SHARJAH INDIAN SCHOOL, Br.

JUWAIZA
WORKSHEET –UNIT 1
BUSINESS STUDIES –XII
1) Identify the concept if mangers are concerned with end result irrespective of cost incurred.
a. Efficiency b. Effectiveness c. Both a & b d. Neither a nor b
2) A Mall needs to be managed so do a school and also an automobile plant. Which feature
of management is highlighted here?
a. Goal oriented Process b. Continuous Process c. Intangible force d. All
pervasive.
3) In an organization tools and spare parts are kept in cafeteria, there is no proper instruction for
the staff and they are unhappy and demotivated. Identify the feature of management not present
in the organization.
a. Dynamic function b. Intangible force c. Multidimensional d. Group Activity.
4) SAIL regularly provide services related to agriculture, industry, education, health to the
people living nearby the steel plants. Which objective of management are they satisfying?
a) Organisational Objectives b. Social Objectives c. Personal Objectives d. All of them.
5) Which one of the following is not a feature of profession?
a. Restricted Entry b. Ethical Code of conduct c. Based on practice and creativity d. Service
Motive.
6) Ashutosh Goenka was working in Axe Ltd. Manufacturing air purifiers. He found that the profits had
started declining from the last six months. Profit has an implication on survival of the firm, so he
analysed the business environment to find out the reasons for this decline. Identify the level of
management at which Ashutosh is working
a. Top level b. Middle Level c. Operational level d. Advisory level.
7) At which level of management coordination is required?
a. Top level b. Middle levelc. Supervisory Level d. All 3 levels.
8) This function of management takes necessary steps to bring the actual result closer to the
desired results.
a. Planning b. Organising c. Directing d. Controlling.
9) The following is not an objective of management
a. earning profits b. growth of the organization c. providing employment d. policy making
10) Policy formulation is the function of
a. top level managers b. middle level manager s c. operational management d. all of the above
11) Like a thread in a garland, what is part of all management functions?
a. Coordination b. Planning c. Staffing d. Controlling

12) Why is management not considered as a full-fledged profession?

a. There is no systematized body of knowledge
b. There is no universal validity and
application
c. Because there is no restriction on anyone being designated or appointed as manager in any
business enterprise.
d. Because it is not creative in nature.
13) Survival, Profit and growth are essential targets of any business. Which objective
of management is referred here
a. Organisational objectives b. Social objectives c. Personal objectives d. None of the
above

14) Name the process of designing and maintaining an environment in which individuals working
 together in groups, efficiently selected aims
a. Management b. Coordination c. Planning d. Controlling

ANSWER THE FOLLOWING

15) ‘Space’ Private limited is a company with several branches all over the country. It has a complex
organisation structure in which actual production is in the hands of several skilled artisans and
marketing is done by staff at branches such as the one managed by Aiyushi. Day in Aiyushi’s
life consists of a series of interrelated and continuous functions. She has to plan a special festive
collection for Diwali and Christmas. She also has to regularly communicate with her suppliers
to ensure that deadlines regarding delivery of goods are met. In the course of the day she meets
customers for a general feedback. Identify the role played by Aiyushi.
16) ABC company started a textile business. The company business was to export garments to
Multinational Companies based in U.S.A. The company set the target of achieving the sales for rupees 10
crores and ensured that he made a profit of Rupees one core. After two years they expanded their
business to Europe and the Middle East. They took care of the employees need by promoting the
deserving employees and giving them all the perks and facilities to satisfy their personal needs. They
ensured that the quality of goods they produced is according to their specifications, they took care not to
employ child labour, provided good working environment for the workers and also undertook the task
of adopting a village by taking care of all the basic necessities of the village.
From the above information quote the lines and classify the objectives of management
17) ABC Limited’s target is to produce 15,000 T-shirts per month at a cost of Rs.300 per shirt. The
production manager could achieve this target at a cost of Rs.320 per shirt. Do you think the
Production manager is ‘efficient’? Give reason in support of your answer.
18) A company manufacturing mobile cables is facing a problem of decreasing sales. What steps
should each level of management take in order to solve the problem faced by them?
19) It is the primary functions or activities that management performs to get things done-identify
the concept of management. Identify the characteristics of management from the given
information
20) V-Tech Computers Ltd. is a leading company in Computer Technology and IT services. The
Chief Executive Officer of the company attributes the success of the Company to its managerial
team spirit, which have helped to handle rapid changes in technologies and to transform threats
into opportunities. Like any other business enterprise profits are important for survival and
growth of V-Tech Computers Ltd. The management of the company believes that a satisfied
employee creates a satisfied customer, who in turn creates profits that leads to satisfied
shareholders. The company has a strong sense of social responsibility. It has set up many
educational institutions in the field of management, engineering and computer education in
which half of the students are girls. On the basis of the given information about. V-Tech
Computers Ltd.
a) Identity and explain the objectives of the company discussed in the above para.
b) Also quote the lines for the identified objectives
21) Management as an art and a science are therefore not mutually exclusive, but complement each other-
justify.
22) Management does not meet the exact criteria of a profession. However, it does have some of the
features of a profession-Explain.
23) Sushil after completing his studies joined his father’s business of selling and distribution of
sweets and namkeens. He himself is a trained chef and knows about technicalities of cooking.
By using his knowledge and working through a combination of practice, creativity, imagination,
initiative and innovation he succeeded in developing a food chain which helped his father to
 fulfill economic objectives. His efforts not only saved his father’s business to close but also
grew it manifold.
a) Identify the nature of management being discussed above.
b) Explain other two ways in which nature of management is described
24) “It is the force that binds all the other functions of management. It is the common thread that runs
through all activities such as purchase, production, sales, and finance to ensure continuity in the
working of the organization”.
a) Identify the concept of management.
b) Explain the characteristics of the identified concept of management.
c) Justify why the concept is important

25) The CEO of ABC Ltd. had firm belief in team work where the members of the company should
work together fulfilling the common organizational goals. He gave more emphasis on teamwork
and integration of efforts of all individuals, departments and specialists. He gave more
importance to reconciliation of individual as well as departmental differences and creating a
work environment which enables all its members to grow and develop to their maximum
capacity.
a) Identify the concept of management discussed here.
b) State any three features of the concept given in (a)
c) Identify and explain the characteristic of management which is reflected here
26) The Dabbawallas of Mumbai is the story of a SIX SIGMA business enterprise. The success of
the business lies in the complex exercise that is carried out on the streets of Mumbai day after
day. The story of the dabbawallas begins in the kitchens of Mumbai. After they step out of their
door, someone begins the time-consuming process of preparing the worker a fresh, home
cooked lunch. The dabbawalla demonstrates how the orderly synchronizing of efforts works.
The first dabbawalla picks up the Tiffin from home and takes it to the nearest railway station.
The second dabbawalla sorts out the dabbas at the railway station according to destination and
puts them in the luggage carriage. The third one travels with the dabbas to the railway stations
nearest to the destinations. The fourth one picks up dabbas from the railway station and drops
them off at the offices. By mid-morning, thousands of dabbawallas are bicycling through the
streets of Mumbai, ensuring a hot home cooked lunch for their customers. The whole tiffin
distribution requires negligible technology. The dabbawallas rely on low capital and use cycles,
wooden carriages and local trains to achieve their target. There are several groups that work
independently and network with each other to achieve their goal. Each area is divided into
several small distribution sectors and each sector is handled by a particular person. This person
understands the address in that locality very well. Also, this perfection comes with practice.
Many new employees work for months under the guidance of their seniors. Punctuality and time
management are on top of the agenda for dabbawallas. Whatever be the circumstances, the
dabbawallas never get delayed even by a few minutes.
a) Identify the above-mentioned process.
b) Explain any four characteristics of the identified process using the quotes from case study given
above.
27) Management of Global Ltd. fulfils all its objectives and the organization is able
to work effectively and efficiently. It is using environment friendly methods of
production and disposing off the waste material either by recycling it or using
the same for landfill in such a manner that the aquatic life is not disturbed. Thus, it
also provides employment opportunities to the disadvantaged sections of the society.
a) Identify the objective of management of Global Ltd. Which it wants to fulfill by doing
the above activities.
b) State any two other objectives that the management of Global Ltd. Should fulfill.
c) Identify any two values which management of Global Ltd. Can communicate through
fulfilling the objectives as stated in part (a)
d) Identify any two values which Global Ltd desires to emphasize through its above stated
activities