Effective communication (7 c’s)
Completeness 3. Achieve appropriate readability and
listenability
Every communication must be complete
4. Include examples, illustrations, and
and adequate.
over visual aids
Incomplete messages keep the receiver
guesstion, create misunderstanding and
delay actions Correctness
Every person should be provided with - The term is applied to business
the required facts and figures messages means right level of
language and accuracy of facts,
Ex. When factory supervisor instructs
figures and words
workers to produce, he must specify the
- Is the info isn’t correctly conveyed,
exact size, shape, quality and cost of the
the sender will loose credibility
product. Any assumption behind the
- Transmission of incorrect information
message should also be clarified.
to superiors will vitlate decision
While answering a letter, all the making process
questions raised in the letter must be - This incorrect info to outsiders will
replied\\ spell the public image of the firm
- To convey correct messages,
grammatical errors should be
Concreteness avoided
- It shouldn’t be transmitted to any
- Communicating concretely = being messages unless you are absolutely
specific, definite, and vivid rather sure of its correctness
than vague and general
Guidelines to compose concrete,
convincing messages: Consideration
- Use specific facts and figures 1. You must prepare every message
- Put action to your verbs with the recipient in mind and try
- Choose vivid, image-building words to put yourself in his or her place.
2. Try to visualize your readers/
listeners with their desires,
problem, circumstances,
Clarity
emotions, and probable reactions
- It means getting your message to your request
across so that the receiver will 3. Handle the matter from their POV
understand what you’re trying to
-this thoughtful consideration is also
convey
called “your attitude”, empathy towards
Ways to help make your messages clear: human the human touch, and
understanding of human nature,
1. Choose a short, familiar,
conversational words However it doesn’t mean that you should
2. Construct an effective sentences and overlook the needs of your organization\
paragraph
Courtesy
- It needs to be tactful and polite
Conciseness
It is desired because:
1. A concise message saves time and
expense for the reader and
receiver
2. Conciseness contributes to
emphasis
3. When combined with a “you-
view”, concise messages are
inherently more interesting to
recipients as they avoid
unnecessary information
Chronemics
- Refers to the study of how time
affects communication
Time can be classified into different
categories:
- Biological
- Personal
- Physical
- Cultural
Proxemics
- Refers to the study of how space and
distance influence communication,
and relationships are closely related
- Space influences how people
communicate and behave in public,
social, personal, and intimate
distance
Haptics
- Refers to touch behaviors that
convey meaning during interactions
- Includes functional-professional,
social-polite, friendship-warmth, and
love-intimacy
