10

Dear Dad:
On July 15 our chief record clerk, Mr. Mild, retired; and my boss called me into his
office and offered me the job. I was told that I would get a nice raise in salary.
Would you say that a record-keeping job could be a stepping-stone to a higher
position, and do you feel that I ought to accept it? As you know, I trained to be a
secretary; and I am not especially fond of the field of record keeping. Please let
me have your advice.
Your daughter,

11
Dear Fred:
I have been trying to get you on the phone since I came back from Toledo, but I
have not been able to reach you. In Toledo, I heard Mrs. Ellen Fields make two
speeches on hobbies for children that I feel should be printed in our magazines,
Child Care. Mrs. Fields was flattered that I should ask her for speeches. She has
been able to get the original copies for me.
I sincerely hope you will be able to print the first speeches in our magazine.
Sincerely yours,

12
Dear Sir:
We were sorry to learn from your letter that we made an error in shipping your
April 10 order for 100 copies of Mrs. Sweet's "Cooking Is Not Work." The order
was properly marked that the cookbooks should be sent to the Woods School and
the bill mailed to your home address. Apparently, the billing clerk did not see this
note on the order and sent both books and bill to your home address. Let me
assure you that we shall take steps to see that this error does not occur again.
Thank you for your patience with us.
Very truly yours,

13
Dear Bud:
Thank you for the help you gave Mrs. Sweet and me yesterday in planning our
vacation for this
year. We were very glad that we stopped in to see you. My wife and I have finally
made up our minds to take a two-week cruise to the West Indies-the last week in
June and the first week in July. We can hardly wait, as this will be our first vacation
from work in eight years. I shall stop at your office soon to plan the trip fully.
Again, thank you for your help.
Sincerely yours,

14
Dear Doctor White:
Buying tickets for flights on our airlines is always quick and quite simple when you
have our air-travel card. All you need do is phone our office on Broadway and
Baker Street. tell the clerk your needs, and give him your card number. Your tickets
will be sent to you by mail. Hundreds of firms are adopting this quick and easy
process of ticket buying. Take steps to get your air-travel card. Fill in the enclosed
car while it is before you and mail it.
Yours very truly,
15
Mr. Irwin:
While you were on vacation, the auditor visited our offices twice. On his last visit
he said that he needed more detailed data on our credit policies before he would
be able to give us a clean bill of health. I told him that you headed our credit
section and that you were the only man qualified to answer his queries on credit
policies. He will call you in a week or so. When he calls, give him all the detailed
data he asks for.
Jack Dwight

16
Dear Sir:
If you were to ask a businessman what the most valuable asset of his business is, I
think he would say, "A good credit rating." Your fine bill-paying habits have won
you a very favorable credit rating with us, but you are about to lose that favorable
rating-and for only $150, which you have owed us for more than 90 days.
I am sure you realize that if you lose your good credit position your business will
be in great financial trouble. If it is not possible for you to pay the entire $150, at
least tell
us why. Of one thing you may always be sure-you will find us patient and ready to
help.
Sincerely yours.
17
Dear Sir:
Recently we hired two reliable, capable mechanics for our night staff; therefore,
we
can make all types of repairs at all hours of the day. If one of your trucks has
motor trouble in daylight hours, we shall be able to take care of all necessary
repairs at night. In that way your truck will be available again for service the
following day.
May we take care of your repair needs?
Yours very truly,

18
Dear Sir:
The holidays will be filled with happy noise, and joy will reign in many homes. The
reason? The many gifts of toys made by your group of fellow workers. The women
in our office have mentioned the good spirit of your group and the fine choice of
toys you donated. They all join me in saying "thank you".
Sincerely yours,

19
Dear Sir:
For many years I was with the Troy Men's Shop in Detroit, but in July I left to join
the staff of the Royal Men's Clothing Store in Troy. Won't you make it a point to
stop in to see me and let me show you the choice values that we offer to the men
of Troy. I firmly feel that you will be pleased with our many fine styles and with
our low prices.
It is my hope that you will be able to call soon.
Sincerely yours,
20
Dear Sir:
For one minute imagine that you are the credit manager of the Memphis Oil
Corporation. The Baker Men's Shop has owed you $25 for oil for many months.
What would you do? I think you would take all possible measures to collect the
money since that was your job. That is why, as credit manager of our firm, I am
writing you this letter to collect our money.
Do not let this small bill spoil our friendly and profitable business relations.
Sincerely yours,

21
Gentlemen:
Because our business is growing rapidly, we shall need two men to sell our
manufactured goods on the West Coast. This is an important territory, and we are
willing to pay the right men a beginning salary of $7,000 a year.
The chances of promotion to positions of greater importance are bright. If you
know of any men who you believe could handle those jobs, please tell us where
we can reach them or have them call us any weekday morning before noon.
Yours very truly,

22
Mr. Fields:
This morning I received the cover design for your book, "Great Debates in
History", by H. R. Baker. It is a fine piece of work for which the designer, Mr. Hart,
deserves a great deal of credit. I am delighted that you have persuaded Mr. Hart
to join our staff permanently.
A.B. Wayne
23
Gentlemen:
I must take this opportunity to write you about the effectiveness of our
advertising in the Star in helping the sales manager of our company locate capable
office-machinery salesmen.
Early in June our sales manager needed two salesmen to represent us in the
central part of Maine. We placed a small ad in the June 18 Star ad the following
afternoon had six applicants, two of whom we hired immediately.
Hereafter, when we need salesmen quickly, you may be sure that we shall
advertise for them in the Star.
Yours very truly,

24
Mr. House:
As you know, you and a number of other salesmen have sent us complaints from
dealers in connection with our ball-point pens. You will be glad to learn that our
production committee has just concluded a series of conferences with the
manufacturer to see whether we could control the causes of the complains.
We accomplished a great deal; in fact, there is now no doubt in my mind that we
shall have a pen that compares favorably with our competitor's product and that
we can be proud to sell.
A.B. Crowley

25
Dear Sir:
Contrary to any comments you may have heard, the contract for the construction
of the Girl Scout house has not been assigned to any builder. Our building
committee is now considering bids from a number of builders and hopes to
complete its work by the middle of June or the first week in July, at the latest. The
moment the committee has reached a final decision, we will send you an
announcement.
Sincerely yours,

26
Mr. Trent:
I am afraid that I shall not be able to attend the dinner in honor of Mr. Brandon,
who is retiring as president of the National Paper Container Company. I have been
detained in Trenton and cannot leave till I straighten our certain important
matters.
As I cannot attend the dinner, may I suggest that you ask my assistant, Mr. Jones,
to go in my place. I am confident that he will do a good job representing us at the
dinner.
John H. Baker

27
Dear Mr. Gray:
Do you have trouble keeping the rooms in your house warm in the winter
months? If so, you will be glad to know that we have the heater to your
problems-, a Temple Automatic Heating System. A Temple Automatic Heating
System keeps your house warm no matter how cold the weather is on the outside.
If you will mail the enclosed card, which is addressed to me personally, I shall be
glad to make special arrangements to have our salesman call to demonstrate how
easy it is to have freedom from heating worries.
Cordially yours,
28
Dear Mr. Barnes:
It is a pleasure to acknowledge receipt of your two-year renewal to Time
Magazine. We are very happy that you have decided to continue to receive Time
Magazine, and it is our earnest hope that you will find all issues well worth
reading.
Nobody knows what news Time Magazine will carry during the month before us,
but you may be sure that the news will be told as clearly and vividly as we know
how to tell it.
Yours very truly,

29
Mr. Hughes:
I have just looked over the sales record of Mr. E.H. Underwood, who represents us
in the West. I must confess that I am not completely satisfied with the progress he
is making. His lack of success in selling our products is difficult for me to
understand.
I have written Mr. Underwood requesting him to meet me next week in my office,
at which time I shall try to find a satisfactory answer to the problem.
If I should find it necessary to replace Mr. Underwood, can you suggest a
dependable man for his position? A stamped envelope is enclosed for your
answer.
A.R. Shaw

30
Mr. Strong:
You will be happy to know that the invitation to speak at the regular spring
meeting of the National Newspapermen's Association arrived the other day. As
you will see from the attached letter, I have, in addition, been invited to be the
speaker at the banquet. I shall, of course, accept both assignments.
I decided upon "The Obligation of Business to Education" as my subject for the
general meeting. Is there any particular subject that you would like me to take up
in my banquet talk?
A.B. Lord