CURRICULUM VITAE
M Senthil Kumar
Mob: +91 8951227701
Email: senthildad75@gmail.com
OBJECTIVES
● To utilize my skills and enhance my abilities
● To gain professional excellence and be an asset to the company
● Willing to work as a key player in challenging & creative environment
PROFESSIONAL EXPERIENCE
Total years of experience: 6+ Years
● Blackbuck Zinga Logistic Solution Since Jan-2022 Present
Sales Lead Madurai.
● HINDUJA GLOBAL SOLUTIONS, Bangalore
Since October 2016–Dec 2021, Sales Manager, Area Sales Manager.
● HDFC Bank: Worked as a Sales Executive ( Loan Section -Jul-2013 -Feb 2016.
Core responsibilities
● Direct visit to All Retailer Shop,Dealer Point.
● Handling 12 Cro district wise across Tamilnadu.
● Identify the nature of business, according to that promote software.
● Report total work load offered weekly & monthly
● Work with the training team to ensure the agents receive required additional training to meet challenges
● Meet Targets, Metrics – Weekly & Monthly
● Keep the project manager informed of target accomplishment, issues and status
● Maintain records pertaining to Quality performance of each Executive in the Team
● Assist OPS by Handling call escalations
● Work with the Operations and Training team whenever required to ensure both the fatal and Non-
Fatal errors identified, are corrected
● Motivate and guide the team to meet the Quality Targets
● Escalate issues with regards to non-acceptance of feedbacks to respective operations leads and
ensure timely closure
● Provide regular process updates to team
Periodic Responsibilities
● Individual agent wise performance monitoring
● Initiate Process Improvement, new Procedures with reference to customer orientation
● Support Customer initiatives in enhancing & meeting external metrics
● Make quality process recommendations, and changes on Evaluation form
● Provide Tier 1 support to end users, address specific user issues, provide troubleshooting and
technical support via phone, web based tools and email
● Advise customers regarding the product's proper use and assist the customer during installations
● Roll out process updates/changes
● Have handled more than Ten Thousand inbound calls
● Mentored new agents
● Have trained the new hires on applications and the process
● Provide support to end users, address specific user issues, provide troubleshooting and technical
support via phone, web based tools and email
● Review Tickets with regards to HW Troubleshooting and post requests with external HW vendors for
HW replacements, Field service executive visits
● Deliver high standard of customer support in the most satisfying manner on every call
● Deliver quality scores as per the targets set by the quality department
● Work closely with other agents in the team to help achieve the team targets
● Use training inputs to deliver customer satisfaction and ensure no errors in handling calls or
processing requests
● Adhering to quality standards and quality parameters
● Conduct Regular Quiz, Knowledge Retention Programs
● Groom new trainers
RECOGNITION
● Awarded Top Gun and Hall of Fame for outstanding performance on the Job from Hinduja Global
Solutions Ltd
● Successfully completed the training in Soft Skill Training conducted at Hinduja Global Solutions Ltd.
● Successfully completed First Time Leaders, an internal training program conducted for the newly
elected Group Leads (essentials of leadership)
KEYSKILLS & ATTRIBUTES
● Excellent business communication skills gained from interaction with clients and customers
● Experience of working within a team based culture involving planning, organization, co-ordination
and commitments in any projects
● Willingness to learn, good team facilitator and creative by nature
● Proficient in MS Word, PowerPoint, MS Excel
● Technically proficient in Computer HW and Networking
● Good communication and interpersonal skills
● Committed team player with flexible approach towards work
● Target oriented and committed towards the assignment given
EDUCATION
Academic Qualification
● Bachelor of Arts in 2009
● 12th Commerce Passed In 2006
● SSLC – Passed in 2004
● Computer Skills
● DOS, MS Office (MS Word, MS Excel, MS Power Point), Internet & E-Mail
● Typing Speed: 35 words per minute with 92% accuracy
PERSONAL PARTICULARS
NAME : M Senthil Kumar
Father’s Name : Murugesan
Date of Birth : 23-08-1989
Nationality : Indian
Sex : Male
Marital Status : Single
Language Known : English, Tamil, Kannada & Telugu.
Hobbies : Travelling, Listening to music
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge
Date:
Place: Madurai ( M.Senthil Kumar)
