MOST IMPORTANT

TERMS & CONDITIONS

(Corporate Credit Card Version 1.53)

SCHEDULE OF CHARGES (Version 1.53)

Description of Charges Corporate Credit Card -Platinum, Signature/World, Premium

HDFC Bank & SAP Concur Solutions - Black & Prime
Business Corporate Credit Card-Platinum, Premium,
Paytm HDFC Bank Select Corporate,
Paytm HDFC Bank Corporate, Money Back and Regalia
Credit period Up to 50 days

Minimum Repayment Individual Liability : 5% of Retail Balance / Cash Advance

Amount Balance and nance charges and 100% of Other charges,
levies and taxes Sole Liability : 100% of Total Amount Due
Under Corporate Liability - 40% of the credit limit
Cash Advance Limit Under Individual Liability - 30% of the credit limit
Add-on-Card fee Not Applicable
Applicable from transaction date
Changes on Revolving
Corporate Business, Corporate Platinum, HDFC Bank
Credit
& SAP Concur Solutions Prime - 3.49% per month, 41.88% Annually
Paytm HDFC Bank Corporate
Corporate Signature/World - 3.25% per month, 39% Annually
Corporate Business, Corporate Premium, HDFC Bank
& SAP Concur Solutions Black - 2.95% per month, 35.40% Annually
Paytm HDFC Bank Select Corporate
Business Corporate Moneyback / - 3.49% per month, 41.88% Annually
Regalia
Card issued against fixed deposit - 1.99% per month, 23.88% Annually
*The maximum interest rate, in the event of default, is 3.5% (monthly)
or 42% (annually)
Cash Advance Charges 2.5% on amount withdrawn or `500 whichever is higher
All cash advances will also carry a nance charge equal to
charges on revolving credit from the date of withdrawal until the
date of full payment.

Outstanding Balance Late Payment Charges

(w.e.f. 25th July 2022

Upto ` 100 ` 0/-

Late Payment Charges
> ` 100 to `500 ` 100/-

> ` 500 to `5,000 ` 500/-

> ` 5,000 to `10,000 ` 600/-

More than ` 10,000 ` 750/-

14th Aug 2024

Charges on over limit account 2.5% of the over limit amount, subject to a minimum of `500/-
Payment return Charges 2% of payment amount, subject to minimum of `450/-
Cash Processing Fees `100 (for all card payments made by depositing in HDFC Bank
branches or ATMs)
Rewards Redemption Fee `99/ per redemption request.

Balance Transfer / Balance Not Applicable

Transfer on EMI Processing
Charges

Fuel Surcharges Corporate / Business Corporate Platinum, HDFC Bank &

SAP Concur Solutions Prime, Paytm HDFC Bank Corporate:
1% surcharge waived off for transaction value between `400/- - `5000/-
(Maximum waiver capped at 500/- per statement cycle (GST Applicable)
Corporate Signature / World :
1% surcharge waived off for transaction value between `400/- - `5000/-
(Maximum waiver capped at 1000/- per statement cycle (GST Applicable)
Corporate/Business Premium, HDFC Bank & SAP Concur
Solutions Black, Paytm HDFC Bank Select Corporate :
1% surcharge waived off for transaction value between `400/- - `10000/-
(Maximum waiver capped at `1000/- per statement cycle (GST Applicable)
Business Corporate Money Back :
1% surcharge waived off for transaction value between `400/- - `5000/-
(Maximum waiver capped at `500/- per statement cycle (GST Applicable)
Reward Points will not be accured on fuel transactions GST charged on
fuel surcharge is non-refundable. Fuel surcharge varies from 2.5% to
1% of fuel transaction amount. The rate of surcharge may vary
depending on the fuel station and their acquiring bank. W.E.F. 1st Jan
2018, Fuel Surcharge waiver will be applicable only on fuel
transaction between `400 and `5000 on Business Corporte Regalia

Railway Ticket Purchase Fee

On HDFC Bank’s Payment Gateway - 1.8% + GST
& Online
On Other Bank’s Payment Gateway - rates as per
Railway Ticket Booking
IRCTC website
Reissue Lost, Stolen or
`100/- per card re-issued
Damaged Card

Outstation Cheque Cheque value up to `5000/- - Fee will be `25/-

Processing Charge Cheque value above `5000/- - Fee will be `50/-

Retrieval Fee (Charge slip) `125/- per Charge slip

Corporate - Platinum, Signature/ - Bank Charges Cross Currency

Foreign Currency World, HDFC Bank & SAP markup of 3.5% on the
Transactions Concur Solutions Prime, Business transaction value
Corporate MoneyBack,
Paytm HDFC Bank Corporate
Corporate - Premium, HDFC Bank - Bank Charges Cross Currency
& SAP Concur Solutions Black markup of 2.5% on the
Paytm HDFC Bank Select Corporate transaction value
Business Corporate Regalia - Bank Charges Cross Currency
markup of 2% on the
transaction value
TDS on withdrawals TDS on withdrawals above Rs.1cr. : TDS@2% is applicable on
above Rs. 1 Crore aggregate cash withdrawals exceeding Rs .1 Cr.

Grace days of 3 days is allowed from the payment due date on

Grace days credit card accounts, where payments are not overdue. The
payment due date as mentioned on the credit card statement is
the date by which clear funds must be credited to the credit card,
however 3 grace days are provided to accommodate for
processing time of payments. The Bank shall report a credit card
account as 'past due' to credit information companies (CICs) and
levy late payment charge, when a credit card account remains
'past due' for more than three days. The number of 'days past
due' and late payment charges shall, however, be computed from
the payment due date mentioned in the credit card statement.
Card Validation charges - `2 will be charged on the Credit Card and the same shall not
Domestic Lounge be reversed by the bank

All lounge visits within India using Priority Pass will be charged at
$27 (in INR equivalent) + Taxes per person per visit. All lounge
Priority Pass Lounge visits outside India beyond the complimentary cap will be
Charges (Premium): charged at $27 (in INR equivalent) - Taxes per person per visit.
Please refer the product features of the card for details on bank
website. All guest/s (person accompanying the priority pass
holder) will be charged at $27 (in INR equivalent) + Taxes per
person per visit.

Rent Pay Transactions With effect from 1st August 2024, 1% fee on transaction
amount will be levied on rental transactions done on any
applicable merchant from the rst transaction for the month
and capped at `3000 per transaction.

Dynamic currency conversion With effect from 1st January 2023, a Markup fee of 1% will be
Markup Fee levied on all transactions carried out in Indian Currency at an
International location or at merchants which are located in India
but registered overseas.
In line with RBI mandate, basis the nature and purpose of the transactions carried out on your credit
card, customers are advised not to make any payments to the credit card through FCRA accounts.
Incase, if any payments are observed through these accounts, customer may receive a notice from
the Ministry of Home Affairs seeking explanation for such payments.
Customer Compensation Policy is displayed on the bank website under
Our Corporate Commitment > Citizens Charter > Customer Compensation Policy > Credit Cards
To know the APR value, Please select APR calculator from the below link:
https://www.hdfcbank.com/personal/pay/cards/credit-cards/membership-kit
EMI payments are not applicable on commercial cards
PHONEBANKING NUMBERS
For queries, please call us at our Toll-Free numbers 1800 1600 / 1800 2600
Customers travelling overseas can reach us at 022-61606160.
For any sales queries/ mis-selling / harassment /complaints,
please write to salesqueriescards@hdfcbank.com or call at 18002583838
 (Corporate Credit Card Version 1.53)
1. Fees and Charges from 20 to 50 days subject to the scheme
A. Fees payable on the Credit Card by the applicable on the specic Credit Card (please
Cardmember refer to the Schedule of Charges) and the
submission of claims by the merchant.
• Annual Fees • Renewal Fee However, this is not applicable if the Previous
The fees may vary for each Cardmember, statement’s balance has not been cleared in
and from offer to offer. The same is full or if the Cardmember has availed of cash
communicated to the Cardmember at the from ATM. For instance, the HDFC Bank
time of applying for the Credit Card. The Corporate Card has an interest-free credit
above fees as applicable are billed to the period of up to 50 days. This means that a
card account and are stated in the card customer who has a billing date of 4th of the
statement of the month in which it is charged. month can spend on his Card from 5th April to
Any changes in schedule of fees and charges 4th May, his bill will be generated on 4th May
and terms and conditions. Normally, changes and his Payment Due Date will be 24th May.
(other than those which are a result of Hence a purchase made on 14th April will
regulatory requirements) will be made with have a credit period of 41 days, while a
prospective effect giving 30 day's notice purchase made on 2nd May will have a credit
B. Cash Advance Fees period of 23 days. This period will be free of
The Cardmember can use the Card to access interest only if all previous dues are paid in full
cash in an emergency from ATMs in India or and there is no unpaid balance carried over from
abroad. A transaction fee of 2.5% (Minimum previous months
`500) would be levied on the amount 2. Limits
withdrawn and would be billed to the HDFC Bank at its sole discretion will determine
Cardmember in the next statement. The the Cardmember’s credit limit and cash
transaction fee is subject to change at the withdrawal limit. (Add-on Cardmembers share
discretion of HDFC Bank. All cash advances the same limit). These limits are communicated
also carry a nance charge equal to charges to the Cardmember at the time of card delivery
on revolving credit (please refer schedule of and in the monthly statements. The available
charges) from the date of withdrawal until the credit limit at the time of the statement
date of full payment. The nance charge is generation is provided as a part of the monthly
subject to change at the discretion of HDFC statement. Credit limit on any card account may
Bank. be reviewed as per the bank policies, specied
C. Charges from time to time. The bank reserves the right to
decrease and/or unconditionally cancel the limit
I Charges and fees, as may be applicable from
assigned to the card. In such an instance the
time to time, are payable by Cardmember for
bank will inform immediately including the
specic services provided by HDFC Bank to
reason thereof, b SMS/e-mail followed by
the Cardmember or for defaults committed by
conrmation in writing.
the Cardmember with reference to his/her
card account. 3. Finance Charges
• Finance charges are payable at the monthly
ii) HDFC Bank retains the right to alter any
percentage rate (please refer schedule of
charges or fees from time to time or to charges) from the date of transaction in the
introduce any new charges or fees, as it may event of the Cardmember choosing not to pay
deem appropriate, with due intimation to his balance in full. Finance charges are
customer. debited to the Cardmember’s account till the
iii) The Bank, in its sole discretion, reserves the outstanding on the card is paid in full.
right to honour transactions above the • Finance charges on cash advances are
approved credit limit or the card on a case-to- applicable from the date of transaction until
case basis subject to internal gudelines and the payment is made in full.
policy of the Bank. • When the customer carries forward any
D. Interest Free Period outstanding amount or avails of Cash
The interest free credit period could range Advance, a nance charge calculated by
 average Daily Balance Method, will apply to
balances carried forward and to fresh billings. Purchase of groceries
• If a Cardholder avails of the revolving credit Payment in to Card Account
facility of the HDFC Bank Credit Card and
hence chooses to pay an amount less than the Thus, on the statement dated 18th May, the
total amount due reected in the monthly following would reect as the components of the
billing statement, the entire outstanding total amount payable by you:
amount would attract nance charges and all
new transactions will also attract nance Interest calculated = (outstanding x 3.49% p.m.
charges till such time as the previous x 12 months x No. of days)/365.
outstanding amounts are repaid in full.
(a) Interest of `15000/- @ 3.49% p.m.
• Late Payment Charges will be applicable if the
Minimum Amount Due is not paid by the (i.e.41.88% per annum) from 19th April to 11th
paymnet due date. clear funds need to be May (i.e.for 23 days) = `395.85/-
creditied to the HDFC Bank card account on or Interest on `13000/- @ 3.49% p.m.
before the payment due date, to avoid late (i.e.41.88% per annum form 12th may to 14th
paymnet charges. Late Paymnet Charges are May (i.e.for 3 days) = `44.75/-
applicable as follows:
Interest on `5000/- @ 3.49/- p.m. (i.e.41.88%
Late Payment Charges are applicable as below:
per annum from 19th April to 14th May (i.e.for
Late Payment Charges 26 days) = `149.16/-
Outstanding Balance
(w.e.f 25th July 2022)
Less than ` 100 Nill Interest on `3000/- @ 3.49% p.m. (i.e.41.88%
` 100/- to ` 500/- ` 100 per annum from 15th May to 18th (i.e.for 4
days) = `13.77/-
` 501/- to ` 5,000/- ` 500
` 5,001/- to ` 10,000/- ` 600 Interest on 1000/- (fresh spends @ 3.49%
p.m. (i.e.41.88% per annum) from 14th May to
More than ` 10,000/- ` 750
18th May (i.e.for 5 days) = `5.74/-
 Over Limit charges are applicable on total
outstanding exceeding the Credit limit at the Thus the total interest of `609.27/- is payable
rate of 2.5% of the over limit amount subject
(b)Late Payment Charges = `750/-
to minimum of Rs. 500 basis consent. In case
the Cardholder proposes to avail any limit (c) Goods and Service Tax at 18% on Interest
over and above the sanctioned Credit Limit, and Late Payment Charges = `244.67/-
the Cardholder shall, in the form and manner
as may be stipulated by the Bank, consent for (d)Total Principal Amount outstanding = `4000/-
such additional limit (Over Limit) as may be (`1000/- fresh spend + balance `3000/-
approved by the Bank in its sole discretion. outstanding from last month’s billing period)
Upon grant of such consent by the
Cardholder, the sanctioned Credit Limit of the H e n c e , t h e To t a l A m o u n t D u e =
Cardholder shall stand increased by the (a)+(b)+(c)+(d)= `5603.94/-
amount equivalent to the Over Limit. Please note :
The following illustration will indicate the
method of calculating various charges. Finance Charges and other charges are
subject to change at the discretion for HDFC
Bank.
Purchase of For a list of charges that may be levied at
household goods
specic instances, please refer to the
Purchase of garments Schedule of Charges available at the start of
and accessories
this document. Minimum Amount Due (MAD)
Total amount due -- 5% of Retail Balance / Cash Advance
(TAD) = `20000/-
(Minimum amount Balance and nance charges and 100% of
Payment due date due is `1000/-) charges, levies and Taxes and rounded to the
Payment in to Card next higher 10th digit. Example: If the MAD
account (Late payment amount is Rs. 1503.50 (Rupees one
charges will be thousand ve hundred and three and paise
applicable here) fty only), post computation it will be rounded
 1st Oct'22 onwards : EXAMPLE (g. in INR) 4. Billing and Statement
A. HDFC Bank will send the Cardmember /
A Retail / Cash Outstanding Balance 50,000 Corporate a periodic statement showing the
payments credited and the transactions
B Finance Charges 1745 debited to the Cardmember’s account since
C Overlimit Charges 500 the last statement. The Bank will mail / e -mail
the statement of transactions in the card
D Late Payment Fee 750 account periodically to the mailing address /
e-mail address as per the records with the
E Payment Return Fee 450 Bank.
Total 53,445 B. HDFC Bank Credit Cards offer the
Cardmember the facility of revolving credit.
off to next multiple of tenth digit i,e The Cardmember may choose to pay only the
Rs.1510.00 (Rupees one thousand ve Minimum Amount Due printed on the
hundred and ten only). statement. The balance outstanding can be
carried forward to subsequent statements.
Minimum Amount Due Calculation The Cardmember can also choose to pay the
Total Amount Due or any part of the amount
F Retail / CashOutstanding above the Minimum Amount Due. Such
Balance +Finance Charges* 2587 5% payment should be made before the Payment
(5% of(Rs.50000/- + Rs.1745/-) Due Date. Clear funds need to be credited to
HDFC Bank Card account on or before
G Over Limit Charges 500 100% payment due date to avoid Late Payment
H Late Payment Fee 750 100% Charges. Cardmembers are advised to drop
local cheques well in advance of the Payment
I Payment Return Fee 450 100% due date to ensure payment reects on the
card account within the Payment due date.
Minimum Amount Due 4290 Any unpaid Minimum Amount Due of the
previous statements will be added to the
* For the purpose of MAD calculation 5% of Cardmember’s current Minimum Amount Due
Finance Charges (3.49% per month i.e. in addition to the outstanding exceeding the
41.88% p.a.) is being considered. The below Cardmember’s Credit Limit.
illustration is prepared on the assumption that
the customer has not made the payment on C.Payments made towards the card out
time nor cleared the Total Amount Due (TAD). standing are acknowledged in subsequent
statements.
The following illustration will indicate the method
of calculating LPC D.Payments received against the Card
member's card outstanding will be adjusted
: LPC Illustration against all Pre-closure of loans (Loan
A Statement Date 1st May'22 Principle outstanding / Pre-closure
Charges+GST), GST, Fees & Charges (Other
B Statement Due 25,000 than Finance Charges), Finance Charges,
C MAD 1250 EMI, Cash Advances and Retail Purchases in
D Billing Due Date 20th May'22 that order.
E. Method of Payment : Payment towards the
E Grace Date 23rd May'22
card account may be made in any of the
F Unbilled usage 1st May to 5,000 following ways:
23rd May 22 I) NetBanking & ATM : In case the Card
member has a HDFC Bank account, he can
G Total Outstanding as of 23rd 30,000 make the Payment through NetBanking,
May 22(A+E) ATMs or PhoneBanking.
II) Standing Instruction on HDFC account
H Payment Received - MAD - 25th May 22
(Auto Debit): In case the Cardmember has
Rs.1250.00 an HDFC Bank account, he can opt for a
I LPC Levied only on Total 750 Standing Instruction facility, where funds can
Outstanding Balance be automatically transferred from the
 Cardmember's HDFC Bank account to the boxes placed in the HDFC Bank branches
Cardmember's card account on due date. and ATMs.. The Cheque Draft should be
The Automatic debit will be processed on the made payable to HDFC Bank Card Number
registered account authorized by the Bank xxxx xxxx xxxx xxxx.
nominated by the Cardmember from the
Payment Due Date and will be credited to the VI) Mobile Banking : Login to the Mobile
Card Account. In the event of non-realization Banking App, enter your credentials, choose
of payment in the rst attempt, repeat your card, and conrm to complete your
attempts will be made until realization of payment.
payment. In the event of non-realization of the VII) Disclaimer - Please refrain from making
complete standing instruction (SI) amount payments through modes other than those
which is set by the Cardmember, SI return authorized by the Bank
charges shall be levied to the Cardmember F. Billing Disputes Resolution : All the
on the net payable amount post payment Contents of the statement will be deemed to
attempts. The cardholder acknowledges and be correct and accepted if the Cardmember
agrees that recovery of Minimum Amount does not inform HDFC Bank of the
Due (MAD) post failure to recover Total discrepancies within 30 days of the
Amount Due (TAD) shall lead to levy of the Statement Date in writing. On receipt of such
autopay return charges on the net payable information, HDFC Bank may Reverse the
amount remaining due and outstanding on charge on temporary basis pending
the payment due date. investigation. If on completion of subsequent
Examples: investigations, the liability of such charges is
Scenario 1: Cardmember opts for SI to the Cardmembers account, the charge will
be reinstated in a subsequent statement
facility on Total Amount Due (TAD) and the SI along with the associated retrieval requests
amount is Rs.10000 and system recovers only charges. Upon receipt of dispute from
Rs.500 (Minimum Amount Due) due to customers, within a maximum period of Thirty
insufcient funds in the nominated account, days, Bank would provide necessary
payment return fee will be levied on the net documents, wherever applicable and
payable amount i.e Rs.10,000 – Rs.500 = received from the Member Bank, subject to
Rs.9,500. Similarly, if the system is able to operating guidelines laid down by the
recover only partial amount for example, Rs.200 respective franchisee like Visa/Master
which is less than Minimum Amount Due (MAD) Card/Diners Club/Rupay etc.
payment return fee will be levied on the net
payable amount i.e Rs.10,000 – Rs.200 = Bank shall exercise due care on its part in due
Rs.9,800 course of issuance of card PINs / Codes &
and the Bank ensures to share any
Scenario 2 : Cardmember opts for SI condential data of the customer / cardholder
facility on Total Amount Due (TAD) and the SI only with the said customer / Cardholder.
amount is Rs.10000. If partial payment is GST levied will not be reversed on any
received for example, Rs.200 prior to the dispute on Fee & Charges / interest.
payment due date and subsequently standing
instruction facility fails, payment return fee will Kindly refer our Customer Protection Policy
be levied on the net payable amount i.e for electronic banking transactions at :
Rs.10,000 – Rs.200 = Rs.9,800 www.hdfcbank.com/assets/pdf/Customer-
III) NEFT / RTGS / IMPS : Customer can also Protection-Policy.pdf
make payment through NEFT fund transfer G When the card member receives a merchant
mode from other bank account (use IFSC refund for a transaction incurred earlier on the
code HDFC0000128) or use the VISA Money card it will be credited to the card account
transfer facility / IMPS. upon receipt which will adjusted towards last
IV) Bill Desk : In case the Cardmember does statemented balance / billed outstanding. If
not have an HDFC Bank account, he can the said refund amount is greater than the last
make the Payment through Bill Desk facility statemented balance / billed outstanding,
using other banks NetBanking account. then the excess amount post adjustment
against last statement balance / billed
V) Cheque / Demand Draft : By dropping the outstanding will be refunded to your account,
payment instrument (Cheque or draft) into provided the said merchant refund had
any of the HDFC Bank Credit Card drop originated from a transaction incurred prior to
 the last statement date. If you have not collection. In case the cardholder fails to
furnished your account number for such make payment of either the Minimum
credits, kindly login through my-cards Amount Due or the total amount due, under
application and update your account number each monthly billing statement, the bank
or visit our nearest branch for updating the shall notify the customer of such non-
account number. payment and its intention to report the
If the merchant refund received pertains to a cardholder as defaulter to the Credit
recent transaction incurred post the last Information Companies (CIC) in case the
statement date, then the refund received will be cardholder fails to pay the Minimum Amount
credited to card account and adjusted against Due or the total amount due within 7 (seven)
the original transaction. days. In case the cardholder makes the
payment of either the Minimum Amount Due
Such credits posted to the Card Account or the total amount due after the expiry of 7
including but not limited to those arising from (seven) days' notice period, the Bank shall
returned goods or services or cancelled update the status within 30 (thirty) days from
transactions, the Reward Points or cashpoints the date of settlement of dues. In case a
accrued as per product construct will be reduced transaction is disputed by customer, a
/ reversed / adjusted. temporary credit equivalent to the amount
In case of cancellation of E vouchers that were disputed by customer will be provided to the
availed by redeeming reward points, the Credit Card account of the customer
restoration of reward points, if allowed at the
discretion of the Bank, would be allowed at same 6. Right Lien
rate at which the E vouchers redeemed at. A. For Individual and Joint & Several liability
cases, the bank, at any time and without
H. Contact Particulars: The Cardmember can notice, will have lien and right to set-off on all
contact HDFC Bank Credit Cards for making monies belonging to the Cardmember and/or
any enquiries or for any grievance redressal add on Cardmember standing to their credit
through: in any account/custody of the bank, if upon
 24 Hour customer Service Service Call demand by the bank, the balance amount on
Center-a detailed list of phone numbers is the card account is not repaid within the
available at the end of this document and on prescribed time. B) During settlement of
the reverse of the monthly statements. By e- redemption in case available Reward Points
mail: balance is lesser than Points required for the
transaction, the bank reserves rights to debit
the differential amount on the Customers
corp.payments@hdfcbank.com Card/Account.
Corporate Assist
B. During settlement of redemption, in the case
corporateassist@hdfcbank.com
(PAN India) of available Reward Points balance being
lesser than the Points required for the
 Through mail - HDFC Bank Cards Division,
transaction, the bank reserves the right to
P.O. Box. 8654, Ambattur Industrial Estate, debit the differential amount on the
P.O., Chennai - 600058. Customer's Card/Account.
J. Authorized signatory shall be provided a 7. Termination/Revocation of the card
one-time option to modify the billing cycle membership
of the credit card by sending a I understand that the usage of the HDFC
request to corporate assist team on Bank International Credit Card(s) shall be
corporateassist@hdfcbank.com strictly in accordance with exchange control
regulations. applicable laws or regulations of
5. Default the Regulatory authorities as applicable from
In the event of default, the Cardmember will time to time, which I undertake as my
be sent reminders from time to time for responsibility to keep myself updated and
settlement of any outstanding on the card also that the card will not be used for
account, by post, fax, telephone, e-mail, prohibited transactions including but not
SMS messaging and/ or engaging third limited to Forex trading, lottery, betting,
parties to remind, follow up and collect dues. gambling, dating, Bitcoins, Virtual currency
Any third party so appointed, shall adhere and in the event of any failure to do so, I will
fully to the code of conduct on debt be liable for action under the Foreign
Exchange Management Act 1999 or its
 statutory modications or re-enhancement interest of the Cardholder and / or for security
or any other applicable law thereof. reasons. HDFC Bank can suspend the
A. The Cardmember may terminate the card facility on the Credit Card, if the Cardmember
membership at any time by writing to HDFC defaults on payment due or exceeds the
Bank at the following address: “HDFC Bank credit limit extended. The Credit Card must
Cards Division, P.O. Box. 8654, Ambattur not be used after the Agreement has ended
Industrial Estate, P.O., Chennai - 600058. or if the card account is suspended.
along with the cards cut diagonally to pieces. C. In such a situation, the Cardmember must
All the cards including the add-on cards will (subject to any default or other notice
be terminated basis the written request. required by law) immediately pay HDFC
Termination will be effective only after receipt Bank the total outstanding Balance on the
of the cut cards and payment of all amounts Account. This includes all amounts due to
outstanding to the card account. No annual, HDFC Bank under the Agreement, including
joining or renewal fees shall be refunded on a all transactions and other amounts not yet
pro-rata basis. In case any customer wishes charged to the Account. The card will not be
to close /surrender the card – the customer considered as closed until the Cardmember
may place the request through below has paid all such due amounts.
channels.
D Any transactions incurred by the
Channels Path / Contact details Cardmember prior to the closure of card and
MyCards Login into Mycards> Card which is presented / claimed at a later point
control > Services > Other by the merchant shall be billed to the
Action > Card Closure Cardmember for effecting necessary
*Applicable only for Corporate Declaration payments towards such transactions. The
WhatsApp 70700 22222 > Type Hotlist Cardmember shall be is obligated to pay for
Banking Card > Option will be any transactions which were incurred prior to
displayed for hotlisting the closure date of the card and the Bank
PhoneBanking / 1800 1600 / 1800 2600 shall report these outstanding payments of
IVR (accessible across India) the Cardmember to CICs, if not paid by the
EVA Visit hdfcbank.com > Click on Cardmember Cardmember.
EVA icon > Credit Card Service > E The death or incapacitation of a
Block Card Cardmember, insolvency / dissolution /
Email corporateassist@hdfcbank.com bankruptcy / or winding up of a Corporate
Body of a Cardmember shall automatically
Please note that if a credit card has not been cancel the card issued to the Cardmember
used for a continuous period of 1 (one) year, as well as any Add-on Cardmembers. The
the Bank will intimate the cardholder about Card Account would also be liable to be
non-usage of the card and request the suspended on instructions from any
cardholder to start using the card within 30 government / regulatory body. All amounts
(thirty) days from the date of such intimation. outstanding on the Card Account shall be
If either no reply is received from the deemed to have immediately become Due
cardholder or the cardholder does not start on death or incapacitation, insolvency,
using the card within a period of 30 (thirty) bankruptcy, winding up or instruction from
days, the card account shall be closed by the government / regulatory bodies, as the case
Bank, subject to payment of all dues by the may be, and Bank shall be entitled to recover
cardholder. the same in accordance with the relevant
B. In case the Bank notices unusual and laws in force without prejudice to the
abnormal transaction patterns in the use of obligation of the Cardmember to forth with
the Card, the Bank will try to establish pay all outstanding amounts.
contact with the customer on the registered
phone number of the customer available on 8. Loss/theft/misuse of card
its records to verify if the card transaction in Customer Protection:
bonade. Upon failure on the part of the Bank In case of loss/theft/ misuse of card, the Bank
to establish contact with the customer, the shall be guided by the 'Customer Protection
Bank may restrict / terminate the use of the Policy' updated on the website of the Bank
Card without any further notice, if the Bank which has been formulated based on the RBI
reasonably believes it to be necessary in the circular on Customer Protection – Limiting
 Liability of Customers in Unauthorised reported lost, it shall not, under any
Electronic Banking Transactions' as updated circumstance be used if found by the
from time to time. (RBI Circular - ref. Cardmember subsequently. As the Add-On
DBR.No. Leg. BC.78/ 09.07.005/2017-18 card is an extended facility given on the
dated July 6, 2017) Please Note you can primary Card Account, the Add-On card is
refer the Customer Protection Policy Note by rendered invalid when the Primary card is
visiting www.hdfcbank.com > Useful Links > reported lost. Similarly, if the Add-Oncard is
Our Corporate Commitments ? Customer reported lost, the Primary Card Account and
Compensation Policy. If customer suspects other Add-On cards are invalidated. In case
any unauthorised transaction, customer of loss / theft / misuse of the card, customer
should inform the bank through the following can immediately block the card by raising a
channels: for blocking of card to avoid further request through NetBanking, MyCards,
unauthorised transaction or misuse. In case WhatsApp Banking, PhoneBanking, IVR.
of loss / theft / misuse of the card,customer Once the request is raised through above
can immediately hotlist / block the card by channels,no transaction can be made
raising a request through below channels through the card from immediate effect as
A. The Cardmember is to notify the 24 hour call the same will be blocked.
centre immediately if the Primary or B. The bank is not liable or responsible for any
Additional Credit Card is misplaced, lost, transactions incurred in the card account
stolen, mutilated, not received then due or if prior to time of reporting of the loss of the
he / she suspects that the credit card is being card, and the Corporate will be wholly liable
used without for the same. After the receipt of proper
notication of the loss by the Bank, the
Channels Path / Contact details corporate subsequent liability is zero. In
NetBanking Netbanking home page > Log in > addition to notifying HDFC Bank about the
Credit Cards > Select the Card loss or theft of the card, the Cardmember
from Your Credit Cards > Block must report any theft of cards to the Police
and lodge an FIR and provide the
Mobile Banking Mobile banking home page > acknowledgment copy of the police
Pay > Credit Cards > Select the complaint to the Bank.
Card from Your Credit Cards C. The Cardmember will be liable for all losses
> Block in case of misuse of the card by someone
who obtained the PIN or the card with the
MyCards- PWA Login into MyCards>Card Home consent of the corporate. The Cardholder is
Page > Services > Security > Hotlist under obligation to take all appropriate steps
to keep the card (including the add-on
card/s) safe and not to record the PIN, One
Time Password (OTP) or any other
WhatsApp 70700 22222 > Type Hotlist token/code issued from time to time, in any
Banking Card > Option will be displayed form that would be retrievable or otherwise
for hotlisting accessible to any third party if access is
gained to such a record, either honestly or
dishonestly.
PhoneBanking 1800 1600 / 1800 2600 D. If the Cardmember has acted fraudulently,
/ IVR (accessible across India) the Cardmember would be liable for all
losses. If the Cardmember acts without
reasonable care, the Cardmember may be
EVA Visit hdfcbank.com > Click on liable for all losses incurred.
EVA icon > Credit Card Service E. HDFC Bank may, without referring to the
> Block Card Cardmember give the police or relevant
authorities any information that HDFC Bank
consider relevant about the loss, theft or
SMS Banking SMS "Block CC ****" on
misuse of a Card or PIN.
7308080808 to block your card
**** last 4 digits of card number
F. An optional insurance product may be
availed by the card members, at his/her own
discretion, to cover the Liability arising in the
Cardmember's permission. Once a card is event of any fraudulent transactions on the
 credit card. For further details and Terms and related complaints.
Conditions of such Insurance cover, kindly  Second level touch point:
contact our representative of the Bank. If you have not received a satisfactory response
G. In line with RBI mandate, basis the nature for your queries with other channels. Please
and purpose of transactions carried out on write to our Grievance Redressal Ofcer. The
your credit card, customers are advised not Cardmember can contact HDFC Bank Credit
to make any payment to the credit card Cards for making any enquiries or for any
through FCRA accounts. In case, if any grievance redressal through:
payments are observed through these
accounts, customer may receive a notice Through our Call Centres :
from the Ministry of Home Affairs seeking 1800 1600 / 1800 2600 If you are not in India:
explanation for such payments. 022-61606160
9. Reward Points
Reward Points, If applicable as per product Through Mail Grievance Redressal Ofcer at Ms
conduct; are valid only for 2 years from the Deepa B, HDFC Bank Cards Division, Door
date of accumulation. e.g.:- if you have No.94 SP, Estate Bus Stand, Wavin Main Road,
received Reward Points in the month of May Mogappair West, Chennai- 600058
2019, then same will expire in May 2021.
a. If the Credit Card is not used for more than
By Email:
365 days, Reward Points accrued will
grievance.redressalcc@hdfcbank.com
benullied.
b. The Bank reserves the right to cancel or
suspend Reward Points accrued on the Grievance Redressal Ofcer:
Credit Card if it is in arrears, restructured,
suspension or default or if the Card Account Reach us on phone 04461084900 between
is or is reasonably suspected to be operated 09.30 a.m. to 05.30 p.m. Monday to Friday.
fraudulently. Reward Points earned but not
redeemed at the time of death of the Please note that the mechanism and timelines
Cardmember shall be forfeited. of Grievance Redressal Policy is available on
c. If the Credit card is blocked (Blocks the website – www.hdfcbank.com and the same
N/R/M/O) due to hotlisting i.e. lost, stolen, etc can be accessed by following the path – Our
(or) Card is RTO i.e. not delivered due to Corporate Commitment -> Citizens Charter ->
address change, etc (or) resident card holder Grievance Redressal
holding a Non-resident account (or) de-
activation of card till card holder Customer Grievance will be addressed within a
authorization and is not re-activated within 6 period of 30 days, if your issue still remains
months from block placement - For such unresolved or if you have not received response
cases RPs accrued in the card will be within 30 days of lodging a complaint, you may
nullied. approach the Banking Ombudsman appointed
by the Reserve Bank of India.
10.Grievance Cell and Compensation Policy
First level touch points: Failed / Unsuccessful Domestic transactions: In
Queries / Feedback / Complaints. The case of unsuccessful transaction / failure, as per
customer can reach out to the following Harmonisation of TAT, the Bank will reverse
channels: blocked amount within 5 days, if merchant claim
 Online Dispute Resolution does not arise. In case if the merchant claims
 Call us such transaction the regular dispute process will
 Visit us be followed as per franchise guidelines which is
covered in the compensation policy
 Write to us
 Email us
Compensation Policy: The timeline is specied
 Report unauthorised e-transactions
and updated in the compensation policy
(transactions not done by you)
displayed on the bank website under Our
 Chat with us
Corporate Commitment > Citizens Charter >
 Block/Unblock credit card Customer Compensation Policy > Credit Cards
 Check your credit card outstanding amount Where it is established that the Bank had issued
 Credit cards mis-selling or harassment and activated a credit card without written
consent of the recipient, the Bank would reverse any other conversations, that the Bank may
the charges immediately and also pay a penalty deem t. Select Credit Card variants have a
without demur to the recipient amounting to complimentary insurance cover on the Card.
twice the value of charges reversed in this The policy coverage starts from the date of
regard. Operation of credit account shall be in the Credit Card set up. For information on
accordance with HDFC Bank credit card terms updating nominee details and terms and
and conditions. Transactions reported as conditions, please refer to usage guide.
erroneous by customers, which require specic Please refer RBI circular ref. DBR.No.
reference to a merchant establishment will be Leg.BC.78/09.07.005/2017-18 dated July 6,
handled as per chargeback rules laid down by 2017 on Customer Protection – Limiting
card networks (VISA / MasterCard / Diners / Liability of Customers in Unauthorised
RuPay). The Bank will provide explanation and, Electronic Banking Transactions' as updated
if necessary, documentary evidence to the from time to time. If customer suspects a
customer within a maximum period of sixty days. unauthorised transaction, customer should
Failure on the part of the card-issuers to inform the bank through PhoneBanking, and
complete the process of closure of credit card initiating blocking of card to avoid further
within seven working days shall result in a unauthorised transaction.
penalty of `500 per day of delay payable to the
customer, till the closure of credit card, provided 12. Lounge Access
there is no outstanding in the credit card Priority Pass - Charge of $27 + GST, will be
account. applicable on all the lounge visits exceeding
the complimentary cap. These charges will
11. Disclosure be billed on your subsequent statement
The Cardmember acknowledges that as per within 90 days of date of visit. Currency
existing business practices, the Bank can conversion rate is applicable as on the date
disclose from time to time any information of settlement. Please ensure the safety of
relating to the Credit Card(s), to any credit your Priority Pass to avoid misuse. The
bureau (Existing or Future) The Credit priority pass is not transferable. Bank has the
Information Companies are an initiative of right to withdraw the Priority Pass
the Government of India and Reserve Bank membership or any other benet associated
of India to improve the functionality and with your credit card if your card is closed or
stability of the nancial system. All banks and remains inactive for more than 90 days.
nancial institutions participating in this
initiative are required to share customer data 13.Most Important Terms and Conditions In
with Credit Information Companies and this Regional Language
information is being provided in the terms of
the Credit Information Companies P l e a s e Vi s i t w w w. h d f c b a n k . c o m f o r
Regulation Act, 2005. In view of this we wish information on MITC in regional
to inform the Cardmember that the bank can languages,Options available
disclose any information relating to credit 1) Hindi 2) Kannada 3) Malayalam 4) Telugu
card(s) default by the customer to the Credit 5) Tamil 6) Bengali 7) Marathi 8) Gujarati
Information Companies to any other credit 9 ) P u n j a b i 1 0 ) O r i y a
bureau (Existing and Future) in case the card 11) Assamese
is overdue, with due intimation to the The Cardmember hereby acknowledges that
cardholder . The Bank hereby informs the the Most Important Terms and Conditions
Cardmember that fresh/ update on available in regional languages at
cardholder's data on receipt of payment www.hdfcbank.com is the representative
towards overdue card accounts will reect in text of the English version of the Most
CIBIL / other credit bureaus within a period of Important Terms and Conditions.
30(Thirty) days from the date of receipt of
payment by the bank. We also wish to inform The Cardmember agrees and acknowledges
the Cardmember that the bank will, at its own that in the event of any inconsistency
discretion, record specic conversations between the texts in English and regional
between the Cardmember and the languages of the Most Important Terms and
representative of the Bank, in cases of Conditions, the text in English shall prevail
grievance-related conversation or and shall be binding on the Cardmember.
payments-recovery-related conversations or
Corporate New MITC_Ver_1.53_GYR_Aug 2024
ADDITIONAL SCHEDULE - Income Recognition, Asset Classication and Provisioning
pertaining to Advances- Clarications (IRACP)
With reference to the Commercial / Corporate Credit Card application submitted by me/ us, I/we conrm
having understood the following concepts and illustrative examples (as detailed below) related to due
dates, classication of my/our Card as Special Mention Account(SMA)/ Non-Performing Asset(NPA) in
the course of the conduct of the Credit Card

Dues:
Means, the principal/interest/ any charges levied on the credit card which are payable within the
period stipulated as per the terms of sanction of the credit facility / payment due date mentioned in the
monthly statement.
Overdue:
Means, the principal I interest/ any charges levied on the credit card which are payable but have not
been paid within the period stipulated as per the terms of sanction of the credit facility. In other words,
any amount due to the bank under any credit facility is 'overdue' if it is not paid on the due date xed by
the bank.
Appropriation of payments:
Payments received against the Card member's card outstanding will be adjusted against all taxes,
fees and other charges, interest charges, cash advances and purchases in that order.
if in any credit card as on 1st Feb'21 there are no over dues and an amount of Rs. X is due for payment
towards principal /interest/charges, any payment being credited on or after 1st Feb'21 in the credit
card will be used to pay off the dues outstanding on 1st Feb'21
Assuming that nothing is paid lor there is partial payment (Rs Y) of dues during the month of February,
the overdue as on 1st Mar'21 will be Rs. X-Y.
Additionally, an amount of Rs.Z becomes due as on 1st Mar'21, Now any payment / partial payment
into the account on or after 1st Mar'21 will be rst utilized to pay off the partial due of 1st Feb'21 ( Rs X -
Rs.Y) If there is more recovery than the Rs X - Rs Y then after recovering dues of 1st Feb'21, the
remaining amount will be treated as recovery towards due of 1st Mar'21.
Age of oldest Dues:
The age of oldest dues is reckoned in days from the date on which the oldest payment is due and
continues to remain unpaid. In the aforesaid illustration, if the Dues relating to 1stFeb'21 remain
unpaid till 1st Mar'21, the age of the oldest dues is reckoned as 30 days on 2nd Mar'21.
Classication as Special Mention Account (SMA) and Non-Performing Asset (NPA):
Lending institutions will recognize the incipient stress in card accounts, immediately on Default, by
classifying them as Special Mention Accounts (SMA) The basis of classication of SMA / NPA
Category shall be as follows:

Outstanding in the Credit card account (For credit card dues referred hereinto is the
Minimum Amount Due as mentioned in the card statement.)
SMA Sub-categories Basis for classication – Principal or interest payment or any
other amount wholly or partly overduetegories

SMA-0 Up to 30 days

SMA-1 More than 30 days and up to 60 days

SMA-2 More than 60 days and up to 90 days

Non-performing Asset :
A credit card account will be treated as non-performing asset if the minimum amount due, as
mentioned in the statement, is not paid fully within 90 days from the payment due date mentioned in
the statement.
Illustrative movement of an account to SMA category to NPA category based on delay I non-
payment of dues and subsequent upgradation to Standard category during End of Day (EOD)
process (considering February as a non-leap year month): Dues referred hereinto is the
Minimum Amount Due as mentioned in the credit card statement.