Merchant Application Form

Dear sir,

I/we request you to enroll us as a Merchant of FOCUSONE Payment Solutions Pvt. Ltd (FOCUSONE). I/we understand that
FOCUSONE, and Nepal Rastra Bank may seek additional information to ensure safe and secure settlement of funds. I/we will make
certain that all of the requirements are met and documents provided to complete the onboarding process so that FOCUSONE can
meet its obligations set out by NRB. Detail information are as follows:

BUSINESS DETAILS:
Business/Brand Name:
Registered Business Name:
Registration No: Registered With:
Registration Date: VAT/PAN Number:
Type of Establishment: ☐ Private Ltd. ☐ Public Ltd. ☐ Partnership
☐ Proprietor ☐ Govt Owned ☐ Others
BUSINESS ADDRESS:
House No: Ward No: Street:
Area: City:
District: State:
Landline: Email:

Location map of Business: -

Coordinates . ºN, . ºE

SETTLEMENT INFORMATION
Bank Name: Bank Branch:
Bank Account No: Account Type:
Bank Account Name:
Contact Person: (This Person will be contacted for settlement related issues)
Email Address: (Settlement reports will be sent to this Email)
Mobile No: (This Mobile No. will be contacted for Settlement related issues)
TRANSACTION CONFIRMATION
Mobile No: Email Address:
BUSINESS INFORMATION
Business Hours:
Category: ☐ Apparel ☐ Food ☐ Fun ☐ Repair ☐ Shop ☐Travel ☐ Wellness
☐ Others, Specify:
Featured Services: ☐ Wi-Fi ☐ Parking ☐ Alcohol ☐ Booking/Reservation ☐ Delivery ☐ Live
Music ☐ Kids Area ☐ Others, Specify:

https://merchant.moco.com.np 1
 Merchant Application Form
Feature Tags: 1. 2.
3. 4.
Daily Transaction No.: Average Transaction Amount:

** Details of Additional Outlet in Annex 1

MERCHANT SERVICE FEE :-

Payment Network Domestic International

Alipay - 2.20%
VISA (Scan to Pay) 1.20% 2.20%
Union Pay International - 1.20% 2.20%
Nepal Clearing House Limited Free -

I/we agree to pay FOCUSONE a Merchant Service Fee (MSF) as stated in the above table. I/we understand the Service Fee can
change from time to time and that FOCUSONE will inform us in writing about this change at least ten (10) days before it is
implemented.

I/we agree to abide by the “Terms of Agreement” given in page 3 of this “Merchant Application Form”, the laws of Nepal, the
regulations of the Nepal Rastra Bank and the Payment Associations aggregated by FOCUSONE and the bank.

I/we agree to display the sticker, QR code standee, acceptance marks and any other standard payment network brand logo and
promotional material supplied by FOCUSONE and the bank from time to time.

I/we indemnify and not hold FOCUSONE against any claims, demands, actions, suits or proceedings, liabilities, losses, costs,
expenses, legal fees or damages asserted against FOCUSONE by any of our customers in connection with the sale of goods and
services made by us. And we will not make any warranty or representation whatsoever in relation to our goods or services which may
bind or render FOCUSONE liable in any way whatsoever.

By signing the agreement, I/we declare that I/we have the authority to represent the business and execution of this agreement by a
signatory hereof creates a fully binding obligation on the business.

Company Seal
Signature of Authorized Personnel

Name:
Mobile No:
Date:

https://merchant.moco.com.np 2
 Terms of Agreement
The terms of this Agreement hereafter referred to as “Agreement” is made and 6.2 Mandatory transaction information / invoice / receipts to be stored by “The
entered into by and between FOCUSONE, and the enterprise whose details in Merchant” is as given below but not limited to
filled in the Business Details section of this “Application Form” hereafter referred 6.2.1 If Transaction relates to goods: Goods Title, Quantity of Goods,
to as “The Merchant”. “The Merchant” acknowledges and agrees to be bound Transaction Amount, Transaction Time, Full name of Company.
by the terms of this “Agreement”. 6.2.2 If Transaction relates to service: Service Type, Quantity of
Service, Transaction Amount, Transaction Time, Full Name of
1. ACCEPTANCE Company.
6.2.3 Additional Information for Specific Transactions:
“The Merchant” agrees and undertakes throughout the term of this “Agreement” 6.2.3.1 Air Ticket: Flight Number, date and time
that “The Merchant” shall: 6.2.3.2 Accommodation: Room Number, date & check-in time
1.1 accept without discrimination, all valid payments properly presented by 6.2.3.3 Study Abroad: Letter of Admission
user for payment of goods or services without imposition of any surcharge, 6.2.4 Weblogs, emails, chats and any communication with the customer
special charge or taking any security from “The merchant’s” customer in 6.2.5 In case of delivery – shipment tracking numbers, delivery
relation to a transaction; confirmations
1.2 provide the discounts offered to any customer without bias when the 6.2.6 In case the goods were returned by customer – shipment tracking
merchant provides such discounts on goods/services. number, delivery receipts.
1.3 not alter, copy, modify or tamper with any hardware or software provided
by “FOCUSONE”
1.4 not accept payment for any product or services not specified in “The 7 CHARGEBACK CONDITIONS:
Merchants” company objectives and is illegal in accordance to the laws of
Nepal. “FOCUSONE” reserves the right to Chargeback transactions to “The Merchant”
1.5 be held liable for any losses that arise from “The Merchant's” breach of or under the following circumstances but not limited to:-
failure to comply with the terms of “Agreement”.
7.1 “The Merchant” did not process the transaction in compliance with the
2. TERM OF AGREEMENT terms of this “Agreement”.
7.2 The Customer disputed the transaction because the goods were not
This Agreement shall remain in effect until terminated by either party by a written delivered, or were not delivered on time or were defective, or the services
notice in advance of 30 (thirty) days. “FOCUSONE” reserves the right, without were not performed or were inadequate or counterfeit or fake.
any notice or require to prove actual breach, to terminate this “Agreement” 7.3 The transaction was a duplicate processing.
immediately in case but not limited to the following 7.4 “The Merchant” did not apply discount as advertised.
2.1 If the information provided to FOCUSONE and the bank was false, 7.5 The amount entered while processing the transaction was incorrect.
incomplete or misleading. 7.6 The transaction was fraudulent, ineligible, or illegal
2.2 If there are irregular, fraudulent or otherwise unauthorized transactions 7.7 “The Merchant” Authorizes the Bank to lien any chargeback amount
submitted by “The Merchant”; excessive chargebacks, or any other claimed by the issuer till the chargeback dispute is resolved, from the
circumstances which, in FOCUSONE’s discretion, may increase its risks. account maintained by “The Merchant”.
3 GENERAL 8 REFUND CONDITIONS:

3.1 Unless otherwise stated in this “Agreement”, no alterations of the 8.1 “The Merchant’s” after-sales policy shall properly notify in writing to its
“Agreement” and no waiver by “FOCUSONE” will be valid unless set out customers before or at the time of transaction whether the transaction is
in writing. eligible for refund or not.
3.2 The rights obtained under this “Agreement” are not assignable or 8.2 If the transaction is eligible for refund, “The Merchant” shall notify the
transferable without written prior approval of FOCUSONE and the bank. customer that refunds shall not be processed after one (1) Year from the
3.3 It is the responsibility of “The Merchant” to provide updated and accurate date of transaction.
information as requested by “FOCUSONE” and the bank in KYC list. Any 8.3 If a customer requests and is due a Refund in accordance with “The
change in the submitted documents should be communicated to Merchant’s” after-sale service policy or a Refund is required by Applicable
“FOCUSONE” or the bank immediately. Law, “The Merchant” will ensure the funds in its account is adequate for
3.4 Any relaxation, indulgence or extension of time granted by “FOCUSONE” the Refund and instruct “FOCUSONE” in a timely manner to make such
to “The Merchant” will not mean that “FOCUSONE” has nullified or waived Refund to the Customer.
any of its rights against “The Merchant”. 8.4 If the amount of the Settlement Funds is not sufficient to process the
3.5 Should any provision of this “Agreement” be found by any competent court relevant Refund, the merchant will immediately deposit the adequate
to be defective or unenforceable for any reason whatsoever, the amount in its account. “FOCUSONE” will be entitled to process the Refund
remaining provisions of this “Agreement” will continue to be of full force only after the amount of such Settlement Funds becomes sufficient to pay
and effect. the amount of such Refund. For the avoidance of doubt, “FOCUSONE”
3.6 “The Merchant” grants “FOCUSONE” a non-exclusive, non-transferable, shall not be responsible for any claim or liability that the relevant Customer
royalty-free license to use, reproduce, publish, distribute and transmit any may seek from “The Merchant” in the event of any delay in processing
of Company’s marketing materials, proprietary indicia or other similar such Refund.
items containing the Intellectual Property of Company 8.5 In the case of Alipay - same day refund cycle closes at 9:45 PM, after
which another refund cycle begins. Any refund after the cycle closes will
4 SERVICE FEE not go through automatically and will have to be processed manually
through “FOCUSONE”. “The Merchant” should have sufficient balance
4.1 “The Merchant” shall pay “FOCUSONE” a Merchant Service Fee (MSF) with acquiring bank to process the refund.
on the transaction value, as mentioned in the application form.
4.2 If there is a change in the Merchant Service Fee (MSF) then 9 DISPUTE SETTLEMENT:
“FOCUSONE” shall notify “The Merchant” in writing at least Ten (10)
working days prior to the new MSF rates are implemented. 9.1 In case a dispute is lodged by the customer “The Merchant” agrees to
provide “FOCUSONE” with the relevant Transaction Evidence within 5
5 SETTLEMENT Working Days upon request.
9.2 If “The Merchant” is not able to produce the adequate Transaction
5.1 “FOCUSONE” will initiate remittance of the Net Settlement Amount to Evidence or the Payment Association decides that the fault lies with “The
“The Merchant’s” designated bank account (as provided in the Application Merchant”, then “The Merchant” will immediately pay FOCUSONE an
Form or as otherwise notified to “FOCUSONE” in writing) within two (2) amount equal to the disputed transaction and subsequent charges
working days from the date of Transaction. thereof.
5.1.1 Net Settlement Amount = Settlement Funds – Refunds - any 9.3 Any disagreements arising out of this “Agreement” shall be resolved by
other amount that “FOCUSONE” may deduct in accordance with the bank who will have the final decision and “The Merchant” and
its rights to withhold, deduct or set-off under this “Agreement”; and FOCUSONE will abide by such decisions made by the bank.
5.1.2 Settlement Funds = Funds Available for Settlement – Service 9.4 All disputes and difference relating to charges or claims arising of this
Fee “Agreement” shall be subject to the exclusive jurisdiction of the courts in
5.2 Settlement cycle may extend beyond 2 days due to public holiday(s) in Kathmandu, Nepal.
China, India, United States of America and Nepal
5.3 Any inquiry by “The Merchant” with respect to settlement shall be made in 10 SET OFF & WITHHOLDING
writing and “The Merchant” shall provide any information reasonably
required by “FOCUSONE” to assist with such enquiry. “FOCUSONE” will, “The Merchant” agrees that “FOCUSONE” shall be entitled, at its sole discretion,
acting in a commercially reasonable manner, assist “The Merchant” in to set off, withhold settlement of or deduct any sums payable and liability of any
resolving the relevant matter and provide a written response to “The nature from time to time due, owing or incurred by “The Merchant” to
Merchant” within three (3) Working Days after receiving such written “FOCUSONE” under this “Agreement”. The circumstances under which
enquiry from “The Merchant”. “FOCUSONE” may exercise its rights under this Clause include, but are not
limited to:
6 TRANSACTION RISK MITIGATION 10.1 if “The Merchant” fails to comply with any term of this “Agreement”;
10.2 if “The Merchant” is overcharged or undercharged;
6.1 “The Merchant” shall maintain the records for each Transaction and retain 10.3 if “The Merchant” has failed to respond to information requests or dispute
proof of supply/delivery of the goods/services for the period of at least one enquiries raised by “FOCUSONE” within a reasonable period of time or
(1) year after the completion of the Transaction and “FOCUSONE” shall 10.4 if a customer is due a Refund.
be entitled to review or otherwise access such records.

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 KYC Checklist

ii. Partnership
i. Proprietorship
☐ Valid firm registration certificate
☐ Valid firm registration certificate
☐ Copy of partnership agreement/deed
☐ Sole Proprietorship declaration
☐ Tax registration certificate (pan/vat)
☐ Tax registration certificate (PAN/VAT)
☐ Identification & photograph of partners
☐ Identification & photograph of Proprietor
☐ Documents evidencing residential address of partners
☐ Documents evidencing residential address of partners
☐ Latest audited financial statement
☐ Latest audited financial statement
☐ Latest tax file return certificate
☐ Latest tax file return certificate
☐ Latest share record register certified by company
registrar office

iii. Corporate Bodies iv. Additional Documents for special entities

☐ Valid company registration certificate NGO/INGO

☐ Memorandum and article of association ☐ Agreement with GON/Social organization
☐ Tax registration certificate (PAN/VAT) ☐ Recommendation from principal country/embassy
☐ Board resolution Foreign Currency Accounts
☐ Identification & photograph of Board of Directors ☐ NRB Permit
Joint venture/ Foreign company
☐ Latest audited financial statement
☐ Joint venture agreement / Foreign company registration
☐ Latest tax file return certificate
certificate
☐ Latest share record register certified by company
☐ Declaration of Foreign investment
registrar office

Verified by:
Date:

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 Annex 1
Dear sir,

I/we request you to enroll the below mentioned “Store” as an additional outlet of “The Merchant” with Registration Number
, as a merchant of FOCUSONE Payment Solutions Pvt. Ltd (FOCUSONE). I/we understand and agree to
be bound by the same “Terms of Agreement” as “The Merchant” and will make certain that all of the requirements are met. Please
find below the required information of the store.

BUSINESS / BRAND NAME:

OUTLET / STORE ADDRESS:

Located in same premises: ☐ Yes ☐ No (Store Address need not be filled if located in the same premises as “The Merchant”)
House No: Ward No: Street:
Area: City:
District: State:
Landline: Email:

Location map of Outlet / Store :-

Coordinates . ºN, . ºE

SETTLEMENT INFORMATION
Settlement Type: ☐ Centralized Settlement ☐ Decentralized Settlement
(If you choose centralized settlement all transactions shall be settled in “The merchant’s” account, hence settlement information need not be filled)
Bank Name: Bank Branch:
Bank Account No: Account Type:

Bank Account Name:

Contact Person: (This Person will be contacted for settlement related issues)

Email Address: (Settlement reports will be sent to this Email)

Mobile No: (This Mobile No. will be contacted for Settlement related issues)

TRANSACTION CONFIRMATION
Mobile No: Email Address:
BUSINESS INFORMATION
Business Hours:
Category: ☐ Apparel ☐ Food ☐ Fun ☐ Repair ☐ Shop ☐Travel ☐ Wellness
☐ Others, Specify:
Featured Services: ☐ Wi-Fi ☐ Parking ☐ Alcohol ☐ Booking/Reservation ☐ Delivery ☐ Live
Music ☐ Kids Area ☐ Others, Specify:
Feature Tags: 1. 2.
3. 4.
Daily Transaction No.: Average Transaction Amount:

Company Seal

Signature of Authorized Personnel

Date:

https://merchant.moco.com.np