RESUME

BEHARA DURGESH RAO

S/o BEHARA.MAHESWARA RAO

. Mobile No: 8309680337

Email ID: Durgeshbehara@gmail.com

Career Objective
rooeerTo
Objective
gain an employment with a company that offers me a consistently positive
atmosphere to learn new technology and implement them for the betterment of the success.

NTRODUCTION
INTRODUCTION
cational Qualifications
Driven by a passion
Educational for continuous learning, I actively pursue opportunities to expand my technical skill set
Qualifications
and stay abreast of emerging technologies and industry trends. I am eager to leverage my expertise and
collaborative
EEducational nature to contribute to the success of the company by delivering unparalleled technical support
Qualifications
experiences and fostering lasting relationships with clients.
dEducational Qualifications
Work EXPERIENCE
ucational Qualificationsducational Qualifications
Client: INDIGO
cational AIRLINES as a Associate Engineer (Technical Support)
Qualifications
Educational Q Educational Qualifications
• Educational
EHandling Tickets
Educational with respective to user, .
Qualifications
Qualifications
• End Point support for Desktop, VDI & Citrix Users through remote.
• EEducational
Configuration
ducational of Static IP and DNS IP • Printer configuration and troubleshooting
Qualifications
Qualifications
• Created user accounts, Passwords, deployed client workstations
•d Educational Qualifications
Windows Updating & Group Policy Updating.
ualifications
• Configuration and troubleshooting of PC & Laptop Think Client
ucational Qualificationsducational Qualifications
• rRemote
Objective
support for other regions through Team Viewer
• Educational
File server mapping and troubleshooting
Q Educational Qualifications
• VPN and outlook Configuration and troubleshooting
•E Software installation
Educational and troubleshooting
Qualifications
• Asset management • Network troubleshooting
• ducational
Creating local and Domain users
Qualifications
• Applying Bit locker to particular drives
• ualifications
Coordinating with vendors for resolving the issues
r Objective
SOFT SKILLS
•cational
PositiveQualifications
and Confident approach
• Ability to adapt to and champion changes
•Educational Qualifications
Quick Learner • Flexible
EEducational Qualifications

dEducational Qualifications
 TECHNICAL SKILLS
cational Qualifications
• Maintenance of ITSM Ticketing Tool
• Basic Resolution of Printers and Networks
Educational
• Active Qualifications
Directory • Incident Management
• DNS, DHCP, Windows server, Operating System, TCP/IP, VPN
EEducational
• Remote DesktopQualifications
Support • Troubleshooting
• End User Support Security: Documentation: End-User Training: Inventory Management: Remote Support:
dEducational Qualifications
Collaboration: Customer Service:
• Software and Hardware Knowledge
ucational Qualificationsducational Qualifications
• Asset Management
Educational Q Educational Qualifications

E Educational Qualifications

ducational Qualifications
JOB RESPONSIBILITES
ualifications
cational Qualifications
Technical
r Objective Troubleshooting:
Educational Qualifications

EEducational
Diagnose and Qualifications
resolve hardware, software, and network issues on end-user desktops and
laptops. ThisQualifications
dEducational includes both hardware and software problems, such as operating system
issues, application errors, and hardware failures. Responding to client request and ask
ucational Qualificationsducational
questions to pinpoint the problem.Qualifications

Educational Q Educational Qualifications

E Educational Qualifications
Hardware Maintenance:
ducational Qualifications
Perform hardware upgrades, replacements, and repairs as needed. This may include
ualifications
installing RAM, hard drives, or other components.
r Objective

Software Installation and Configuration:

Install, configure, and maintain software applications on end-user devices. Ensure that
software is up to date and properly licensed.

Network Support:

Troubleshoot network connectivity issues, configure network settings, and Assist withVPN setup and
troubleshooting.

Security:

Troubleshoot network connectivity issues, configure network settings, and assist with VPN setup and
troubleshooting. I implement and enforce security policies and practices provided by the organization using
appropriate apps and links
Documentation:
Maintain accurate records of all support activities, including issue resolution, hardware and software
inventory, and user documentation. This documentation helps in tracking trends and improving processes.

End-User Training:

Provide training and guidance to end-users on the proper use of hardware and software, as well as best
practices for data security.

Inventory Management:

Maintain an inventory of hardware and software assets, track warranties, and ensure that inventory levels are
adequate for support needs

Remote Support:

Offer remote assistance to end-users through remote desktop tools, Teams chat.

Collaboration:

Collaborate with other IT teams, such as system administrators, network administrators, and security
specialist’s, to resolve complex issues and ensure smooth IT operations.

Customer Service:

Provide excellent customer service by being responsive, empathetic, and initiative taking in addressing end-
user concerns.

Education

I have Completed my graduation From Andhra university 2022

JOB EXPERIENCE

Role:
Experience Desktop Support Engineer / Company: QUESS CORP PVT LTD , BANGLORE
• Assisted in the troubleshooting and maintenance of network systems: Assisted in the troubleshooting
and resolution of 30+ network issues: Contributed to the maintenance of network systems, ensuring
99% uptime

Company: - Quess Corp Pvt Ltd, Banglore

•It Has been 2YEARS since I joined indigo company. My job role here is Associate Engineer
Personal Details
ive

Name : B. DURGESH RAO

Father’s Name : B.MAHESWARA RAO

Mother’s Name : B.USHA

Date of Birth : 01-12-1997

Gender : Male

Marital Status : Unmarried

Nationality : INDIAN

Languages Known : Hindi & Telugu & English

Permanent Address : Plot no2, Tilak Nagar Colony, Near Baba Gudi, Srikakulam
Andhra Pradesh. Pin: 532001.

Declaration:

I hereby declare that all the above statement made in this is true, Complete Correct to
the best of my knowledge and belief.

Date :

Place: (BEHARA.DURGESH RAO)