LAXMI SINGH

📞 Contact Number: 8108350156 | 📧 Email: latikasingh667@gmail.com

📅 Date of Birth: September 22, 1996 | 👩 Gender: Female

EDUCATION
📍 Bachelor of Commerce (B.Com) – SNDT University, Mumbai
📍 Higher Secondary Certificate (HSC) – SNDT University, Mumbai
📍 Secondary School Certificate (SSC) – CVN, Mumbai

PROFESSIONAL SUMMARY

A highly accomplished and results-driven professional with over 11 years of diverse

experience in sales, branch management, and business development across the real estate,
salon, and insurance industries. Adept at leading high-performing teams, driving significant
revenue growth, and consistently delivering exceptional client satisfaction.

Possesses a strong track record of designing and executing strategic plans that align with
organizational objectives, ensuring business success through data-driven decision-making
and a focus on operational excellence. Demonstrated ability to develop and implement sales
strategies, optimize processes, and leverage market insights to capitalize on business
opportunities and maximize profitability.

Skilled in team leadership and development, with a proven ability to recruit, mentor, and
motivate staff to meet and exceed performance targets. Expertise in relationship management,
fostering long-term partnerships, and ensuring repeat business through personalized customer
engagement and service excellence.

In addition to my leadership and sales expertise, I am highly experienced in strategic

marketing, brand development, and customer relationship management (CRM), allowing me
to create impactful marketing campaigns, expand client bases, and drive growth. With a
hands-on approach to sales execution, I am able to lead my teams in achieving high
conversion rates and surpassing sales targets.

Currently seeking a Manager role in the real estate industry, where I can leverage my
extensive experience in sales leadership, team training, marketing strategies, and relationship
management to drive business expansion and enhance profitability. With a strong focus on
customer-centric approaches and operational efficiency, I am committed to contributing
positively to organizational goals and supporting long-term growth.
PROFESSIONAL EXPERIENCE
Dreams Homes, Bhatinda

📌 Sales Manager / Closing Manager | 2021 – 2024

 Led a team of high-performing sales executives, consistently exceeding revenue

targets and closing high-value real estate transactions.
 Implemented strategic marketing campaigns, leading to a 20% increase in client base
and improved customer engagement.
 Developed sales training programs, boosting the productivity and efficiency of the
sales force.
 Strengthened client relationships, resulting in a 15% increase in repeat business and
referrals.
 Negotiated complex real estate deals, ensuring maximum profitability while
maintaining customer trust and satisfaction.
 Collaborated with cross-functional teams, including marketing, finance, and
operations, to streamline sales processes and ensure a smooth client experience,
resulting in a reduction of transaction turnaround time by 18%.
 Monitored and analyzed sales metrics to identify trends, adjust strategies, and provide
actionable insights for continuous performance improvement. Consistently
contributed to a 20% year-over-year revenue growth.

Oxywave Unisex Salon

📌 Area Business Manager | 6 Months

 Managed multiple branches, ensuring seamless operations, customer satisfaction, and

financial performance.
 Trained and mentored salon staff, fostering a high-performance work environment
and improving service quality.
 Increased customer retention by 25% through loyalty programs, quality assurance,
and exceptional service.
 Designed and implemented marketing strategies, boosting brand awareness and
generating higher foot traffic.
 Optimized branch profitability by managing costs, improving service offerings, and
enhancing customer experience.
SBP Group, Chandigarh

📌 Branch Manager | 2017 – 2020

 Managed the overall branch operations, leading a sales team of 20+ executives to
achieve 25% revenue growth.
 Hired, trained, and developed a high-performing sales team, ensuring continuous
professional development and performance improvements.
 Developed customer engagement programs, leading to increased satisfaction and
long-term client retention.
 Implemented innovative marketing strategies, increasing lead generation and
conversion rates.
 Analyzed market trends and customer demands, adjusting sales tactics to stay ahead
of competitors.

LIC of India

📌 Telly Caller & Branch Manager | 2012 – 2016

•Promoted from Telly Caller to Branch Manager within a short period due to exceptional
sales performance and leadership capabilities in the insurance sector.
• Managed a team of insurance agents, ensuring the achievement of individual and branch-
wide sales targets through continuous guidance, training, and motivation.
• Built and maintained long-term client relationships, significantly improving customer
retention and driving higher referral rates through trust-based interactions.
• Organized and conducted customer awareness programs, educating clients on the
importance of financial planning and the benefits of insurance, leading to an increase in
policy sign-ups.
• Effectively managed policy renewals and client portfolios, ensuring consistent service
levels and continued engagement with clients, further strengthening customer loyalty.
KEY SKILLS & EXPERTISE
✔ Real Estate Sales Management – Expertise in developing sales strategies and optimizing
revenue generation. Skilled in closing high-value real estate deals and managing sales
pipelines effectively.

✔ Team Leadership & Development – Experienced in recruiting, mentoring, and leading

high-performance teams. Focused on achieving business objectives and fostering a culture of
collaboration.

✔ Client Relationship Management – Skilled in building long-term relationships that

ensure customer satisfaction. Focused on increasing client loyalty and generating repeat
business through personalized service.

✔ Strategic Marketing & Business Development – Proficient in creating marketing

campaigns that drive lead generation. Strong ability to identify growth opportunities and
implement effective business development strategies.

✔ Negotiation & Deal Closure – Strong negotiator adept at closing complex real estate
deals. Focus on ensuring favorable outcomes while maintaining strong client relationships.

✔ Communication & Interpersonal Skills – Excellent communicator with a talent for

engaging clients and resolving concerns. Skilled in conveying business value and building
rapport.

✔ Branch Operations Management – Experienced in overseeing daily branch operations,

financial management, and customer service. Focused on optimizing processes for
operational efficiency.

✔ Financial Acumen & Budgeting – Expertise in budgeting, cost management, and

financial forecasting. Adept at analyzing financial reports to drive strategic decisions and
profitability.

✔ Sales Performance Analysis & Reporting – Skilled in using data analytics to track sales
performance and identify areas for improvement. Proficient in generating detailed reports for
decision-making.

✔ Market Research & Analysis – Expertise in conducting market research and analyzing
trends. Skilled at identifying new business opportunities and market conditions to inform
strategy.

✔ Project Management & Process Optimization – Experienced in leading cross-functional

projects, ensuring goals are met on time. Focus on streamlining processes to enhance
productivity and reduce inefficiencies.
✔ Sales Training & Development – Skilled in designing and implementing effective
training programs. Focused on improving team knowledge, sales techniques, and overall
performance.

✔ Conflict Resolution – Adept at managing conflicts and resolving disputes quickly.

Focused on maintaining positive relationships and ensuring client satisfaction during
challenging situations.

✔ Time Management – Strong ability to prioritize tasks and manage time effectively.
Skilled in balancing multiple responsibilities and deadlines without compromising quality.

✔ Customer Service Excellence – Dedicated to providing exceptional customer service.

Skilled in resolving client concerns promptly and ensuring a positive customer experience.

✔ Leadership & Staff Motivation – Experienced in motivating and inspiring teams to

achieve ambitious goals. Focus on creating a productive, positive, and high-morale work
environment.

✔ Contract Management – Expertise in managing contracts and ensuring compliance with

terms. Skilled at reviewing and negotiating contract clauses to protect business interests.

✔ Sales Strategy Execution – Proficient in translating sales strategies into actionable plans.
Focus on driving consistent results and achieving long-term business objectives.

✔ Networking & Relationship Building – Strong ability to network and build meaningful
professional relationships. Skilled at expanding business opportunities through strategic
partnerships.

ADDITIONAL INFORMATION

✔ Proven Sales Expertise – Consistently exceeded sales targets in diverse sectors, including
real estate, insurance, and salon management. Proven ability to generate revenue growth
through effective sales strategies and relationship-building.

✔ Leadership & Business Acumen – Strong leadership skills in guiding teams to exceed
business objectives. Expertise in implementing operational improvements, driving efficiency,
and fostering a culture of continuous performance enhancement.

✔ Customer-Centric Approach – Dedicated to delivering exceptional customer service and

personalized solutions. Skilled at maintaining high customer satisfaction levels, leading to
repeat business and referrals.
✔ Multi-Lingual Skills – Fluent in English, Hindi, Punjabi, and Marathi, enabling smooth
and effective communication with diverse client bases. Able to engage clients in multiple
languages, enhancing business accessibility and rapport-building.

✔ Adaptability & Continuous Learning – Quick to adjust to shifting market conditions and
customer needs. Committed to continuous professional development through ongoing
education, industry certifications, and staying current on market trends.

✔ Cross-Industry Experience – Proven track record of success across various industries,

bringing a broad perspective to problem-solving and business strategy. Ability to leverage
skills from one industry to drive success in another.

✔ Problem-Solving & Decision Making – Adept at identifying and addressing challenges

swiftly. Expertise in making informed decisions under pressure, ensuring business continuity
and minimizing disruption.

✔ Project & Event Management – Experienced in managing projects from initiation to

completion, ensuring objectives are met within budget and time constraints. Skilled in
organizing corporate events and meetings that align with business goals.

✔ Mentorship & Team Development – Passionate about mentoring individuals and helping
teams reach their potential. Focused on providing guidance and coaching to build skill sets
and ensure the professional growth of all team members.

✔ Strong Negotiation Skills – Expertise in negotiating favorable deals and contracts,

balancing client satisfaction with business profitability. Skilled in overcoming objections and
driving successful close rates.

✔ Financial Management – Proficient in overseeing budgets, tracking expenses, and

ensuring profitability. Experienced in cost management and using financial reports to drive
informed business decisions.

✔ Brand Building & Marketing – Skilled in developing and implementing strategies that
enhance brand visibility. Proven ability to create a strong brand presence through targeted
campaigns and creative marketing efforts.

✔ Cultural Sensitivity & Global Perspective – Ability to work with diverse populations
and clients from various cultural backgrounds. Provides tailored services and solutions while
respecting cultural differences and practices.

✔ Strong Work Ethic & Reliability – Known for dependability and a strong commitment to
meeting deadlines. Able to take on high-pressure tasks without compromising on quality or
professionalism.