LISTENING TEST

In this section, you must demonstrate your ability to understand spoken English. This section is divided
into four parts and will take approximately 45 minutes to complete. Do not mark the answers in your test
book. Use the answer sheet that is provided separately.

PART 1
Directions: For each question, you will listen to four short statements about a picture in your test
book. These statements will not be printed and will only be spoken one time. Select the statement
that best describes what is happening in the picture and mark the corresponding letter (A), (B), (C),
or (D) on the answer sheet.

Sample Answer

The statement that best describes the picture is (B), “The man is sitting at the desk.” So, you
should mark letter (B) on the answer sheet.
1.

2.

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3.

4.
5.

6.

GO ON TO THE NEXT PAGE

 PART 2
Directions: For each question, you will listen to a statement or question followed by three
possible responses spoken in English. They will not be printed and will only be spoken one time.
Select the best response and mark the corresponding letter (A), (B), or (C) on your answer sheet.

7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.

8. Mark your answer on your answer sheet. 21. Mark your answer on your answer sheet.

9. Mark your answer on your answer sheet. 22. Mark your answer on your answer sheet.

10. Mark your answer on your answer sheet. 23. Mark your answer on your answer sheet.

11. Mark your answer on your answer sheet. 24. Mark your answer on your answer sheet.

12. Mark your answer on your answer sheet. 25. Mark your answer on your answer sheet.

13. Mark your answer on your answer sheet. 26. Mark your answer on your answer sheet.

14. Mark your answer on your answer sheet. 27. Mark your answer on your answer sheet.

15. Mark your answer on your answer sheet. 28. Mark your answer on your answer sheet.

16. Mark your answer on your answer sheet. 29. Mark your answer on your answer sheet.

17. Mark your answer on your answer sheet. 30. Mark your answer on your answer sheet.

18. Mark your answer on your answer sheet. 31. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet.

 PART 3
Directions: In this part, you will listen to several conversations between two or more speakers.
These conversations will not be printed and will only be spoken one time. For each conversation,
you will be asked to answer three questions. Select the best response and mark the
corresponding letter (A), (B), (C), or (D) on your answer sheet.

32. What does the company plan to do? 38. Who is the man?
(A) Hold an annual meeting (A) A copy editor
(B) Offer seasonal cards (B) A personal assistant
(C) Expand a department (C) A film director
(D) Promote a clothing collection (D) An organization head

33. What does the man inquire about? 39. Why is the man unavailable?
(A) A garment design (A) He needs to revise an article.
(B) A recruitment process (B) He will chat with benefactors.
(C) The woman’s opinion (C) He has to attend a press conference.
(D) The woman’s schedule (D) He is leaving on a business trip.

34. What will the man probably do next 40. When will the woman most likely contact
Friday? the man?
(A) Present some drafts (A) This afternoon
(B) Select team members (B) This evening
(C) Try on some clothing (C) Tomorrow morning
(D) Print some documents (D) Tomorrow afternoon

35. What will probably take place on Saturday? 41. Where do the speakers most likely work?
(A) A business engagement (A) At a car dealership
(B) A social gathering (B) At a distribution warehouse
(C) A sporting event (C) At an auto mechanic shop
(D) A cooking class (D) At a computer repair business

36. What does the woman mean when she 42. What is the man currently working on?
says, “I have nothing planned”? (A) Diagnosing an issue
(A) She is able to attend an event. (B) Finalizing a sale
(B) She did not expect an invitation. (C) Replacing a vehicle tire
(C) She wants to invite her sister. (D) Coordinating with a supplier
(D) She will check her schedule.
43. What will the woman most likely do later
37. What does the man recommend? today?
(A) Providing a dish (A) Test drive a motorcycle
(B) Contacting some caterers (B) Place an order for parts
(C) Showing up early (C) Print out a purchase invoice
(D) Writing down some directions (D) Clean some machinery

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44. What did the man find? 50. What is the problem?
(A) A leather wallet (A) A contractor has not shown up.
(B) A restaurant menu (B) A request cannot be met.
(C) A piece of jewelry (C) An appliance has been damaged.
(D) Some eyewear (D) A renovation project was canceled.

45. What does the man inquire about? 51. What is mentioned about the E35
(A) When belongings will be reclaimed dishwasher?
(B) Why diners left a café (A) It has to be specially ordered.
(C) Whether an item belongs to the woman (B) It is improperly sized.
(D) What customers asked for (C) It has gotten poor reviews.
(D) It has to be professionally installed.
46. What does the man suggest about the
businessmen? 52. What does the man recommend?
(A) They ate at the establishment earlier in (A) Paying for a service
the day. (B) Getting a product discount
(B) They have already made reservations. (C) Changing a kitchen layout
(C) They provided some contact (D) Considering another item
information.
(D) They requested to be seated at a
specific table. 53. What does the woman inquire about?
(A) The time of a departure
(B) Entertainment options
47. What is the purpose of the call? (C) The reason for a delay
(A) To find out if the man can lead a club (D) Ticket prices
meeting
54. According to the woman, what took place
(B) To determine if the man wants to join a
yesterday?
group
(C) To inquire about the time of a session (A) A musical performance
(D) To provide information about a (B) A popular play
photographer (C) A magic show
(D) A dance recital
48. According to the woman, what costs a fee?
55. What does the man suggest the woman
(A) Using a professional service
do?
(B) Expediting a shipment
(C) Upgrading a lens (A) Arrive early
(D) Joining a club (B) Reserve a seat
(C) Order dinner
49. What did the man recently receive? (D) Purchase tickets
(A) A manual for a digital camera
(B) A schedule of future activities
(C) A registration form for an organization
(D) A piece of photography equipment
56. What are the speakers mainly discussing? Feldman Industries Directory
(A) A residential complex Floor Name Extension
(B) A new roadway
5th Sally Johnson 501
(C) An advertising campaign
5th Bill Cooper 502
(D) A terminal expansion
4th Phil Watson 401
57. Why does the woman say, “Let me see”?
4th Anne Phillips 402
(A) She has noticed a mistake.
(B) She wants to check an article.
62. What are the speakers mainly discussing?
(C) She cannot view a structure.
(D) She is interested in a showing. (A) A client complaint
(B) A business dinner
58. What do the men imply about the (C) An accounting error
construction? (D) An invitation confirmation
(A) It was started two years ago.
63. What was the woman unable to do this
(B) It is taking place in a noisy area.
morning?
(C) It will be funded by the government.
(D) It is not supported by residents. (A) Make a reservation
(B) Contact a customer
(C) Call a restaurant
59. What does the woman ask the man about? (D) Hire an assistant
(A) The number of guests 64. Look at the graphic. Which extension
(B) The catering fees number will the woman call?
(C) The status of a delivery
(A) 501
(D) The schedule of an event
(B) 502
60. According to the man, what will the store (C) 401
do? (D) 402
(A) Provide an ingredient list
(B) Refund a fee
(C) Send some invitations
(D) Expedite the shipping

61. Why are the speakers unable to do the

cooking today?
(A) An event was delayed.
(B) They don’t have supplies.
(C) They need to buy ingredients.
(D) The food will be fresher tomorrow.

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 Room Type Cost Per Night
Total Sales and Expenses
Regular $128 $55,000

Business suite $163 $50,000

$45,000
Executive suite $218 $40,000
$35,000
Penthouse suite $273
$30,000
$25,000
January February March April May June
65. What does the man want the woman to
Sales Expenses
do?
(A) Book a business event at a hotel
(B) Lengthen a stay for a superior 68. What did the man recently do?
(C) Upgrade a currently booked (A) Held a team meeting
accommodation (B) Moved to a new workspace
(D) Rent an extra room for a staff member (C) Reviewed financial data
(D) Submitted his résumé
66. What information does the woman require?
(A) A reservation code 69. What does the man ask the woman to do?
(B) A phone number (A) Create some diagrams
(C) A company address (B) Select an assistant
(D) An arrival date (C) Write a report
(D) Summarize some data
67. Look at the graphic. Where will Ms. Chong
stay on her last night in Singapore? 70. Look at the graphic. When did the man
(A) In regular begin a new job?
(B) In business suite (A) In February
(C) In executive suite (B) In March
(D) In penthouse suite (C) In May
(D) In June
 PART 4
Directions: In this part, you will listen to several short talks by a single speaker. These talks will
not be printed and will only be spoken one time. For each talk, you will be asked to answer three
questions. Select the best response and mark the corresponding letter (A), (B), (C), or (D) on your
answer sheet.

71. What event are the listeners participating in? 77. What did the listener recently do?
(A) A special workshop (A) Agreed to accept a position
(B) A town fundraiser (B) Finalized an important business deal
(C) A department meeting (C) Met with a corporate executive
(D) A facility tour (D) Proposed implementing a system

72. According to the speaker, what did Kyle 78. What is mentioned about Greg Sawyer?
Grant do? (A) He is a new employee.
(A) Organized a celebration (B) He is an inaugural recipient.
(B) Oversaw projects (C) He will be offered a new job.
(C) Created a report (D) He will be taking a business trip.
(D) Interviewed applicants
79. What does the speaker offer to do?
73. What will Kyle Grant do twice per week? (A) Assemble a team of employees
(A) Hand out lecture notes (B) Increase quarterly sales
(B) Help with some repairs (C) Pass on some news
(C) Respond to some questions (D) Provide financial advice
(D) Meet with town officials

80. What is the purpose of the message?

74. What will end tomorrow? (A) To cancel a service
(A) A holiday promotion (B) To promote an offer
(B) A charity event (C) To explain an error
(C) An industry conference (D) To provide a reminder
(D) A temporary closure
81. What will most likely happen on May 12?
75. According to the speaker, what is situated (A) A Web site will be launched.
next to a doorway? (B) A device will be set up.
(A) A stack of baskets (C) A statement will be mailed out.
(B) A product display (D) An account will be suspended.
(C) A booth
82. How can the listener make a change?
(D) A bin
(A) By placing a call
76. According to the speaker, what has Cedar (B) By logging into an account
Market promised to do? (C) By sending an e-mail
(A) Provide free gifts (D) By talking to a colleague
(B) Extend a discount period
(C) Train some volunteers
(D) Hold a grand opening
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83. What is the talk mainly about? 89. Where does the speaker most likely work?
(A) An enrollment period (A) At a sports stadium
(B) A workplace gathering (B) At an architectural company
(C) Retirement party plans (C) At a university
(D) Orientation sessions (D) At a legal firm

84. According to the speaker, what does the 90. Why does the speaker say, “They blew me
company intend to do? away”?
(A) Hold a retirement party (A) She was frustrated.
(B) Relocate a department (B) She lost a competition.
(C) Make policy changes (C) She finished a negotiation.
(D) Hire a financial adviser (D) She was pleasantly surprised.

85. What are listeners asked to do? 91. What will most likely happen next Friday?
(A) Show up on time (A) A legal agreement will be discussed.
(B) Volunteer for an event (B) A remodeled stadium will be opened.
(C) Explain benefits to customers (C) A decision will be announced.
(D) Print out some documents (D) A facility will be inspected.

86. What caused the delay? 92. What does the speaker plan to do?
(A) A lighting problem (A) Transfer funds to an account
(B) A damaged prop (B) Submit an official request
(C) A curtain issue (C) Find a roommate
(D) A performer change (D) Move to another city

87. What is mentioned about Benjamin 93. What does the speaker mean when she
Bentham? says, “I’ll have to see”?
(A) He is signing autographs. (A) She will tour an office complex.
(B) He appeared in a film. (B) She has not made a decision.
(C) He is an award-winning performer. (C) She is awaiting more details.
(D) He wrote a script for a popular play. (D) She is going to ask about a discount.

88. According to the speaker, what can 94. What does the speaker offer to do?
listeners do during the intermission? (A) Go to a property showing
(A) Pick up event programs (B) Look for a temporary renter
(B) Purchase beverages (C) Send information to a realtor
(C) Use the washrooms (D) Sign a new lease
(D) Socialize in the lobby
 Surely Smooth’s New Product List
Product Name Size Gravity
Surely Moist 100ml No Limits Tour Europe
Surely Sheer 80ml Experience the greatest rock music on Earth
Surely Awakened 50ml
Concert location Event date
Surely Nourished 110ml
London May 17
Madrid May 20
95. Where most likely are the listeners?
Paris May 24
(A) At a cosmetics store
Berlin May 27
(B) At a training session
Zurich May 28
(C) At a trade fair
(D) At a testing lab

96. What does the speaker say about the 98. Who is Bobby Jones?
moisturizer? (A) A band manager
(A) It is available for purchase online. (B) A musician
(B) It must be stored in a cool place. (C) A radio show host
(C) It is exported to various countries. (D) A spokesperson
(D) It brings results within seconds.
99. Look at the graphic. What event date has
97. Look at the graphic. Which product will be been called off?
distributed to the listeners? (A) May 17
(A) Surely Moist (B) May 20
(B) Surely Sheer (C) May 27
(C) Surely Awakened (D) May 28
(D) Surely Nourished
100. What can some people do on the Web
site?
(A) Download a tour schedule
(B) Stream a live performance
(C) View some group rates
(D) Get a complete refund
 READING TEST
In this section, you must demonstrate your ability to read and comprehend English. You will be given a
variety of texts and asked to answer questions about these texts. This section is divided into three parts
and will take 75 minutes to complete.
Do not mark the answers in your test book. Use the answer sheet that is separately provided.

PART 5
Directions: In each question, you will be asked to review a statement that is missing a word or phrase.
Four answer choices will be provided for each statement. Select the best answer and mark the
corresponding letter (A), (B), (C), or (D) on the answer sheet.

101. Ever since his promotion, Mr. Rogers has 105. Having employees evaluate ------- helps
had ------- free time as he has been managers determine which staff members
adapting to his new responsibilities. understand their own strengths and
(A) none weaknesses at work.
(B) few (A) their
(C) neither (B) theirs
(D) little (C) them
(D) themselves
102. Mr. Park wants advertisers to purchase
banners on his popular food blog 106. According to the hotel cleaning staff,
SoDelish, ------- placing various ads for guests have a tendency to leave their
them would earn him income. mobile phones and other ------- when
(A) although checking out.
(B) while (A) belong
(C) or (B) belongs
(D) as (C) belonging
(D) belongings
103. Artist Emily Baker was ------- to find a
receptive audience when she exhibited her 107. Instructions for trade show exhibitors state
latest work at Morel Gallery last week. that companies with booth reservations
(A) appointed may set up their ------- a day in advance.
(B) pleased (A) displayed
(C) elected (B) displays
(D) allowed (C) displaying
(D) to display
104. The interior decorator had some convincing
to do before Ms. Fields agreed that his new 108. Jennro Inc. has released an innovative
------- was more suitable for her living room. Sureshot 456D camera that is a much -------
(A) layout version to use than earlier models.
(B) itinerary (A) simple
(C) reason (B) simplest
(D) opinion (C) simplicity
(D) simpler
109. ------- stock runs out during the sale, a 114. Documentary filmmaker Ryan Potter,
customer will be issued a rain check for ------- the Beauplace Historical Society, will
the item that has sold out. produce and direct a series about the
(A) Except that town’s origins.
(B) In exchange for (A) on the occasion of
(C) In the event that (B) in collaboration with
(D) By means of (C) by process of
(D) on the part of
110. ------- damaged during shipping, the item
was rejected by the customer and had to 115. ------- with professional lifeguards,
be returned to the manufacturer. Grantonville Public Pool can respond to
(A) Appear any emergency quickly and competently.
(B) Appearance (A) Equipping
(C) Apparent (B) Equipment
(D) Apparently (C) Equipped
(D) Equips
111. Ka Cosmetics prides itself on its
environmentally friendly manufacturing 116. Although only three winners will be
-------, never testing any of its products on selected, all of the ------- in the speech
animals. competition will be given free T-shirts.
(A) to practice (A) submissions
(B) practices (B) contestants
(C) practical (C) subordinates
(D) practiced (D) auditions

112. Ms. Owens finally brought her laptop to a 117. The increased reliability of the subway
technician as it had been buzzing ------- for system, which reopened to the public
a few days. recently, will impact ------- every commuter
(A) eventually who uses it.
(B) continuously (A) any
(C) specifically (B) many
(D) unanimously (C) almost
(D) always
113. Thanks to Komtex Company’s skillful
mechanics, ------- any factory machine 118. Economic circumstances often force many
problem remains unresolved for more than household heads to accept overseas jobs
a couple of days. ------- for financial reasons.
(A) quite (A) well
(B) nearly (B) least
(C) rather (C) hardly
(D) scarcely (D) purely

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119. The high-end watchmaker Geré has initiated 125. GBC Locomotives has concluded that
legal proceedings against Rightwear.com, a ------- the construction of the new railway,
retailer marketing inexpensive timepieces investors’ commitment should be finalized.
that ------- Geré’s trademarked style. (A) apart from
(A) mentioned (B) except for
(B) instructed (C) instead of
(C) duplicated (D) prior to
(D) released
126. Presenters at the Oakland Trade
120. The nation’s commercial growth falls ------- Convention were reminded that detailed
an acceptable range despite the ------- of the schedule would enable the
challenges the economy faces. program to end on time.
(A) within (A) plan
(B) against (B) planning
(C) before (C) planner
(D) through (D) planned

121. To increase cost efficiency, Auto Repair 127. A summary of the presentations will be
Garage plans ------- its two customer given at the end of the day, and shortly
service centers in Turner County. -------, dinner will be served.
(A) consolidates (A) later
(B) consolidated (B) thereafter
(C) consolidation (C) anyhow
(D) to consolidate (D) still

122. To increase rice output in agricultural 128. Free parking in the small lot facing the
areas, the local government ------- Hanson Shopping Plaza ------- only for
additional funds for the acquisition of those who have a special parking sticker.
farming tools and equipment. (A) will permit
(A) anticipated (B) permitting
(B) allocated (C) is permitted
(C) contained (D) permits
(D) surpassed
129. Although the government has released
123. When selling a home or other property, real new banknotes with added security
estate agents utilize a number of strategies features, coins that have been in ------- for
------- stimulate the interest of potential buyers. decades will remain in use.
(A) what (A) information
(B) whichever (B) circulation
(C) that (C) development
(D) whose (D) conservation

124. Confirmation of the delivery must be ------- 130. The marketing team needed fresh ideas for
by the courier, so someone must sign for an advertising campaign, but ------- came to
the package upon its arrival. mind during their planning session.
(A) obtains (A) no
(B) obtainer (B) none
(C) obtained (C) not
(D) obtaining (D) neither
 PART 6
Directions: In this part, you will be asked to read four English texts. Each text is missing a word,
phrase, or sentence. Select the answer choice that correctly completes the text and mark the
corresponding letter (A), (B), (C), or (D) on the answer sheet.

Questions 131-134 refer to the following article.

Motley County – The Motley Mountain Family Ski Resort will open for the season this

Saturday, January 7, one of the latest openings in the resort’s 53-year history. When asked to

comment, proprietor Fritz Feldstein said he had been forced to push the date back twice

------- the weather.

131.

“It was unseasonably warm this December, so we had to ------- the snow that actually fell.
132.
Luckily, we’ve got some of the best artificial snow-making machines to do that.”

Feldstein went on to say that he regrets that everyone had to miss out on weeks of fun on the

slopes. -------, he has made sure that the resort’s schedule for the rest of the winter is lined up
133.
with a variety of exciting events and offers. “That should make up for it,” Feldstein said. The

schedule will soon be available at www.motleyresort.com. -------. Details on room rates and
134.
other charges are also available online.

131. (A) since 134. (A) It is unfortunate that these setbacks

(B) due to have occurred.
(C) despite (B) Activities were changed because of
(D) so that unavoidable circumstances.
(C) The response from participants has
132. (A) scrape been overwhelmingly positive.
(B) discard (D) The calendar will be finalized by the
(C) supplement end of the week.
(D) research

133. (A) Additionally

(B) Accordingly
(C) In this case
(D) For instance

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Questions 135-138 refer to the following article.

After a three-hour meeting on Wednesday night, the Elmtown Planning Committee postponed

making a decision about whether to go forward with the construction of a condominium on

Tanner Street. Hundreds of people from the community have ------- their protest against the
135.
project. -------.
136.

Residents are concerned that the 100-unit building would not only cause traffic and parking

issues but also be ------- with the other homes in the area. “Pretty much everyone around here
137.
lives in single-family homes,” said local parent Rebecca Fisher.

------- the lead project developer, Richard Bateman of Bateman Construction, failed to
138.
comment on this point, he did promise to include up to 100 parking spaces on the property

should the plan be approved.

“Bateman Construction has built over 200 buildings in this state. We’ve faced this kind of

resistance many times. But in the end, neighbors always end up loving how our condos

change the local landscape,” Mr. Bateman said.

135. (A) interrupted 137. (A) inconsistent

(B) canceled (B) associated
(C) continued (C) disappointed
(D) regretted (D) included

136. (A) The market for luxury condos is 138. (A) According to
expanding faster than expected. (B) While
(B) Even officials visited the committee to (C) As if
submit their résumés. (D) In case
(C) The committee will go over the proposal
again and make a decision by next
Friday.
(D) The residents have agreed to a
negotiation with Bateman Construction.
Questions 139-142 refer to the following letter.

North South Voyages

145 Rue de Fleurs, Montreal, QC H1A 3K3

Dear North South Voyages,

I am interested in organizing a similar excursion for my class on June 17. However, I would

prefer the trip to be ------- a bit because I’d like to have my class stay overnight.
139.

Please provide an ------- price estimate for a group consisting of 24 students, three parent
140.
supervisors, and myself. In other words, in addition to the total for the charter bus and the

tour, please factor in what you expect food and accommodations to cost. -------, considering
141.
this is a rather large group and that I am a repeat customer, I would appreciate a discount.

Finally, would it be acceptable to leave at 6:00 a.m. or earlier? -------. It’s important that we get
142.
there on time since we have a full day planned.

Thank you for your consideration, and I am looking forward to hearing from you.

Sincerely,

Linda Anderson

139. (A) extensive 142. (A) I want to avoid getting stuck in traffic.
(B) extended (B) I would appreciate having the special
(C) extension group tour.
(D) extending (C) I prefer having a lot of space on the
bus.
140. (A) annual (D) I need a confirmation of the cost
(B) altered estimate.
(C) inclusive
(D) identical

141. (A) Thus

(B) Moreover
(C) Alternatively
(D) Likewise

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Questions 143-146 refer to the following memo.

To: All HR associates

From: Sara Oliver, HR director
Subject: Conference
Date: November 2

Dear staff,

This is to inform you that we will all be given the opportunity to attend an HR conference on

January 6 in order to keep our knowledge current. It is not mandatory, but I would advise

going as I think a change of pace will be a good thing. Some of us seem to be stuck in a rut,

and a little time away from the usual routine will hopefully prove -------.
143.

Please tell me by Friday, November 5 if you wish to attend. The conference organizers need

to get an idea of how many people are planning to come. -------. They told me that it will likely
144.
be held at Fennelwood Grand Hotel, ------- it was two years ago, if at least 500 people
145.
register. If not, I guess a smaller venue will be selected.

The program of presenters and workshops is supposed to be released on the morning of

November 20. I will provide you with copies then. -------, if you have any questions about
146.
other aspects of the conference, please ask your immediate supervisor.

143. (A) surprising 145. (A) before

(B) convincing (B) so that
(C) refreshing (C) until
(D) flattering (D) like

144. (A) We didn’t expect so many to sign up 146. (A) Meanwhile

for the conference. (B) Likewise
(B) This will help them select an (C) Nevertheless
appropriate venue. (D) Therefore
(C) More advertising is needed if we want
a larger number to attend.
(D) It’s difficult to make plans as there isn’t
much time left.
 PART 7
Directions: In this part, you will be asked to read several texts, such as advertisements, articles, instant
messages, or examples of business correspondence. Each text is followed by several questions. Select
the best answer and mark the corresponding letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following invitation.

The Singapore Department of Arts and Culture

cordially invites you to
the grand opening of the

Ruby Isle Performance Center

July 23, 7:30 p.m.
729 Raffles Avenue, Singapore

The inauguration of the state-of-the-art facility will

include a performance by the Singapore Island
Symphony Orchestra along with solos by violinist Gong
Li Chou and operatic tenor Sharif Ahmad. A reception
will be held after the performances. Cocktails and
appetizers will be served.
This invitation is valid for two guests. The event is
black-tie, and formal clothing is kindly requested.
Confirmation of attendance is required by calling
555-0440.

147. What is the invitation mainly about? 148. What are attendees asked to do?
(A) The release of a classical music album (A) Call a number to purchase tickets
(B) The premiere of an opera (B) Wear appropriate attire
(C) The launching ceremony of a concert (C) Present invitations at a reception
hall (D) Bring two guests with them
(D) The opening of an art education center

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Questions 149-150 refer to the following notice.

Wakefield Parks and Recreation Department

NOTICE: Visitors to Blakely Park

Please note that starting on May 4, the children’s

playground will be closed to the public. The
department will be reconstructing the area to include
new equipment. Seating, restrooms, and the snack
bar will also be repaired. Work is expected to last
until the end of June. All other facilities in the park
will remain open during this period.
We apologize for any inconvenience this may cause,
but we are certain the improvements will be much
appreciated by all visitors. The concept design for the
playground can be viewed at www.wprd.gov/blakely.

149. What is the notice mainly about? 150. What is indicated about the Wakefield
(A) The renovation of an art display facility Parks and Recreation Department?
(B) The construction of a new children’s (A) It is planning to operate a visitors’
playground center.
(C) The temporary inaccessibility of a (B) It will open some provisional seating
public area areas.
(D) The opening of a food service facility in (C) It consented to improvements to a
a park gallery.
(D) It posted an image of a planned project
online.
Questions 151-152 refer to the following e-mail.

To Igor Pushkin <igpush@flatmail.com>

From Melanie Hayes <hayes@optimaclientserve.com>
Subject Fidelity Optima Card
Date September 24

Dear Mr. Pushkin,

Thank you for signing up for a Fidelity Optima credit card! Your card will arrive in the mail
within five business days. Upon receipt, activate your card by calling 1-800-555-3311. You’ll
also need to set up a pin code with one of our representatives so that you may use the card to
conduct transactions at retail outlets and cash machines.
As a cardholder, you have been automatically enrolled in the Fidelity Optima benefits program.
By using the card, you accumulate mileage points with the Galaxy Alliance airline group. You
can also earn free flights and hotel accommodations.
Not only that, but you can get discounts of up to 15 percent by using your Fidelity Optima card
with one of our partner businesses! Get 10 percent off any purchase at Cali-Coffee House, and
save 15 percent at all Natural Blends cosmetics shops! For a full listing of participating
businesses, check out www.fidelityoptima.com/benefitsprogram.
We truly appreciate our customers and hope you will enjoy all the perks that come with being a
Fidelity Optima card carrier!
Best regards,
Melanie Haynes
Client Services
Fidelity Optima Credit Cards Incorporated

151. Why was the e-mail written? 152. What is Mr. Pushkin eligible to receive?
(A) To promote a credit card to a potential (A) Discounted airfares
customer (B) Price reductions
(B) To inform a cardholder about a new (C) A lower interest rate
loan program (D) Complimentary meals
(C) To process a credit card transaction
(D) To provide details of a financial service

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Questions 153-155 refer to the following text message chain.

Allan Franklin 3:47 p.m.

Anything new to report about our bid on the EDM Tower
project?
Cheryl Stone 3:48 p.m.
The office refurbishment? I followed up on it an hour
ago, but no decision has been made yet.
Allan Franklin 3:50 p.m.
Really? It’s been three weeks since we submitted our
proposal.
Cheryl Stone 3:51 p.m.
My contact at Halliwell Partners said the managers are
still deliberating over prices.
Allan Franklin 3:51 p.m.
They really shouldn’t be taking this long since we’re
scheduled to start work on two other office spaces
early next month.
Cheryl Stone 3:52 p.m.
I know. Should we back out?
Allan Franklin 3:54 p.m.
Let’s give them a couple more days.
Cheryl Stone 3:55 p.m.
I got it. I’ll keep you posted.

153. What is suggested about the management 155. At 3:55 p.m., what does Ms. Stone mean
at Halliwell Partners? when she writes, “I got it”?
(A) They are disappointed with the quality (A) She will give instructions to
of a past job. Mr. Franklin.
(B) They have not been given a (B) She will cancel the bid in a few days.
construction permit. (C) She will wait to hear from Halliwell
(C) They cannot locate a suitable supplier Partners.
of materials. (D) She will start the work immediately.
(D) They have not reached a conclusion
on the cost of a project yet.

154. What can be inferred about the project at

EDM Tower?
(A) It is in the stage of proposal evaluation.
(B) It should have been completed earlier.
(C) It will be approved in the coming days.
(D) It will take longer than expected to
finish.
Questions 156-157 refer to the following notice.

NOTICE: All faculty and staff, Ridge River University

June 8

The accounting department would like to inform all staff and faculty that, starting next
month, pay checks will be deposited into your bank accounts on the fifth of each month
rather than the tenth. A new payment system with Doyle Prudential Bank will allow us
to pay you five days earlier. As per usual, should the fifth fall on a weekend or national
holiday, salaries will be deposited on the first business day afterward. This also applies
to retirement contributions. This change applies to both full and part-time staff
members.
Please note that earnings from overtime work, bonuses, or any other monetary
incentives will continue to be paid on the tenth of the month. If any travel expenses
have been claimed, these will also continue to be reimbursed on the tenth.
Please check on July 5 after 4 p.m. to confirm that your pay has been deposited. If the
funds have not yet arrived, notify the accounting department at extension #1029.
We do hope this transition will go smoothly and that all our staff will appreciate
receiving salaries earlier than usual.

156. What is indicated about Ridge River 157. What should employees do if payment has
University? not been received by July 5?
(A) It increased holiday pay for its staff. (A) Contact Doyle Prudential Bank
(B) It altered policies for part-time workers. (B) Wait until July 10
(C) It will introduce a new system. (C) Dial a provided number
(D) It changed the conditions for receiving (D) Notify the administrative department
bonuses.

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Questions 158-160 refer to the following survey form.

West-Sail Shoppers! We value your opinions.

Get discount on your next purchase by taking a few minutes to fill out this feedback form regarding your
shopping experience with West-Sail! Answer a few simple questions and hand this form to front desk
staff to receive your coupon for 25 percent off!*
NAME Michelle Griggs
DATE April 28
BRANCH Gainsborough

Mark your answer with an “X.” YES NO

Did you receive any special assistance from our staff today? X
Were you satisfied with the level of service you received? X
Did our staff treat you in a courteous and pleasant manner? X
Will you recommend our store to friends and family? X
Were you able to find all the items you were looking for? X

ADDITIONAL COMMENTS:
Unfortunately, a pair of boat shoes I wanted to purchase today was unavailable. However, your friendly sales clerk
Matthew Laird placed an order for me. He was very kind to help me select some other items from your clothing department
as well. I will definitely visit this store again.

Would you like to receive weekly e-mails on special sales and promotions at West-Sail stores? (Mark
with an “X”.)
YES NO
X
E-mail address: mgriggs@localmail.com
All information gathered by West-Sail stores will be kept confidential and none of the information will be
shared with any third parties. Details will be used to help improve service and product offerings for our
customers only.
*Offer applicable until May 16

158. What is NOT true about Ms. Griggs? 160. What is mentioned about the data
(A) She visited West-Sail’s Gainsborough collected from the survey?
branch on April 28. (A) It will be used to develop advertising
(B) She provided some personal materials.
information to a retailer. (B) It will be protected from exposure to
(C) She found the service at the store to other entities.
be acceptable. (C) It may be shared with other branch
(D) She refused to receive electronically managers.
transmitted information. (D) It will help management design sales
promotions.
159. What did Matthew Laird do for Ms. Griggs?
(A) Assisted her with a gift return
(B) Found her a replacement product
(C) Provided information about an ongoing
sale
(D) Requested an out-of-stock item
Questions 161-164 refer to the following online chat discussion.

Mitchell Busey [1:18 p.m.] What’s going on with the new Channel 4 studio? Has anyone heard
anything?
Devon Morales [1:19 p.m.] I was wondering the same thing myself. Is it done yet?
Alfred Kawahara [1:20 p.m.] I think they’re in the finishing stages. At least they were when I
was last there.
Linda Rudge [1:20 p.m.] Hi, everyone. Yes, Alfred. Construction’s done. The crew will be
adding the finishing touches and setting up the equipment and
décor starting tomorrow morning.
Ted Stevens [1:21 p.m.] Great news! Can’t wait to see the new setup.
Mitchell Busey [1:21 p.m.] Me too. Will I be filmed there on Sunday, Linda?
Linda Rudge [1:22 p.m.] No, you’ll be in the old studio along with New Haven Highlights
until Sunday. Then, you will be moving to the new set for Monday
morning news, broadcasting at 7.
Mitchell Busey [1:24 p.m.] I see. Is New Haven Highlights moving over to the new studio, too?
Alfred Kawahara [1:25 p.m.] I don’t think so. Mr. Ricketts never mentioned we would.
Mitchell Busey [1:26 p.m.] OK. Anything else I should know at this time?
Linda Rudge [1:26 p.m.] Now that you mention it, I’d like you to come to the new studio
before we air on Monday so you can get used to the layout.
Mitchell Busey [1:27 p.m.] Just say the word. You know where to find me.

161. What did Channel 4 do recently? 164. At 1:27 p.m., what does Mr. Busey most
(A) Modified broadcast times likely mean when he writes, “Just say the
(B) Conducted an equipment inspection word”?
(C) Finished building a new facility (A) He is willing to provide more
(D) Replaced a talk show information to Ms. Rudge.
(B) He would like to make some comments
162. Who most likely is Mr. Busey? about a program.
(A) A member of a film crew (C) He is prepared to follow Ms. Rudge’s
(B) A news presenter instructions.
(C) A construction foreman (D) He will bring the layout of a new studio
(D) A network executive when asked.

163. What is suggested about Mr. Kawahara?

(A) He is responsible for a renovation
project.
(B) He is moving to a new office.
(C) He works on New Haven Highlights.
(D) He designed the layout of a set.

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Questions 165-168 refer to the following article.

Miss Queenie’s, Latest Fast-Food Franchise to Eliminate Trans Fats

By Evelyn Range, staff reporter New Sun Times

On Monday, Miss Queenie’s, a multinational restaurant chain, announced plans to completely

eliminate trans fats from all items on its menu. The news is welcomed by consumer groups who
have been pushing fast-food franchises to stop cooking with ingredients that contain harmful
trans-fatty acids. Miss Queenie’s is now the fifth franchise in the country to make this move. It
follows in the footsteps of other popular national fast-food companies, including Hoagie Town and
Pizza Palace, who reported slight increases in sales after making the switch.
The public relations director for Miss Queenie’s, William Bueller, said at a press conference, “Our
chain of restaurants will completely eliminate trans fats from the food it serves by the end of May.”
He also went on to state that the usage of refined sugar in menu items had been reduced by 12
percent.
Industry experts see the trend as a continuing one, as consumer pressure forces the food service
sector to offer healthier options. Fiona Llindt, director of the consumer advocacy group Consu-Data,
said in a telephone interview that she expects other restaurant chains to follow the precedent that
has been established. “I don’t think it will be long until we also see the top three fast-food
franchises in the country do the same. It’s becoming a matter of economics to them. If they don’t
provide people with healthier options, then their customers will go elsewhere.”

165. According to Ms. Range, what can be 167. The word “precedent” in paragraph 3, line
inferred about Hoagie Town? 3, is closest in meaning to
(A) It will decrease the amount of (A) decision
processed sugar it uses. (B) practice
(B) It is a subsidiary company of Miss (C) investigation
Queenie’s. (D) regulation
(C) It was once one of the top three
fast-food franchises nationwide. 168. Who is Fiona Llindt?
(D) It took the initiative to make its food (A) The author of a previous article
healthier. (B) The spokesperson for a restaurant
franchise
166. What is NOT indicated in the article? (C) The organizer of a press conference
(A) Customers have reported adverse (D) The head of a consumer organization
reactions to fast food.
(B) William Bueller made an announcement
at a press conference.
(C) Pizza Palace’s sales have gone up
slightly.
(D) Miss Queenie’s has locations in
several countries.
Questions 169-171 refer to the following e-mail.

To: Carson Taylor <ctay@beemail.com>

From: Edward Ling <eling@lingspencerlaw.com>
Subject: Re: Legal aide position
Date: September 22

Dear Ms. Taylor,

Thank you for replying to our job posting for a legal aide published in the Hudson River Times. There has
been a lot of interest in the position, but I have come up with a short list of candidates I would like to
interview. I am pleased to inform you that your name was among those selected. — [1] —. I was very
impressed with your references, particularly the one from attorney Helen Dawes. She explained that you
were her legal aide for five years, and that although the small size of her firm required you to have many
different responsibilities, you excelled in them. — [2] —.
My firm is also modest in size with two attorneys. In addition, we also have two legal aides and a
receptionist on staff. — [3] —. However, we have found that the caseloads my colleague Arnold Spencer
and I have taken on are creating more work than our current staff can deal with. — [4] —.
Mr. Spencer and I will be conducting interviews on September 26 and would like to meet with you at
10:30 a.m. at our office on 4464 Trevor Avenue. If that time doesn’t work for you, please let me know
when is best to meet and I will try to accommodate you.
I hope to hear from you soon.
Sincerely,
Edward Ling
Attorney, Ling & Spencer Law Firm

169. What does Mr. Ling want Ms. Taylor to do? 171. In which of the positions marked [1], [2],
(A) Send some reference letters from [3], and [4] does the following sentence
previous employers best belong?
(B) Arrive at his place of work with her “Therefore, the selected candidate would
colleague work part of the time for Mr. Spencer’s
(C) Conduct interviews with applicants for cases and the rest of the time on mine.”
a legal aide position
(A) [1]
(D) Contact him if it is necessary to
(B) [2]
change an appointment time
(C) [3]
170. What is NOT mentioned about Ling & (D) [4]
Spencer Law Firm?
(A) It includes a couple of lawyers.
(B) It is planning to hire another attorney.
(C) It has more work than it can handle.
(D) It employs legal assistants.
GO ON TO THE NEXT PAGE
Questions 172-175 refer to the following report.

SUMMARY REPORT: Consumer Testing of Dura-bag Briefcase Line

A team from the marketing department, led by Brian An, conducted consumer research on
Dura-bag’s new line of women’s briefcases. Available in gray, black, and brown, the bags
have been updated to carry everything the modern businesswoman needs. — [1] —.
Feedback on the products was gathered through two methods, as explained below:
FOCUS GROUPS: The marketing team surveyed six focus groups, each containing 12
participants. All participants were female businesspeople between 30 and 50 years of age,
the target market for this particular line. Groups were led through a variety of activities and
asked a number of questions. — [2] —. Although the majority (88 percent) were impressed
with the products’ contemporary designs, many (56 percent) criticized the size of the
briefcases, saying they were too bulky. Several participants voiced concerns that airlines
would consider them to be “carry-on luggage” rather than a personal item. Some also
suggested that a wider selection of colors might be a good idea. — [3] —.
PRODUCT TESTERS: The team also asked 24 focus-group participants to use the
briefcases for a period of two weeks and report back their findings. All participants said
they were very pleased with the functionality of the products and that they were easy to
open and close. In addition, 80 percent of them said they will continue using the
briefcases. — [4] —. However, 8 of the participants indicated that some airlines have
verified that the cases are too large to be considered personal items.
Based on the findings, the team recommends that the size of the bags be reduced. We
estimate that the reduction would only need to be by 10 percent, so the modifications
shouldn’t significantly impact production. Also, we had previously discussed manufacturing
a larger selection of colors. We may wish to revisit this idea as it appears more variety
might be in demand with our target consumer group.
Complete and comprehensive details and findings from the product tests will be e-mailed
to those requiring them. Simply e-mail a request to Mr. An’s assistant, Deanna Hartford at
dhart@durabag.com, and she can forward you the full report.
Questions 176-180 refer to the following notice and e-mail.

NOTICE TO OUR CUSTOMERS

Brenda Department Store would like to announce an issue that has arisen with regard to our
Luxom hand lotion product (item number 274AR). Several units of Luxom hand lotion that
were sold between the dates of May 2 and May 30 contained an active ingredient that may
cause skin irritation to users of the product. If you purchased the hand lotion within these
dates and can provide valid proof of purchase exhibiting so, you are eligible for a 100 percent
refund as well as a complimentary replacement tube of the lotion without the irritating
agent.
Customers who may have experienced significant side effects, including swelling or excessive
itchiness, may direct any claims they might have to our service desk on the fourth floor of our
main branch on 50 Clover Street. Such customers will not need to provide a receipt but may
be required to sign a legal agreement indicating their acknowledgment of acquisition of the
Luxom hand lotion product during the specified sales period above.
Any questions pertaining to this issue may be directed to our customer service department at
555-9394 or its head of staff, Gregory Owens, at g.owens@brendadept.com.

To: Gregory Owens <g.owens@brendadept.com>

From: Danielle Peng <dannypeng465@itsmymail.net>
Subject: Yesterday’s visit
Date: June 16
Attachment: sale.file

Dear Mr. Owens,

Thank you very much for speaking with me yesterday. I’ve attached a scan of my
receipt, as you instructed. My apologies for not having it on me the other day.

Although I did purchase product 274AR on May 10, I did not experience any
significant skin ailments. Thank you for providing me with the legal form to file a
claim anyway, but I don’t think that will be necessary. Please just send along what
was promised in the notice I received last month. The address that it can be sent to
is: 68 Hartfield Way, Richmond, VA 23237.

Please note that next month, I will be out of the country for work and will thus be
unable to accept the package when it arrives. Accordingly, the delivery person may
leave the box in the management office of my apartment complex on the first floor
of the building. I appreciate all of your help with this in advance.
 Please let me know if there is any further information you will need from me to
complete this request.
Kindest Regards,
Danielle Peng

176. Why is Brenda Department Store asking 179. What will Ms. Peng most likely receive?
that a product be returned? (A) A store gift certificate
(A) It was past the expiration date. (B) A payment reimbursement
(B) It was supposed to be sent overseas. (C) A cash voucher
(C) It could cause some dermatological (D) An irritation soothing cream
issues.
(D) It was originally priced wrong. 180. What is Ms. Peng planning to do next
month?
177. What is NOT indicated about customers of (A) Move into a new apartment
Brenda Department Store? (B) Go abroad for business
(A) They may have to sign an official (C) Mail out an important package
document. (D) Meet with a delivery person
(B) They were not all affected by an irritant
in some lotion.
(C) They will get their money back if they
purchased a faulty product.
(D) They have to send a receipt for a
purchase by e-mail.

178. What is the purpose of the e-mail?

(A) To request a forgotten document
(B) To inquire about filing a claim
(C) To follow up on a request
(D) To ask for clarification of a notice

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Questions 181-185 refer to the following advertisement and article.

Your Connection to Business in Europe

Do you like to stay up-to-date with the latest issues in business in the European Union?
Then, subscribe to our magazine, Biz Europe. In changing times like these, you need to
stay on top of the current economic trends. You need intelligent, reliable financial
forecasts and detailed editorials to help you make future investment decisions. You’ll find
these and more in every issue of Biz Europe, written specifically for Europe-based
business managers and entrepreneurs.

Each monthly issue also includes a special article that profiles one of Europe’s up-and-coming
businesspeople. For a chance to be the topic of one of these special articles, which will be
read by entrepreneurs, industrialists, and investors around the world, send a summary of
your commercial accomplishments to our editorial department at articles@bizeurope.
com. You will receive one complimentary issue of our publication for sharing your story
whether we interview you or not. To subscribe to Biz Europe today, sign up on our Web
site at www.bizeurope.com or call our service hotline at 555-4886.

Biz Europe March Edition

This Month’s Special Article: A Love of Gems with Frederick Marks
By Natalie Dupree

Co-owner of the jewelry corporation Marks & Duvall, Frederick Marks, has long had a love for
precious stones. Born and raised in rural Belgium, Mr. Marks grew up learning the farming
trade, which led him to initially find beauty in all things related to nature. At the age of 14,
Mr. Marks started vocational school, where he was expected to excel in agriculture. However,
much to his parents’ surprise, he began enrolling in home economics classes and became
intrigued particularly by the art of jewelry making. “Gems are perhaps the most spectacular
items in the natural world,” Mr. Marks says, reflecting on his early love of jewels.
Fifteen years later, Marks & Duvall is thriving in Belgium, thanks in part to Marks’
commitment to quality and making his customers happy. “When they come into one of our
stores looking for something special, they know they’ll leave happy.” A recent, award-winning
marketing campaign has also increased awareness of the company’s unique offerings in his
home country. According to Marks, “We’ve been very lucky. If everything continues this way,
we hope to open our first store in the Netherlands next year.” For more information on Marks &
Duvall and to purchase an item online, visit the company’s Web page at www.mdjewelry.com.
181. What is stated about Biz Europe? 184. What is Mr. Marks planning to do next
(A) It has offices around the globe. year?
(B) It hires editors with business degrees. (A) Enroll in some additional classes
(C) It includes predictions about money. (B) Open a store in another country
(D) It publishes an issue every quarter. (C) Launch a promotional campaign
(D) Expand an online product catalog
182. According to the advertisement, who is
eligible to be featured in Biz Europe’s 185. What is NOT mentioned about Mr. Marks
special article? in the article?
(A) An organization’s recent award (A) He has changed his career field once.
recipients (B) He is not the sole owner of his
(B) Financial forecasters specializing in company.
European business (C) He was an excellent student.
(C) Entrepreneurs who send an outline of (D) He owns more than one store.
their career
(D) Regular subscribers of Biz Europe

183. What did Mr. Marks most likely receive?

(A) A present from a jeweler
(B) A discount on a subscription
(C) A commission for a sale
(D) A free magazine issue

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Questions 186-190 refer to the following letter, e-mail and schedule.

April 14
Andrew Coleman, MD
3815 Woodland Drive
Columbia, MO 65202
Dear Dr. Coleman,
Welcome to the Missouri Chapter of the National College of Doctors (NCD). Your dues payment
has been received and you are now entitled to receive the benefits and privileges of membership,
including:
• The latest news and research covering developments in the health care industry
• Access to important tools and resources through our continuing education program
• Discounts on seminars, conferences, and other events sponsored by NCD or outside
organizations
• Free admission to NCD-sponsored events if participating as a speaker
These benefits and more are described in the information packet that is enclosed with this letter.
Your membership certificate and identification card are also included, along with the latest issue
of Trendline, our monthly newsletter. Your first issue of the quarterly Medical Digest should arrive
in June.
Sincerely yours,
Mabel Hamilton, MD
President

To: Margaret Humphries <m.humphries@clarkmedical.com>

From: Andrew Coleman <a.coleman@clarkmedical.com>
Subject: Conference
Date: June 20

Hi Margaret,
I found your thesis in the free magazine that NCD sent to me this month, and I thought the topic
you covered was very interesting. I’m looking forward to seeing it presented at the upcoming
conference in September. Actually, as you already know, I will be giving a presentation on advances
in pediatric care on the second day. Since this is my first time giving a presentation, I was wondering
if you could spare a moment to give me some pointers. I can have my assistant, Dennis, give you a
call to make arrangements. Thank you.
Sincerely,
Andrew
 23rd Annual Meeting of the National College of Doctors
September 5 to 7
Highland Convention Center,
Indianapolis, IN

Conference Schedule
Day 2

Essential Skills in Medical Education 9:00 - 10:00 a.m.

Speaker: Alvin Becker
Advances in Pediatric Care 10:00 - 11:00 a.m.
Speaker: Andrew Coleman
Health Care in the Digital Era 11:00 a.m. - 12:00 p.m.
Speaker: Pedro Gomez
Lunch 12:00 - 1:30 p.m.
Technology and Medicine 1:30 - 3:00 p.m.
Speaker: Margaret Humphries
Health and Well-Being for All 3:00 - 4:00 p.m.
Speaker: David Hooper
Alternative Health Care 4:00 - 5:30 p.m.
Speaker: Jacob Wilhelm
Summary 5:30 - 6:00 p.m.
Dinner 6:00 - 7:30 p.m.

186. Why was the letter written? 189. What is suggested about Dr. Coleman’s
(A) To confirm renewal of a magazine attendance at the conference?
subscription (A) He has attended the conference once.
(B) To invite a participant to a conference (B) He will not be charged for entrance.
(C) To describe what new members may (C) He will attend only the second day of
receive the event.
(D) To confirm acceptance into a school (D) He may have to change his
presentation time.
187. What has NOT been enclosed with the
letter? 190. What did Dr. Humphries write about in the
(A) A payment receipt magazine?
(B) An enrollment credential (A) The medical care of children
(C) A piece of identification (B) How to give a health presentation
(D) A copy of a bulletin (C) The use of technology in medicine
(D) Medical education at college
188. What is implied about Dr. Coleman?
(A) He receives Medical Digest at no cost.
(B) He is a student of Dr. Humphries.
(C) He is the publisher of Medical Digest.
(D) He plans to enter a different medical
field.
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Questions 191-195 refer to the following article, e-mail and Web page.

Banking Bulletin
Happy Holidays from Hopewell Financial
February 10 – Earlier this year, Hopewell Financial expanded its customer base by implementing the
Global Rewards program. Customers who signed up for a Hopewell Financial credit card in January
have been eligible for double rewards for every purchase of a hotel stay or airline ticket, plus five
points per dollar spent for purchases made at a supermarket or gas station. Spokesperson Jonathan
Blakely said that over 3,000 new customers signed up for the Global Rewards credit card in that month
alone. He added that Hopewell Financial would enjoy considerable income growth from fees charged
to participating merchants. To maintain this growth during the Easter holiday season, the bank will be
introducing a holiday rewards program for both new and existing customers.
Beginning on March 1, customers can collect five points per dollar on travel-related transactions,
including hotels, airlines, gas stations, and car rentals. In addition, purchases made at participating
retail stores will earn customers 3 percent cashback on every transaction. All other transactions will
award one point per dollar. The holiday rewards program ends on May 31.

To: Gary Sewell <g.sewell@spinmail.com>

From: Gwen Buckner <g.buckner@hopewellfinancial.com>
Date: March 21
Subject: Re: Rewards

Dear Mr. Sewell,

I’m writing to inform you about an alteration that was made to your Hopewell Financial Global
Rewards credit card account. In an e-mail you sent on March 19, you stated that there were some
errors in your statement that you wanted us to correct.
On March 6, you made a purchase on your card in the amount of $28, which you indicated was not
reflected in your account. After reviewing our records, we have verified that this payment was made.
This new information will be posted in your online statement sometime during the week of March 27
to April 2. Additionally, you requested that we adjust the point value for the transaction dated March
11. You are correct that this purchase qualifies for special points earnings, so we have gone ahead
and changed that in our system today.
We apologize for these mistakes. Please do not hesitate to contact me if you have any other
questions.
Sincerely,
Gwen Buckner
Client services representative
Hopewell Financial
 HOPEWELL FINANCIAL
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REWARDS STATEMENT Last updated: April 2

Congratulations, Mr. Sewell! You’ve earned points with us. Refer to the table below to see which of your
purchases have earned you points.
Transaction Details Points Earned
Date Merchant Amount Points per $ Earned
March 6 Edgewood Shopping Center $124 1 124
March 6 Covington Cinema $28 1 28
March 11 Mills Lane gas station $40 5 200
March 16 Ellis Bookstore $30 1 30
April 1 Midland Airways $300 5 1,500
Total Amount $522 Total Points 1,882
Please be reminded that points accumulated within the year will expire in 12 months if they are not
used. Your online statement will include a notice 2 months before the expected expiration date of your
points. Points cannot be transferred to other cardholders.

191. Based on the article, what does 193. Why did Ms. Buckner write to Mr. Sewell?
Mr. Blakely indicate about the Global (A) To advise him of some policy changes
Rewards credit card? (B) To give a reminder about a missed
(A) It awards the most points to the bank’s payment
long-time clients. (C) To respond to a request for
(B) It includes Hopewell Financial’s most adjustments
successful services to date. (D) To inform him about a special
(C) Its holiday rewards program is promotion
expected to increase bank earnings.
(D) It offers better awards than competing 194. According to the e-mail, which of
bank cards. Mr. Sewell’s transactions did not reflect the
correct number of points?
192. What is true about Hopewell Financial’s (A) Covington Cinema
holiday rewards program? (B) Ellis Bookstore
(A) It will limit the number of applicants (C) Mills Lane gas station
during March. (D) Edgewood Shopping Center
(B) It will offer a cashback when used at
selected shops. 195. What is suggested about Mr. Sewell?
(C) It will award double points for all (A) He took advantage of the holiday
transactions. rewards program.
(D) It will be discontinued in the coming (B) He does not intend to make any further
year. purchases in April.
(C) He applied for a Global Rewards credit
card in March.
(D) He used the points that he
accumulated in March.

GO ON TO THE NEXT PAGE

Questions 196-200 refer to the following advertisement, form and e-mail.

Windermere Resorts & Conference Center

The soon-to-open Windermere Resort & Conference Center, designed to be Macau’s most opulent
luxury resort and business center, is inviting applications for positions in the following departments:
Finance & Accounting Front Office
Housekeeping Sales & Marketing
Food & Beverage Service Food & Beverage Products
Executive Office Human Resources
Engineering
Applicants must have prior experience in a similar position to the one they are applying for. Fluency in
English or Mandarin Chinese is an advantage. All applicants must have graduated from a two- or four-year
university degree program and be computer literate. Applicants from overseas must be willing to
relocate to Macau if hired.
Please download the application form from www.windmereresortandcenter.com/applications and
submit it with your cover letter, résumé, references and a recent 2” × 2” photograph to applications@
windermere.com. Interviews will be arranged in your location. The venue, date and time will be sent
via e-mail.

Windermere Resort & Conference Center

Applicant Registration Form

Name Karen Bradley

Date of Application May 20
Mailing Address Apartment 18-E, Shum Wan Court, 3 Shum Wan Road, Hong Kong
Telephone 555-3409
E-mail kbradley@overmail.com
Citizenship United Kingdom

Which position are you interested in applying for?

Marketing and events coordinator

How are you qualified for this position?

I have a four-year degree in marketing from a prestigious university. I have also worked at several hotels
throughout my career, including the Parker Hotel in Tokyo.

How did you learn about this position?

Company Web site
Online job board: www.traveljobs.com
Print advertisement
Referred by:

Present salary $35,000 per annum

Salary requirement $40,000 per annum

Attached documents
Résumé, reference letters, work portfolio
 From: Luke Gorman <jobs@windmere.com>
To: Karen Bradley <kbradley@covermail.com>
Date: May 23
Subject: Interview

Dear Ms. Bradley,

Thank you for sending in your application. You were selected to be interviewed for the
position you applied for. Your interview has been scheduled for May 29 at the Compass
Business Center in Hong Kong.
As there are several interviews scheduled on that day, please take note of where these
interviews will take place:
Conference room A: applicants for food and beverage service and products
Conference room B: applicants for front office and housekeeping
Conference room C: applicants for executive positions, finance, and human resources
Conference room D: applicants for engineering and sales and marketing
Luke Gorman
Coordinator, Human Resources

196. What is suggested about the Windermere 198. What is true about Ms. Bradley?
Resort & Conference Center? (A) She currently resides in Tokyo.
(A) It is planning to expand in the near (B) She wants to earn a higher salary.
future. (C) She earned a degree in hospitality
(B) It is not currently in operation. management.
(C) Its headquarters are located in Hong (D) She was referred to a job opening by a
Kong. friend.
(D) It has available positions in
international locations. 199. What has Ms. Bradley submitted other
than the requested documents?
197. What is NOT stated as a requirement for (A) A business plan
the advertised position? (B) A work portfolio
(A) Work experience in the applicant’s field (C) A recommendation letter
of interest (D) A school certificate
(B) A willingness to move to Macau
(C) Fluency in a specified language 200. Where will Ms. Bradley most likely be
(D) A university degree interviewed?
(A) Conference room A
(B) Conference room B
(C) Conference room C
(D) Conference room D

This is the end of the test. You may review Part 5, 6, and 7 if you finish the test early.