Final Sop Format
Final Sop Format
OBJECTIVE:
This Standard Operating Procedureoutlines the steps and guidelines for conducting incoming inspections
to ensure the quality and compliance of raw materials, components, and supplies received from suppliers
or vendors.
SCOPE:
This SOP applies to all personnel involved in conducting incoming inspections within [Your Company
Name/Department].
RESPONSIBILITIES:
REQ DOCUMENTATION:
PROCEDURE:
SAFETY PRECAUTIONS:
TRAINING:
All personnel involved in conducting incoming inspections must receive training on this SOP, inspection
techniques, and the use of inspection equipment.
PREPARED BY APROVED BY
SOP NO: 3
STANDARD OPERATING PROCEDURE FOR
MOLD BREAK DOWN MAINTENANCE PROCESS REV NO:
OBJECTIVE:
The objective of this Standard Operating Procedure (SOP) is to outline the procedures for maintaining
Molds used in the injection molding process to ensure optimal performance, prolong Mold life, and
maintain product quality.
SCOPE:
This SOP applies to all personnel involved in Moldbreak down maintenance activities within the facility.
RESPONSIBILITIES:
o Maintenance Head: Responsible for following this SOP, conducting Mold break down
maintenance activities, and reporting any issues or abnormalities to the supervisor.
o Maintenance Operator: Responsible for overseeing Moldbreak downmaintenance operations,
ensuring compliance with this SOP, and providing necessary resources and support.
REQ DOCUMENTATION:
PROCEDURE:
A. Preparation:
5. Inspect the Mold for any visible damage, wear, or contamination, paying particular
attention to Mold surfaces, cavities, and cooling channels.
6. Clean the Mold thoroughly using appropriate cleaning tools and agents, removing any
residue, debris, or contaminants.
7. Inspect and clean cooling channels using brushes, air compressors, or other suitable
methods to ensure proper cooling efficiency
8. Check for any signs of rust or corrosion on Mold surfaces and apply rust inhibitors or
lubricants as necessary to prevent further degradation.
9. Inspect moving parts, such as ejector pins, slides, and cores, for wear or damage and
lubricate them with appropriate lubricants.
10. Address any minor damage or wear found during inspection, such as scratches, nicks, or
burrs, using appropriate repair techniques and tools.
11. Repairs or replacement of damagedparts, requiring major repairs or replacement to be
done and report them to the head for further action.
12. Conduct preventive maintenance tasks as specified by the Mold manufacturer or
maintenance schedule, such as tightening bolts, replacing seals, or reconditioning surfaces.
13. Reassemble the Mold components carefully, ensuring that all parts are properly aligned
and tightened to the manufacturer's specifications.
14. Conduct a functional test of the Mold by mounting it back onto the injection molding
machine and running a trial production cycle to ensure proper operation.
15. Inspect the Molded products for quality defects, such as flashing, warping, or incomplete
filling, and make any necessary adjustments to the Mold settings or machine parameters.
16. Complete a Mold maintenance log, recording details of the maintenance activities
performed, including the date, maintenance tasks, and any issues encountered.
17. Report any significant findings, such as Mold damage, wear, or performance issues, to the
supervisor for further evaluation and corrective action.
SAFETY PRECAUTIONS:
o Always wear appropriate PPE, safety glasses,gloves, shoes and respirators (if required), when
performing Mold maintenance activities.
o Prevent accidental machine activation.
o Caution when handling sharp tools or working with cleaning agents and lubricants to avoid
injuries or exposure to hazardous substances.
TRAINING:
Ensure that all personnel involved in Mold maintenance activities receive adequate training on this SOP,
including proper cleaning techniques, inspection procedures, and safety precautions.
PREPARED BY APROVED
SOP NO: 4
STANDARD OPERATING PROCEDURE FOR
MOLDPREVENTIVE MAINTENANCE PROCESS REV NO:
OBJECTIVE:
The objective of this Standard Operating Procedure (SOP) is to outline the procedures for maintaining
Molds used in the injection molding process to ensure optimal performance, prolong Mold life, and
maintain product quality.
SCOPE:
This SOP applies to all personnel involved in Moldbreak down maintenance activities within the facility.
RESPONSIBILITIES:
o Maintenance Head: Responsible for following this SOP, conducting Mold break down
maintenance activities, and reporting any issues or abnormalities to the supervisor.
o Maintenance Operator: Responsible for overseeing Moldbreak down maintenance
operations, ensuring compliance with this SOP, and providing necessary resources and support.
REQ DOCUMENTATION:
PROCEDURE:
A. Preparation:
5. Carry out cleaning process andinspection as per P.M check sheet criteria
6. Complete a Mold inspection & record details of the observation noticed including any
issues encountered
C.Decision Making:
1. Evaluate the inspection results against the acceptance criteria & determine whether the
mold ok or not ok
2. Plan an action to be taken for mold repairing and maintenance process by considering the
damaged
7. Address any minor damage or wear found during inspection, such as scratches, nicks, or
burrs, using appropriate repair techniques and tools.
8. Repairs or replacement ofdamaged parts, requiring major repairs or replacement to be
done and report them to the head for further action.
9. Reassemble the Mold components carefully, ensuring that all parts are properly aligned
and tightened to the manufacturer's specifications.
10. Re-conduct inspection to ensure mold in acceptance criteria
11. If required conduct a functional test of the Mold by mounting it onto the injection molding
machine and running a trial production cycle to ensure proper operation.
12. Inspect the Molded products for quality defects, such as flashing, warping, or incomplete
filling, and make any necessary adjustments to the Mold settings or machine parameters.
13. Complete a Mold maintenance check sheet, recording details of the maintenance activities
performed, including the date, maintenance tasks, and any issues encountered.
14. Report any significant findings, such as Mold damage, wear, or performance issues, to the
supervisor for further evaluation and corrective action.
SAFETY PRECAUTIONS:
o Always wear appropriate PPE, safety glasses,gloves, shoes and respirators (if required), when
performing Mold maintenance activities.
o Prevent accidental machine activation.
o Caution when handling sharp tools or working with cleaning agents and lubricants to avoid
injuries or exposure to hazardous substances.
TRAINING:
Ensure that all personnel involved in Mold maintenance activities receive adequate training on this SOP,
including proper cleaning techniques, inspection procedures, and safety precautions.
PREPARED BY APROVED
SOP NO: 5
STANDARD OPERATING PROCEDURE FOR
OPERATING INJECTION MOLDING REV NO:
MACHINE
SHREE RAM ENTERPRISES DATE:
OBJECTIVE:
The objective of this Standard Operating Procedure (SOP) is to provide guidelines for safely and
efficiently operating an injection molding machine to produce high-quality molded products.
SCOPE:
This SOP applies to all personnel involved in operating injection molding machines within the facility.
RESPONSIBILITIES:
o Machine Operator: Responsible for following this SOP, ensuring the machine is
operated safely and efficiently, and reporting any issues to the supervisor.
o Supervisor: Responsible for ensuring that operators are trained and competent in
operating the injection molding machine and overseeing compliance with this SOP.
o Molds
o Cooling water supply
o Mold release agent (if required)
PROCEDURE:
1. Pre-Operation Checks:
Verify that the machine is clean and free of any debris or obstructions.
Check all safety guards and interlocks to ensure they are in place and functioning properly.
Inspect the mold for any damage or wear. Replace or repair as necessary.
Confirm that all materials and components required for the molding process are available and
properly labelled.
2. Machine Setup:
Only use materials that are approved for use with the specific machine and mold.
Handle materials with care to prevent contamination or damage.
Follow proper procedures for material loading, ensuring that the hopper is filled to the appropriate
level.
Regularly monitor material levels during operation and refill as needed to prevent interruptions in
the molding process.
4. Operation:
5. Post-Operation Checks:
After completing the production run, shut down the machine following the manufacturer's
instructions.
Remove the mold carefully, avoiding any damage to the machine or mold components.
Inspect the molded parts for quality defects or inconsistencies, and take corrective action as
necessary.
Clean the machine and surrounding area thoroughly, removing any residual material or debris.
6. Maintenance:
Perform regular maintenance tasks according to the machine's maintenance schedule, including
lubrication, inspection, and calibration.
Keep accurate records of maintenance activities, including dates, tasks performed, and any issues
identified.
Report any maintenance concerns or malfunctions to the appropriate personnel for further
investigation and resolution.
7. Safety Guidelines:
Always wear appropriate personal protective equipment (PPE), including safety glasses, gloves,
and hearing protection.
Follow all safety procedures and guidelines outlined in the machine's operating manual.
Never attempt to bypass or disable safety features or interlocks.
Keep hands and other body parts clear of moving parts and pinch points during operation.
In case of emergency, shut down the machine immediately and follow established procedures for
evacuation and reporting.
Ensure that all operators are properly trained and certified to operate the injection molding
machine.
Provide ongoing training and refresher courses to keep operators up-to-date on best practices and
safety procedures.
Maintain records of operator training and certification to demonstrate compliance with regulatory
requirements.
Keep detailed records of production runs, including production quantities, cycle times, and any
issues or defects encountered.
Report any incidents, accidents, or near misses to the appropriate personnel for investigation and
corrective action.
Maintain accurate documentation of material usage, machine settings, and maintenance activities
for quality control and traceability purposes.
Encourage feedback from operators and other stakeholders to identify opportunities for process
improvement.
Implement corrective and preventive actions to address any issues or deficiencies identified during
operation.
Regularly review and update standard operating procedures and guidelines to incorporate lessons
learned and best practices.
SAFETY PRECAUTIONS:
o Always wear appropriate personal protective equipment (PPE), including gloves and safety
glasses, when operating the injection molding machine.
o Never attempt to bypass or disable any safety features on the machine.
o Be cautious when handling hot Molds or materials to avoid burns or injuries.
o In case of emergency, immediately stop the machine and follow the facility's emergency
procedures.
TRAINING:
All personnel involved in operating the injection molding machine must receive comprehensive training
on this SOP and demonstrate competence before being allowed to operate the machine independently.
PREPARED BY APROVED
SOP NO: 6
STANDARD OPERATING PROCEDURE FOR
REV NO:
IN-PROCESSINSPECTION PROCESS
Objective:
This Standard Operating Procedure (SOP) outlines the steps and guidelines for conducting in-process
inspections to ensure the quality and compliance of products during the manufacturing process.
Scope:
This SOP applies to all personnel involved in conducting in-process inspections within [Your Company
Name/Department].
Responsibilities:
Procedure:
1. Preparation:
o Review the product specifications, standard operating procedures, and inspection criteria
relevant to the manufacturing process.
o Ensure that inspection equipment and tools are calibrated and in working order.
o Prepare the inspection checklist or forms required for documenting inspection results.
2. Identification of Inspection Points:
o Identify key stages or critical points in the manufacturing process where in-process
inspections are required.
o Determine the specific parameters or characteristics to be inspected at each stage.
3. Sampling:
o Select samples from the production lot according to the in-process inspection quality plan
4. Conducting In-Process Inspections:
o Perform inspections at the designated points in the manufacturing process according to the
in-process inspection quality plan
o Use appropriate inspection methods, tools, and gauges to evaluate product characteristics.
o Record inspection results accurately on the designated in-process inspection forms
5. Evaluation and Decision Making:
o Compare inspection results against the specified acceptance criteria and quality standards.
o Determine whether the products meet the required specifications or if any deviations are
observed.
o Take appropriate actions based on inspection findings:
If products meet specifications, continue with the manufacturing process.
If deviations are identified, take corrective actions as per the established procedures.
If critical defects are detected, consider stopping the process and initiating further
investigation.
6. Documentation and Reporting:
o Document all inspection results, including measurements, observations, and any deviations
found.
oEnsure that inspection records are complete, accurate, and properly labelled with relevant
identifiers (e.g., batch numbers, dates).
o Report any non-conformities, deviations, or quality issues to the appropriate personnel
(e.g., production supervisor, quality assurance manager).
7. Follow-Up Actions:
o Implement corrective actions promptly to address any non-conformities or quality issues
identified during in-process inspections.
o Verify the effectiveness of corrective actions through follow-up inspections or additional
testing, if necessary.
o Communicate any changes or updates to the inspection process to relevant stakeholders.
Training: All personnel involved in conducting in-process inspections must receive training on this SOP,
inspection techniques, and the use of inspection equipment.
PREPARED BY APROVED
SOP NO: 7
STANDARD OPERATING PROCEDURE FOR
NON-CONFORMING PART HANDLING PROCESS REV NO:
Objective: This SOP outlines the procedure for identifying, documenting, evaluating, and handling non-
conforming parts to maintain quality standards and compliance with specifications.
Non-conforming parts can be identified through internal inspections, quality control checks,
customer returns, or any other deviation from established specifications.
Authorized personnel are responsible for promptly identifying and segregating non-conforming
parts from conforming inventory.
Evaluate the severity and impact of non-conformities on product quality, safety, and compliance
with specifications.
Classify non-conforming parts based on predefined criteria (e.g., minor, major, critical) to
determine appropriate disposition and corrective actions.
Segregate non-conforming parts from conforming inventory to prevent accidental use or shipment.
Implement appropriate controls, such as labelling, tagging, or physical barriers, to clearly
distinguish non-conforming parts from conforming ones.
Conduct a root cause analysis to identify the underlying reasons for non-conformities.
Investigate factors such as manufacturing processes, equipment malfunction, human error, or
supplier issues contributing to the non-conformities.
6. Corrective Actions:
Develop and implement corrective actions to address root causes and prevent recurrence of non-
conformities.
Assign responsibilities and timelines for implementing corrective actions and verify their
effectiveness through follow-up inspections or tests.
Determine the appropriate disposition of non-conforming parts based on their classification and
evaluation results:
o Repair or rework: If feasible, repair or rework non-conforming parts to bring them into
compliance with specifications.
o Scrap or disposal: If repair is not feasible or cost-effective, dispose of non-conforming
parts following established procedures for waste management or recycling.
o Quarantine: Place non-conforming parts in a designated quarantine area until disposition
decisions are made and implemented.
Document the disposition of non-conforming parts and actions taken to address the non-
conformities.
Maintain records of disposition approvals, rework activities, scrap quantities, and any associated
costs for traceability and audit purposes.
Conduct re-verification or re-inspection of repaired or reworked parts to ensure that they meet
specifications and quality standards.
Perform additional testing or inspection as necessary to validate the effectiveness of corrective
actions.
Close out non-conformity cases once corrective actions have been implemented and verified.
Monitor trends in non-conforming parts and periodically review the effectiveness of corrective
actions to prevent recurrence.
Provide training to relevant personnel on the procedures for identifying, documenting, and
handling non-conforming parts.
Communicate updates or changes to the non-conforming part handling process to ensure
awareness and compliance across the organization.
Continuously monitor and review the non-conforming part handling process for opportunities to
improve efficiency, effectiveness, and compliance.
Solicit feedback from stakeholders and incorporate lessons learned from non-conformity incidents
into ongoing quality management initiatives.
Note: Adherence to this SOP is critical to ensure timely and effective handling of non-conforming parts,
minimize the risk of quality issues, and maintain customer satisfaction. Any deviations from this
procedure should be documented, justified, and approved by appropriate authorities.
PREPARED BY APROVED
SOP NO: 8
STANDARD OPERATING PROCEDURE FOR
REV NO:
REWORKING PROCESS
Objective: To establish a standardized procedure for reworking products or processes to ensure quality,
efficiency, and compliance with specifications.
Rework requirements can arise from various sources such as quality inspections, customer
feedback, or internal audits.
Authorized personnel (e.g., quality assurance team, production supervisor) identify the need for
rework based on predefined criteria.
Create a rework request form or document detailing the reason for rework, specific issues
identified, and any additional instructions.
Communicate the rework requirements to the responsible personnel, ensuring clarity and
understanding of the tasks to be performed.
Develop a rework plan outlining the sequence of tasks, resources required, and estimated
timeframes.
Allocate necessary resources such as manpower, materials, and equipment to execute the rework
effectively.
5. Rework Execution:
Follow the approved rework plan meticulously, adhering to established procedures and safety
protocols.
Ensure that personnel performing the rework are adequately trained and qualified for the task.
Monitor progress regularly to identify any deviations from the plan and address them promptly.
Maintain detailed records of all rework activities, including documentation of changes made,
resources utilized, and any challenges encountered.
Record the outcomes of quality inspections and any deviations from the original specifications.
Perform a final inspection of the reworked product or process to ensure that all issues have been
addressed satisfactorily.
Obtain approval from authorized personnel or stakeholders before proceeding to the next phase of
production or delivery.
Conduct a post-rework analysis to identify root causes of issues and opportunities for
improvement.
Implement corrective actions to prevent similar issues from recurring in the future.
Incorporate lessons learned from the rework process into ongoing training and process
improvement initiatives.
Document the outcomes of the rework process, including any improvements achieved and lessons
learned.
Generate reports summarizing rework activities, including cost analysis, timeframes, and
effectiveness of corrective actions.
Archive all relevant documentation for future reference and audit purposes.
Close out the rework process formally, ensuring that all tasks have been completed as per
requirements.
Solicit feedback from relevant stakeholders to assess their satisfaction with the rework outcomes
and identify areas for further improvement.
Periodically review and update the reworking procedure based on feedback, changes in
regulations, or advancements in technology or best practices.
Ensure that all personnel are trained on the latest version of the rework SOP to maintain
consistency and compliance.
Note: Adherence to this SOP is essential to ensure the efficient and effective execution of rework activities while
maintaining product quality and customer satisfaction. Any deviations from this procedure should be documented
and justified accordingly.
PREPARED BY APROVED
SOP NO: 9
STANDARD OPERATING PROCEDURE FOR
REV NO:
FINAL INSPECTION PROCESS
Objective: This Standard Operating Procedure (SOP) outlines the steps and guidelines for conducting
final inspections to ensure the quality and compliance of finished products before they are released for
distribution or delivery.
Scope: This SOP applies to all personnel involved in conducting final inspections within [Your Company
Name/Department].
Responsibilities:
Quality Assurance/Control Supervisor: Responsible for overseeing the final inspection process,
ensuring compliance with this SOP, and addressing any deviations or issues.
Final Inspection Technicians: Responsible for executing the final inspection procedures outlined
in this SOP, documenting inspection results, and reporting any non-conformities or quality issues.
Procedure:
1. Preparation:
o Review the product specifications, customer requirements, and quality standards applicable
to the finished product.
o Ensure that the final inspection area is clean, organized, and equipped with the necessary
inspection tools and equipment.
o Verify that all necessary documentation, including inspection checklists and forms, are
available and up to date.
2. Sampling Plan:
o Select samples from the production lot according to the in-process inspection quality plan
3. Visual Inspection:
o Conduct a visual inspection of the finished products to assess overall appearance,
cleanliness, and any visible defects.
o Check for proper labelling, packaging integrity, and compliance with regulatory
requirements.
4. Functional and Performance Testing:
o Perform functional tests or performance evaluations as applicable to ensure that the
products meet their intended specifications and performance criteria.
o Use appropriate testing equipment and procedures to verify key functional parameters.
5. Dimensional and Measurement Checks:
o Measure critical dimensions and features of the products using calibrated tools and
instruments.
o Compare measurement results against the specified tolerances and requirements.
6. Documentation and Record Keeping:
o Document all inspection results, including measurements, observations, and test outcomes.
o Ensure that inspection records are complete, accurate, and properly labelled with relevant
identifiers (e.g., lot numbers, inspection dates).
o Record any non-conformities, deviations, or quality issues observed during the final
inspection.
7. Decision Making:
o Evaluate the inspection results against the acceptance criteria and quality standards.
o Determine whether the finished products meet the required specifications and are suitable
for release.
o Make decisions regarding acceptance, rejection, or further action based on the inspection
findings.
8. Disposition of Non-Conforming Products:
o If any non-conformities or defects are identified during the final inspection, segregate the
affected products and initiate appropriate corrective actions.
o Document the disposition of non-conforming products, including rework, scrap, or
quarantine, as per the company's procedures.
9. Final Approval and Release:
o If the products pass the final inspection and meet all requirements, approve them for
release.
o Complete the necessary documentation to authorize the release of the products for
distribution or delivery.
Training: All personnel involved in conducting final inspections must receive training on this SOP,
inspection techniques, and the use of inspection equipment.
PREPARED BY APROVED
SOP NO: 10
STANDARD OPERATING PROCEDURE FOR
REV NO:
PACKAGING PROCESS
Objective: This Standard Operating Procedure (SOP) outlines the steps and guidelines for the packaging
process to ensure consistency, efficiency, and quality in packaging operations.
Scope: This SOP applies to all personnel involved in the packaging process within [Your Company
Name/Department].
Responsibilities:
Procedure:
1. Preparation:
o Ensure all packaging materials and equipment are available and in good condition.
o Verify that the packaging area is clean and sanitized.
o Check the batch records or production schedule for packaging requirements.
2. Material Handling:
o Handle packaging materials with care to prevent damage or contamination.
o Use appropriate equipment (e.g., forklifts, pallet jacks) for moving materials safely.
o Store packaging materials in designated areas to maintain organization and prevent mix-
ups.
3. Setup:
o Set up the packaging equipment according to the product specifications and packaging
requirements.
o Calibrate and test the equipment to ensure proper functioning.
o Verify that the packaging materials match the product specifications and are suitable for
use.
4. Packaging Process:
o Follow the packaging instructions outlined in the batch records or work orders.
o Monitor the packaging equipment throughout the process to ensure consistent operation.
o Perform in-process checks to verify the accuracy and quality of the packaging.
5. Labelling and Documentation:
o Apply labels to the packaged products accurately, ensuring correct information and
alignment.
o Complete packaging records, including batch numbers, quantities, and any relevant data.
o Document any deviations, discrepancies, or quality issues encountered during packaging.
6. Quality Control:
o Conduct visual inspections of the packaged products for defects, damage, or contamination.
o Perform weight checks or other quality tests as required by the specifications.
o Segregate any non-conforming products and report them to the quality assurance
department.
7. Cleaning and Maintenance:
o Clean the packaging equipment and work area after completing each batch or shift.
o Perform routine maintenance tasks on the packaging equipment to ensure optimal
performance.
Training: All personnel involved in the packaging process must receive training on this SOP and
demonstrate competence in its execution before performing packaging activities independently.
PREPARED BY APROVED
SOP NO: 11
STANDARD OPERATING PROCEDURE FOR
REV NO:
DISPATCH PROCESS
INTRODUCTION:
The Dispatch Process is crucial for ensuring efficient delivery of goods or services to customers. This
Standard Operating Procedure (SOP) outlines the step-by-step guidelines for executing dispatch
operations effectively.
OBJECTIVE:
The primary objective is to streamline the dispatch process, minimize errors, and ensure timely delivery to
customers.
o Dispatch Manager: Oversees the entire dispatch process, allocates resources, and ensures
adherence to timelines.
o Dispatch Team: Responsible for picking, packing, labelling, and loading items for
dispatch.
o Logistics Team: Coordinates transportation and ensures vehicles are available and
properly maintained.
o Quality Assurance: Conducts checks to ensure items are in proper condition before
dispatch.
PROCEDURES
A. Pre-Dispatch Preparation:
a. Order Processing: Verify orders against inventory to ensure availability.
b. Quality Check: Inspect items for any defects or damages.
c. Picking and Packing: Gather items from inventory, pack them securely, and label
packages accurately.
B. Dispatch Execution:
a. Schedule Coordination: Allocate dispatch slots based on delivery schedules and priority.
b. Loading: Arrange items systematically on delivery vehicles to optimize space and
minimize damage.
c. Documentation: Prepare necessary paperwork including invoices, delivery notes, and any
other relevant documents.
d. Communication: Notify customers of dispatch status, including tracking information if
applicable.
C. Post-Dispatch Activities:
a. Record Keeping: Maintain accurate records of dispatched items, including tracking
numbers and delivery confirmations.
b. Feedback Collection: Gather feedback from customers regarding delivery experience and
product condition.
c. Issue Resolution: Address any discrepancies or issues reported by customers promptly and
professionally.
D. Emergency Procedures:
a. Contingency Planning: Develop protocols for handling unforeseen circumstances such as
vehicle breakdowns or natural disasters.
E. Continuous Improvement:
a. Performance Monitoring: Regularly review dispatch metrics such as delivery times,
accuracy, and customer satisfaction.
b. Feedback Analysis:Analyse customer feedback and operational data to identify areas for
improvement.
c. Training and Development: Provide ongoing training to dispatch and logistics teams to
enhance skills and efficiency.
F. Documentation and Compliance:
a. Documentation Maintenance: Ensure all dispatch-related documents are accurately
maintained and archived for future reference.
b. Compliance: Adhere to relevant regulations and standards governing dispatch operations,
including safety and environmental regulations.
CONCLUSION:
o The Dispatch Process SOP provides a framework for standardizing operations, improving
efficiency, and delivering a superior customer experience. Regular review and refinement
of this SOP are essential to adapt to evolving business needs and maintain excellence in
dispatch operations.
PREPARED BY APROVED