Technology and the Individual

TECH 120 Project

Semester: FALL 2024

Name ID Project Theme

Fahad Almutiri 10084573 Restaurant Management System

Abdullah ebrahim alqattan 79512 Restaurant Management System
Abdullah Almutairi 10086384 Restaurant Management System

Instructor:
1. Introduction

Purpose of the Report: This report details the design and implementation of a Restaurant
Management System that aims to streamline operations, enhance customer service, and
optimize resource management in a restaurant setting.

Scope: The report covers system objectives, design, implementation of the prototype, and
the detailed functionalities of the restaurant management system.

2. Business Theme Justification

Need for the System: The hospitality industry faces constant challenges such as order
management, inventory control, customer relationship management, and e icient service
delivery. An integrated management system is essential to address these issues, reduce
waste, improve customer satisfaction, and enhance operational e iciency.

3. System Overview

Objective: To develop a comprehensive system that manages all key aspects of restaurant
operations, including reservations, order management, inventory, customer feedback, and
marketing.

Goals:

 Streamline the order and payment processes to reduce wait times and enhance
customer experience.

 Automate inventory management to optimize stock levels and reduce wastage.

 Implement a CRM module to manage customer relationships and loyalty programs

e ectively.

Contributions:

 Enhanced operational e iciency and reduced operational costs.

 Improved customer satisfaction and loyalty.

 Increased profitability through better data-driven decisions.

4. System Requirements

Functional Requirements:

1. Reservation Management: Handles online and on-site reservations with a real-

time booking calendar.
 2. Order Management Module: Facilitates order placement, tracking, and processing
both in-house and online.

3. Inventory Management Module: Automates tracking of stock levels, reorder

points, and perishable goods management.

4. Customer Relationship Management (CRM): Manages customer profiles,

preferences, and loyalty programs.

5. Reporting and Analytics: Provides comprehensive reports on sales, customer

behavior, and inventory for strategic planning.

Technical Requirements:

 Responsive web design for desktop and mobile device accessibility.

 Secure database management system for sensitive data.

 Integration with payment gateways and financial software.

5. System Design and Prototype

Architecture: Describe a modular architecture that supports scalability and integration

with external systems like payment gateways and online delivery platforms.

Technology Stack:

 Frontend: HTML5, CSS3, JavaScript (React.js)

 Backend: Python with Django

 Database: PostgreSQL

Prototype Details: The prototype includes a main dashboard with navigation links to each
module, detailed interactive pages for each functional area, and a contact page. It
demonstrates features like table reservations and order placements.

6. Implementation of the System

Development Phases: Follow an Agile development methodology with phases including

sprint planning, development, daily stand-ups and sprint reviews.

Testing Strategy: Employ both unit testing and integration testing to ensure the reliability of
each module and the system as a whole.

7. Project Management
Team Roles and Responsibilities: Outline roles such as project manager, full-stack
developers, QA testers, and a UI/UX designer, along with their responsibilities.

Timeline: Include a timeline with milestones for initial research, prototype development,
testing phases, and final deployment.

8. Evaluation and Impact

System Evaluation: Metrics for evaluating system performance will include order accuracy
rates, customer wait times, inventory turnover rates, and customer satisfaction levels.

Impact Analysis: Discuss the anticipated operational improvements, cost savings from
e icient inventory management, and increased revenue from enhanced customer
experiences.

9. Conclusion

Summarize the expected benefits of the Restaurant Management System, emphasizing its
strategic importance for competitive advantage in the hospitality industry.

10. Prototype Overview

This section provides a detailed overview of the prototype developed for the Restaurant
Management System. The prototype includes a main page, along with specific pages for
managing reservations and orders, each designed to o er intuitive navigation and user-
friendly interactions.

Main Page (index.html)

 Purpose: Serves as the entry point to the Restaurant Management System,

providing navigation to all major functional areas.

 Design Features:

o Layout: Clean and simple layout with a navigation bar at the top, o ering
clear access to all functional pages.

o Style: Consistent use of the restaurant’s branding colors and fonts to

maintain visual coherence throughout the system.

Reservations Page (reservations.html)

 Purpose: Allows customers to book tables online, enhancing the convenience and
e iciency of the reservation process.

 Functionality:
 o Booking Form: Users can enter their booking details including date, time,
and number of guests.

o Immediate Feedback: Upon submission, the page displays a confirmation

message with the reservation details, ensuring that the user receives
immediate acknowledgment.

 Design Features:

o Interactive Elements: Form fields are designed to be easy to fill out, with
dropdowns for selections like date and time to minimize user errors.

Orders Page (orders.html)

 Purpose: Facilitates the placement of food orders by customers, either for in-house
dining or takeout.

 Functionality:

o Order Form: Allows users to select from a menu, choose quantities, and
submit their order.

o Success Notification: Displays a success message and order summary

upon form submission, providing a detailed receipt including the items
ordered, their quantities, and the total cost.

 Design Features:

o User Experience: The ordering process is streamlined with clear, concise

forms and an intuitive layout that guides the user through each step of the
order placement.

Prototype Functionality and Interactions

 General Usability: The pages are designed to load quickly and provide responsive
feedback to user interactions, which is crucial for maintaining engagement and
reducing bounce rates.

 Accessibility: Special attention is given to ensuring that the website is accessible,

with high contrast text, keyboard navigability, and screen reader compatibility.

Supporting Screenshots of the three functional pages:

Main page:
Orders Page layout and design:
Orders Page functionality:
 Reservations Page design and layout:

Reservations Page functionality: