INDEX

Chapter
Particulars Page No
No.
I Introduction/ Executive Summary 2

II Literature Review & theory 6

Research Methodology 20

3.1 Objectives of Study 22

III 3.2 Statement of Problem 22

3.3 Research Design 23

3.4 Hypothesis Testing (If any)

IV Organizational Profile 24

V Data Analysis and Interpretation 28

Findings, Suggestion and Conclusion 37

6.1 Findings 38

6.2 Suggestion

VI 6.3 Recommendation 39

6.4 Learning of the Student through the Project

6.5 Contribution to Host Organization

6.6 Conclusion 40

Bibliography 41

1
Executive Summary

2
The initials ERP originated as an extension of MRP (material requirements planning: later
manufacturing resource planning) . It was introduced by research and analysis firm Gartner in
1990. ERP systems now attempt to cover all core functions of an enterprise, regardless of
the organization's business or charter. These systems can now be found in nonmanufacturing
businesses, non-profit organizations and governments. To be considered an ERP system, a
software package must provide the function of at least two systems. For example, a
software package that provides both payroll and accounting functions could technically be
considered an ERP software package Examples of modules in an ERP which formerly
would have been stand-alone applications include: Product lifecycle management, Supply
chain management (e.g. Purchasing, Manufacturing and Distribution), Warehouse
Management, Sales Order Processing, Online Sales, Financials, Human Resources, and
Decision Support System. Some organizations typically those with sufficient in-house IT skills
to integrate multiple software products choose to implement only portions of an ERP
system and develop an external interface to other ERP or stand-alone systems for their
other application needs. For example, one may choose to use human resource management
system from one vendor, and perform the integration between the systems themselves. This
is common to retailers, where even a mid-sized retailer will have a discrete Point-of-Sale
(POS) product and financials application, then a series of specialized applications to
handle business requirements such as warehouse management, staff roistering,
merchandising and logistics. Ideally, ERP delivers a single database that contains all data
for the software modules, which would include:

Manufacturing: Engineering, bills of material, scheduling, capacity, workflow

management, quality control, cost management, manufacturing process, manufacturing
projects, and manufacturing flow.

Access control: user privilege as per authority levels for process execution. Customization - to
meet the extension, addition, change in process flow. Enterprise resource planning is a term
originally derived from manufacturing resource planning (MRP II) that followed material
requirements planning (MRP). MRP evolved into ERP when "routings" became a major
part of the software architecture and a company's capacity planning activity also became
a part of the standard software activity. ERP systems typically handle the manufacturing,

3
logistics, and distribution, inventory, shipping, invoicing, and accounting for a company.
ERP software can aid in the control of many business activities, including sales,
marketing, delivery, billing, production, inventory management, quality management and
human resource management.

ERP systems saw a large boost in sales in the 1990s as companies faced the Y2K
problem in their legacy systems. Many companies took this opportunity to replace their
legacy information system followed by a slump in 1999, at which time most companies had
already implemented their Y2K solution.

4
Title: A study of effectiveness of existing ERP system.
Organization: International SOS Private Limited.
Purpose of study:

The ERP require initial installation of the software, its configuration, the initial load of
data into the new application, and any work that might be required for the application to
interface properly with the IT environment of the customer, such as integration with other
applications, and whether the integration is batch or real time. The implementation phase is
typically broken into three major steps:

• Software installation

• Configuration

• Integration

The installation step is important since an incomplete or incorrect initial installation of the
software can lead to significant lost time in further steps of the implementation.
Streamlined configuration tools are critical in keeping an application implementation project
on time, since, during configuration; all the specifics of customer business requirements
are captured and shared across implementation staff. The project covers the study on the
effectiveness of existing ERP system at International SOS is the world's largest medical
and travel security services firm, which count nearly two-thirds of the Fortune Global 500
companies as clients. International SOS specializes in medical assistance, travel security
advice and information, emergency services, healthcare, evacuation and repatriation services.
The company was founded in 1985 to provide medical, travel security advice and
assistance to organizations with people living and travelling abroad. International SOS
operates from over 1,000 locations in 90 countries and takes around 5 million assistance
calls every year.

5
LITERATURE REVIEW
AND THEORY

6
Nowadays one of the significant competitive advantages in business is to faster the
supply chain. This can happen with a better strategic technology planning and often
incorporation of Information System (IS) to manage this process more effective and
efficiently. Those IS are the roots of today's' Enterprise Resource Planning (ERP) systems.
During the 90s ERP systems were the major business generators for the IT sector, while
nowadays more companies are oriented towards off-the-shelf solution. In their research
Soh, Kien and Tay-Yap (2000) discuss the issues organization face then go for off-the-
shelf solutions.

Common problems are misfits an ERP system has related to certain business process.
These misfits resolution is tradeoffs between organizational change and IS customization.
They also explain that an misfit analysis must be carried out early in the process. Moreover,
comprehensive understanding of the critical organizational processes and detailed knowledge
of this complex software are required. ERPs are considered complex and painful to
implement mainly because they force an organization to change its way of working as
well as they are considerable expense, with long return on investment value (Al-Mashari et
al., 2003).

Implementing an ERP system takes from one to five years. Due to those and other factors some
organization found themselves in situation, where buying an ERP system cost them times
cheaper than installing and maintaining it. Often those issues lead organizations to cancel or
drop of the idea of implementing particular ERP. This paper will discuss what ERP is, how
an organization can benefit from it and what are the critical success factors in implementing an
ERP and ways to overcome them. Moreover it will talk about the most common features an
ERP can offer and how to classify them. Partially the gap between theory and practice will
be analyzed as well.

Advantages of Tally ERP 9.0

Tally is largely considered the best simply because it is easy to use, operates at high
speeds, robust and powerful, highly versatile and flexible, has no codes, executes in real
time and has full-proof online help. Moreover, the possibility of Tally customization makes

7
the software suitable for distinctive business functions. Tally Solutions develops the simplest but
very powerful business management software solutions that cater to varying business needs
from the most fundamental to the more complex. Tally software can handle financial and
inventory management, sales and purchase management, invoicing, reporting and MIS. The
more recent versions of Tally also handles taxation for businesses and Tally ERP 9 is
the most recent and popular Tally software used by businesses across the world.

Tally Technology Advantage

Tally ERP 9 is holistic business accounting and financial management software that offers
innumerable technology advantages.

Data Reliability: The tool is robust that even power failures or machine shut down
functioning does not affect.

Data Security: Data integrity checks also ensure that no external modifications to the data
can intervene with Tally. The availability of binary encoding storage format avoids tricky
information grouping. Access to database is through an activated ODBC layer.

Language and Database:

Tally ERP is built with a programming language developed specifically for Tally called TDL
(Tally Definition Language), a high-level object-oriented language.

TDL: TDL is developed to provide the user with the flexibility and power to extend the default
capabilities of Tally and integrate them with the external applications. TDL provides capabilities
for Rapid Development, Rendering, Data Management and Integration.

TDL is an Action-driven language based on definitions. It emphasizes strongly on the concept of

re-usability. It comprises of Interface and Data objects. Interface objects mainly determine the
behavior of the product in terms of user experience. Data objects are mainly used for data
persistence in the Tally Database.

8
Comparison with other Languages:

Today, there are many languages in the world which are used to develop applications. These
languages are developed keeping some specific areas of application in mind. Some languages are
good for developing front-end applications, while others may be good for writing system
programs. The various categories of languages available today are as follows:

Low Level Languages

Low level Languages are languages that can interact directly with the hardware. They comprise
instructions which are either directly given in computer-understandable digital code or in a
pseudo code. These languages require very sound knowledge in hardware. For example,
Assembly language or any native machine language.

Middle Level Languages

Middle Level Languages consist of syntax, rules and features just like the high level languages.
However, they can also implement low level languages as part of the code. For example, C, C++,
etc.

High Level Languages

High level languages are very much like the English language. They are easy to learn, program
and debug. High level programming languages are sometimes divided into two categories: Third
Generation and Fourth Generation languages.

Third Generation Languages

Most High Level languages fall in the category of Third Generation Languages. Third
Generation languages are procedural languages, i.e., the programmer specifies the sequence of
execution and the computer strictly follows it. The execution starts from the first line of the code
to the last line, taking care of all the control statements and loops used in the program.

Fourth Generation Languages

9
There is no clear-cut definition for the Fourth Generation Languages (4GL). Normally, the 4GL
are high level languages which require significantly fewer instructions to accomplish a task.
Thus a programmer is able to quickly develop and deploy the code. Most 4GL are non-
procedural languages.

For example, some 4GL are used to retrieve, store and modify data in the database using a single
line instruction, whereas other 4GL use report generators to generate complex reports. It is
sufficient to specify headings and totals using the language, and the report is generated
automatically. Certain 4GL can be used to specify the screen design, which will automatically be
created.

On having understood the categorization of computer languages, TDL can be categorised as a

Fourth Generation, High Level Language. The capabilities which TDL provides to the users is
much more than what other 4GL languages provide. This may extend to meeting specific
purposes like database management, report generation, screen design, etc.

TDL is a comprehensive 4G language which gives tremendous power in the hands of the
programmer by providing data management, complex report generation and screen design
capabilities, using only a few lines of code, leading to rapid development. Let us now analyse the
features in detail, which help us in understanding and appreciating the capabilities provided by
the development language of Tally, i.e., TDL - Tally Definition Language.

The TDL Program - At a Glance:

Before we discuss the capabilities and features of TDL in detail, let us have a look at the basic
TDL program. The following figure describes all the components in a TDL Program.

The description, usage and detailed explanation of each component will be taken up in the
subsequent chapters.

10
 FIG: TDL PROGRAM BASE

TDL Capabilities:

Rapid Development

TDL is a language based on definitions. It is possible to reuse the existing definitions and deploy
them. This is a language meant for rapid development. It is possible to develop complex reports
within minutes. The user can extend the default functionalities of the product by writing a code
consisting of a few lines.

Multiple Output Capability

The same language can be used to send the output to multiple output devices and formats.
Whenever an output is generated, it can be displayed on the screen, printed, transferred to a file
in particular format, and finally mailed or transferred to a web-page using Http protocol. All this
is made possible just by writing a single line of code. Just imagine the technology used to
develop the platform that such a complex task is developed and implemented using only a few
lines.

Data Management Capability

As discussed earlier, the data is stored and retrieved as objects. There are a few internal objects
predefined by the platform. Using TDL, it is possible to create and manipulate information on
these with ease. Suppose, an additional field is required by the user to store information as a part

11
of the predefined object. This capability is also provided in TDL, i.e., by using TDL, the user can
create a new field and store a value into it, which can be persisted in the Tally.ERP 9 database.

Integration Capabilities: You can integrate your solutions with Tally Prime using these
capabilities. When more information needs to be shared across traditional business boundaries,
the way you integrate your systems and processes is rapidly becoming one of the most important
priorities in business today.

TDL Features:

Definition Language

A definition language provides the users with ‘Definitions’ that can be used to specify the task to
be performed. The user can specify the task to be performed, but has no control over the
sequence of events that occur while performing the specified task. The sequence of events is
implicit to the language and cannot be changed by the user. TDL works on Named Definitions,
which means that every definition should have a name and that name should be unique. TDL has
User Interface Objects like Reports, Forms, Parts, Lines and Fields as definitions.

TDL can define Reports, Menus, Forms, and so on, but the Definitions will not have any
relevance unless they are used. Definitions are deployed by use, not by existence.

TDL is based on concepts pertaining to Object Oriented Programming. This language has been
created for reusability. Once a definition is created, it can be reused any number of times.
Besides the reusing capability, the user can also add new features, along with the existing
definitions.

Tally.ERP 9 has a singular view of all the TDL Definitions, which means that the Tally.ERP 9
executable reads TDL (user defined and default) as one program. On invoking Tally.ERP 9, all
the default TDL files of TDLServer.DLL will be loaded. The user TDLs will be subsequently
loaded as specified in Tally.ini.

Non-Procedural Language

Most of our programming experience has been in dealing with a procedural language where we
define a sequence of actions to define the sequence of events that take place. The entire control is
with the programmer. The programmer is able to determine the start and end-point of the

12
program. The programmer cannot control the sequence. All the sequences are implicit in the
program. The programmer cannot write his/her own procedure. The platform provides a set of
functions for the TDL programmer.

Action-Driven Language

The programmer can only control as to what happens when a particular event takes place. During
interaction, the user can select any sequence of actions. Based on his/her action, a particular
segment of code gets executed.

Rich Language

TDL is a rich language, that refers to a list of functions, attributes, actions, etc., which are
provided by the platform. It is possible to develop a complex report or modify the existing one
within no time. Imagine how many lines of code would be required if a simple button were to be
added using a traditional programming language.

Flexibility and Speed

The architecture of the software and the language provide extraordinary flexibility and speed.
Speed in this regard refers to the speed of deployment. With Tally.ERP 9, the deployment is
extremely rapid.

Tally.ERP 9 is flexible enough to change its functionality based on the customer’s business
requirements. Most of the times, the customer-specific requirements may seem like major
functional changes that have to be done, but they may only be minor variations of the existing
functionality, which can be done within no time.

Learning Outcome

The major functional areas of Tally.ERP 9 are purchase processes, sales processes,
manufacturing processes, payroll, MIS, statutory compliance and TSS.

● TDL is the application development environment of Tally.ERP 9.

● TDL is a Fourth Generation High Level Language.

● TDL is not only a definition language, but also a non-procedural, action-driven language.

13
TDL Components

The TDL consists of Definitions, Attributes, Modifiers, Data Types, Operators, Symbols and
Prefixes, and Functions. Let us now analyse the components of the language.

Types of Definitions

The various definitions in TDL are categorized as follows:

● Interface Definitions – Menu, Report, Form, Part, Line, Fields, Button, Table

● Data Definitions – Object, Variable, Collection

● Formatting Definitions – Border, Style, Color

● Integration Definitions – Import Object, Import File

● Action Definitions – Key

● System Definitions

Classification of Attributes

The classification of attributes is done based on the number of values they accept, and if they can
be specified multiple times under the definition, i.e., based on the number of sub-attributes and
the number of values.

There are seven types of attributes:

 Single and Single List

 Dual and Dual List
 Triple and Triple List
 The Attribute type ‘Menu item’
 Report Definition Attributes
 Form Definition Attributes
 Part Definition Attributes

14
Data Types

The Data Types in TDL specify the type of data stored in the field. TDL, being a business
language, supports business data types like amount, quantity, rate, etc., apart from the other basic
types. The data types are classified as Simple Data Types and Compound Data Types.

Simple Data Type

This holds only one type of data. These data types cannot be further divided into sub-types.
String, Number, Date and Logical data types fall in this category.

Compound Data Type

It is a combination of more than one data type. The data types that form the Compound Data
Type are referred to as sub-data types. The Compound Data types in TDL are: Amount,
Quantity, Rate, Rate of exchange and Aggregate.

Final Saying

● In a TDL program, the ‘Report’ and ‘Menu’ definitions can exist independently.

● The hierarchy of definitions in a TDL program are as follows:

 Report uses a Form

 Form uses a Part
 Part uses a Line
 Line uses a Field and
 A Field is where the contents are displayed or entered.
 The Report is called either from a Menu or from a Key Event.
 TDL consists of Definitions, Attributes , Modifiers , Data Types , Operators , Symbols &
Prefixes , and Functions.

OTHERS ERP PLATFORMS:

1. Microsoft Dynamics 365

15
Microsoft’s suite of Dynamics 365 software offers a variety of ERP options geared toward a
broad range of business areas. The software is notable for its use of AI to provide insight into
optimizing business operations. Microsoft bills its ERP systems as an excellent option for
businesses that currently lack modern ERP software and still need to “break down” a siloed
approach.

Dynamics 365 integrates seamlessly with LinkedIn Sales Navigator, a major plus for businesses
already accustomed to this service, as they can continue using it without the need to implement a
separate ERP tool. As part of its Dynamics line, Microsoft also offers CRM software that
effortlessly integrates with its broader ERP systems. These features make Dynamics 365 a
worthy consideration for businesses that interact heavily with customers and place a high value
on solidifying customer relationships.

2. SAP Business By Design

This cloud-based ERP system from SAP SE is designed with small to medium-sized companies
and subsidiary businesses in mind. Business By Design’s popularity in this area is backed up by
the fact that it’s deployed in nearly 150 countries. As a result, it’s grown to incorporate 11 other
languages beyond English, making it a fitting choice for companies with international operations.

SAP’s Business By Design software does it all, with tools in areas as varied as grant
management, supplier relationship management and executive support. A set of “prepackaged
integrations” makes third-party applications exceptionally easy to build in.

3. Epicor ERP Systems

Epicor scraps the one-size-fits-all theory for EPR solutions, eschewing the popular model that
builds optional add-ons atop a single generic base system. Instead, the company has a menu of
distinct, hyper-specific ERP systems that each offer a tailor-fit solution to the ERP needs of a
single industry. The company makes a point of addressing the needs of small, midsized and
global businesses alike.

Examples of Epicor’s industry-tailored offerings include Epicor BisTrack for building materials
businesses, Epicor Eagle for independent retailers, Epicor Kinetic for manufacturers and Epicor
Eclipse for electrical, HVAC, plumbing and PVF businesses. Also offered are the aptly named

16
Epicor LumberTrack, Epicor CMS Automotive and Epicor Decor Fusion (for paint and decor
retailers), among other options.

4. Oracle NetSuite ERP

This industry-leading ERP system bills itself as the world’s “most trusted” cloud-based ERP
software. NetSuite may be able to claim the title of the most deployed cloud ERP solution with
over 32,000 companies as customers. NetSuite has built up as much direct experience with
cloud-based ERP software as any developer out there, with roots in some of the earliest examples
of cloud applications and ERP systems.

Now owned by Oracle, the company has retained its industry leader status and solidified its
popularity through generalization. Its software products satisfy virtually every ERP need for
companies in all sorts of industries. NetSuite ERP uses the model of a basic, core platform
(covered by an annual licensing fee) with optional add-on modules. While the suite as a whole
aims to provide an all-in-one solution, the à la carte options mean users are still paying only for
the tools they need.

5. Brahmin Solutions

ERP software from Brahmin Solutions excels at large-scale, real-time inventory management,
making it a worthwhile consideration for bigger retailers, wholesalers and distributors. Users rely
on its ability to gracefully integrate the management of a distribution system with multiple sales
channels and warehouses.

Brahmin Solutions is notable for integrating an expiration date tracking function designed for
businesses handling perishable goods and other time-sensitive materials. This not only lets users
track impending deadlines but also provides support for strategizing when to move what for
maximum profit. The software is also noted for its thoughtful and comprehensive reporting
systems.

17
  Key ERP Functional Requirements

Enterprise resource planning (ERP) is business management software, typically a suite of

integrated applications that collect, store, manage, and interpret data from product
planning, manufacturing, service delivery, marketing and sales, inventory management, and
many other business activities. ERP presents an integrated, comprehensive view of essential
business processes, often as they take place, using common databases maintained by a
database management system. ERP systems track business resources and commitments. The
applications that comprise the system distribute collectively among the various departments data.
they individually provide. ERP functions facilitate information flow for all business areas and
manages exterior stakeholder connections.

Enterprise system software is a multi-billion dollar industry producing components that

support a variety of business functions. Information technology (IT) investments have become
the largest capital expenditures in USA businesses over the past decade.

Early ERP solutions were for large enterprises, but smaller businesses now use them as
well.

Common ERP Functional Requirements

• An integrated system operating in or near actual real time without reliance on periodic Updates

• A common database supporting all applications • A consistent look and feel across modules

• System installation with elaborate application integration by the in-house IT department

Functional Areas of ERP (Modules):

• Financial Accounting

• Managerial Accounting

• Human Resources

• Supply Chain Management

• Project Management

• Customer Relationship Management

18
• Data Services

ERP System Needs

• It must be unified with applications and interfaces easy to use and working seamlessly
across multiple departments.

• Search and report utilities

• Workflow management where data updates and actions follow a logical sequence based on
business needs.

• Report generation usually available in either dashboard form or data-editing applications like
spreadsheets on management, department, team, and individual levels is another important
ERP need. • Communication in ERP systems is by automated mail generation, instant
messaging, chat, or general broadcasts at individual and group levels

The Bottom Line

ERP is a complex framework to implement and usually needs a dedicated vendor for
implementation. Two big problems in ERP implementations are high costs and failures to
maintain best practices. Careful valuation of vendors and free open-source solutions can
control and mitigate costs and appropriate employee training can improve maintenance of
best business practices. Proper initial assessment of needs, association with reputable vendors
with sufficient expertise, and clarity on "requirements from the start help implement
efficient and effective ERP systems.”

19
 RESEARCH
METHODOLOGY

20
For this study, the research was organized along key ownership experience criteria that
allowed the research to capture quantitative and qualitative information across the major
components of enterprise applications. The list of criteria was thoroughly defined to take into
account the experience of not only the technical staff, but also end users who must
accomplish specific business tasks with the application. The software versions that were
compared included: Microsoft Great Plains version 7.5 and previews of Microsoft Great Plains
version 8.0

Oracle E-Business Suite 11.5.9 PeopleSoft Enterprise 8.8 and 8.9 and Enterprise One 8.11 SAP:
my SAP Business Suite R/3 4.6 and SAP R/3 Enterprise 4.7

Siebel 7.5 and Siebel 7.7 The research also included functional areas such as Financial and
Human Capital Management Systems (FMS & HCM), Supply Chain Management (SCM),
Customer Relationship Management (CRM); and application lifecycle phases such as
installation, implementation, configuration, usage, maintenance, support, and upgrades. We
have broken the entire process down into five steps: Reviewed vendors' web sites and their
positioning documents, as well as their online and hard copy documentation. Utilized
analyst reports, press articles, and technical reviews that is available to the general public.

Validated, using the defined criteria, the information collected in steps l and 2 through in-
depth interviews with the consulting panel of experts. For the interview process, preference
was given to respondents with multi-year experience and experience with the latest version
of the application to ensure that the entire application lifecycle was properly covered.

Compared and analyzed findings from this primary and secondary research to generate a
rating for each vendor on specific criteria. In this comparison and analysis, the respondent’s
experience with multiple vendors was leveraged as well. Aggregated comparisons and ratings
along three major phases of the enterprise.

application ownership lifecycle. Research is undertaken within most professions. More than a
set of skills, it is a way of thinking: examining critically the various aspects of your
professional work.

21
It is a habit of questioning what you do, and a systematic examination of the observed
information to find answers with a view to instituting appropriate changes for a more
effective professional service.

OBJECTIVES OF STUDY:

• To understand the concept of Enterprise Resource Planning (ERP)

• To study the advantages of ERP

• To study Installation processes of ERP with elaborative example of tally 9.0.

• To study the different application of ERP.

STATEMENT OF PROBLEMS:

In spite of ERP’s significant growth from the late 1990s to the present day, there are a number of
challenges that companies may encounter when implementing ERP. Dillard and Yuktha’s (2006)
stated that most multinational Finns are using ERP and that more small and midsize
companies have begun to adopt ERP. Despite ERP's promises to benefit companies and a
substantial capital investment, not all ERP implementations have successful outcomes.
ERP implementations commonly have delayed an estimated schedule and overrun an initial
budget (Ehie & Madsen, 2005; Helo, Anussomnitisam & Phusavat, 2008). Furthermore, the
literature indicates thatERP implementations have sometimes failed to achieve the
organization's targets and desired outcomes. Much of the research reported that the failure of
ERP implementations was not caused by the ERP software itself, but rather by a high
degree of complexity from the massive changes ERP causes in organizations (Scott &
Vessey, 2000; Helo et al., 2008; Maditinos, Chatzoudes & Tsairidis, 2012). These failures
can be explained by the fact that ERP implementation forced companies to follow the
principle of 'best practices' in most successful organizations. and form appropriate reference
models. (Zomada & Velkavrh, 2005) According to Helo et al., (2008), "Unlike other
information systems, the major problems of ERP implementation are not technologically

22
related issues such as technological complexity, compatibility, standardization, etc. but
mostly [about] organization and human related issues like resistance to change, organizational
culture, incompatible business processes, project mismanagement, top management
commitment, etc.". Huang, Chang, Li and Lin (2004) presented the top ten risk factors
causing ERP implementation failure (See Table 1-1 below).

RESEARCH DESIGN:

A broad definition of research is given by Martin Shuttle worth - "In the broadest sense
of the word, the definition of research includes any gathering of data, information and
facts for the advancement of knowledge." Research is a process of collecting, analyzing and
interpreting information to answer question. But to qualify as research, the process must have
certain characteristics: it must, as far as possible, be controlled, rigorous, systemat ic, valid
and verifiable, empirical and critical.

It is a structured enquiry that utilizes acceptable scientific methodology to solve problems

and create new knowledge that is generally applicable. Scientific methods consist of
systematic observation, classification and interpretation of Data.

23
Organizational Profile

24
Organization Information

25
Organization Information

26
DATA ANALYSIS AND
INTERPRETATION

27
ERP analytics leverages ERP software and services to gather and analyze data produced by
organizations’ activities. It involves parsing data generated by business operations and presents
reports, dashboards and visualizations in the form of graphs, charts and maps to communicate
performance metrics, trends and patterns. It helps users derive insights by streamlining their
efforts to search, merge and query data to make robust business decisions.

Components: ERP analytics entails processes and methods that collect, store and analyze data
obtained from business operations to optimize performance. It provides a comprehensive state of
the business to the stakeholders to help them make actionable decisions.

The components of ERP analytics include:

Data Mining: Data mining is the process of finding trends, patterns, correlations and anomalies
within large datasets. It uses a broad range of techniques like machine learning and statistics to
uncover patterns, and insights are used to increase business revenue, cut costs, reduce risks and
boost customer relationships.

Reporting: Collaborate with stakeholders to present data analysis in the form of reports so they
can make informed decisions. The reports consist of charts, graphs and visualizations to present
findings in a single source of truth.

Performance Metrics: Compare current performance data with historical data to track
performance against predefined goals using customized dashboards.

28
Descriptive Analytics: Descriptive analytics is a statistical method that summarizes historical
data to identify trends and patterns.

Data Querying: Ask data-specific questions in natural language to extract specific information
or answers from complex datasets.

Statistical Analysis: Obtain results from descriptive analytics and further explore data using
inferential statistics to gauge how a trend happened and why.

Data Visualization: Create visual data representations such as charts, graphs, maps, histograms
and more to convey meaningful insights.

Visual Analysis: Explore data through visual storytelling to communicate insights on the fly.

Data Preparation: Data preparation involves combining data from multiple sources, cleaning it
to eliminate discrepancies, identifying dimensions and measurements and preparing it for data
analysis.

Primary Benefits:

Let’s look at the benefits of ERP Analytics:

Better Demand Forecasting

Demand forecasting typically involves identifying patterns and trends in historical data that
reveal sales fluctuations over time. Users can dig deeper to help organizations determine how
soon to stock up on in-demand inventory. Users assess weekly, monthly and yearly seasonality
factors to provide requisite guidance to the business.

29
Provides Real-Time Insights

ERP analytics offers real-time insights into customer data. It tracks customer behavior and
formulates strategies to raise their satisfaction levels. Real-time analytics improves profitability,
reduces costs and propels business towards exponential growth.

Fuels Growth

Predictive analytics lets you formulate data-driven strategies to deal with challenges and leverage
possibilities for business growth. Knowing that you’re seeing the whole picture can help you
understand how changes will influence customers, vendors, stakeholders and departments.
Leveraging predictive analytics keeps guesses and speculations out of the game and uses data to
make difficult decisions.

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 Interpretation
Interpretation analysis of ERP (Enterprise Resource Planning) management software involves
assessing its features, benefits, challenges, and impact on an organization's operations. ERP
software is a comprehensive solution that integrates various business processes, departments, and
functions into a unified system, facilitating data flow, collaboration, and decision-making. Here's
a breakdown of the key aspects to consider in an interpretation analysis:

1. Features and Functionality: Analyze the software's capabilities, such as financial

management, human resources, supply chain, inventory, customer relationship management, and
more. Evaluate how well these features align with the organization's needs and whether they can
handle complex business processes.
2. Integration: Assess how well the ERP system integrates different departments and
processes, reducing data silos and improving information sharing. Integration capabilities can
impact the efficiency of operations and decision-making.
3. Data Management and Accessibility: Examine how the ERP software manages data,
ensuring accuracy, consistency, and security. Consider whether the software provides real-time
access to critical data, aiding in quicker and informed decision-making.
4. Customization and Scalability: Analyze the software's flexibility to be tailored to the
organization's unique requirements. Evaluate its scalability to accommodate growth and
changing business needs.
5. User Experience and Training: Assess the user interface, ease of use, and user
experience. Additionally, consider the availability of training resources and support to ensure
that employees can effectively utilize the software.
6. Cost and Return on Investment (ROI): Evaluate the total cost of ownership, including
licensing, implementation, training, maintenance, and ongoing support. Measure the potential
ROI through increased efficiency, reduced errors, and improved decision-making.
7. Implementation Process: Understand the complexity and duration of the
implementation process. Delays or challenges during implementation can affect the overall
success of the ERP system.
8. Change Management: Consider how the organization manages the transition to the new
system, including addressing resistance to change, employee training, and communication
strategies.
9. Security and Compliance: Evaluate the software's security features, data encryption,
access controls, and compliance with industry standards and regulations (e.g., GDPR, HIPAA).
10. Vendor Reputation and Support: Research the ERP vendor's reputation, track record,
and customer support services. A reliable vendor can contribute to a smoother implementation
and ongoing system maintenance.
11. Benefits and Challenges: Identify the potential benefits of the ERP system, such as
improved efficiency, better decision-making, streamlined processes, and enhanced collaboration.
Also, consider potential challenges, such as cost overruns, integration difficulties, and user
adoption issues.
12. Long-Term Strategy: Determine how well the ERP software aligns with the
organization's long-term business strategy and goals. An effective ERP system should support
the organization's growth and evolution.

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In conclusion, an interpretation analysis of ERP management software requires a comprehensive
evaluation of its features, integration capabilities, user experience, costs, benefits, challenges,
and alignment with the organization's objectives. This analysis helps organizations make
informed decisions about adopting, implementing, and leveraging ERP systems to enhance their
operational efficiency and competitiveness.

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Output

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 FINDINGS,
SUGGESTIONS AND
CONCLUSION

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FINDINGS

 ERP helps to create invoice.

 Without training employees are unable to understand ERP, so company have to arrange a
training program
 A effective ERP environment requires a committed and well-trained work force that
participates fully in technologies.
 Continuous improvement of all documents, records and bills is at the heart of ERP.
 In ERP if you entered a data then you cannot delete that data without permission of
administrative so you have to enter data carefully.
 Employees are satisfied with ERP 9 so they don't want to purchase a new version.
 In INTERNATIONAL SOS (I) LTD Finance is the important department because most
of ERP used in this.
 ERP software is very useful in company and also it is user friendly.

SUGGESTIONS

 Organization must focus more on doing work in ERP.

 There is new version ERP 14. So organization should have to use latest version.

 Organization should provide training on weekly basis.

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There are some limitations of effectiveness of ERP in International SOS Private Limited.

• Some employees are unable to unable to understand the ERP.

 Without technical knowledge one cannot use ERP effectively.

Learning of student through the project.

1. KNOW YOUR EMPLOYEENESS : Identify employees with the same level of

technical expertise and train them to avoided conflicts in understanding and using the
software.
2. SELECT THE RIGHT TRANING METHOD: To help employees manage to their
work and trainings this would help highly in reinforcing the knowledge.
3. PROVIDE CONTINUOUS TRAININGS : E-learning make it is very easy and
convenient to provide continual training to communicate new updates.

Contribution the Host Organization.

The implementation of Enterprise Resource Plaining (ERP) System has become generalized in
companies and organization are mentioned.

 Organizational Configuration

An ERP software flattens organizational hierarchy and downsizes the organization. This result in
scaling of operations, reduced cost, better control over business and faster decision making.

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  Horizontal Integration

An ERP software help cross-functional staff to effectively communicate and to better coordinate
their task with each other. Better coordination has a direct impact on the organizational
productivity, as it goes several notches higher.

 Organizational centralization

An ERP system allows organizations to decentralize and delegate its decision-making power.
This ensures employee empowerment, efficient decision-making, more free time for the top
management to focus on bigger goals, and greater flexibility within the system

 Organizational standardization

An ERP implementation standardizes organization’s business processes and working practices.

The resulting consistency ensures enhanced productivity and efficiency, timely deliveries, cost-
efficiency and greater consumer trust in your brand.

Conclusion:

I conclude project that ERP software is very useful to the international SOS (i) LTD. Origination
should have to try new version of ERP because of new version has new features. While employ
ERP system maybe expensive, it offer a cost efficient system allowing for efficient
communication in between. The organizations should take extra precautions when it comes to
choosing the correct ERP system for them. There have been many causes that organization have
lost a lot of money due to selecting to the wrong “ERP solution and a provider for them”

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ERP analytics can go a long way to generate useful business insights and deliver a competitive
advantage. With these tools, it is possible to aggregate data from different sources and generate
reports and dashboards for specific business departments or businesses.

Bibliography

 Allen.T. (2008). The "secret sauce" that maximizes ROI for ERP.
 Amesen, S. (2013). Is a cloud ERP solution right for you.
 MR. Alex R Taylor, SME chooses to effective ERP software Seo. G. (2013).
Challenges in Implementing Enterprise Resource Planning (ERP System)
 Zhelyazkov, G. (2010). Enterprise Resource Planning.

WEBSITES

 www.encyclopedia.com
 www.google.com
 www.wikipedia.org
 www.internationalsos.com
 wwww.sap.com
 www.quora.com
 www.tally.com

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