Adrian Kennedy
Sacramento, CA 95827
arkennedysr24@aol.com
916-361-9070
Work Experience
Field Tech and Desktop Support
HP (Contractor)
July 2019 to Present
Surveys of the hardware within the workstations/taking inventory of the hardware on site. This would
include taking pictures of equipment, extracting serial numbers, and documenting their findings to
send to the client.
Hands on installations of UPS/printers/Servers. This also includes replacing (un-installing/re-installing)
servers/UPS’s/printers.
Perform break/fix tickets, trouble shooting connectivity for clients at various facilities.
Work with Black box to ensure all networks are up and certified as operational.
Media Operations Manager/ Data Center Site Support Tech
DXC-HPE (Contractor) - Rancho Cordova, CA
December 2015 to September 2018
Media Operations Manager Responsibilities:
• Primary Point of contact for any/all functions relating to the MEDIA section of the server floor.
• Removal and disposal of Media, systems and all MEDIA devices for current and separated clients.
• Provide guidance, training, work effort in MEDIA center as appropriate.
• Ordered/filed media accurately for Data Center library system.
• Proficient in the use Iron Mountain's Secure Sync application for media shipping/receiving.
• Respond to system requests for Mainframe and/or Midrange system mounts, retrieving, organizing,
and dismounting of media.
• Various duties; performing media drive cleaning processes, and replacement.
Site Support Tech Responsibilities:
• Call center and creation maintenance and customer service.
• Install New Network cable infrastructure, using cat 6E copper and fiber cabling.
• HPE Cabling hands and eyes.
• Creation of change and incident service tickets. Routing CAT 5 or CAT 6 cable on a server floor.
• Rack and stack work, closet work, putting together server racks, patch panels.
• Fiber experience including, SC and LC Connectors, to transceivers and switch ports.
• Ability to read and understand schematic and line diagrams. Troubleshooting networking issues
connectivity.
• Removal of Servers, KVM switches and other power supplies
• Removal of customer racks and cabinets
• Pulling of cables CAT5/6 and fiber as well as cable traces for the clients to ensure all systems are go.
Computer Operator
OAO Technology - Rancho Cordova, CA
April 2008 to October 2008
• Ordered and filed media accurately for Data Center's information library system.
• I am proficient in the use of the Iron Mountain and the Recall system. I was tasked primarily with
loading drives and filing media in the library.
• In this position I became very proficient, in various computer consoles especially the TSM1, TSM2 and
• ATL.
• Other responsibilities included response to system requests for Mainframe and/or Midrange system
mounts, retrieving, organizing, mounting and dismounting media.
• I assisted the Librarian with various duties, performing media drive cleaning procedures.
General Labor Worker
Labor Ready - Rancho Cordova, CA
October 1998 to October 2008
• I preformed various construction skilled labor jobs, such as demolition, installation and removal.
• Outstanding communication skills, organized, results-driven.
• I am very knowledgeable in safety compliance (OSHA, ADA, UBC and HAZMAT).
Computer Operator/ Tape Librarian
EDS - Rancho Cordova, CA
February 2001 to August 2005
• Knowledge of VMS and MVS mainframe operating systems. Experience with JCL commands, TSO and
ISPF operations.
• Proficient cataloging and scheduling of tapes utilizing CA-1, CA-7 and EDS developed utility MHS.
• Monitoring TNG databases to ensure they are synced and correct. Fixing minor problems or escalate
and assisting in major issues such as DB rebuilds and outages.
• My team and I worked with batch operators to ensure prompt and efficient running of all specified
jobs. As well as modifying jobs to fit into scheduling miscues.
• Shipped and received data tapes for clients using MHS, Airborne and FedEx.
• Assisted in organizing unused space into storage areas for various data storage devices & identified
and corrected problems with storages devices as needed. (Such as media drives, silos, quick tape and
unicenter)
• Coordinated job backups with clients on a national and international level.
Education
Associate in Interdisciplinary Studies Social and Behavioral in Science
Folsom Lake College - Folsom, CA
2011 to 2014
Associate's in General Studies in General Studies
Chabot College - Hayward, CA
1995 to 1998
Skills
customer service. (2 years), maintenance (2 years), RECEPTIONIST (2 years), RETAIL SALES (2 years),
training (2 years), Customer Service
Certifications/Licenses
Drivers License
Additional Information
SKILLS SUMMARY
IT professional offering extensive knowledge pertaining to following areas of expertise:
• Garnered extensive experience in developing plan, conducting audits and variance analysis,
processing, reports and filings, and maintaining accurate inventories.
• Providing supervision in customer service support through account maintenance, problem resolution,
staff training, and planning proactive procedures to avoid issues in the future.
• Responsible for conducting research and coordinating assessments to determine the level of impact
and needs based on specific diagnoses.
• Excellent communication and interpersonal skills.
