Contact
01099344232 (Home)
Mahmoud Elgaiar
mahmoudelgaiar.iam@gmail.co “Sales Expert | Future Administrative Professional | Problem-Solver”
m Egypt
www.linkedin.com/in/mahmoud-
elgaiar-095052167 (LinkedIn) Summary
Mahmoud El Gaiar | Sales Professional Transitioning to
Top Skills
Administration
Customer Service Management
Client Relations
I am a sales professional with proven experience in building strong
Problem Solving
customer relationships and achieving targets. Currently, I am
seeking to transition into an administrative role where I can leverage
my skills in planning, team management, and operational efficiency.
I excel at understanding customer needs, turning challenges
into opportunities, and driving performance improvement. I am
passionate about optimizing processes and contributing to the long-
term growth and vision of an organization
Experience
Grinta
Sales outdoor
August 2023 - April 2024 (9 months)
Al Minufiyah, Egypt
1. Promoting Products: Introducing the company’s products to doctors,
pharmacies, and hospitals.
2. Client Communication: Building strong relationships with clients and
maintaining regular contact to meet their needs.
3. Achieving Sales Targets: Working towards achieving the sales targets set by
the company.
4. Gathering Information: Collecting information about the market and
competitors and reporting it to management.
5. Organizing Visits: Effectively planning and organizing field visits.
6. Presenting Offers: Explaining and presenting product offers and their
benefits to clients.
7. Order Follow-Up: Following up on client orders and ensuring timely delivery
of products.
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8. Problem Solving: Addressing and resolving any issues or complaints clients
may have.
9. Reporting: Preparing and submitting regular reports on sales activities and
progress.
10. Continuous Training: Keeping up with the latest product information and
developing sales skills.
FawryPlus
Sales Specialist
August 2022 - August 2023 (1 year 1 month)
Al Minufiyah, Egypt
1. Promotion and Sales:
• Deliver presentations about Fawry Plus services and products to potential
customers.
• Use persuasive skills to increase the number of customers and sales.
• Follow up with potential customers and convert them into actual clients.
2. Customer Service:
• Answer customer inquiries about how to use Fawry Plus services.
• Provide immediate support to solve minor issues customers face while using
the services.
3. Training and Guidance:
• Conduct short training sessions for new customers on how to use electronic
payment devices.
• Provide written instructions or instructional videos explaining how to use
Fawry Plus applications.
4. Problem Solving:
• Offer quick and effective solutions for any technical issues customers
encounter.
• Coordinate with technical support teams to resolve issues that require higher-
level assistance.
5. Inventory Management:
• Maintain accurate records of inventory levels for devices and materials.
• Order necessary materials and replenish inventory regularly to ensure
availability of all customer needs.
6. Achieving Sales Targets:
• Develop strategies to increase sales and achieve set sales targets.
• Analyze sales data and identify opportunities to improve sales performance.
7. Collecting Feedback:
• Communicate with customers to gather their opinions and feedback about
Fawry Plus services and products.
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• Submit regular reports to management with suggestions for service
improvements based on customer feedback.
8. Handling Complaints:
• Listen to customer complaints and address them professionally and
efficiently.
• Follow up on complaints to ensure resolution and improve future customer
experiences.
9. Continuous Update:
• Stay updated with the latest developments and updates in Fawry Plus
services and products.
• Attend training sessions and workshops organized by the company to stay
informed with the latest information.
MaxAB
Promoter
May 2021 - August 2022 (1 year 4 months)
Al Minufiyah, Egypt
1. Promotion and Marketing: Increase awareness of the application through
various marketing channels such as advertisements, social media, and field
activities.
2. Customer Interaction: Engage with potential and existing customers,
providing necessary information about the application and how to use it.
3. Presenting Offers: Explain the offers and services provided by the
application and how customers can benefit from them.
4. Collecting Feedback: Gather user opinions and feedback about
the application and present them to the development team for service
improvement.
5. Training and Guidance: Assist customers in downloading and efficiently
using the application, offering necessary guidance.
6. Achieving Marketing Goals: Work towards achieving the marketing goals set
by the company and increasing the number of application users.
7. Market Analysis: Study and analyze the market and competitors to identify
opportunities and challenges facing the application.
Xiaomi Technology
Sales indoor
January 2021 - May 2021 (5 months)
Al Minufiyah, Egypt
1. Sales and Promotion: Present and sell Xiaomi products, including mobile
phones and accessories, to customers.
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2. Customer Consultation: Assist customers in choosing products that meet
their needs, explaining specifications and benefits of each product.
3. Technical Support: Provide basic technical support to customers, such as
setting up devices, updating software, and troubleshooting minor issues.
4. Handling Complaints: Respond to and resolve customer complaints in a
professional and efficient manner.
5. Display Arrangement: Organize and arrange products in the store to make
them attractive and easily accessible to customers.
6. Inventory Management: Monitor inventory levels and ensure continuous
availability of products.
7. Training and Development: Keep up-to-date with new Xiaomi products and
any related technologies.
8. Achieving Sales Targets: Work towards achieving the sales targets set by
the company.
Orange
sales
August 2018 - August 2020 (2 years 1 month)
Al Minufiyah, Egypt
- achieve and exceed sales objectives and customer expectations whilst
adhering to Orange Shop policies and procedures
- promote and sell Orange handsets, services and products
- make all necessary settings on PC, Phones or any other devices in order to
maximize the utilization data or voice services
- establish and improve customer relations
- perform cash activity for products and services
Education
faculty of arts menofia university
acceptable, arts · (2014 - 2018)
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