BPM | DIGITAL | TRAVEL TECHNOLOGY
enabling better travel
Introduction
to IGT Solutions
IGT Solutions (IGT) is committed to enable better travel,
providing integrated IT-BPM and Digital Services & Solutions for
differentiated customer experience, enhanced business process
management and domain-driven tech services across the entire
spectrum of the Travel, Transportation and Hospitality domain.
With 100% focus on travel domain, IGT provides services to Airlines,
Travel Management Companies, Online Travel Agencies, Travel
Technology Companies, Hotels, Railways, Airports, Cruises, Car
Rental and Logistics.
Our Success DNA
• Expertise on 6 GDS across • Services across 5 continents in 20+
30+ travel processes & 100+ Domain international languages
travel technologies Global
Expertise Presence
• 70+ active clients across Airlines, TMCs, • 11,000+ travel & technology experts across
OTAs, Travel Technology Companies, and Vast 20 nationalities
Talent Pool
Hotels Experience
• COPC® Certified v6.0 – First Travel BPO in the Asia
• Business Process Management • PCI DSS 3.2, ISO 27001:2013 certified BPO and IT
• Digital Services and Solutions Solutions & Quality & Operations
• Tech Services Services Metrics Focus
• IT Organization certified at CMMi Level 5, ISAE-
3402 Compliant
• Recognized by Nelson Hall as Leader in • Recognized by Gartner as: Top 25 fastest-growing BPM
Customer Experience Services in Travel, Industry companies globally “Vendor to watch” in Customer
Transport & Hospitality in NEAT Matrix Awards Management Digital Services “Stalwart in emerging
markets’’ in Customer Management BPO Services
• Transportation IT provider adding AI technology into
aviation
• Key Customer Management BPO service provider
Offerings
IGT focuses on client-centricity with its deep domain expertise of
over 20 years, delivering and reshaping the travel industry with
Experience across
cognitive offerings ranging from Digital Services & Solutions, 30+ travel processes &
integrated IT-BPM, Social Media Management, RPA, Chatbots,
Automation, Analytics and more, for a connected travel ecosystem. 100+ travel technologies
BUSINESS PROCESS MANAGEMENT
Customer Service Ticketing & Fulfillment
Sales and Reservations Rate Desk
Baggage Helpdesk Crew Scheduling
Content Management IROPS
Queues Management Fare Filing
Loyalty Management IT Helpdesk
DIGITAL SERVICES & SOLUTIONS
Robotics Process Automa- TravelBots
tion (RPA) Airline Cost Management
Social Media Management iQD
& Mobility
Baggage Claim Digitization
Travel Analytics Services
TECHNOLOGY SERVICES
Application Development TPF/zTPF
and Maintenance (ADM)
Core Applications
Ecommerce
Testing
Product Implementations
IT Consulting
System Integration
Experience from working with Industry Leaders
Managing highly differentiated customer experience of Improving technology and customer experience
4 in Top 5 Airlines landscape of
4 of Top 5 Hospitality Companies
Providing enhanced business process management to Providing domain driven technology capabilities to
Top 5 OTAs/TMCs 2 of Top 10 Travel Technology Companies
Global Presence
With delivery centers and operational presence across key markets worldwide, we offer services
through multilingual offshore and onshore delivery centers providing omnichannel customer
support and digital services.
Chicago London
Geneva
Onshore US Dalian
Atlanta Bucharest
Guangzhou
Hong Kong
Manila (5)
Bogota Kuala Lumpur
Dubai
Singapore
Pune Delhi(2)
Chennai
Sydney
Global Headquarters Delivery Center Operational Presence Upcoming Center
State-of-the-art-facilities
Nearly 300,000 sq. feet total space | 24x7 operations | 1:1 redundancy on data and voice | 100%
redundancy on power infrastructure | 300+ seats training capacity | Secure delivery facilities with
electronic & physical security | Point–to-point lease lines to international sites
IGT Solutions Pvt. Ltd.
Corporate Office:
Echelon Building, Plot No-49, Sector-32,
Gurgaon-122001, Haryana, India
mktg@igtsolutions.com
www.igtsolutions.com
