Service FROM: Mitchell Smith DATE: February 23 SUBJECT: Order complaint From: Customer Service Date: February 24 Subject: Re: Order complaint Dear Mr. Smith, ‘Thank you for your e-mail. I'm very sorry about the late delivery and for the poor condition of ‘the flowers, Many of our shipments were delayed and damaged this past week due to snowstorms and extreme temperatures. The failure to include the card and chocolates, however, seems to have been simply an oversight. ‘We are happy to refund the full amount, which will be credited to the card you used for payment. This will be done within five business days. We'd also like to offer you a gift coupon in the amount of $25 toward your next order. To redeem the coupon, please enter the code EXPRESSFREE when you make your next purchase on our site. Again, we at Flower Express sincerely apologize. Thank you for your understanding and your continued business. All the best, Jay Tanaka, Customer Service Representative FlowerExpress.com 146 | chapters a To whom it may concern, Two weeks ago, | ordered a “Spring Blooms” bouquet from your website, to be delivered to my wife on her birthday, February 21%. | also ordered a box of chocolates and a card. Not only did the flowers arrive a day late, but they were in terrible condition. Some of the stems were |= broken, and most of the flowers had already started to wilt and turn brown. Furthermore, the chocolates and the card were missing entirely This was very disappointing since | am a longtime customer of yours and have had only good experiences until now. | believe | should get a full refund in the amount of $46.50. I'm attaching my e-mail receipt and a photo of the flowers just after they arrived. Regards, Mitchell Smith 2 ‘To: Mitchell Smith 3. What is the purpose of Mitchell Smith's email (A) To request a replacement for damaged goods (8) To reorder a product that was not delivered (©) Tocomplain about being overcharged (0) To demand a refund for an order Which is true about Mitchell Smith? (A) He did not order a card. (8) He ordered flowers to be delivered. (©) He has no proof that the flowers were damaged. (0) He recently made his first Flower Express order. ‘What reason does Jay Tanaka give for the problem? (A). Severe weather (8) Lack of payment (©) Amistake by Mitchell Smith (0) An unusual number of orders 16. What does Jay Tanaka promise Mitchell Smith? (A) A payment to his credit card account (8) A free card and chocolates (©) A shipment free of charge (0) Acash refund 17. How can Mitchell Smith receive an extra $25? (A) By calling a customer service representative (8) By visiting a Flower Express store (©) By typing a code when ordering online (0) By sending the flowers back Reading Practice | 147 sereoutucy pony L2=e I TRISQuestions 18 ~ 22 refer to the following e-mail and information. @ To: | Jane Adams From: — [ Michael Bryant Rez Spanish classes Date: 08/27 ‘Hi, Jane. Congratulations again on your promotion! As I'm sure you know, your new position will involve traveling to Latin America frequently and working closely with our clients there. I recall your saying that you studied Spanish in college but haven’t used it in a while, It would be a great idea to brush up on your Spanish skills so that you can speak to our clients in their own language. 1'm attaching information about classes at the Foreign Language Institute and strongly recommend that you take one this fall. It looks like there are classes outside of working hours, which would obviously be preferable. And of course, the company will pay the fees. Please let me know when you've registered—I think you have to do it soon. Michael FOREIGN LANGUAGE INSTITUTE: SPANISH CLASSES Conversational Spanish I (Beginner) Spanish for Reading I (Beginner) Section A: Wed, Fri 9:00 ~ 10:00 a.m, Section A: Wed. Fri 9:00 ~ 10:00 a.m, Section B: Tue, Thu. 7:00 ~ 9:00 p.m. Section B: Tue, Thu. 7:00 ~ 9:00 p.m. Conversational Spanish IK (Intermediate) | Spanish for Reading II (Intermediate) Section A: Wed, Fri. 7:00 ~ 9:00 p.m. Section A: Wed, Fri, 9:00 10:00 am. Section 8: Tue, Thu. 9:00 - 10:00 am. Section 8: Tue, Thu, 12:00 - 2:00 p.m. + All classes meet twice a week for three months. + Fee for one-hour classes: $250 + Fee for two-hour classes: $450 + Materials for conversation classes: $115; materials for reading classes: $30 + SPRING TERM: 03/10 - 06/10 (Please register by 03/01.) + FALL TERM: 09/10 ~ 12/10 (Please register by 09/01.) Call or register online at fliedu/spanish 148 | Chapter 318, Which class will Jane most likely take? 21, By what date must Jane Adams register (A) Conversational Spanish J, section B for the class? (6) Conversational Spanish I, section A (A) 03/01 (©) Spanish for Reading |, section A (@) 03/10 (0) Spanish for Reading I, section B © o90 (0) 09/01 19, In the e-mail, the word “recall” in paragraph 1, line 3, is closest in meaning to 22. Which is NOT true about Spanish for (i) suggest Reading Il, section B? (8) contact (A) Its for intermediate students, (withdraw (8) Itisa two-hour class. (D) remember © It requires materials costing $15. (0) Itmeets two days a week. F 20. Who most likely is Michael? t (A) Jane’ college friend iH (B) Janes employee a (C) Jane’ teacher i (D) Jane's boss é i 2 i Reading Practice | 149Questions 23 ~ 27 refer to the following article and e-mai Bike and Auto Family Fest Set to Begin If you're looking for a fun way to spend a weekend afternoon, you might want to check out the third onnual Bike and Auto Family Fest, which opens this Saturday. The non-profit organization Bikes 4 Kids joined with the bike retailer Speed Cycle and several local auto dealers to create the annual event. Bring your whole family to the County Fairgrounds for a fun-filled time. There will be numerous exhibits of cool cars, trucks, and bikes—some of which you can even test-drive. And if you're not into machines, the event includes carnival games, hamburger and hot dog trucks, and concerts by local bands to keep you entertained, The Bike and Auto Family Fest will be held on the next three Saturdays and Sundays from 12:00 p.m. to 6:00 p.m. Tickets are $6 for adults and $3 for kids. Donations are also welcome. Al proceeds will go to charitable programs that provide bicycles, mentoring, and education for children in need. DATES: July 22, 23, 29, 30 and August 5, 6 peeeee TO: Tony Rizzo FROM: Anita Lester RE: Mr. Chapman's visit Dare: July 19 7 a Hi, Tony. | saw the attached article and thought of lan Chapman's upcoming visit. He arrives on the 1* and will have his wife and son with him, right? I know you and he will be busy working on your presentation for the conference during the week, but you said that he'd like to do. something with his family on Saturday before flying out on Sunday. The Bike and Auto Fest seems perfect, so it might be worth mentioning it to him, [ax Anita 150 1 Chapter323. What s the article mainly about? 26. Why is Anita writing the e-mail? (A) A special sale on cars (A) To remind Tony Rizzo about a visitor's (8) Anew children’s charity arrival (©) Alocal festival taking place soon (8) To invite Tony Rizzo to a special event (0) Asuccessful recent charity event {C) Toask permission to attend an event (0) To suggest an activity for a visitor Which is NOT included in the event? (A) Food 27. When will Mr. Chapman most likely attend (8) Live music ‘the event? (©) Autos on display (A) July 23 (0) Bikes for sale (8) July 30 (Q) August 5 (0) August 6 (25. Which is true about the event? (A) It takes place over several weekends. (B) It raises money for the County Fairgrounds. (©) Itdoes not accept donations. (D) It does not charge for admission. osunaiduog bapony 304 Il FEST Reading Practice | 181The Art Shoppe, Europe's biggest and most exciting art supply superstore, is opening a new location in the downtown area. To celebrate this grand opening, all six Art Shoppe stores are having a "Buy ‘One, Get One Half Off” sale from June 5 to June 7. What does this mean for you? It means savings, savings, and more savings! Buy one fantastic oil painting, and receive another one at half price. If you can’t decide between a beautiful landscape painting or a portrait, no need to choose—get them both. We offer landscapes, portraits, still-life, modern, classical, rococo, and cubist paintings in all styles, all sizes, and all shapes. Buy one, get one half off! B Advertisements ‘Answer Key p.33 Questions 1 ~ 2 refer to the following advertisement. Grand Opening The downtown Art Shoppe will offer painting classes for all levels, novice through expert, on Wednesday evenings from 6:00 p.m. to 8:00 p.m. So join us, and find out what everyone is already talking about—The Art Shoppe! Note: Offer does not apply to watercolors 1, What is the purpose of this advertisement? «2, Which is true about the sale? (A) To notify customers of new att classes (A) It lasts for one day. (8) Toannounce a special discount (8) Itoffers 50% off all purchases. {C) To invite people to a new store (© Itincludes discounts on classes. (0) To inform customers of a new service (0) Itexcludes some store items. 152 1 chapter FQuestions 3 - 4 refer to the following advertisement. Book next year’s winter beach vacation early and save up to 40%! Plan your winter escape in advance, and enjoy great savings to top sun-drenched destinations like the Dominican Republic, Jamaica, and mére. We have deals on a full range of hotels to fit all budgets, from shoestring to champagne! Stay at the two-and-a-half-star Grand Bahamas Resort and Spa for as little as $42 per night! Stay at the five-star Punta Cana Beachside Hotel for only $92 per night! We guarantee the lowest prices, and if your vacation package goes down in price before you leave, we will refund you the difference! Not only will you have the best vacation ever, you'll enjoy the knowledge that you are paying the lowest possible price! Flights, hotel fees, taxes, and gratuities are not included. 3. Whatis being advertised? (A). Aresortin the Bahamas {B) Flights to popular destinations (©) Acomplete vacation package (©) Low prices on hotel stays 4, Which is NOT mentioned in the advertisement? (A) The locations of the hotels (8) The cost of airfare (©) Arefund in case of a price change (0) Names of resorts Reading Practice | 153 vomomuinon tuners cee Il TESQuestions 5 ~7 refer to the following advertisement. @B | Administrative Assistant About the Job Are you an administrative assistant who wants to work with a large, reputable company? If so, you won't want to miss out on this outstanding opportunity to work for Snowflake Entertainment! [1] For over thirty years, Snowflake Entertainment has produced innovative and popular computer ‘games. We are consistently ranked among the world's best-selling gaming companies. Responsibilities [2] Responsibilities include answering calls, interviewing customers to document complaints, interacting with game designers and other staff rnembers to ensure smooth operation, and providing additional support as required. [3] Qualifications Candidates should have a minimum of three years’ experience, possess strong organizational and communication skills, be fluent in English, hold a university degree, have excellent customer service skills, and be « multitasker. [4] Please e-mail résumé with cover letter and salary expectation to: Min-Jung Kim, Personnel Director, at Mikim@snowflakeent.com 5. What is suggested about Snowflake 7. Inwhich of the positions marked [1], (21, [31 Entertainment? and [4] does the following sentence best (A) It was founded recently, belong? {@) tis seeking game designers. “A strong knowledge of video games is not (©) Itis expanding to more countries. necessary but isa plus! (0) Itisa leader in its industry. wm ® 2 > oB 6. What does the advertised job involve? Ow (A) Testing computer games (8) Making sales presentations (Q)_ Responding to customer concerns (0) Training new staff members 154 1 ChapterQuestions 8 ~ 10 refer to the following advertisement. &) Allegro: All Your Favorite Music in One Place! Allegro-music.com makes it easy to find the right music at any time and on any device—on your ‘computer, tablet, smart TV, or phone. Our library includes more than 25 million songs and is growing every day. It features the world's best music of every genre, from hip-hop to rock to classical, Browse our selection by artist, song title, album, or genre. Creating a guest account is absolutely free. Just choose an ID and password and begin streaming music immediately. If you upgrade to our premium service for just $8.99 per month (only $4.99 for students!], you can enjoy your music without advertisements. Premium subscribers can download music for’ offline listening—no Internet connection needed. You can also create and share song collections ‘on social media. Not sure if you want to subscribe? We're so sure that you'll love Allegro Premium we're offering a 30-day trial at a cost of only $1. And be sure to recommend Allegro Premium to friends and family. Just have them enter your ID when they register, and for every new subscriber you bring in, you'll get a month of premium service at no cost. For more details, see answers to Frequently Asked Questions at allegro-music.com/FAQ vosuoin Sapony cme fl TIRES 8 What is being advertised? 10. The word “enter” in paragraph 3, line 3, is (A) Anew music news website closest in meaning to (8) Amusic streaming service (A) type (©) Asale on music downloads (8) arrive (0) Amusic store's opening (©) access (0) connect 9. Whats suggested about users with guest accounts? (A) They see ads on the site. {B). They can use the site when offline, (©) They cannot access the whole library. (0) They have to pay more than $8.99 month, reading Protce | 155Questions 11 - 15 refer to the following advertisement and e-mail. @ WANTED; Part-time payroll support worker to fill one-year contract covering for maternity leave. The ideal candidate will be highly detail-oriented, organized, and dependable, and will possess excellent verbal and written communication skills. Job Description As @ payroll support specialist, you will be: + assisting with the processing of biweekly payroll + remitting payroll taxes + calculating overtime, vacation pay, and severance pay + helping fellow employees with payroll questions and concerns + performing other assigned tasks when needed Qualifications Candidates must: + have a high-school diploma + have a minimum of one year's experience in payroll and knowledge of automated payroll systems and software + understand government requirements with regard to remitting payroll taxes + be able to maintain the highest level of confidentiality Kindly e-mail your cover letter, résumé, and at least three references to lindawalters@mightytowers.com. (Subject: Job ID #7244) Or apply online. (oe © x E-mail To: Linda Walters From: | Tina Rodriguez Subject: [Job ID #7244 Dear Ms. Walters, recently saw your ad for the part-time payroll support position on Alljobs.com. Iam writing to formally apply for the position, Tama recent graduate of ACE Community College with a major in accounting. I must acknowledge that I do not have the one year of work experience that you are asking for, but I graduated at the top of my class. I therefore feel that I am ready and able to step into the position. I am willing to work hard and prove that I am capable. Please feel free to call me at your earliest convenience to arrange an interview. Thank you in advance for your kind attention, Sincerely, ‘Tina Rodriguez11. What does the job involve? (A) Receiving taxes from staff (8) Calculating maternity leave (©) Supporting the payroll department (D) Completing grant applications 12. Which is a requirement for the position? (A) Auniversity degree (8) Availability for full-time work (©) Knowledge of government tax rules (D) Completion of company business training 13, Where was the advertisement posted? (A) Ona website (8) In the newspaper (© Onabulletin board (0) Ina trade magazine 14. Which qualification does Ms. Rodriguez 15, mention? (A) Many years of experience (B) Anaccounting degree (© Astrong desire to advance (0) Excellent interview skills In the e-mail, the word “acknowledge” in paragraph 2, line 2, is closest in meaning to (A) discover (6) insist (C) regret (0) admit Reading Practice | 157 vopamiiducy Sopany ved I] TRISQuestions 16 — 20 refer to the following catalog and order form. @ © Eco Uniforms, Inc. Spring Catalog © Eco Uniforms makes attractive, high-quality, and environmentally-friendly uniforms for the © food service industry. ° Chef Coats Item No. 8990 7 ~ $45.00 50% organic cotton, 50% recycled polyester; long sleeves, ten buttons ©. Unisex sizes: 5, M, L, XL Colors: white, navy blue, black ° Chef Pants Item No. 856 ~ $40.00 © 100% organic cotton; right back pocket and key holder Unisex sizes: XS, S, M, L, XL 2 Color: black © Men's and Women's Knit Shirts Item No. 3487. ~ $25.00 6 100% organic cotton; short sleeves, three-button collar Men's sizes: S, M, L, XL © Women's sizes: S, M, L, XL Colors: black, navy blue, red, green, white ° Aprons item No. 430: ven ~ $15.00 © 100% recycled polyester; extra-long ties, three pockets One size fits all © Colors: black, white Date: Apri 1% 208 Order Form Description | Item No. Size Quantity Color Price GheF Coats. 30 b 2 white +0 Krit, Shirts 2487 Meris L \ green $25 Ghef Pants, 8560 Men's XL LZ lace $80 Aprons #01 = 3 black _ $45 SUBTOTAL Subject: Best for older systems? Date: July 25 - - | Hello, ''m looking to install new antivirus software for my small business and would like to take advantage of your sale, There are five computers on my network, two of them laptops without much power. Lately they've been slowing down and crashing frequently. Actually, I'm not sure |= if the problem is malware or if the computers are just getting too old (three to five years), as. well as running out of drive space. My question is: Which version of your software would you recommend? I'd like to get the Super Pro package because of the extra features, but I'm worried it might use up a lot of resources on my fairly old and slow computers. Thank you, ‘Mina Wong Ej 160 | Chapters Sara‘To: Mina Wong From: customerservice@totaldefense.com Subject: Re: Best for older systems? Date: July 25 Hello, Ms. Wong. Unfortunately, | think you're right about the Super Pro package. It’s a very powerful program that does not always function on older and less powerful devices. Luckily, our lowest-cost package is a “light" program that uses very litle of the system resources. I'm sure you'l find it sufficient for your current security needs. (Be sure to order by the end of the monthi) Later, ‘once you've replaced your old PCs, I'd recommend switching to our more powerful Super Pro package. Please let me know if there’s anything else | can help you with Best, Jim Kinney ‘TOTAL DEFENSE Customer Service Representative 21, Which feature is only included in the most expensive software package? {A) An improvement in computer speed (8) Atefund within two months (©) Protection for children (0) Identity theft prevention 22. What is the purpose of Mina Wong's e-mail? (A) Toorder a new computer (8) To request advice on a purchase (© Toask for help fixing her computers (0) To complain about a product 23, When does Jim Kinney recommend that Mina Wong buy the Super Pro software? (A) After testing it (B) After the sale begins {C) After having her PCs fixed (0) After getting new computers = Hist Neil 24, How much will Mina Wong probably spend? (a) $100 @) $70 © $50 (0) $40 In Jim Kinney’s e-mail, the word “sufficient” in paragraph 1, line 4, is closest in meaning to (A) fast (8) correct (©) enough (0) thorough 25. Reading Practice | 161 momen cn EE aOffice Memos and Notices ‘Answer Key p33 Questions 1 - 2 refer to the following memo. & MEMO Hello, everyone. T have recently noticed that there has been an increase in reimbursement claim forms being handed in without receipts. Some of you have been adding notes explaining what you are to be reimbursed for, but unfortunately I cannot accept them, The policy is that if you do not have 2 receipt, you will not be reimbursed for your expense—no exceptions. Thave also noticed that not all the forms are being filled in correctly. Please make sure to fill in your employee number as well as the type of purchase. This will make processing your claim much easier and therefore faster. So please, in the future, keep ahold of your receipts, and fill in the form completely. Eileen Montgomery ‘Accounting Manager 1. What is the purpose of this memo? 2. What should employees do to claim (A) To issue reimbursement forms reimbursements? (B) To give receipts back to employees (A) Keep all receipts if they want reimbursement (C) To remind staff to follow procedures (8) Fill out the top half of the reimbursement (0) To outline a new company policy form (©) Make a copy of their reimbursement forms (0) Process their receipts before handing them in 162 1 ChapterQuestions 3 ~ 4 refer to the following notice. @ - 2 NOTICE TO RESIDENTS OF GRIFFITH APARTMENTS May 18 RE: Fire alarms ‘As longtime residents know, there have been occasional false fire alarms in this building over the past few years. However, the last incident, on May 8, was not a false alarm. ‘There was, in fact, a small fire on the fourth floor. The firefighters who responded expressed concern that so few residents actually left the building in response to the alarm. ‘Therefore, we'd like to remind you that whenever a fire alarm sounds, you MUST immediately vacate the building using the stairs and remain outside until firefighters announce that it is safe to return. Also, if you have a disability and would require assistance getting down the stairs in such an emergency, please let us know by e-mail as soon as possible at admin@griffith.com. We will keep a list of names and unit numbers, and we will provide it to the fire department so that rescue workers know which apartments to check first. Thank you in advance for your cooperation, Management Griffith Apartments 3, What problem is mentioned in the notice? ‘What does the management plan to make a (A) There have been too many false fire list off alarms. (A) People who need help evacuating (8) Tenants did not exit during a fire alarm, (8) Email addresses of residents (©) Some residents were injured in a fire. (©) Emergency phone numbers (0) Firefighters responded too slowly to @ (0) Safe places to go ina fire fire, Reading Practice | 163Questions 5 ~7 refer to the following notice. @ Attention: Public Notice So that we can serve you better, Bay Avenue Metro Station will be closed from June 13 to June 20 for major renovations. New arrival and departure screens, a state-of-the-art communications system, and LED lighting will be installed, among many other improvements. Please be prepared to take alternative means of transportation during that time. There will be a free shuttle bus service from Bay Avenue Station's east entrance to Woodland Station, which will remain operating. Note that due to extra crowding at other stations during the shutdown, as well as heavier-than-usual traffic due to construction on Bay Avenue, commuters should allow for an additional 15-30 minutes to get to their destinations, especially during peak hours. This will be the first in a seties of station shutdowns as the City Transit Authority upgrades the city’s, busiest subway line. We will keep you informed, and we apologize for any inconvenience. City Transit Authority 5. What is the notice mainly about? (A) Delays in train arrivals (8) The progress of ongoing repairs (©) Atemporary station shutdown (0) Construction ofa new train line Which is indicated about the City Transit Authority? A) Itis closing Woodland station next. (8) Itis providing bus service at no cost. (©) Ithas serious passenger safety concerns. (0) Ithas no plans for further upgrades. 164 | Chapter3 7 ‘What are people advised to do? (A) Avoid traveling during peak hours (8) Walk to a station nearby (Q) Park their cars on Bay Avenue (0) Leave extra time for their commutesQuestions 8 ~ 10 refer to the following memo. (3 @ YourHomeDecorator:com x MEMO To: All YourHomeDecorator.com staff From: Hector Contreras, IT Department Head Re: New data center ——————————4 ‘As you may know, because of our company’s rapid growth, we have been building a new data center to host our intranet, databases, and business applications. [1] Today | am pleased to announce that the facility will be up and running this Thursday, November 6. The superior processing power of the new data center will greatly improve the performance, security, and reliability of the website as well as our intranet. [2] However, migrating all of our data to the new equipment will involve briefly taking the entire system offline. [3] The process will begin on Thursday at 3:00 p.m., so employees (other than IT staff) will be free to leave work at that time. We are confident that we can finish the process before 9:00 the following morning so that the workday can proceed as usual. However, we will notify you if that changes. If you have any questions or concerns, please direct them to me at hicontreras@yourhome.com, or call extension 4846. [4] SS ES 8. What is the purpose of the memo? 10. In which of the positions marked [1], [21 [31 (A) Toiinform coworkers about a new data and [4] does the following sentence best center and its effects belong? (8) Tonotify customers of a disruption in "We have already notified our customers service about this disruption” (©) Toinvite coworkers and customers toa wm special event ® Bl (0) Toseek employee input on a data center 0 BI (0) [al 9, What will happen on Thursday, November 6? (A) The company website will become unavailable. (8) The whole staff wil visit the data center. (©) The IT staff will meet with customers. (0) ITemployees will be allowed to leave work early. an Reading Practice | 165Questions 11 ~ 15 refer to the following notice and e-mail. @ oe st NOTICE Attention, all staff members. Sometime between January 10 and 25, there will be a surprise inspection from the government agency that is responsible for worker health and safety. We must be ready at any time for this visit. We ask that all employees make sure to tidy up their stations and to keep their sections of the conveyor belt spotléssly clean. Please also make sure that all clutter is cleared away from around all machinery. If you have any extra parts that you are hoarding, please retum unused and unnecessary parts to the warehouse. Thank you for your cooperation. To: Chris Horton, Production Manager From: Greg Hamilton, Factory Floor Manager Subject: Upcoming inspection and productivity Da January 15 Dear Chris, Please be advised that, due to the upcoming surprise inspection, the floor staff has been spending extra time cleaning. Because more time is being spent on cleanup, productivity has dropped by 5%, and | predict that this will continue until after the inspection, which could still be ten days away. | believe that January production quotas should be lowered in order to maintain the exceptional standard of safety that the staff has achieved so far. Once the inspection is over, we can then return productivity back to the standards we are used to, Regards, Greg Hamilton 166 | chapter 311, What is the notice mainly about? (A) A government meeting (8) A visit by a government official {C) Anew cleaning crew (0) A production manager visit 112. What are workers asked to do? (A) Increase their productivity (8) Help organize the warehouse (CQ) Clean up the airin the factory (0) Keep their work areas clean and neat 113. What is implied about the inspection? (A) tthad not occurred by January 15. (8) Itwas requested by Greg Hamilton. (©) Itwill be rescheduled for later in the year. (0) [twas completed and went badly. 14. What problem is the upcoming event causing? (A)_ Employees are working longer hours. (8) Workers are producing less. (Q) Workstations are becoming messy. (0) Staff members are being injured. 15. What solution is offered? (A) Improving standards of safety (8) Increasing the conveyor belt speed (©) Temporarily reducing quotas (0) Requesting to postpone the inspection Reading Practice | 167 vosunutuny Sipe eee I TRS