Mavis Housu
Hse. No.3, 3rd Ayiku Lane,
DTD SK 4022.
Baatsonaa – Spintex Road
GS-165-1374
Phone: +233245736160
E-mail: maybaah@yahoo.com
Profile
Seeking a challenging job as an Entry Level Administrative Assistant/ Customer Service Executive in an
organization that will fully exploit my potentials and willing to assume increasing responsibilities.
Skills Summary
Quick learner
Good Team player
Highly trustworthy, discreet, and ethical
Excellent Interpersonal Skills
Excellent Leadership Skills
Proactive, Organized, and dependable
Ability to work under pressure.
Possess excellent multitasking ability.
Highly reliable, enthusiastic, and meticulous to work.
Strong values of integrity.
Education
Executive Certificate in Business Administration 2022 – Accra Business School
Executive Certificate in Human Resource Management 2017 – Logos Business School
DBS (Secretaryship & Management Studies) 2008 ‐ 2010 – Accra Polytechnic
Microsoft Office Suite, 2008 – SAM Computer System
And also proficient in the following Software Applications
Strong MS Word, MS Excel, MS Outlook Express, PowerPoint,
Languages: English, Ewe, Akan & Fanti
Resume: Mavis Housu
Experience
British Council (Freelance Exams Invigilator) March 2023-Till Date
• Invigilation of Cambridge schools’ examination.
• Invigilation IELTS, ACCA and other professional examinations
Answering and attending to walk -in customers
FON Limited (Front desk Executive & Stock Controller), Oct 2021 – Dec. 2022
Answering incoming calls.
Attending to walk in customers.
Taking stock of daily production.
Provide product information to customers.
Supervise loading of product for distribution.
Check quality of products during production.
ISON BPO Ghana Limited (MTN Call Center Executive), Aug 2019 – March 2021.
Answering incoming calls.
Manage and resolve customer complain.
Identify and escalate issues to supervisors.
Provide product and service information to customers.
MTN Ghana (Notable Solutions Tema Comm1 & Comm6 respectively) Customer Care Rep. Jan.
2017 – Feb. 2018
Handle Customer problems, complaints, and request.
Educate customers on product.
Escalate customer issues for speedy resolutions.
Support companywide business initiatives at the branch.
CGL Group (Administrative Assistant), July 2015 – July 2016.
Making and receiving calls to prospective clients.
Checking and distributing emails to other departments.
Typing and filing of letters.
Assisting with clerical activities in the office.
Delivery of goods to clients.
Working on invoices.
Office management.
Ordering and Purchasing Office Stationery.
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Resume: Mavis Housu
Tech Mahindra (Airtel Call Centre, Customer care Rep.), Oct. 2014 – June 2015.
Used a variety of software and applications in resolving customer’s query.
Answering calls.
Escalate issues for speedy resolutions.
Sidje Media Services (Secretary), March 2012 – Oct. 2014
Sending and replying to emails
Typing and filling letters.
Paying cheques into company accounts
Arranging and setting up conference rooms for meetings
Answering and making phone calls to prospective clients
Assisting the Manager with clerical activities in the office
Reference
Available On Request.
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