ePoriseva

User Registration

Full Name
Designation

Email
Retype Password
Password
Retype PIN
PIN

Register Button

Fill all details into the required fields to register as a new user. After completing the entry please
enter the register button to complete the registration process.

Login

Pass your registered

email as userID
Enter your password, that you
provided in the registration page

Click on the Sign in button to login

Provide your email id as user id and enter the password that you have set before on registration page.
And click in sign in button to login our website and enjoy our services.
 Update Profile Information

Update profile
information

Click on the Profile option to update user’s information.

User name
Designation

Upload profile
picture

There is a option to update user’s profile picture. Click on choose file and upload an image. After
changing the image and information click on the submit button to save change.
 Update Password

Change Password

Click on the Change Password option to update user’s password.

Old Password

New Password
Re-type Password

To update the password please provide the old password and after then type your new password.
If old password doesn't match then new password would not be changed.

Note: New password must content one lowercase, uppercase letter, number, special character and
length must be greater equal to eight.
 Reset PIN

Reset PIN

Click on the Change Password option to update user’s PIN.

Old Password
New PIN
Re-type PIN

To update the PIN please provide the old password and after then type your new PIN and re-type the
PIN.
If old password doesn't match then new PIN would not be changed.
 Pay Bill

1st Step
Click on the Pay Bill option from the left side menu.
There are two options to select biller.
I. Biller category
II. Biller Name
If user select biller category option, then the steps are as follow:
a. Select biller category from the biller category dropdown list.
b. Select coverage from the coverage dropdown, populated as respected to the biller category
c. Select biller name from the dropdown list, populated as respected to the coverage.
If user select biller name option, then the steps are as follow:
a. Type the biller name in the biller name section.
After filling up all details click on search button.

Ex. Preview after selecting the biller category

 2nd Step
After clicking search button there is a preview page for the chosen biller category and biller name. If
everything is all good then click the process button else click on the back button to re-enter the
details.

3rd Step

Fill all the fields to fetch their bill details.

 4th Step

Preview all bill details and select payment mode always Internet Banking. And click on process.

5th Step

A preview of bill details and amount will be show. If all details are correct then click on the pay button.
 Supply PIN

After clicking pay button PIN will come over the screen. After entering the pin a SMS will be fired if
payment is success to the payee’s mobile number. And then redirected to the payment success page.

After success the page will look like this.

 Print Payment Details
After payment succeeded, and clicking the print option the invoice will show like that. User can print
or download the invoice.
 Search Transaction

Transaction based Mobile number with date

Mobile No.

Transaction ID

From Date To Date

Click on the Search Transaction option from the left side menu.
There are two options to search transaction.
I. Transaction based
II. Mobile based with date
If user select Transaction Based option, then the steps are as follow:
a. Supply transaction ID.
b. Click on proceed button
If user select Mobile based with date option, then the steps are as follow:
a. Supply payee’s mobile number.
b. Select from date from From Date field.
c. Select to date from To Date field.
After filling up all details click on proceed button.

Transaction status Raise Complaint

User can view their all transaction history as Transaction date and time, transaction ref no, Biller Id,
Amount and Status, they can download or print their transaction history by clicking Print button.
If any problem occurs regarding payment, then user can raise complaint to BBPS by clicking the
Complaint link under Action section.
 Raise Complaint

Service based

Select Reason

Transaction Based

Transaction Ref No

Provide complaint description

After clicking the Complaint option then user will authentically redirected to Register Complaint page
with the Transaction Ref No.
There are two options as
I. Transaction Based
II. Service Based
If user select Transaction Based then the steps are as follow
a. Select Reason from reason field drop-down list.
b. Fill the problem description in description field.
c. Press submit button.
If user select Service Based then the steps are as follow:

Select Participation Type

Select Reason

Provide complaint description

a. Select participation type from the drop-down list.

b. Select reason from drop-down list of reason field depends on participation type list.
c. Fill the problem description in description field.
d. Press Submit button.
After clicking the Submit button the complaint will be registered to BBPS portal. And a complaint
ID will be generated and display on screen.
 Search Complaint

User can track their complaint status from Search Complaint section. To view their complaint
history please follow the steps:
a. Provide Complaint ID.
b. Select types of complaint from the drop-down list.
c. Click on Submit button.
After clicking the submit button the history will populated and user can easily track their Complaint
status.