Gajal Dalmia
Tel: 7008447566 | Email: gajaldalmia@gmail.com
Sindurpank,Sambalpur,Odisha 768005
Nationality: Indian | Marital Status: Unmarried | Religion: Hindu | Birthday: 19.09.1996
Objective
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant
contribution to the success of the company.
Work Experience
TTEC 05/2022 - Nowadays
Customer service Representative -International
Respond to customer queries and customers concern.
• Demonstrates effective, clear and professional written and oral communication.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and
attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within
the context of a larger collaborative environment
• Basic knowledge of how digital payments work required
Frontrow 04/2020 - 04/2022
Business development executive and Customer Support-Operations
Business and revenue growth
Researching, planning, and implementing new target market initiatives
Researching prospective accounts in target markets
Pursuing leads and moving them through the sales cycle
Developing quotes and proposals for prospective clients
Setting goals for the business development team and developing strategies to meet those goals
Training business development staff
Attending conferences and industry events.
Communicate with the customer in real-time.
Provide updates on the status of the order.
Assist the customer with any issues they have with their orders, products, or services.
Answer any questions about the company’s policies and procedures.
Education
MTECH IN ELECTRICAL ENGG. 05/2018 - 05/2020
VSSUT, BURLA
8.5
Btech 04/2014 - 05/2018
IGIT SARANG
8.6
12th CBSE Board 05/2012 - 05/2014
Vikash Bargarh
71%
10th CBSE Board 10/2000 - 05/2012
Madnawati Public School
9.6 cgpa
Skill
Critical thinking and problem solving.
Teamwork and collaboration.
Professionalism and strong work ethic.
Oral and written communications skills.
Leadership.
Time management skills.
-Email Drafting
Proofeeading
Communications skills
Ms Office-Ms Excel,
Ms Word,
Powerpoint, Outlook
Translations,
Salesforce
Multi tasking
Leadership
Interest
Music, Dancing , Gardening, Cricket
