Sorrento

TM

Instruction Manual
Terminologies

Patient
The person sitting in the chair.

User
Competent person with responsibility for the persons sitting in the chair as well as the
suitability of the equipment for the Patient. The User is responsible for checking the chair
for faults during the course of its use.

All instructions must be read and understood before the chair may be used.

This Instruction Manual is frequently updated to ensure safe use of your chair.
Visit seatingmatters.com where you can find a free copy of the most up to date version.
Contents

2 Technical Specification
4 Operating Instructions

4 Tilt in Space (Manual Option)

5 Back Angle Adjustment (Manual Option)
6 Seat Depth Adjustment
7 Further Seat Depth Adjustment
8 Leg Elevation (Manual Option)
9 Negative Angle Leg Rest
10 Footplate Height
11 Footplate Angle
12 Seat Width Adjustment
13 Arm Removal
14 Arm Height Adjustment
15 Seat Cushion
16 Chair Movement
18 Chair Function (Motorised Option)
19 Charging Your Chair

20 Cleaning Instructions
21 Safety Instructions
22 Maintenance & Servicing
23 Recycling Policy
24 Warranty
25 Intellectual Property

1
 Technical
Specification

Sorrento
TM

2
 Basic Dimensions

A Overall Height 52" / 1320mm*

B Back Height 30" / 750mm
C Seat Height 24" / 600mm*
D Overall Length 47" / 1200mm
*Height measurements are based on 100mm castors.
B
Footplate Height Adjustments (from seat)

E High 12" / 300mm

A
F Low 20" / 510mm
E
Available Seat and Overall Widths

F C G (Seat Width) H (Overall Width)

14" / 350mm* 25" / 640mm
16" / 400mm 25" / 640mm
18" / 450mm 26" / 670mm
G 20" / 500mm 28" / 720mm
22" / 550mm 30" / 770mm
H 24" / 600mm 32" / 820mm

* This seat width is achieved using a 400mm/16" seat

width and a set of 25mm/1" padded arm covers.

Arm Height Options

I Low 28" / 715mm

J Medium 29" / 740mm
K High 30" / 765mm

L Seat Depth

I J K L 15-19" / 390-480mm

Clearance Height
M
M 5" / 130mm*
D *Height measurements are based on 100mm castors.

Full Recline Length

N 69" / 1750mm
ii
Recline and Tilt Angles

ii Back Angle Recline

90° - 130°
40° range
iii Leg Rest Angle
iv 90° - 125°
iii
35° range
iv Tilt in Space
From 5° forward, or anterior, tilt to 30° or 45°
backward tilt (dependent on chair model).
N Chair Weight Unloaded
9.7 Stone / 62 Kg / 136.7 lb
Patient Weight Limit
25 Stone / 159 Kg / 350 lb

3
 Operating
Instructions
Front Back Under Internal

Tilt in Space (Manual Option)

For motorised option, see page 18.

To adjust the tilt angle of the chair (fig.1).

From the back of the chair, place both

hands on the push handle and locate the
left release lever (fig.1a) with your
left hand. To tilt the chair, close your left
hand pulling the lever towards you (fig.1b).
With the lever engaged, tilt the chair to the
required angle and release the lever again
to lock the tilt in this position.

(fig.1)

(fig.1a) (fig.1b)

4
 Front Back Under Internal

Back Angle Adjustment (Manual Option)

For motorised option, see page 18.

To adjust the back recline of the

chair (fig.2).

From the back of the chair, place both

hands on the push handle and locate the
right release lever with your right
hand (fig.2a). To recline the back of the
chair, close your right hand pulling the
lever towards you (fig.2b). With the lever
engaged, recline the back to the required
angle and release the lever again to lock
the back in this position.

(fig.2)

(fig.2a) (fig.2b)

5
 Front Back Under Internal

Seat Depth Adjustment

To adjust the seat depth of the chair (fig.3).

From the front of the chair, reach under

the seat base and locate the yellow thumb
screws on the right and left hand side of
the calf pad. Loosen these thumb screws
by turning them anti-clockwise (fig.3a).
With both hands placed on the calf pad,
reposition the seat depth by pulling forward
or pushing back the calf pad until it is in
the required position (fig.3b). To lock the
seat depth in the new position, tighten
the yellow thumb screws by turning them
clockwise.

(fig.3)

(fig.3a) (fig.3b)

6
*These adjustments should only be made
by a Seating Matters approved provider.

Front Back Under Internal

Further Seat Depth Adjustment

For further seat depth adjustment, the

back frame position can be moved (fig.4).
Some tools are required to carry out this
adjustment (fig.4a).*

Remove the chair arms for ease of access

(see page 13).

From the back of the chair, with a 10mm

allen key inserted to the allen key bolt,
and a 17mm spanner fixed to the M10 nut
(fig.4a), loosen the back fixing point by
turning the bolt anti-clockwise. Remove
both back fixing bolts and re-insert them in
the desired position (fig.4b). Tighten both
bolts so the back is secure without any (fig.4)
sideways movement.

17mm 10mm
(fig.4a) (fig.4b)

*There are four options for seat depth.

A 450-480mm B 430-460mm C 410-440mm D 390-420mm
18-19" 17-18.5" 16.5-17.5" 15.5-17"
480-500mm / 19-20" available on request.

7
 Front Back Under Internal

Leg Elevation (Manual Option)

To adjust the angle of leg rest elevation

(fig.5).

From the front of the chair, locate the

release lever under the right side of the
seat base (fig.5a). To elevate the leg rest,
engage the release lever pulling it upwards.
(fig.5b). If adjusting the leg rest elevation
while the patient is in the chair, assist the
elevation.

(fig.5)

(fig.5a) (fig.5b)

8
 Front Back Under Internal

Negative Angle Leg Rest

The closed angle of the leg rest can be

adjusted inwardly to achieve a negative
angle (fig.6).

Remove the chair arms for ease of access

(see page 13).

With two 13mm spanners, loosen and

remove the fixing bolts on each side of the
leg rest (fig.6a). Relocate the fixing bolts
to the required setting (fig.6b) and tighten
securely.

(fig.6)

13mm (x 2)
(fig.6a) (fig.6b)

Std (Standard setting) N1 N2

90° 75° 60°

9
 Front Back Under Internal

Footplate Height

To adjust the seat to footplate height of

the chair (fig.7).

From the front of the chair, and with both

hands, locate the two spring plungers at
either side of the calf pad (fig.7a).
Pull both spring plungers outward at the
same time and move the footplate to the
required position before releasing.

The pin of the spring plunger will locate

to the nearest hole position and lock
into place (fig.7b).

(fig.7)

(fig.7a) (fig.7b)

10
 Front Back Under Internal

Footplate Angle

To adjust the angle of the footplate (fig.8).

Using a 4mm allen key and 10mm spanner,

loosen and remove the fixing bolt at either
side of the footplate pivot (fig.8a).
Relocate both bolts to the required setting
(fig.8b) and tighten securely.

(fig.8)

4mm 10mm
(fig.8a) (fig.8b)

11
 Front Back Under Internal

Seat Width Adjustment

To increase or decrease the seat width of

the chair (fig.9).

From the front of the chair, find the blue

thumb screw on each side of the chair by
reaching under the arm and locating them
(fig.9a). Loosen these slightly.
From the back of the chair locate the
blue wing knobs on the left and right of
the seat frame, loosening them slightly.
(fig.9b) Reposition the arms to the required
position and tighten securely.

(fig.9)

(fig.9a) (fig.9b)

12
 Front Back Under Internal

Arm Removal

To remove the arms of the chair (fig.10).

From the front of the chair, reach under the

arm of the chair and locate the blue thumb
screw on the same side as the arm you will
be removing (fig.10a). Loosen this slightly.
From the back of the chair locate the blue
wing knob on the side of the arm you want
to remove (fig.10a). Loosen the wing knob
slightly. With the arm now free, remove
it and set it in a safe place. Tighten both
adjustment knobs to resecure the arm.

(fig.10)

(fig.10a) (fig.10b)

13
 Front Back Under Internal

Arm Height Adjustment

To adjust the arm height of the chair

(fig.11)

From the front of the chair, reach under the

arm of the chair and locate the blue thumb
screw on the same side as the arm you will
be adjusting (fig.11a). Remove and relocate
this thumb screw.
From the back of the chair locate the blue
wing knob on the side of the arm you want
to adjust (fig.11a). Remove and relocate this
wing knob. With the arm now free, remove
it and reposition it to the required height
(fig.11b). Tighten the adjustment knobs to
resecure the arm.
(fig.11)

(fig.11a) (fig.11b)

14
 Front Back Under Internal

Seat Cushion

Removal and fitting of the modular

Seating Matters cushion (fig.12).

The underside of the Seating Matters

cushion and the baseboard of the chair are
upholstered with non-slip material, which
combine to create a friction contact when
the chair is occupied. To fit the cushion
correctly, place the cushion onto the
baseboard of the chair, with the non-slip
underside of the cushion facing downwards
(fig.12a). The rear, zipped end of the
cushion should be facing towards the back
of the chair (fig.12b). See cushion label for
orientation. To remove the cushion, simply
lift it out from the chair. (fig.12)

(fig.12a) (fig.12b)

Correct fitment of the Seating Matters cushion is important as the structure of the foam
allows good immersion ONLY when fitted as instructed above.

15
 Chair Movement

Directional Lock Castor

For control of direction and

manoeuvrability while pushing the chair
(fig.13c).

The directional lock castor is located on the

front left side of the chair (fig.13).
To engage the directional lock castor
simply press the green pedal with your foot
(fig.13a) and swivel the castor until it clicks
into the forward line (fig.13b). (fig.13)

(fig.13a) Directional lock disengaged. (fig.13b) Directional lock engaged.

(fig.13c) Image showing use of the directional lock to improve manoeuvrability.

16
Braking Castors

To lock the chair in position (fig.14c).

Both rear castors on the chair are total lock

castors (fig.14). When engaged, the swivel
and rotation of the castor will be locked.
To engage the braking castor simply press
the pedal with your foot until it clicks in
place (fig.14b).

(fig.14)

(fig.14a) All locks disengaged. (fig.14b) Braking castors engaged.

(fig.14c) Image showing chair in locked position.

17
 Chair Function (Motorised Option)

Part Motorised Handset

If your chair is a part motorised model, Tilt Down

Tilt in Space and Leg Elevation are
controlled by the handset. Tilt Up
Leg Rest Down
Simply push the button displaying the
symbol of your intended function. Leg Rest Up

Fully Motorised Handset

Back Down
If your chair is a fully motorised model,
Back Recline, Tilt in Space and Leg Back Up
Elevation are controlled by the handset.
Tilt Down
Simply push the button displaying the Tilt Up
symbol of your intended function.
Leg Rest Down
Leg Rest Up

18
Charging Your Chair

For motorised models only.

Your chair will arrive fully charged. It is recommended to charge your chair daily to
maintain battery health.

Charger Assembly
The charger is made up of two parts which require assembly prior to charging, the charger
body and charger adapter. Simply slide the relevant charger adapter into the charger body
ensuring it has clicked into its secure position (fig.15a).

(fig.15a) (fig.15b)

To charge your chair, plug the charger into a wall socket and plug the connector end into
the charging socket on the left side of the handset (fig.15b).
Monitor your chairs charging status using the status light (fig.15d).

No light.
No power/connection.

Orange light.
Plugged in, charging.

Green light.
Plugged in, fully charged.

(fig.15c) (fig.15d)

19
 Cleaning
Dartex

Instructions Vinyl

Cleaning & Maintenance of Upholstery

Your Seating Matters chair is upholstered with two distinct materials, Vinyl and Dartex
multi-stretch material. See image above for how to identify these on your chair.

Vinyl Cleaning
Properties Superficial dirt may be removed by wiping
with a soft cloth moistened with water
Vinyl is resistant to urine, most household containing a neutral detergent. More persistent
stains, mild acids/alkalis, drinks and contamination may be treated by wiping with
beverages as they are not absorbed and alcohols or turpentine substitute, followed by
can be wiped off without any problem or hot water and detergent.
lasting damage. Some difficult substances
such as lipstick, ball point pen ink and Routine cleaning and disinfection may be
food colourings should be cleaned off carried out on the coating with hand hot
immediately to avoid permanent staining. water and a neutral detergent or with a
bleach solution (0.1% or 1000 parts per million
available chlorine). The material is compatible
with the 10,000ppm available chlorine in
solution required for the decontamination of
blood spills. Excess solution must be removed
and the surface thoroughly rinsed and dried
prior to reuse or storage.
Dartex Multi Stretch Fabric
Proprietary disinfectants may be used
Properties provided manufacturer’s instructions are
Dartex is waterproof, has the ability followed.
to be wiped clean and has biostatic
(anti-mycotic) coatings to provide an All cleaning agents, and disinfectants, must be
impenetrable barrier to virus and bacteria. thoroughly rinsed off and the item dried after
cleaning.

What you can use:

Example of Dilution Ratio

1. Warm Soapy Use warm soapy water
Water to wash down your The ppm of available chlorine may vary
chair. Bear in mind that with each different brand of bleach.
it is important to dry the
surface afterwards. Search online for its data sheet and
adjust your ratio accordingly to achieve a
dilution of approx. 1000ppm of available
chlorine.
2. 70% Alcohol This can be used in line
with the manufacturer's
guidelines.

3. Bleach Concentrations of
bleach from 1,000ppm Water Bleach
to 10,000ppm available
chlorine, is likely to be
For and in-depth guide to
considered effective cleaning, please consult
cleaning. our Clinicians Guide to
Infection Control, available
Use bleach sparingly. on our website.

20
 Safety
Instructions

Assembly, Installation, Warnings & Hazards

1 A competent person, or User, trained as set by their health professional with
in the use of the chair, who is either a regard to the use of tilt and recline for
suitably qualified medical professional, appropriate pressure management.
or is working under their guidance and
instruction, should make adjustments
8 The product must be used on a level, plain,
and set up the product according to the hard surface with the brakes engaged to
Patient requirements and dimensions avoid it moving during use and to ensure
before the Patient sits in the chair. Where stability. When the chair is not in transit, all
possible, adjustments should be made the braking castors on the product must
when the Patient is not in the chair to be engaged to prevent risk of injury when
avoid injury to the User and Patient. being used.

2 This product, and its accessories, should

9 The product may not be left in an outdoor
be used in accordance with local or environment. More information on fabrics
regional guidelines regarding the use of and their environment can be found later
such medical devices. in this manual.

3 This chair should be fully assembled, all

10 Ensure there is more than one competent
fixings secured and the chair checked for person there when making adjustments
safety by a competent person before use. to ensure they are correct and safe for the
Patient.
4 The User must ensure that the product is
in good condition before use (check all
11 If in doubt as to any the adjustments, feel
nuts and bolts are fastened, fabric in good free to contact Seating Matters direct at
condition etc). If there are any problems, technical@seatingmatters.com.
these must be reported to your Seating 12 Under no circumstances must the User or
Matters provider and corrected before the Patient stand or sit on the footplate of the
chair is put into use. chair.
5 Keep all body parts away from the 13 The chair should not be transported in a
mechanisms under the chair. Repairs and vehicle while the Patient is seated on the
maintenance should only be carried out by chair.
fully trained technicians.
14 This product should not be lifted at any
6 Exercise care in using the release lever for time unless by competent persons trained
the reclining mechanisms and adjustments in such manual handling.
to avoid injury.
15 When operating the leg rest and recline
7 Pressure ulcer or pressure injury reduction features on the chair please ensure there
is not a guarantee with this equipment. is a 450mm / 18" gap around the chair to
The User must ensure that the Patient has prevent the back or leg rest coming into
a period out of the chair after prolonged contact with a wall or any other object.
sitting to raise tissue oxygenation levels.
Although the chair offers pressure 16 On powered options, please ensure that
management, the body tissue still needs your chair is charged daily.
time to recover. In many places, local
or national guidelines recommend a Please call your Seating Matters provider if
maximum of 2 hours sitting at any one you have any questions on these points.
time. You must also observe Patient
specific recommendations and guidelines

21
 Maintenance
& Servicing

Regularly servicing your Seating Matters chair will prevent untimely and
inconvenient breakdowns, reduce repair costs and extend the chair's working life.
Damage to the chair can also cause excess strain for the User and Patient.

Important Monthly
Parts can only be changed by service persons
trained in Seating Matters products and use Castors
only Seating Matters parts. We recommend
Make sure the top of the castor housing is
that your chair is serviced every year by a
parallel with the floor. Any variation will cause
Seating Matters approved provider for any
restricted movement. If it is damaged contact
running repairs and maintenance.
your Seating Matters approved provider for a
replacement.
Maintenance
Carry out the following regular checks to Mechanisms
ensure the operation and safety of the chair.
Check all tilting mechanisms are
If you are in any doubt about the functioning
working smoothly.
of your chair contact your Seating Matters
Check that cables are not kinked or frayed.
approved provider immediately.
Check that all nuts and bolts are present.
Check that all nuts and bolts are secure.
Daily
Note: If nuts or bolts need attention, contact your
1 Check that the castors are not damaged.
Seating Matters approved provider IMMEDIATELY and
2 Check that the castors turn freely. DO NOT USE the chair until it has been serviced.
3 Make sure that the castor forks run free and
are not bent.
Leg Rest
4 Check all fabrics for damage or
contamination and replace where necessary. Check that all leg rests are easily removed/
swung-away and replaced or repositioned
5 See Cleaning Instructions section in the easily. Ensure that parts lock in place securely.
manual for cleaning instructions.
If parts are not locking try lubricating. If the
6 Check batteries and electrical connections problem still remains contact your Seating
are secure. Matters approved provider.

Weekly Frame
1 Check the castor fittings for hair and Check the visible parts of the frame for cracks,
dirt etc. which could restrict the castor splits, large dents or other damage. If you find
movement. any of these things DO NOT USE. Contact
2 Pick out any such material with tweezers or your Seating Matters approved provider
take the spindle out, clean it and then immediately.
replace it.
3 If it is still not free (one continuous
turn without it sticking) contact your
Seating Matters approved provider for a
replacement.

22
 Recycling
Policy

Seating Matters are committed to reducing waste and improving our care for the
environment. Where possible we have manufactured our chairs with recyclable
materials. Guidance on recycling can be found below.

The WEEE Directive Plastic Components

The WEEE Directive, 2012/19/EC, urges Many of our plastic components are
producers of Electrical and Electronic made from polypropylene and can be
Equipment (EEE) to provide information on recycled as long as they are recycled
how these products can be treated, reused or with other polypropylene resin materials.
recycled. Polypropylene sheets can be recycled with
any other materials that have this symbol.
In order to comply with this directive in the
European Union, Seating Matters electrical Plastic Trays
components are marked with a crossed out
Our plastic tray tables are made from
wheelie bin. This indicates that the electrical
Polyethylene Terephthalate Glycol
components should be treated in accordance
(PETG) which is a sturdy, transparent,
with the WEEE regulations after their
easily cleaned material. Like acrylic,
useful life.
PETG is 100% recyclable and can be recycled
and re-purposed indefinitely. Capable of being
Advice on Recycling sterilized, it's a renowned food-safe material
and will help us meet a higher standard
1 Your Seating Matters chair
towards infection prevention & control. PETG's
may contain batteries which
damage resistance is far higher than that of
should not be disposed of in
acrylic & has an impact resistance 30 times
household waste.
that of glass. PETG can be recycled with any
2 Never dispose of the battery in a fire. This other materials that have this symbol.
may cause an explosion.
Safety
3 The chair may contain substances that
The Sorrento™ is CE marked to show
could be harmful to the environment.
conformance to the Medical Devices Directive
4 Electrical components must be taken to 93/42/EEC and conforms to BS ISO 7176 at
a proper recycling facility. medium hazard.

5 Your Seating Matters chair contains Regional Variations

component parts which can be recycled.
The device referred to as a "Sorrento™" is a
6 We thank you for being environmentally Seating Matters product category and the
responsible and for making efforts to information included in this document reflects
recycle your Seating Matters chair at the common features of this group of products.
end of its’ safe and useful life. In some regions of the world, we supply
product design variations of equivalent
7 Contact your local authority or function and ease-of-use but with alternative
governmental agency for the regulations specifications or reinforcements.
that apply in your area.

8 If you wish to have Seating Matters recycle

your chair on your behalf, you are welcome
to return the product to our company.

23
 Warranty

The following table outlines the parts covered under frame warranty and the
warranty period specific to your chair;

Chair Frame Warranty Period Frame Parts Covered

Adult Phoenix & Sorrento

(a) Metal base frame.
Kids Phoenix & Sorrento (b) Metal seat frame.
(c) Metal back rest frame.
Bariatric Sorrento (d) Armrest brackets.
7 Years
(e) Cracks or tears in metal
Atlanta work.
(f) Leg rest linkages.
Monaco (g) All mounting points
for gas struts and electric
actuators.
Milano
(h) All metal fixings and
3 Years hinges.
Sydney GoFlat (i) All welds on chair frame.

Denver 1 Year

The following table outlines the parts covered under components warranty;

Chair Component Warranty Period Components Covered

Adult Phoenix & Sorrento

(a) Actuator systems
including control box,
Kids Phoenix & Sorrento handset and charger/charger
lead.
Bariatric Sorrento (b) Gas struts including
release cables and
component parts.
Atlanta
(c) Upholstery if there
1 Year is a clear and obvious
Monaco manufacturing error.
(d) Castors.
Milano (e) Wing knobs and
adjustment handles.
Sydney GoFlat (f) Bolts and attachment
fixings.
Denver

For full terms and

conditions visit our
website or scan
the QR code here:

24
 Intellectual
Property

Seating Matters are at the forefront of seating research and design, therefore
we take the protection of our intellectual property very seriously and have our
designs, patents and trademarks protected in many jurisdictions throughout the
world.

The Seating Matters Trademark is Patent Pending No. GB1915470.7

registered throughout the European No. GB2207271.4
Union and various countries globally.

US Design Patent No. 601360S

No. D611718
No. 600932
No. D602704S

Australian Design No. 325536

Registration No. 324011
No. 325537
No. 324012

Community Design No. 001016364-002

Registration No. 000942180-0004
No. 002428813-0001
No. 001016364-001
No. 012673018

Canadian Design No. 130224

Registration No. 128763
No. 130217
No. 128764

We are here to help

For any questions or queries regarding
your Seating Matters chair please contact:
contact@seatingmatters.com

25
 Australia UK & Europe
9/256 New Line Road 131 Carnamuff Road
Dural Limavady
NSW 2158 Northern Ireland
Australia BT49 9JG
T: +61 1300 001 050 T: +44 (0) 28 777 666 24
info@seatingmatters.com.au contact@seatingmatters.com

April 2024