Mobile Application
Manual
Your Right Choice
Login Steps
• If you don’t have a registered
account on Med Right application,
click on Sign up.
• If you already have an account,
login using the following:
1. Your registered mobile
number.
2. Your password.
Sign Up
Add the requested data to activate Make sure to add the
your account. registered mobile number
Beneficiary workspace
activation
1. Add your card number
2. Year of birth
3. Choose your city
4. Choose an area Make sure to add the
registered phone
contact
1- My Card
• The application shows the details of the membership card.
• Examples: print, expiry date and the benefits
Note: the print
date is activated
with every app use
2- Dependents
You can follow up
with the approvals
of your dependents
through the
application.
3-Searching for
providers
The application
shows the nearby
providers to your
location
4-Advanced search
The application
facilitates searching
for providers by using
filters like (medical
field, specialty, city
and area)
Nearby providers
• Address, phone number and
location are available in each
provider.
5- Beneficiary workspace
Through the application you
can:
1. Request new approvals
2. Track your approval requests
3. Submit reimbursement claims
and track your claims
4. Follow up the chronic
medications
5. Submit tickets to the call
center directly
Approval Request Steps
1. Click on “beneficiary”
2. Click on “request approval”
3. Start choosing claim type
(pharmacy, optical , x-ray..)
4. Choose the area and the
provider
5. Click “next”
6. Add attachments like the
member card and medical
reports, then click “review”
7. Click “submit” to send the
request
8. Click “update” to make any
changes in the request.
The request
Approval Request Tracking status is
shown
Example:
“new” the
request is
not sent yet
1. Click on
“beneficiary”
2. Click on “track
requests”
Claim Request Steps
1. Click on “beneficiary”
2. Choose claims tab
3. Click on “submit new claim”
4. Choose the accident
date(service date)
5. Add the claimed amount (the
cost of the service you had)
6. Add your description then
click “next”
Claim Tracking Steps
1. Click on “beneficiary”
2. Choose claims tab
3. Click on “track claims”
The request status is shown
The payment date
is shown
Medical History and
Chronic Medication
To check your chronic
medications follow those
steps:
1. Click on “beneficiary”
2. Choose “medical history”
tab
3. Click on “chronic
medication”
Medical History and
Chronic Medication
To check your medical file
follow those steps:
1. Click on “beneficiary”
2. Choose “medical history”
tab
3. Click on “medical file”
Ticket Requests Steps:
1. Click on “beneficiary”
2. Open “my tickets” tab
3. Click on “submit new
ticket”
4. Write the request
description
then click send
Tickets Tracking
1. Click on “beneficiary”
2. Open “my tickets” tab
3. Click on “tickets track”
Feel safe,
we’ve got
you
covered.
