QUESTIONNAIRE

I/We am/are _____________________________________________, a management student from SHANTI BUSINESS SCHOOL. I/We am/are conducting a survey on HR Policies and Practices as a part of my/our project and would like you to help me/us by filling up the questionnaire. I/We assure you that all the information shared by you will strictly remain confidential and will be used for academic purpose only. Kindly support by filling in the questionnaire given below.

Meeting date: __________________ Contact Number: ______________________ I. COMPANY DETAILS:

1. Name of the Organization 2. Name of the HR manager

: ________________________________________________ : ________________________________________________

3. Annual turnover of the company: ______________________________________________ 4. Which one of the following industry domain does your Organization belong?
Automobile Manufacturing Apparel / Textile Estate Dealer / Distributor Services Retail Gems & Jewelers Pharma IT & ITES Hospitals Engineering Hospitality Construction & Real

Others (please specify)_________________________

5. How many permanent employees are there in your organization?

10 50 151-200 51-100 More than 200 101 150

6. What is the approximate strength of the White Collared and blue collared employees:
White Collared Blue Collared Total Managerial Clerical Supervisors

7. Do you have an in-house HR Dept in the Organization?

Yes No

If yes, then how many employees work in the HR Department? Level Nos. Function Performed

8. Does the Organization have an In house HR Policy Manual?

Yes II. No RECRUITMENT AND SELECTION:

1. When do you assess the need of employees in a particular year?

Monthly Annually Quarterly As per the requirement

2. On an average how many employees are recruited in a year?

______________

3. Potential candidates in your organization are generated through which of the following sources:
Sources Employee Referrals Use Of Job Portals Print Advertising Campus Recruitment Recruitment Agencies Ex-Employees Others Please Tick Percentage

4. Do you have employee referral schemes?

Yes No If yes, the reward given on bringing the candidate on board is: Monetary reward Non monetary reward

5. In selection procedure, how many rounds of technical interviews and HR rounds do you conduct
for lower level candidates? _____

6. Does the same hold good for managerial level cadre also?
Yes No

7. Do you conduct background checks?

Yes No {If no then skip question no. 8 and 9)

8. Is background check done for all levels?

Yes No

If no, then please specify the level for which it is done: _____________________________ 9. Background check is done by: Internal staff Outsourced staff

10. Do you bear any expenses of the out-station candidate for the final interview? Yes No

11. Do you bear the relocation expenses of the selected candidate? Yes No

If yes, which of the following expenses are covered by the company? Travel Transportation of household goods Accommodation

If other, please specify: _____________________________________

12. For which hierarchical level are such expenses provided? ______________________________________

13. What is the probationary period for a new employee? 6 months 1 year 2 years

14. Do you have a structured interview panel in the system? Yes No

15. Does your company have written job descriptions for all positions? Yes No

16. Do you face high Employee Attrition? Yes No

If yes, in your opinion what are the reasons for Employee Attrition in your organization? a.____________________________b._________________________________ c.____________________________d__________________________________

17. INDUCTION:

1. The induction program of your organization is:

Structured and formal Informal Both

2. The duration of induction programme is:

Less than 1 week 15 days 1 week 1 month

3. What does the induction programme of your organization cover?

___________________________________________________________________________ _________________________________________________________________________ 4. Do you have a buddy mentor system to make the employee feel at ease? Yes No

5. Do you offer any gifts, vouchers, etc to the new joinees to welcome them in a warm and friendly way? Yes No

18. LEARNING AND DEVELOPMENT

1. Is the training mandatory for all level of employees?

Yes No

If yes, on an average how many man-hours of training do you provide for each employee in a year?________________________________

2. On what basis is the training need analyzed in your organisation?

Employee performance Competency framework Performance counseling Need based

Other please specify ___________________________________________________

3. Training is provided to employees in your organization to enhance their:

Technical skills Soft skills Both

Any other area, please mention_____________________________________________ (Skip to question no. 6 if you have chosen technical skills)

4. If you provide training on soft skills, what are the different types of behavioral training
programmes offered to employees? Communication skills Assertiveness Culture sensitivity Interviewing skills Creativity Other

Please specify ______________________________________________________________ . _________________________________________________________________________

5. What is the frequency of such behavioral training programmes?

__________________________________

6. Generally, what are the different methods adopted by your organization to train your employees?
Web-based Class room On the job training Other please specify ___________________________

7. Effectiveness of training programme in your organization is normally evaluated by:

Observing the post training performance of employees Reaction/ feedback of the trainees Determining ROI Other Please specify _____________________________________________________________

8. Does your organization provide opportunities to employees to enhance/ upgrade

qualification? Yes No

If yes, pleasespecify ___________________________________________________________________ 19. PERFORMANCE APPRAISAL 1. The performance appraisal method followed in the organization is: _____________________________________________________________________ 2. An individual employee is evaluated on the basis of his/her: Technical skills Adaptability in the organization 3. How often is the appraisal conducted? Once in 3 months Once in 6 months Once in a year Behavior Other please specify______________________

4. Is the appraisal feedback communicated to the respected employee? Yes No

5. Are the employees satisfied with the appraisal system adopted currently? Yes No

6. What is the mode of evaluating Employee Performance in your organization? Informally Structured Appraisal Formats

7. Is the Performance Appraisal linked to Rewards & Benefits? Yes No

8. What is your satisfaction level on the following current HR Processes in the organization? Kindly tick your response in the following: PROCESSES Very Somewhat Neutral Dissatisfied Dissatisfied Somewhat Very Satisfied Satisfied

Manpower Planning Recruitment & Training & Performance Appraisal Compensation Organization structure Succession Planning/ career development 9. Does the company have any HRIS/HRMS/SAP modules installed? Yes No If, yes please mention which ones____________________________________________ 10. Are any human resource functions outsourced by the company such as a. Manpower planning & recruitment b. Payroll Management c. Hr resource Yes Yes Yes No No No

11. Would you be interested in availing HR Advisory or HR Outsourcing Services in your organization? Please Tick your response.

SN .

SERVICES

Not Interest ed

Not Sure

Somew hat Interest ed

Definit ely Interes ted

Adviso ry

Outsour cing

HR POLICIES & SYSTEMS HR Policy Manual Compensation & Benefits Exit Management Leave & Travel Policy

Other Admin policies HR MIS HR Formats TALENT Manpower Planning Recruitment Strategy Recruitment System Interview Panel LEARNING & DEVELOPMENT Induction Process Program Employee Handbook Training Need Assessment Training Process design PERFORMANCE MANAGEMENT Map & Design Job Roles & Responsibilities Map & Design Key Performance Indicators Design Appraisal & Reward System Competency Mapping Psychometric Testing Career Path Planning Coaching & Counseling ORGANIZATION DEVELOPMENT Organization Study & Strategy Organization Structure Mission & Vision Employee Satisfaction Employer Branding Team Building Leadership Mentoring HR Audit

20. CAREER PROGRESSION: 1. Does your company have a mentor system intended to help employees in their career progression? Yes No

If yes, how do you carry out the career progression through such mentor? _________________________________________________________________________________ _________________________________________________________________________________ 2. What are the different measures adopted by your organization to encourage the employees in their career growth? ___________________________________________________________________________ ___________________________________________________________________________ 3. Does your organization provide the employees an opportunity to shift their career line if their interest lies in some other area, existent in the organization? Yes No

21. LEAVE POLICY: 1. How many days of privilege do you provide your employees annually? __________ 2. Can they carry forward privilege leave? Yes No

3. Specify the conditions of availing privilege leave. _________________________________________________________________________________ _________________________________________________________________________________ 4. How many days of casual leave do you provide your employees annually? ___________________

5. What are the other kinds of leaves enjoyed by employees in your organization? _________________________________________________________________________________ _________________________________________________________

22. COMMUNICATION AND DECISION MAKING PROCESS: 1. The communication pattern in your organization is structured such that it is: Formal and transparent Informal Both

2. Is your organization encouraging employee participation in decision making? Yes No

If yes, what are the different employee participative programmes you organize? ___________________________________________________________________________ ___________________________________________________________________________ 3. What is the frequency of such programmes? Weekly Fortnightly Monthly

23. REWARDS AND RECOGNITION: 1. What are the types of rewards usually given to the employees? Monetary Both Non monetary No defined rewards

2. From the following options considered, for what all do the employees get recognition? Performance Marriage Length of service Customer satisfaction Contribution towards society Birthday Milestones Innovation and creativity Team performance Other please specify ________________________________

3. Is the method of recognizing the best employee of the month followed in your organization? Yes No

24. EMPLOYEE RECREATION:

1. Which of the following types of recreational activities are followed in your organization? Outings Organization-wide parties Offsite training/ team building activities Sports events Lunch and dinner Other please specify ________________________

2. What is the frequency of the above recreational activities? Monthly Annually Quarterly Need based Bi- annually

25. PERSONAL ACCIDENT INSURANCE POLICY 1. What are the contingencies that you cover under this policy? ________________________________________________________________________________ ________________________________________________________________________________ 2. Other than standard contingencies, do you provide any other benefits- like expenses for the carriage of the deceased, children's education grant? ___________________________________________________________________________ ___________________________________________________________________________ 3. How is the insurance amount decided? Fixed Contingent on compensation Contingent on level

4. Is there a provision for a sum insured for each employee as per personal accident insurance policy? Yes No

5. What is the general practice for ascertaining the insurance amount, if it is based on compensation or level? ___________________________________________________________________________ ___________________________________________________________________________ 26. MEDI-CLAIM POLICY: 1. What type of policy do you offer? Floater Fixed Both

2. Who all are covered under medi-claim policy? Employee only Employee, spouse, parents Employee, spouse, 2 children Employee, spouse, parents, 2 children

3. What are the services covered under the medi-claim policy? Pre-existing illness New babies from day one cover Other illness/ disorder please specify ________________________________________ 4. What is the sum insured for each employee as per the medi-claim policy? _____________________________________________________________________

27. DOMESTIC RELOCATION POLICY: 1. Do you have any policy for domestic relocation? Yes No (if no then skip the questions related to this policy)

2. The expenses covered under this policy include:

Travel Temporary accommodation

Transportation of goods Relocation bonus

Any other, please specify ____________________________________________ (Skip question no. 3, 4, 5 if travel expenses are not covered)
3. What is the mode of travel provided by the company?

Road

Railway

Air

4. If it is through railway, which class do you provide? I a/c II a/c III a/c Sleeper class

5. Do you provide economy class airfare?

Yes

No

28. NOTICE PERIOD:

1. What is the notice period a candidate on probation should serve on leaving the organization? __________________________________________________________________________

2. Is there any provision for employee on probation, who cannot serve the notice period and would like to have a smooth exit? Yes No

If yes, please specify______________________________________________________________ 3. What is the notice period in case of permanent employee leaving the organization? ________________________________________________________________________________ 4. Is there any provision in your organization for the employees to get relieved before the notice period? Yes No

29. EMPLOYEE RETENTION: 1. What are the retention strategies adopted by your organization to retain employees and also to attract prospects? Extra bonus Friendly Atmosphere Lodging and Boarding Extra cash allowance Free education for employees kids Pride given in acknowledgement Free medical facilities Giving gifts for special achievements

Other please specify ___________________________________________________________

30. COMPENSATION PROGRAMME: 1. In case of an accident, does the company provide with compensation? Yes No

2. In case an accident occurs with an employee does his family member, if capable, gets a priority to work in his place in the organization? Yes No

31. OTHER COMPANY INFORMATION: 1. Has the organization received and rewards/ recognition? Yes No

If yes, then please name them _____________________________________________________________________________________ _____________________________________________________________________________________ 2. Is the organization a member of any professional Association or Body? Yes No

If yes, then please name them__________________________________________________

3. Does the organization have ISO certification or any other Professional Certification? Yes No

If yes, then please mention the details _________________________________________________________________________

4. Which of the following best describes your Companys revenue growth goals over the next one year? 41-50% 21-30% 6-10% 31-40% 11-20% up to 5%

****Thank you for your Cooperation****