InfoBrief, sponsored by Getac APRIL 2024

Redefining Total Cost

of Ownership: Rugged
Technologies to Empower
Industrial Operations
Stephanie Krishnan Rakesh Patni Lee Wai Yee
Associate Vice President, Associate Research Director, Research Manager,
Manufacturing and Energy Insights Future of Operations & Energy Insights Manufacturing Insights
IDC Asia/Pacific IDC Asia/Pacific IDC Asia/Pacific
 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Executive summary
In an era of rapid technological Delivering enhanced durability, reliability,
advancements, industries across safety, and cost efficiency, the adoption
different verticals are undergoing of rugged devices in industrial settings
significant operational transformation, brings several benefits, including
underscored by the need for data in enhanced productivity, improved quality,
remote and challenging environments. and higher levels of efficiency.

With industries seeking reliable tools for As organizations shift toward digital-first
uninterrupted operations, the demand businesses, they will need partners who
for rugged devices continues to grow. understand their business needs and
can advise them on how rugged devices
Specifically, for offsite activities such as can play a crucial role in achieving their
field service and mobile operations that strategic priorities and support long-term
often occur in harsh environments, the growth.
durability and reliability of devices play
a crucial role in ensuring seamless user This InfoBrief draws insights from 990
operation for maximum productivity. IT decision makers in a global study Industries Covered
commissioned by Getac. It takes a closer
Rugged devices are specialized tools look at the role of rugged devices in
designed to endure and resist severe transforming how businesses operate
environmental conditions, including and in streamlining operations, thus
extreme temperatures, shock, vibration, increasing competitiveness.
and exposure to sunlight, dust, water, Utilities Transport and Oil and Gas Industrial Natural
and corrosive substances. These devices Logistics Manufacturing Resources
offer a host of benefits across several Mining
diverse use cases in various industries.

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Navigating Business Priorities With Rugged Devices Integration

Industries face a variety of challenges that impact operations, growth, and profitability. Rugged devices encompass a wide array of hardware, including rugged mobile phones, tablets,
Organizations that continuously adapt and innovate will remain competitive and thrive. laptops, and PCs. These devices provide enhanced durability, mobility, and connectivity required
for field operations, especially in remote or challenging environments.
According to the IDC Industrial Rugged Devices Survey 2023, global industrial organizations
state that the top current business priorities, as well as those for the upcoming two years, focus Users can access real-time data, engage with customers, and provide onsite demonstrations or
on exploiting new markets and customer segments, improving supply chain performance, and services without worrying about device reliability, thus expanding their reach and capabilities.
increasing the emphasis on product innovation.
The organizations that were surveyed expect to integrate rugged devices into data analytics and
In this dynamic landscape of business priorities, industrial firms are progressively embracing business intelligence tools, followed by supply chain management systems and manufacturing
rugged devices to empower their workforce and align with their strategic goals. execution systems as part of their business infrastructure and ecosystem.

Top Industrial Business Priorities (Now Versus Next 2 Years) Current Systems Focus for Rugged Device Integration

13.6% 13.7% 13.6% Supply chain

13.0% 12.7%
management
11.5%
(SCM) systems

2
Data analytics and Manufacturing
business intelligence execution systems
(BI) tools (MES)

Exploiting new
markets and
customer segments
Improved supply
chain performance
Now Next 2 years
Increased focus on
product innovation
1 3
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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Rugged Devices Adoption and Challenges

The adoption of rugged devices has proven crucial in Why Have Organizations Not Adopted Rugged Devices?
streamlining operations, achieving better productivity
and efficiency across industries. In the survey, The IDC survey reveals that the core reason behind non–adoption of rugged devices is significant
organizations responded that they are using rugged lack of user awareness as well as adoption challenges.
devices in tasks such as field service operations; data
collection and analysis; and warehousing, inventory
Challenge How Rugged Devices Can Help
and asset management.

Concern Rugged devices are designed for durability, reducing

Tasks Where Rugged Devices are Used by Industrial Organizations about high the need for frequent repairs. They often come with
1 maintenance
expenditure warranties and service agreements, lowering long-term
50% 50% 49% maintenance costs.

Rugged devices are equipped with robust security

Security,
privacy, and features, such as data encryption and biometric
2 protection authentication, enhancing data protection. Manufacturers
concerns also provide security updates and support.

Field services Data collection & Warehousing or

or inspections & analysis asset/inventory Lack of budget, While rugged devices may have higher upfront costs,
maintenance management or initial capita
3 investment is
their longevity and reliability lead to lower TCO over
too high time. Leasing or financing options can help manage initial
The versatility of rugged devices has helped organizations improve daily operations by
expenses.
enhancing worker productivity, minimizing equipment downtime, and enabling individual
component upgrades without having to replace the entire device.

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Understanding Total Cost of Ownership

The TCO of rugged devices is a holistic perspective that encompasses not just the initial Organizations will enjoy significant reduction in TCO by adopting rugged devices.
purchase price but also the expenses incurred throughout their entire life span. According to the survey:

The survey responses show that the following factors carry the most weight for consideration Highest reported TCO
when calculating the TCO: reduction is 10–20%
average for tablet and
mobile devices

Highest reported TCO

Hardware cost IT cost for support
reduction is 20–30%
for failures/ on average for personal
downtime computer and laptop devices

>20% 17% % of IT Budget Spent on Rugged Devices

Improved Maintenance
worker safety cost
11%-20% 22% Recognizing the benefits from
adoption of rugged devices,
6%-10% 23%
17% of industrial organizations
<5% 6% have allocated over 20% of
Security & data Extended
33%
their IT spending budget on
protection cost replacement cycle
and longer device rugged devices.
life span

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Elevating Adoption Outcomes Through Vendor Selection

Industry Expertise and Solutions Tailored For Specific Business Needs

Industries often face unique challenges that require specialized vertical-specific solutions. Vendors with
industrial expertise understand the need for tailored solutions and offer customization that empowers
organizations to extract the highest value from their rugged devices, driving their operations toward
optimal efficiency.

The selection of a rugged devices vendor is a key

Swift Support, Repairs, and Service Warranty
strategic decision, and plays a critical role in the A reliable vendor will provide long-term commitments for ongoing support, timely repair services,
proper implementation of a new technology within guaranteed spare parts availability, and service warranty. This support ensures that organizations can
an organization — it can determine the success operate efficiently without disruption, extending the value and life span of their rugged devices.
of an organization’s operational transformation in
challenging environments.

The right rugged device vendor ensures device Diverse Product Portfolio with Latest Technology
quality and reliability, while offering support that Top-tier rugged device vendors offer a diverse range of products equipped with the latest technological
empowers organizations to operate with unwavering capabilities that can be integrated with third-party systems, carefully crafted for specific use cases. This
confidence, driving next-level achievements and diversity enables organizations to select the right tools at their disposal to remain competitive and future-
maximizing investment value. Critically, such vendors proofed, driving better outcomes across a spectrum of use case scenarios.
also support customization during implementation
and for integration with other platforms. The key
benefits of having vendor support include:

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

The Critical Factors in Rugged Device Selection

According to the survey, the following are the key considerations when selecting the right rugged devices provider, and the expectations a customer has of a rugged devices service provider:

Key Vendor Selection Consideration Customer Expectations From Vendors

Ability to provide Collaborating with third-party

1 1
customized solutions vendor for integrated solution

Monitoring and analyzing integrated

2 Cost-effectiveness of service provided solution to identify areas 2
for improvement

Offering training and education on how

3 Range of devices and solutions offered to use integrated solution effectively 3

Providing ongoing technical support and

4 Quality of customer service and support maintenance for integrated solutions 4

5 Experience working with similar organizations Designing and implementing custom solutions 5
or industries for hardware, software, or service integration

6 Reputation and track record in the industry Providing consultation and guidance on 6
integration of best practices

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Safeguarding Environment and Sustainability

Mandatory environmental, social, and governance (ESG) and sustainability policies are driving the need for carbon emissions tracking and reduction across industries. Greater pressures from internal and
external stakeholders are forcing industrial organizations to increase investments to improve sustainability performance and the safety of their workers.

According to the survey, organizations focus on setting ESG priorities and goals; and integrating sustainability initiatives across their organization.

Priorities for ESG and Sustainability in Industrial Organizations

We have a formal ESG/sustainability

program in place that sets clear 19.1%
priorities and goals

ESG/sustainability initiatives are integrated

into our overall business strategy and 17.5%
decision-making processes

ESG/sustainability initiatives based on

15.5%
regulatory requirements and compliance

ESG/sustainability initiatives based on the

14.8%
potential impact on our stakeholders

ESG/sustainability initiatives based on 14.7%

feedback from customers or investors

ESG/sustainability initiatives based on cost 12.0%

savings or revenue opportunities

We do not prioritize ESG/

sustainability initiatives at this time 6.4%

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

The Role of Rugged Devices in Improving Sustainability

Outcomes Through Better Data and Automation
As industries continue to evolve and strive for ESG/sustainability, rugged devices play a pivotal role in enhancing carbon emission tracking, improving productivity, enabling cost savings
through waste reduction and energy consumption.

35%
The durability of rugged devices means that we can use
37% them for longer periods of time, reducing the need for
frequent device replacements and lowering ewaste.
34%
Rugged devices enable us to Rugged devices enable us
automate certain processes, to track and monitor energy
reducing the need for manual consumption in real time,
labor and ultimately leading to a allowing us to identify areas
reduction in waste and energy for improvement and reduce
consumption. energy usage.

43% 34%
Rugged devices with advanced With the help of rugged
sensors and connectivity devices, we can remotely
capabilities help us to gather monitor and control machinery
data on our operations, which and equipment, which helps
we can then use to make more to optimize their energy
informed decisions about consumption and reduce waste.
energy consumption and waste
reduction initiatives.

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Rugged Device Adoption Trends in North America

Rugged device adoption in North America industrial organizations is rising due to their efficiency in field operations, data management, and sustainability considerations, driven by their ability to
support operational excellence, and supply chain visibility and performance.

Spending on Rugged Devices Rugged Devices Usage

% of IT budget Devices spending changes over Systems/Infrastructure with which rugged Tasks where rugged devices
spent on rugged the next 12–18 months devices are/will be integrated are used
17% devices Customer
32% relationship Data
41% Increase management (CRM) collection
Considering 50%
systems and analysis
<10% Manufacturing Field service or
Enterprise Mobile

2 2
execution systems inspections and
resource workforce
22% 11-20% (MES)
planning (ERP)
maintenance
management
48% Remain the same
>20% 44% systems (scheduling,
dispatch)

29% 11%
Conventional
Devices
6%
Rugged
Devices
Decrease
1 3 1 3
TCO of Rugged Devices Rugged Devices’ Role in ESG
How rugged devices have Expected TCO reduction after Importance of ESG How do rugged devices help your organization
improved operations? rugged device adoption reduce waste and/or energy consumption?
Reduced equipment Core Value 19%
Advanced sensors in rugged devices collect data for informed decisions on energy
#1 failure and
16% #1 consumption and waste reduction in operations.
replacement costs <10% Top Priority 27%
34%
11-20%
Improved worker Rugged devices automate tasks, cutting manual work, and ultimately lowering waste
#2 productivity >20% Important 19% #2 and energy consumption.

Reduced device
Rugged device durability reduces frequent replacements, lowering ewaste by
#3 downtime and resulting 50% Not Significant/
35% #3 extending their life span.
productivity losses Considered

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Rugged Device Adoption Trends in Europe

European organizations prioritize ESG as a core value in their businesses. The adoption of rugged devices is driven by their ability to improve worker productivity, enable data access mobility and
connectivity, support workflow automation and data collection, and create process visibility and performance traceability.

Spending on Rugged Devices Rugged Devices Usage

% of IT budget Devices spending changes over Systems/Infrastructure with which rugged Tasks where rugged devices
spent on rugged the next 12–18 months devices are/will be integrated are used
15%
devices
Supply chain Field service or
35% 39% Increase management (SCM) inspections and
Considering 49%
systems maintenance
Data analytics Data
21% <10% Enterprise Mobile

2 2
and business collection
11-20% resource workforce
47% intelligence (BI) and analysis
planning (ERP) management
43% Remain the same tools
>20% systems (scheduling,
dispatch)

1 3 1 3
14% Decrease
29% 8%
Conventional Rugged
Devices Devices

TCO of Rugged Devices Rugged Devices’ Role in ESG

How rugged devices have Expected TCO reduction after Importance of ESG How does your organization track and report progress on
improved operations? rugged device adoption ESG/sustainability goals?
Core Value 24%
Improved worker Advanced sensors in rugged devices collect data for informed decisions on energy
#1 productivity 17% #1 consumption and waste reduction in operations.
<10% Top Priority 27%
11-20%
Reduced equipment failure Rugged devices track real-time energy consumption, aiding in identifying areas for
#2 and replacement costs
49%
>20% Important
#2 improvement and reducing energy usage.
17%
34%
Improved communication
Rugged devices automate tasks, cutting manual work, and ultimately lowering
#3 and collaboration among Not Significant/
32% #3 waste and energy consumption.
workers Considered

Source: IDC Industrial Rugged Devices Survey 2023, sponsored by Getac, n = 990

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Rugged Device Adoption Trends in Asia/Pacific excluding China (APeC)

In APeC, organizations are developing digital capabilities to create workflow visibility and expand operational data coverage. The adoption of rugged devices is driven by their durability and consistent
performance for IoT applications and field operations, providing improved productivity and simultaneously reducing equipment downtime and repair.

Spending on Rugged Devices Rugged Devices Usage

% of IT budget Devices spending changes over Systems/Infrastructure with which rugged Tasks where rugged devices
spent on rugged the next 12–18 months devices are/will be integrated are used
13%
devices
Supply chain
42% 42%
12% Considering 44% Increase management (SCM) Manufacturing or
systems production
<10% Internet of Things Field service or
Mobile device Data

2 2
(IoT) platforms inspections and
11-20% management collection
46% (MDM) systems maintenance and
43% Remain the same analysis
>20%

33% 12%
Conventional
Devices
13%
Rugged
Devices
Decrease
1 3 1 3
TCO of Rugged Devices Rugged Devices’ Role in ESG
How rugged devices have Expected TCO reduction after Importance of ESG How does your organization track and report progress on
improved operations? rugged device adoption ESG/sustainability goals?
Core Value 20%
Improved worker Advanced sensors in rugged devices collect data for informed decisions on energy
#1 productivity 18% #1 consumption and waste reduction in operations.
<10% Top Priority 26%
33%
11-20%
Reduced equipment failure Rugged devices track real-time energy consumption, aiding in identifying areas for
#2 and replacement costs >20% Important 19%
#2 improvement and reducing energy usage.

Improved remote access to Rugged devices automate tasks, cutting manual work, and ultimately lowering
#3 data and systems
Not Significant/ 37% #3 waste and energy consumption.
49% Considered

Source: IDC Industrial Rugged Devices Survey 2023, sponsored by Getac, n = 990

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Rugged Device Adoption Trends in China

Industrial organizations in China are prioritizing supply chain management and orchestration. The adoption of rugged devices is driven by the need for device portability, and durability with consistent
performance to support supply chain activities such as warehouse and inventory management to increase end-to-end traceability with minimal downtime.

Spending on Rugged Devices Rugged Devices Usage

% of IT budget Devices spending changes over Systems/Infrastructure with which rugged Tasks where rugged devices
spent on rugged the next 12–18 months devices are/will be integrated are used
13%
devices
Mobile device Field service or
34% Considering
42%
53% Increase management (MDM) inspections and
systems maintenance
<10% Supply chain Warehousing or
Warehouse Data

2 2
26% management (SCM)
management asset/inventory collection
11-20% systems
systems (WMS) management and
44% Remain the same
>20% 39% analysis

27% 14%
Conventional
Devices
8%
Rugged
Devices
Decrease
1 3 1 3
TCO of Rugged Devices Rugged Devices’ Role in ESG
How rugged devices have Expected TCO reduction after Importance of ESG How does your organization track and report progress on
improved operations? rugged device adoption ESG/sustainability goals?
Core Value 25%
Reduced equipment failure Advanced sensors in rugged devices collect data for informed decisions on energy
#1 and replacement costs 19% #1 consumption and waste reduction in operations.
<10% Top Priority
30% 29%
Reduced device downtime 11-20% Rugged devices automate tasks, cutting manual work, and ultimately lowering waste
#2 and resulting productivity
>20% Important
#2 and energy consumption.
losses 18%

Improved worker Rugged device durability reduces frequent replacements, lowering ewaste by
#3 productivity
Not Significant/ 28% #3 extending their life span.
51% Considered

Source: IDC Industrial Rugged Devices Survey 2023, sponsored by Getac, n = 990

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Rugged Device Adoption Trends in Latin America

Rugged device adoption in Latin America is driven by the versatility of these devices that connect to third-party solutions, device mobility for field operations, sustainability considerations that support
integration into operations management on a cloud platform, and supply chain-related activities such as asset tracking and inventory management.

Spending on Rugged Devices Rugged Devices Usage

% of IT budget Devices spending changes over Systems/Infrastructure with which rugged Tasks where rugged devices
spent on rugged the next 12–18 months devices are/will be integrated are used
23% devices
29% Warehouse Field service or
Considering
40% 44% Increase management inspections and
systems (WMS) maintenance
<10% Cloud-based Data collection
Supply chain Warehousing

2 2
computing systems and analysis
11-20% management or asset/
Remain the same (SCM) systems inventory
47% 45%
25% >20% management

1 3 1 3
23% 13% 11% Decrease
Conventional Rugged
Devices Devices

TCO of Rugged Devices Rugged Devices’ Role in ESG

How rugged devices have Expected TCO reduction after Importance of ESG How does your organization track and report progress on
improved operations? rugged device adoption ESG/sustainability goals?
Core Value 27%
Improved worker Advanced sensors in rugged devices collect data for informed decisions on energy
#1 productivity
#1 consumption and waste reduction in operations.
23%
<10% Top Priority
29% 21%
Reduced equipment failure 11-20%
Rugged device durability reduces frequent replacements, lowering ewaste by
#2 and replacement costs >20% Important
#2 extending their life span.
19%

Improved worker safety in

Rugged devices track real-time energy consumption, aiding in identifying
#3 hazardous environments, Not Significant/
33% #3 areas for improvement and reducing energy usage.
and reduced accidents 48% Considered

Source: IDC Industrial Rugged Devices Survey 2023, sponsored by Getac, n = 990

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Rugged Device Adoption Trends in Middle East & Africa (MEA)

Organizations in MEA prioritize optimizing business processes to increase efficiency and reduce cost. Rugged devices provide the ability to upgrade devices with component replacements, reduce
downtime and replacement cost, which is used to support ERP activities such as asset tracking and inventory management to improve overall performance.

Spending on Rugged Devices Rugged Devices Usage

% of IT budget Devices spending changes over Systems/Infrastructure with which rugged Tasks where rugged devices
spent on rugged the next 12–18 months devices are/will be integrated are used
17% devices
29% Mobile device Field service or
Considering 43% Increase management (MDM) inspections and
49%
systems maintenance
<10% Enterprise resource Warehousing or Mobile
Warehouse
17%

2 2
planning (ERP) asset/inventory workforce
11-20% management
systems management management
Remain the same systems (WMS)
40% (scheduling,
>20% 45% dispatch)

37% 17%
Conventional
Devices
6%
Rugged
Devices
Decrease
1 3 1 3
TCO of Rugged Devices Rugged Devices’ Role in ESG
How rugged devices have Expected TCO reduction after Importance of ESG How does your organization track and report progress on
improved operations? rugged device adoption ESG/sustainability goals?
Improved device upgrading Core Value 26%
capabilities through Rugged devices automate tasks, cutting manual work, and ultimately lowering
#1 the ability to replace
#1 waste and energy consumption.
21%
components 30% <10% Top Priority
26%
Reduced equipment failure 11-20%
Rugged devices enable remote monitoring and control of machinery, optimizing
#2 and replacement costs >20% Important
#2 energy use and reducing waste.
20%

Improved worker Advanced sensors in rugged devices collect data for informed decisions on energy
#3 productivity
Not Significant/
28% #3 consumption and waste reduction in operations.
49% Considered

Source: IDC Industrial Rugged Devices Survey 2023, sponsored by Getac, n = 990

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Rugged Device Adoption Trends in Utilities

Utilities organisations’ top business priority is reducing operational risk. They can leverage rugged device technology for field service inspections/maintenance
and integrate it with ERP or IoT platforms, ensuring better operational visibility, making more data available to workers and management and increasing
productivity. Data can also be shared with customers and suppliers, by integrating with CRM systems, which improves collaboration with external stakeholders.

Spending on Rugged Devices Rugged Devices Usage

% of IT budget Devices spending changes over Systems/Infrastructure with which rugged Tasks where rugged devices
spent on rugged the next 12–18 months devices are/will be integrated are used
23% devices Mobile workforce
33% Enterprise resource management
Considering 48% Increase planning (ERP) (scheduling,
49%
systems dispatch)
<10% Customer Field service or Warehousing
Internet of

2 2
relationship inspections and or asset/
11-20% Things (IoT)
management (CRM) inventory
16% Remain the same
systems
platforms maintenance
management
>20% 43% 43%

28% 8%
Conventional
Devices
8%
Rugged
Devices
Decrease
1 3 1 3
TCO of Rugged Devices Rugged Devices’ Role in ESG
How rugged devices have Expected TCO reduction after Importance of ESG How does your organization track and report progress on
improved operations? rugged device adoption ESG/sustainability goals?
Improved device upgrading Core Value 19%
capabilities through Rugged device durability reduces frequent replacements, lowering ewaste by
#1 the ability to replace
#1 extending their life span.
17%
components 33% <10% Top Priority 31%
Improved worker 11-20%
Rugged devices automate tasks, cutting manual work, and ultimately lowering
#2 productivity #2 waste and energy consumption.
>20% Important 15%

Reduced equipment failure 35% Advanced sensors in rugged devices collect data for informed decisions on energy
#3 and replacement costs
Not Significant/ #3 consumption and waste reduction in operations.
50% Considered

Source: IDC Industrial Rugged Devices Survey 2023, sponsored by Getac, n = 990

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Rugged Device Adoption Trends in Industrial Manufacturing

Industrial manufacturers prioritize operational efficiency and order fulfilment through smart manufacturing technologies. Rugged devices provide device
portability and reliable performance to support data collection on the production shop floor and field operations, helping manufacturers to analyze product
quality and identify areas for improvements.

Spending on Rugged Devices Rugged Devices Usage

% of IT budget Devices spending changes over Systems/Infrastructure with which rugged Tasks where rugged devices
7% spent on rugged the next 12–18 months devices are/will be integrated are used
12% devices
Supply chain
Considering
39% Increase management (SCM) Data collection
55%
systems and analysis
<10% Manufacturing Manufacturing Field service
Warehouse

2 2
15% execution systems
management or production or inspections
11-20% (MES) and
46% Remain the same systems (WMS)
maintenance
>20% 34%
66%
14%
Conventional
Devices
11%
Rugged
Devices
Decrease
1 3 1 3
TCO of Rugged Devices Rugged Devices’ Role in ESG
How rugged devices have Expected TCO reduction after Importance of ESG How does your organization track and report progress on
improved operations? rugged device adoption ESG/sustainability goals?
Core Value 23%
Reduced equipment failure Advanced sensors in rugged devices collect data for informed decisions on
#1 and replacement costs #1 energy consumption and waste reduction in operations.
20% 18%
35% <10% Top Priority

Improved worker 11-20% Rugged devices automate tasks, cutting manual work, and ultimately lowering
#2 productivity >20% Important
27% #2 waste and energy consumption.

Improved remote access to Rugged devices track real-time energy consumption, aiding in identifying areas for
#3 data and systems
Not Significant/ 32% #3 improvement and reducing energy usage.
45% Considered

Source: IDC Industrial Rugged Devices Survey 2023, sponsored by Getac, n = 990

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Rugged Device Adoption Trends in Transportation and Logistics

The priority for transport and logistics organisations is to improve supply chain performance by collecting and analyzing real-time data to gain visibility into operational workflow
and provide traceability to their customers. Rugged devices bring device portability and durability for data collection and reporting on-the-go, improving workers’ productivity
and helping organizations to take a proactive approach for fast decision making.

Spending on Rugged Devices Rugged Devices Usage

% of IT budget Devices spending changes over Systems/Infrastructure with which rugged Tasks where rugged devices
spent on rugged the next 12–18 months devices are/will be integrated are used
18% 17% devices
Supply chain Warehousing or
Considering
40% Increase management (SCM) asset/inventory
51%
Customer systems management
<10% relationship Warehouse Transportation

2 2
management (CRM) management or logistics
11-20% Data
24% 46% Remain the same systems systems (WMS) collection and
>20% 37% analysis
41%
14%
Conventional
Devices
12%
Rugged
Devices
Decrease
1 3 1 3
TCO of Rugged Devices Rugged Devices’ Role in ESG
How rugged devices have Expected TCO reduction after Importance of ESG How does your organization track and report progress on
improved operations? rugged device adoption ESG/sustainability goals?
Core Value 26%
Improved worker Advanced sensors in rugged devices collect data for informed decisions on
#1 productivity #1 energy consumption and waste reduction in operations.
21%
31% <10% Top Priority
Reduced equipment 11-20% 35%
Rugged devices track real-time energy consumption, aiding in identifying areas
#2 failure and replacement >20% Important
#2 for improvement and reducing energy usage.
costs
Improved device upgrading 18%
capabilities through Rugged devices automate tasks, cutting manual work, and ultimately lowering waste
#3 the ability to replace
Not Significant/ #3 and energy consumption.
48% Considered
components 21%

Source: IDC Industrial Rugged Devices Survey 2023, sponsored by Getac, n = 990

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Rugged Device Adoption Trends in Natural Resources Mining

Mining organizations are asset heavy, and field service inspections and maintenance are a key aspect of maintaining efficient operations. Mining operations often take
place in harsh environments and require rugged devices that can withstand extreme conditions. By integrating rugged devices with cloud platforms and supply chain
management systems, they can ensure that the management has better data and visibility into the supply chain and improve data-driven decision-making.

Spending on Rugged Devices Rugged Devices Usage

% of IT budget Devices spending changes over Systems/Infrastructure with which rugged Tasks where rugged devices
spent on rugged the next 12–18 months devices are/will be integrated are used
17% 17%
17% devices
Supply chain Mobile workforce
Considering
41% Increase management (SCM) management
48%
systems (scheduling, dispatch)
<10% Mobile device Field service or

2 2
Cloud-based management inspections and
11-20% Data
computing maintenance
31% 42% Remain the same systems
(MDM) systems collection and
>20% 43% analysis
35%
17%
Conventional
Devices
9%
Rugged
Devices
Decrease
1 3 1 3
TCO of Rugged Devices Rugged Devices’ Role in ESG
How rugged devices have Expected TCO reduction after Importance of ESG How does your organization track and report progress on
improved operations? rugged device adoption ESG/sustainability goals?
Core Value 25%
Reduced equipment failure Advanced sensors in rugged devices collect data for informed decisions on
#1 and replacement costs #1 energy consumption and waste reduction in operations.
17%
31% <10% Top Priority 23%
Reduced device downtime 11-20% Rugged device durability reduces frequent replacements, lowering ewaste by
#2 and resulting productivity #2 extending their life span.
>20% Important 16%
losses
Improved device upgrading
capabilities through Rugged devices automate tasks, cutting manual work, and ultimately lowering waste
#3 the ability to replace
Not Significant/ 36% #3 and energy consumption.
52% Considered
components

Source: IDC Industrial Rugged Devices Survey 2023, sponsored by Getac, n = 990

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Rugged Device Adoption Trends in Oil and Gas

Oil and gas companies are trying to drive greater operational excellence in their operations. Key focus areas include asset and inventory management, field
inspection and maintenance work as they have a direct impact on the efficiency of operations. By leveraging rugged devices, they improve worker productivity,
ensuring workers can complete their onsite tasks efficiently and quickly, and reduce the likelihood of equipment failure and also reduce replacement costs.

Spending on Rugged Devices Rugged Devices Usage

% of IT budget Devices spending changes over Systems/Infrastructure with which rugged Tasks where rugged devices
spent on rugged the next 12–18 months devices are/will be integrated are used
19% 17%
17% devices
29% Enterprise resource Field service or
Considering
37% 43% Increase planning (ERP) inspections and
systems maintenance
<10% Mobile device Warehousing or

2 2
Manufacturing management asset/inventory
11-20% Data
46% 41% Remain the same execution (MDM) systems management
collection and
28% >20% systems (MES)
analysis

24% 17% 16%

1 3 1 3
Decrease

Conventional Rugged
Devices Devices

TCO of Rugged Devices Rugged Devices’ Role in ESG

How rugged devices have Expected TCO reduction after Importance of ESG How does your organization track and report progress on
improved operations? rugged device adoption ESG/sustainability goals?
Core Value 27%
Improved worker Advanced sensors in rugged devices collect data for informed decisions on
#1 productivity #1 energy consumption and waste reduction in operations.
18%
30% <10% Top Priority 22%
Reduced equipment 11-20%
Rugged devices enable remote monitoring and control of machinery, optimizing
#2 failure and replacement #2 energy use and reducing waste.
>20% Important 17%
costs

Improved worker safety in Rugged devices automate tasks, cutting manual work, and ultimately lowering waste
#3 hazardous environments, Not Significant/ 34% #3 and energy consumption.
and reduced accidents 52% Considered

Source: IDC Industrial Rugged Devices Survey 2023, sponsored by Getac, n = 990

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Essential Guidance
Conduct a Thorough Assessment
Organizations need to define specific needs and outcomes they are looking to achieve
with rugged devices. It is important to understand the current setup and evaluate
existing workflows and processes to identify areas where rugged devices can make
a difference. This will help organizations to determine how rugged devices can
seamlessly integrate into their operations.

Have Knowledge on the TCO

It is important to understand the TCO of rugged devices, which includes not only the
initial purchase price but also ongoing costs like maintenance, support, and device
management. Understanding the full cost landscape helps organizations to make
informed budgetary decisions.

Customization Matters
There is no one-size-fits-all solution. Communicate and work together with vendors that
offer customization services, and can incorporate industry-specific sensors, software,
and features that enhance the functionality of the devices. Customized rugged devices
empower organizations to build tools fit for purpose to meet the unique needs of
different industries.

Think About Scalability

Organizations should regularly assess the impact of rugged devices adoption in their
operations. Monitor, adapt, and scale up deployments based on insights to meet
changing business needs.

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

About the Analysts

Stephanie Krishnan, Rakesh Patni, Lee Wai Yee,
Associate Vice President, Associate Research Director, Research Manager,
Manufacturing and Energy Insights, Future of Operations & Energy Insights, Manufacturing Insights,
IDC Asia/Pacific IDC Asia/Pacific IDC Asia/Pacific

Stephanie has more than 20 years of experience in manufacturing Rakesh Patni is responsible for the development and growth of the Wai Yee Lee is a research manager for IDC Manufacturing Insights and
and supply chains. She has a diverse background that complements Future of Operations and IDC Energy Insights programs, including oil responsible for Asia/Pacific manufacturing and supply chain trends and
her years in academia and professional development, consulting in and gas, utilities, and mining research for the Asia/Pacific region. In best practices. In her role, she helps semiconductor manufacturers
multiple countries such as Australia, Singapore, Malaysia, United Arab this role, he publishes research that appeals to technology buyers and and their partner organizations maximize the benefits of their digital
Emirates, and Hong Kong. In addition, she has advised start-ups in vendors both in terms of subscription products and custom research. transformation journeys. Her primary research focuses on technology
process automation and technology adoption, particularly in supply chain For Energy Insights, key themes covered in the program include energy adoption in addressing industry challenges for the entire manufacturing
management. Prior to IDC, Stephanie was a consultant on economic and transition, decarbonization and sustainability, cybersecurity, operational value chain. She has a particular interest in semiconductor and
supply chain market research in Asia/Pacific and the Middle East. efficiency, and asset management. Other focus areas include the digital electronics manufacturing.
transformation of operations using industry 4.0 technologies and IT/
OT integration. His team’s programs will look across various strategic Wai Yee has over 16 years of experience in scientific research in
More about Stephanie Krishnan priorities and technologies, including connected assets and ecosystems, semiconductors and nanotechnology. Prior to joining IDC, she worked in
safety, cloud, artificial intelligence (AI), Internet of Things (IoT), and the semiconductor assembly and the test and measurement industries.
automation. She has primarily served the advance material science and technology
sector through innovative research, product development, and market
Rakesh has over 20 years of experience in general management working intelligence research, including product/competitive analysis and product
for technology companies in the United Kingdom, India, and Singapore. strategy planning. Wai Yee is also a core inventor and co-inventor of
He has successfully built and sold companies during his career and is an more than 15 World Intellectual Property Organization (WIPO) patents
investor and advisor to technology start-ups in Toronto-based venture through her scientific research.
capital firm Loyal VC’s diversified global portfolio.

More about Lee Wai Yee

More about Rakesh Patni

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 Redefining Total Cost of Ownership: Rugged Technologies to Empower Industrial Operations

Message from the Sponsor

Digital transformation is fundamentally changing the way millions of businesses operate
every day, optimising data processes, aiding field communication, informing resource/
asset management and streamlining customer experiences.

In industries that need field service and mobile operations, the benefits of effective
transformation are significant, but issues associated with the use of digital equipment in
industrial environments also present additional challenges. Accidental knocks and drops,
exposure to dirt and dust, adverse weather conditions and extreme temperatures can
all significantly impact the lifespan of consumer-grade digital equipment. The resulting
maintenance and repair bills greatly increase Total Cost of Ownership (TCO), while costly
unplanned downtime also causes major operational issues.

Rugged manufacturers like Getac understand these challenges, which is why we build
our products to thrive in the difficult conditions that industrial workers encounter every
day. Not only does this approach deliver the lower TCO over the lifecycle of every rugged
device, but it also means workers can operate confidently in various scenarios they face.
This enables industrial organisations to truly embrace digital transformation and reap the
rewards on offer.

For more information on Getac’s range of rugged solutions for a wide range of industrial
sectors, please visit www.getac.com.

Request an Inquiry

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