Intelligent Incident Management

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Intelligent Incident Management

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Intelligent Incident Management

 Purpose: Automate and optimize the incident resolution process.

 Details:

o Use AI-driven tools like ServiceNow or Opsgenie to

automatically detect, prioritize, and route incidents.

o Integrate monitoring tools (e.g., Nagios, New Relic, Splunk) for

real-time alerting.

o Implement runbooks for common issues, enabling automated

remediation for repetitive incidents.

o Use collaboration tools like Microsoft Teams or Slack for instant

incident communication.

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Intelligent Incident Management

Uploaded by

Intelligent Incident Management

Uploaded by

Intelligent Incident Management

 Purpose: Automate and optimize the incident resolution process.

o Use AI-driven tools like ServiceNow or Opsgenie to

o Integrate monitoring tools (e.g., Nagios, New Relic, Splunk) for

o Implement runbooks for common issues, enabling automated

o Use collaboration tools like Microsoft Teams or Slack for instant

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