Pape Diop
1601 metropolitan Ave
Bronx NY, 10462
P. 917-795-9509 E. papemdiop97@gmail.com
EXPERIENCE
Power Home Remodeling March 2024- Present
Remodeling Consultant Expert/ Customer Devolopment
● Connected with every customer by asking open-ended questions to assess needs
● Delivered sales, outstanding customer experience, and operational expectations
● Learned and share expertise of products and trends to fit customer’s needs
● Maintained an awareness of all product knowledge, and current or upcoming product
● Reached out to about 100 to 150 homeowners per day and Had
● Averaging 11 percent above company average metrics for estimates.
Asurion Insurance
May 2020 - February 2024
Field Service Manager
● Utilize Company provided handheld device to update work order status in a timely manner
● Accurately track working hours, including lunch breaks
● Consistently deliver a superior customer experience
● Duties, responsibilities, and activities may change at any time with or without notice
● Quickly identify and resolve technical issues
● Demonstrate empathy and assurance for the customer throughout the in-person session
● Utilize tools and resources to solve technical problems in a fast-paced environment
● Company metrics and sales were 100% met
● Coached and Mentored new Employees
Olive Garden
August 2017 - March 2020
Server/Host Manager\Barback
● I provided a great dining experience to all of customers.,
● Took and registered in drink orders
● Informed customers on any specials
● took down proper food order served food
and properly handled payments at the end of each meal.
Kips Bay Boys & Girls Club July 2013 – August 2015
Athletic Leader
● Worked With Kids from Ages 7 to 15
● Organized group athletic activities; basketball, football, soccer, kickball
● Communicate with parents about participant’s experiences and report concerns to Camp Leadership.
● Understood and executed all emergency procedures associated with the camp program.
● Enforced and followed all safety guidelines associated with the camp and all program areas.
National Development Council ( Internship) June 2016- August 2016
Office Assistant
● Performed general office clerk duties and errands.
● Updated paperwork, maintained documents and word processing.
● Helped organize and maintain office common areas.
● Managed filing system.
Volunteer Experience
● Dad owns and operates a carpentry and construction business out in Dakar Senegal has been operating it
since 2015 . Whenever i am back in Africa i go to the shop and help him out and learn a little information
● Dream Nation Organization to help inner city youth kids stay off the streets
References
Available upon request
EDUCATION
Bronx Community College- 3.0 GPA- 2017- 2020
Wings Academy - High School Diploma- 2012-2015
