14/01/25, 11:45 ITIL ITILFND V4 Exam - Questions and Answers - CertLibrary.
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ITIL 4 Foundation v1.0
Page: 4 / 35 Exam contains 342 questions Q's per page: 10
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Question 31 ( Single Topic)
Which practice has a purpose that includes managing risks to
confidentiality, integrity and availability?
A. Information security management
B. Continual improvement
C. Monitoring and event management
D. Service level management
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Question 32 ( Single Topic)
Which will help solve incidents more quickly?
A. Target resolution times
B. Escalating all incidents to support teams
C. Collaboration between teams
D. Detailed procedural steps for incident investigation
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Question 33 ( Single Topic)
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14/01/25, 11:45 ITIL ITILFND V4 Exam - Questions and Answers - CertLibrary.com
When is the earliest that a workaround can be documented in 'problem
management'?
A. After the problem has been logged
B. After the problem has been prioritized
C. After the problem has been analyzed
D. After the problem has been resolved
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Question 34 ( Single Topic)
Which is an activity of the 'problem management' practice?
A. Restoration of normal service operation as quickly as possible
B. Prioritization of problems based on the risk that they pose
C. Authorization of changes to resolve the cause of problems
D. Resolution of incidents in a time that meets customer expectations
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Question 35 ( Single Topic)
Which practice is MOST likely to benefit from the use of chatbots?
A. Service level management
B. Change enablement
C. Continual improvement
D. Service desk
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Question 36 ( Single Topic)
Where are the details of the required performance outcomes of a service
defined?
A. Service level agreements
B. Service requests
C. Service components
D. Service offerings
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Question 37 ( Single Topic)
Which value chain activity ensures a shared understanding of the current
status and required direction for all products and services?
A. Plan
B. Improve
C. Design and transition
D. Deliver and support
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Question 38 ( Single Topic)
Which practice has the purpose of ensuring that the organization's
suppliers and their performance are managed appropriately to support the
provision of seamless, quality products and services?
A. Release management
B. Supplier management
C. Service management
D. Relationship management
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Question 39 ( Single Topic)
Which two practices interact the MOST with the service desk practice?
A. Incident management and service request management
B. Service request management and deployment management
C. Deployment management and change enablement
D. Change enablement and incident management
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Question 40 ( Single Topic)
Which is an activity of the 'incident management' practice?
A. Assessing and prioritizing improvement opportunities
B. Performing service reviews with customers
C. Providing good-quality updates when expected
D. Automating service requests to the greatest degree possible
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