Acceptable Use

of Service Policy
July 2021

Introduction
This Acceptable Use of Service Policy (AUSP) document including the following list of
prohibited activities is an integral part of your service agreement with us. If you engage in
any of the activities prohibited by this AUSP document, we may have to suspend or
terminate your service and/or account.

This AUSP (the "Policy") is designed to help protect us, our customers and the internet
community in general from irresponsible use and illegal activities. The policy is a non -
exclusive list of the prohibited actions. We reserve the right to modify the policy at any time,
and it is the end user’s responsibility to stay current.

Prohibited Uses of Virgin Mobile systems and services

a. Prohibited by the Government of the UAE
• Using your service to transmit, distribute or store any material (using email, uploading,
posting, or otherwise) that infringes any copyright, trademark, patent, trade secret, or other
proprietary rights of any third party, including but not limited to the unauthorized copying of
copyrighted material, the digitization and distribution of music, video or photographs from
magazines, books, or other copyrighted sources and the unauthorized transmittal of
copyrighted software or any material deemed illegal in the UAE
• Unauthorized attempts by a user to gain access to any account or computer resource
not belonging to that user (e.g., “hacking”, "cracking")
• All technologies which allow bypassing the filtering mechanisms set up by the service
provider to block access to certain internet content per UAE law is prohibited unless
specifically authorized by the service provider or the Telecommunications And Digital
Government Regulatory Authority (TDRA)
• Obtaining or attempting to obtain service by any means or device with intent to avoid
payment
• Knowingly engaging in any activities designed to cause a denial of service to any other
user on any service provider's network
• Using the service to harm, harass, degrade, or intimidate an individual or group of
individuals on the basis of religion, gender, race, ethnicity, age, or determination

Emirates Integrated Telecommunications Company

Acceptable Use
of Service Policy
July 2021

• Using the service to make fraudulent offers to sell or buy products, items or services or to
advance any financial scams like pyramid schemes, ponzi schemes and chain letters
• Adding, removing or modifying identifying network header information in an effort to
deceive or mislead
• Using the service to access or to attempt to access the accounts of others, or to
penetrate or attempt to penetrate security measures of any service provider or another
entity's computer software or hardware, electronic communications systems or
telecommunications systems, whether or not the intrusion results in the corruption or loss of
data
• Using the service to collect or attempt to collect personal information about third parties
without their knowledge or consent
• Using the service to harm minors in any way
• Using the service to transmit, distribute or store any material that contains explicit or
graphic descriptions or accounts of sexual acts (including but not limited to sexual
language of a violent or threatening nature directed at another individual or group of
individuals)
• Using the service to transmit, distribute or store any material which contains software
viruses or any other computer code, files or programs designed or intended to disrupt,
damage or limit the functioning of any software, hardware or telecommunications
equipment or to damage or obtain unauthorized access to any data or other information of
any third party or impersonating any person or entity
• Participating in gambling, lottery or similar activities

b. Prohibited by the Telecommunications And Digital Government Regulatory Authority

(TDRA) of the UAE
• Using the service to transmit any unsolicited commercial communication or unsolicited
bulk communication. Activities which have the effect of facilitating unsolicited commercial
communication or unsolicited bulk communication, whether or not that communication is
commercial in nature
• Running unconfirmed mailing lists. Subscribing email addresses to any mailing list

Emirates Integrated Telecommunications Company

Acceptable Use
of Service Policy
July 2021

without the express and verifiable permission of the email address owner is prohibited. All
mailing lists run by the service provider’s customers must be of a closed-loop (i.e.,
"confirmed opt-in") type. The subscription confirmation message received from each
address owner must be kept on file for the duration of the existence of the mailing list. Mass
emails (from any domain hosted by the service provider) to lists of email addresses
purchased from third parties or referencing any of its accounts
• Advertising, transmitting or otherwise making available any software, program, product
or service that is designed to violate this AUSP or the AUSP of any other service provider,
including but not limited to the facilitation of the means to send unsolicited bulk
communication, initiation of pinging, flooding, mail-bombing and denial of service attacks
• All services and technologies that allow the transmitting, receiving, delivering and routing
of voice telecommunications by means of Internet Protocol (also known as VoIP), unless
specifically authorized by the service provider or the Telecommunications Regulatory
Authority (TDRA)

Our Stipulations
Using your service to interfere with other parties’ access to the internet or disrupting our
network, this includes continual excessive use causing a loss of bandwidth availability to the
rest of the system users.

Reselling our service without our authorisation, including sharing the service via a wired or
wireless connection with computers or other devices not physically located at your address.

Your responsibilities
• Don’t share account information
• Don’t leave your username and password in the open
• If you feel that your account has been compromised, change your username and
password immediately
• Don’t "save" usernames or passwords, enter them at each login
• You are responsible for protecting your own equipment. Anti-virus software and personal
firewalls are not required, but we encourage you to use them

Emirates Integrated Telecommunications Company

Acceptable Use
of Service Policy
July 2021

• You will be responsible for any misuse of our services from your account
• You’re responsible for protecting your accounts and must take steps to ensure that
others do not gain unauthorized access to your account or misuse our services

Administrative discretion
Our administrators, staff, and executives have sole and final discretion over all aspects of
our network, service, this AUSP, and any legal interpretations of it. We reserve the right to
terminate any account or service without cause or prior notice.
Violations and monitoring
We don’t intend to actively monitor the content of websites, e-mail, newsgroups or material
created or accessible over our services, but we reserve the right to monitor such services or
any services on or within our network.
Reporting violations and complaints
If you know of any violations or attempted violations, please email us at
info@virginmobile.ae.

When reporting anything to us, please include:

• The internet protocol address used to commit the alleged violation
• The date, time and time zone of the violation
• Evidence of the violation, including, if applicable, full headers from emails, firewall logs,
traffic dumps or information pertaining to the events in question. Please do not send this
material as an attachment, include it in the body of the email text
• Don’t send excerpts of a message; sending the entire message with full headers helps
prevent misunderstandings based on incomplete information or information taken out of
context.

Emirates Integrated Telecommunications Company