**Q1:** Universal Containers\' current AI data masking rules do not align with organizational privacy

and security policies and requirements.\ what an AI Specialist should recommend to resolve an issue? A.
**Configure data masking in the Einstein Trust Layer setup.** B. Add new data masking rules in LLM
setup. C. Enable data masking for sandbox refreshes. ### **Q2:** ### An AI Specialist built a Field
Generation prompt template that worked for many records, but users are reporting random failures with
token limit errors. What is the cause of the random nature of this error? A. **The number of tokens
generated by the dynamic nature of the prompt template will vary record** B. The number of tokens
that can be processed by the LLM varies with total user demand C. The template type needs to be
switched to Flex to accommodate the variable amount tokens generated by the prompt grounding. ###
**Q3:** ### UC want to utilize Einstein AI for Sales to help sales representatives meet their quotas by
providing AI-generated plans with guidance and steps for closing deals. A. **Create Close Plan** B.
Create Account Plan C. Find Similar Deals ### **Q4:** ### An AI Specialist wants to include data from
response of external service invocation (REST API Callout) into prompt template? A. Use \"Add prompt
instructions\" flow element B. **Use External Service Record merge fields** C. Convert the JSON to an
XML merge field ### **Q5:** ### Which API service Universal Containers (UC) should use to meet the
requirement of creating a digest of account action plans using a generative API feature. A. Metadata API
B. **REST API** C. SOAP API ### **Q6:** ### Universal Containers is using Einstein Copilot for Sales to
find similar opportunities to help close deals faster. The team wants to understand the criteria used by
the copilot to match opportunities. What is one criteria that Einstein Copilot for Sales uses to match
similar opportunities? A. Matched opportunities are limited to the same account. B. **Matched
opportunities have a status of Closed Won from last 12 months.** C. Matched opportunities were
created in the last 12 months. ### **Q7:** ### Northern Trail Outfitters (NTO) wants to configure
Einstein Trust AI in its production org but is unable to see the option on the Setup page. After
provisioning Data Cloud, which step must an AI Specialist take to make the option available to NTO? A.
Turn on Prompt Builder. B. **Turn on Einstein Generative AI.** C. Turn on Einstein Copilot. ### **Q8:**
### An administrator wants to check the response of the Flex prompt template they\'ve built, but the
preview button is greyed out. What is the reason for this? A. **The records related to the prompt have
not been selected.** B. The prompt has not been saved and activated. C. A merger field has not been
inserted in the prompt. ### **Q9:** ### Universal Containers implemented Einstein Copilot for its users.
One user complains that Einstein Copilot is not deleting activities from the past 30 days. What is the
reason for this issue? A. Einstein Copilot Delete Record Action permission is not associated to the user. B.
Einstein Copilot does not have permission to delete the user\'s records. C. **Einstein Copilot does not
support the Delete Record action.** ### **Q10:** ### What is the correct process to leverage Prompt
Builder in a Salesforce org? A. Enable the target object for generative prompting, develop the prompt
within the prompt workspace, select records to fine-tune and ground the response, enable the Trust
Layer, and associate the prompt to an action. B. **Select the appropriate prompt template type to use,
develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived
grounding data, pick the model to use, and test and validate the generated responses.** C. Select the
appropriate prompt template type to use, select one of Salesforce\'s standard prompts, determine the
object to associate the prompt, select a record to validate, and associate the prompt to an action. ###
**Q11:** ### Universal Containers (UC) has a mature Salesforce org with a lot of data in cases and
Knowledge articles. UC is concerned that there are many legacy fields, with data that might not be
applicable for Einstein AI to draft accurate email responses. Which solution should UC use to ensure
Einstein AI can draft responses from a defined data source? A. Work Summaries B. Service Replies C.
**Service AI Grounding** ### **Q12:** ### A support team handles a high volume of chat interactions
and needs a solution to provide quick, relevant responses to customer inquiries. Responses must be
grounded in the organization\'s knowledge base to maintain consistency and accuracy. Which feature in
Einstein for Service should the support team use? A. Einstein Service Replies B. **Einstein Reply
Recommendations** C. Einstein Knowledge Recommendations

### **Q13:** ### Universal Containers is considering leveraging the Einstein Trust Layer in conjunction
with Einstein Generative AI Audit Data. Which audit data is available using the Einstein Trust Layer? A.
**Masked data and toxicity score** B. Hallucination score and bias score ### **

Q14:** ### Universal Containers (UC) is using Einstein Generative AI to generate an account summary.
UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer\'s toxicity scoring to
assess the content\'s safety level. What does a safety category score of 1 indicate in the Einstein
Generative AI Toxicity Score? A. **Safe** B. Not Safe C. Moderately Safe ### **Q15:** ### Universal
Containers wants to implement a solution in Salesforce for a custom UX that allows users to enter a sales
order number. Subsequently, the system will invoke a custom prompt template to create and display a
summary of the sales order header and sales order details. Which solution should an AI Specialist
implement to meet this requirement? A. Create a template-triggered prompt flow and invoke the
prompt template using the standard \"Prompt Template\" flow action. B. **Create a screen flow to
collect the sales order number and invoke the prompt template using the standard \"Prompt Template\"
flow action.** C. Create an auto launched flow and invoke the prompt template using the
standard \"Prompt Template\" flow action. ### **Q16:** Universal Containers (UC) wants to enable its
sales team to get insights into product and competitor names mentioned during calls. How should UC
meet this requirement? A. **Enable Einstein Conversation Insights, enable sales recording, assign
permission sets, and customize insights with up to 50 products.** B. Enable Einstein Conversation
Insights, assign permission sets, and customize insights with up to 50 competitor names. C. Enable
Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize
insights with up to 25 products. ### **Q17:** ### What is the role of the large language model (LLM) in
executing an Einstein Copilot Action? A. Find similar requests and provide the actions that need to be
executed. B. Determine a user's access and sort actions by priority to be executed. C. **Identify the best
matching actions and correct order of execution.** ### **Q18:** ### Universal Containers (UC) wants
to assess Salesforce\'s generative AI features but has concerns over its company data being exposed to
third-party large language models (LLMs). Specifically, UC wants the following capabilities to be part of
Einstein\'s generative AI service: *"No data is used for LLM training or product improvements by third-
party LLMs. No data is retained outside of UC\'s Salesforce org."* ### The data sent cannot be accessed
by the LLM provider. Which property of the Einstein Trust Layer should the AI Specialist highlight to UC
that addresses these requirements? A. **Zero-Data Retention Policy** B. Prompt Defense C. Data
Masking ### **Q19:** An AI Specialist at Universal Containers is working on a prompt template to
generate personalized emails for product demonstration requests from customers. It is important for the
AI-generated email to adhere strictly to the guidelines, using only associated opportunity information,
and to encourage the recipient to take the desired action. How should the AI Specialist include these
instructions on a new line in the prompt template? A. Make sure merged fields are defined. B.
**Surround them with triple quotes (\"\"\"\").** C. Use curly brackets { } to encapsulate instructions.
### **Q20:** ### Universal Containers (UC) is looking to enhance its operational efficiency. UC has
recently adopted Salesforce and is considering implementing Einstein Copilot to improve its processes.
What is a key reason for implementing Einstein Copilot? A. **Streamlining workflows and automating
repetitive tasks.** B. Improving data entry and data cleansing. C. Allowing AI to perform tasks without
user interaction. ### **Q21:** ### Universal Containers (UC) wants to enable its sales reps to explore
opportunities that are similar to previously won opportunities by entering the utterance, \'Show me
other opportunities like this one.\' How should UC achieve this in Einstein Copilot? A. Create a custom
Copilot action calling an Apex class. B. Create a custom Copilot action calling a flow. C. **Use the
standard Copilot action.** ### **Q22:** ### Universal Containers has an active standard email prompt
template that does not fully deliver on the business requirements. Which steps should an AI Specialist
take to use the content of the standard prompt email template in question and customize it to fully meet
the business requirements? A. Save as New Template and edit as needed. B. **Clone the existing
template and modify as needed.** C. Save as New Version and edit as needed. ### **Q23:** ### In
Model Playground, which hyperparameters of an existing Salesforce-enabled foundational model can an
AI Specialist change? A. Temperature, Top-k sampling, Presence Penalty B. Temperature, Frequency
Penalty, Output Tokens C. **Temperature, Frequency Penalty, Presence Penalty** ### **Q24:** ###
Universal Containers implements Custom Copilot Actions to enhance its customer service operations.
The development team needs to understand the core components of a Custom Copilot Action to ensure
proper configuration and functionality. What should the development team review in the Custom Copilot
Action configuration to identify one of the core components of a Custom Copilot Action? A. Output
Types B. Action Triggers C. **Instructions** ### **Q25:** ### An AI Specialist is tasked with configuring
a generative model to create personalized sales emails using customer data stored in Salesforce. The AI
Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and
data privacy are critical concerns for the client. How should the AI Specialist integrate the custom LLM
into Salesforce? A. **Add the fine-tuned LLM in Einstein Studio Model Builder.** B. Create an application
of the custom LLM and embed it in Sales Cloud via iFrame. C. Enable model endpoint on OpenAI and
make callouts to the model to generate emails. ### **Q26:** ### Universal Containers (UC) wants to
use the Draft with Einstein feature in Sales Cloud to create a personalized introduction email. After
creating a proposed draft email, which predefined adjustment should UC choose to revise the draft with
a more casual tone? A. Optimize for Clarity B. Enhance Friendliness C. **Make Less Formal** **Q27:**
An AI Specialist wants to ground a new prompt template with the User related list. What should the AI
Specialist consider? A. **The User related list is not supported in prompt templates.** B. The User
related list should have View All access. C. The User related list needs to be included on the record page.
### **Q28:** ### What should an AI Specialist consider when using related list merge fields in a prompt
template associated with an Account object in Prompt Builder? A. Prompt generation will yield no
response when there is no related list associated with an Account in runtime. B. If person accounts have
been enabled, merge fields will not be available for the Account object. C. **The Activities related list on
the Account object is not supported because it is a polymorphic field.** ### **Q29:** ### Universal
Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates.
Which type of flow should UC use? A. Unified-object linking flow B. Data Cloud-triggered flow C.
**Template-triggered prompt flow** ### **Q30:** ### Universal Containers plans to implement
prompt templates that utilize the standard foundation models. What should the AI Specialist consider
when building prompt templates in Prompt Builder? A. Train LLM with data using different writing styles
including word choice, intensifiers, and punctuation. B. Include multiple-choice questions within the
prompt to test the LLM\'s understanding of context. C. **Ask it to role-play as a character in the prompt
template to provide more context to the user.** ### **Q31:** ### A Salesforce Administrator is
exploring the capabilities of Einstein Copilot to enhance user interaction within their organization. They
are particularly interested in how Einstein Copilot processes user requests and the mechanism it
employs to deliver responses. The administrator is evaluating whether Einstein Copilot directly
inte5rfaces with a large language model (LLM) to fetch and display responses to user inquiries,
facilitating a broad range of requests from users. How does Einstein Copilot handle user requests in
Salesforce? A. **Einstein Copilot analyzes the user's request and LLM technology is used to generate and
display the appropriate response.** B. Einstein Copilot will trigger a flow that utilizes a prompt template
to generate the response. C. Einstein Copilot will perform an HTTP callout to an LLM provider. ###
**Q32:** ### Universal Containers wants to use an external large language model (LLM) in Prompt
Builder. What should an AI Specialist recommend? A. **Use BYO-LLM functionality in Einstein Studio.**
B. Use Flow and External Services to bring data from an external LLM. C. Use Apex to connect to an
external LLM and ground the prompt. ### **Q33:** ### The sales team at a hotel resort would like to
generate a guest summary about the guests\' interests and provide recommendations based on their
activity preferences captured in each guest profile. They want the summary to be available only on the
contact record page. Which AI capability should the team use? A. **Prompt Builder** B. Einstein Copilot
C. Model Builder ### **Q34:** ### Universal Containers\' data science team is hosting a generative
large language model (LLM) on Amazon Web Services (AWS). What should the team use to access
externally-hosted models in the Salesforce Platform? A. **Model Builder** B. Copilot Builder C. App
Builder ### **Q35:** ### Universal Containers (UC) is implementing Einstein Generative AI to improve
customer insights and interactions. UC needs audit and feedback data to be accessible for reporting
purposes. ### What is a consideration for this requirement? A. **Storing this data requires Data Cloud to
be provisioned.** B. Storing this data requires Salesforce big objects. C. Storing this data requires a
custom object for data to be configured. **Q36:** Which use case is best supported by Salesforce
Einstein Copilot\'s capabilities? A. Enable Salesforce admin users to create and train custom large
language models (LLMs) with CRM data. B. **Bring together a conversational interface for interacting
with AI for all Salesforce users, such as developers and eCommerce retailers.** C. Enable data scientists
to train predictive AI models with historical CRM data using built-in machine learning capabilities. ###
**Q37:** ### Universal Containers (UC) wants to offer personalized service experiences and reduce
agent handling time with AI-generated email responses grounded in Knowledge base. Which AI
capability should UC use? A. Einstein Email Replies B. Einstein Generative Service Replies for Email C.
**Einstein Service Replies for Email** ### **Q38:** ### Where should the AI Specialist go to
add/update actions assigned to the copilot? A. Copilot Detail page, Global Actions, or the record page for
the copilot action. B. Copilot Actions page or Global Actions. C. **Copilot Actions page, the record page
for the copilot action, or the Copilot Action Library.** ### **Q39:** ### Universal Containers wants to
make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a
prompt template. ### What should the AI Specialist recommend? A. **Create a Flex template to add
resources with standard and custom objects as inputs.** B. Create a prompt template-triggered flow to
access the data from standard and custom objects. C. Create a prompt template passing in a special
custom object that connects the records temporarily. **Q40:** How does the Einstein Trust Layer
ensure that sensitive data is protected while generating useful and meaningful responses? A. Masked
data will be de-masked during the request journey. B. Responses that do not meet the relevance
threshold will be automatically rejected. C. **Masked data will be de-masked during the response
journey.** ### Q41: ### An AI Specialist has created a Copilot custom action using flow as the reference
action type. However, it is not delivering the expected results to the conversation preview, and therefore
needs troubleshooting. What should the AI Specialist do to identify the root cause of the problem? A. In
Copilot Builder within the Dynamic Panel, confirm the selected action and observe the values in the
Input and Output sections. B. In Copilot Builder, verify the utterance entered by the user and review
session event debug information. C. **In Copilot Builder within the Dynamic Panel, turn on dynamic
debugging to show the inputs and outputs.** ### Q42: ### An AI Specialist at Universal Containers (UC)
is tasked with creating a new custom prompt template to populate a field with generated output. UC
enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and
possible enhancements. Which prompt template type should the AI Specialist use and which
consideration should they review? A. Field Generation, and that Dynamic Forms is enabled. B. Flex, and
that Dynamic Fields is enabled. C. **Field Generation, and that Dynamic Fields is enabled.** ### Q43:
### An administrator is responsible for ensuring the security and reliability of Universal Containers\' (UC)
CRM data. UC needs enhanced data protection and up-to-date AI capabilities. UC also needs to include
relevant information from a Salesforce record to be merged with the prompt. Which feature in the
Einstein Trust Layer best supports UC\'s need? A. **Dynamic grounding with secure data retrieval** B.
Data masking C. Zero-data retention policy ### Q44: ### The marketing team at Universal Containers is
looking for a way to personalize emails based on customer behavior, preferences, and purchase history.
Why should the team use Einstein Copilot as the solution? A. To analyze past campaign performance B.
**To generate relevant content when engaging with each customer** C. To send automated emails to all
customers ### Q45: ### Universal Containers is interested in improving the sales operation\'s efficiency
by analyzing their data using AI-powered predictions in Einstein Studio. Which use case works for this
scenario? A. **Predict customer lifetime value of an account** B. Predict most popular products from
new product catalog. C. Predict customer sentiment toward a promotion message. ### Q46: ###
Leadership needs to populate a dynamic form field with a summary description created by a large
language model (LLM) to facilitate more productive conversations with customers. Leadership also wants
to keep a human in the loop to be considered in their AI strategy. Which prompt template type should
the AI Specialist recommend? A. Record Summary B. Sales Email C. **Field Generation** ### Q47: ### A
service agent is looking at a custom object that stores travel information. They recently received a
weather alert and now need to cancel flights for the customers that are related with this itinerary. The
service agent needs to review the Knowledge articles about canceling and rebooking the customer
flights. Which Einstein Copilot capability helps the agent accomplish this? A. Invoke a flow which makes a
call to external data to create a knowledge article. B. **Execute tasks based on available actions,
answering questions using information from accessible Knowledge articles.** C. Generate a knowledge
article based off the prompts that the agent enters to create cancel flights. ### Q48: ### Based on the
user utterance, \'Show me all the customers in New York,\' which standard Einstein Copilot action will
the planner service use? A. Select Records B. **Query Records** C. Fetch Records ### Q49: ### An AI
Specialist wants to use the related lists from an account in a custom prompt template. What should the
AI Specialist consider when configuring the prompt template? A. **The maximum number of related list
merge fields** B. The choice between XML and JSON rendering formats for the list C. The text encoding
(for example, UTF-8, ASCII) option ### Q50: ### Universal Containers needs a tool that can analyze voice
and video records to provide insights on competitor mentions, coaching opportunities, and other key
information. The goal is to enhance the team\'s performance by identifying areas for improvement and
competitive intelligence. Which feature provides insights about competitor mentions and coaching
opportunities? A. Call Explorer B. **Call Summaries** C. Einstein Sales Insights ### Q51: ### What is an
AI Specialist able to do when the \'Enrich event logs with conversation data\' setting in Einstein Copilot is
enabled? A. **View session data including user input and copilot responses for sessions over the past 7
days.** B. Generate detailed reports on all Copilot conversations over any time period. C. View the user
click path that led to each copilot action. ### Q52: ### How should an organization use the Einstein Trust
layer to audit, track, and view masked data? A. Access the audit trail in Setup and export all user-
generated prompts. B. In Setup, use Prompt Builder to send a prompt to the LLM requesting for the
masked data. C. **Utilize the audit trail that captures and stores all LLM submitted prompts in Data
Cloud.** ### Q53: ### An AI Specialist is creating a custom action in Einstein Copilot. Which option is
available for the AI Specialist to choose for the custom copilot action? A. **Flows** B. SOQL C. Apex
trigger ### Q54: ### Universal Containers is planning a marketing email about products that most closely
match a customer's expressed interests. What should an AI Specialist recommend to generate this
email? A. Standard email draft with Einstein and choose standard email template. B. **Custom sales
email template which is grounded with interest and product information.** C. Standard email marketing
template using Apex or flows for matching interest in products. ### Q55: ### Universal Containers has
seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a
custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the
generative AI-enabled field icon next to the summary field. What is the most likely cause of the issue? A.
**The user does not have the Prompt Template User permission set assigned.** B. The user does not
have the field Generative AI User permission set assigned. C. The prompt template associated with the
summary field is not activated for that user. ### Q56: ### Universal Containers wants to reduce overall
agent handling time by minimizing the time spent typing routine answers for common questions in chat
and reducing the post-chat analysis by suggesting values for case fields. Which combination of Einstein
for Service features enables this effort? A. Einstein Service Replies and Work Summaries B. **Einstein
Reply Recommendations and Case Classification** C. Einstein Reply Recommendations and Case
Summaries ### Q57: ### Universal Containers needs its sales reps to be able to only execute prompt
templates. What should an AI Specialist recommend to achieve this requirement? A. Prompt Execute
Template permission set B. Prompt Template User permission set C. **Prompt Template Manager
permission set** ### Q58: ### What is the main purpose of Prompt Builder? A. A tool for developers to
use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing
code more efficiently. B. **A tool that enables companies to create reusable prompts for large language
models (LLMs), bringing generative AI responses to their flow of work.** C. A tool within Salesforce
offering real-time AI-powered suggestions and guidance to users, improving productivity and decision-
making. ### Q59: ### Universal Containers (UC) is implementing Service AI Grounding to enhance its
customer service operations. UC wants to ensure that its AI-generated responses are grounded in the
most relevant data sources. The AI Specialist needs to configure the system to include all supported
objects for grounding. Which objects should UC select to configure Service AI Grounding? A. Case and
Knowledge B. **Case, Case Emails, and Knowledge** C. Case, Knowledge, and Case Notes ### Q60: ###
An AI Specialist implements Einstein Sales Emails for a sales team. The team wants to send personalized
follow-up emails to leads based on their interactions and data stored in Salesforce. The AI Specialist
needs to configure the system to use the most accurate and up-to-date information for email generation.
Which grounding technique should the AI Specialist use? A. Ground with Apex Merge Fields B. **Ground
with Record Merge Fields** C. Automatic grounding using Draft with Einstein feature Universal
Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of
competitors, products, and other custom phrases. Q61: Which feature should the AI Specialist set up to
enable UC\'s sales team? A. Call Summaries B. Call Explorer C. **Call Insights** Q62: What is the primary
function of the planner service in the Einstein Copilot system? A. Generating record queries based on
conversation history B. Offering real-time language translation during conversations C. **Identifying
copilot actions to respond to user utterances** Q63: When configuring a prompt template, an AI
Specialist previews the results of the prompt template they\'ve written. They see two distinct text
outputs: Resolution and Response. Which information does the Resolution text provide? A. It shows the
full text that is sent to the Trust Layer. B. It shows the response from the LLM based on the sample
record. C. **It shows which sensitive data is masked before it is sent to the LLM.** **Q64:** Universal
Containers wants to be able to detect with a high-level confidence if content generated by a large
language model (LLM) contains toxic language. Which action should an Al Specialist take in the Trust
Layer to confirm toxicity is being appropriately managed? A. Access the Toxicity Detection log in Setup
and export all entries where isToxicityDetected is true. B. Create a flow that sends an email to a specified
address each time the toxicity score from the response exceeds a predefined threshold. C. **Create a
Trust Layer audit report within Data Cloud that uses a toxicity detector type filter to display toxic
responses and their respective scores.** **Q65:** Universal Containers\' service team wants to
customize the standard case summary response from Einstein Copilot. What should the AI Specialist do
to achieve this? A. Customize the standard Record Summary template for the Case object, B. Summarize
the Case with a standard copilot action. C. **Create a custom Record Summary prompt template for the
Case object.** **Q66:** What is best practice when refining Einstein Copilot custom action
instructions? A. **Provide examples of user messages that are expected to trigger the action.** B. Use
consistent introductory phrases and verbs across multiple action instructions. C. Specify the person who
will request the action. **Q67:** Which feature in the Einstein Trust Layer helps to minimize the risks of
jailbreaking and prompt injection attacks? A. Secure Data Retrieval and Grounding B. Data Masking C.
**Prompt Defense** **Q68:** Universal Containers plans to enhance the customer support team\'s
productivity using AI. Which specific use case necessitates the use of Prompt Builder? A. **Creating a
draft of a support bulletin post for new product patches** B. Creating an AI-generated customer support
agent performance score C. Estimating support ticket volume based on historical data and seasonal
trends **Q69:** An AI Specialist is considering using a Field Generation prompt template type. What
should the AI Specialist check before creating the Field Generation prompt to ensure it is possible for the
field to be enabled for generative AI? A. That the field chosen must be a rich text field with 255
characters or more. B. **That the org is set to API version 59 or higher** C. That the Lightning page
layout where the field will reside has been upgraded to Dynamic Forms **Q70:** Universal Containers
(UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to
address this issue by implementing a proactive outreach program to customers before they cancel their
contracts and is asking the Salesforce team to provide suggestions. Which use case functionality of
Model Builder aligns with UC\'s request? A. Product recommendation prediction B. **Customer churn
prediction** C. Contract Renewal Date prediction **Q71:** Before activating a custom copilot action, an
AI Specialist would like is to understand multiple real-world user utterances to ensure the action being
selected appropriately. Which tool should the AI Specialist recommend? A. Model Playground B. Einstein
Copilot C. **Copilot Builder** **Q72:** Universal Containers is evaluating Einstein Generative AI
features to improve the productivity of the service center operation. Which features should the AI
Specialist recommend? A. **Service Replies and Case Summaries** B. Service Replies and Work
Summaries C. Reply Recommendations and Sales Summaries **Q73:** Universal Containers wants to
allow its service agents to query the current fulfillment status of an order with natural language. There is
an existing auto launched flow to query the information from Oracle ERP, which is the system of record
for the order fulfillment process. How should an AI Specialist apply the power of conversational AI to this
use case? A. Create a Flex prompt template in Prompt Builder. B. **Create a custom copilot action which
calls a flow.** C. Configure the Integration Flow Standard Action in Einstein Copilot **Q74:** Which
method is recommended for ensuring the privacy of customer data when integrating Einstein generative
AI into a CRM application? A. **Enable data encryption and anonymization in the Trust Layer** B. Utilize
unverified AI models in secure environments C. Disable the grounding mechanism for faster response
times **Q75:** Universal Containers (UC) has implemented Generative Al within Salesforce to enable
summarization of a custom object called Guest. Users have reported mismatches in the generated
information.\ In refining its prompt design strategy, which key practices should UC prioritize? A. **Create
concise, clear, and consistent prompt templates with effective grounding, contextual role-playing, clear
instructions, and iterative feedback.** B. Submit a prompt review case to Salesforce and conduct
thorough testing in the playground to refine outputs until they meet user expectations. C. Enable prompt
test mode, allocate different prompt variations to a subset of users for evaluation, and standardize the
most effective model based on performance feedback. **Q76:** Universal Containers (UC) wants to
create a new Sales Email prompt template in Prompt Builder using the \"Save As\" function. However,
UC notices that the new template produces different results compared to the standard Sales Email
prompt due to missing hyperparameters. What should UC do to ensure the new prompt template
produces results comparable to the standard Sales Email prompts? A. Use Model Playground to create a
model configuration with the specified parameters B. **Manually add the hyperparameters to the new
template.** C. Revert to using the standard template without modifications. **Q77:** Universal
Containers is very concerned about security compliance and wants to understand: - Which prompt text is
sent to the large language model (LLM) - How it is masked - The masked response What should the Al
Specialist recommend? A. Ingest the Einstein Shield Event logs into CRM Analytics. B. Review the debug
logs of the running user. C. **Enable audit trail in the Einstein Trust Layer.** **Q78:** Where should the
Al Specialist go to add/update actions assigned to a copilot? A. Copilot Detail page, Global Actions, or the
record page for the copilot action B. Copilot Actions page or Global Actions C. **Copilot Actions page,
the record page for the copilot action, or the Copilot Action Library tab** **Q79:** Universal Containers
(UC) wants to enable its sales team to use Al to suggest recommended products from its catalog.\ Which
type of prompt template should UC use? A. **Flex prompt template** B. Record summary prompt
template C. Email generation prompt template **Q80:** Universal Containers recently launched a pilot
program to integrate conversational Al into its CRM business operations with Einstein Copilot.\ How
should the Al Specialist monitor Copilot\'s usability and the assignment of actions? A. Run a report on
the Platform Debug Logs. B. Query the Copilot log data using the metadata API. C. **Run Einstein Copilot
Analytics.** Q81: Q82: Q83: Q84: Q85: Q86: Q87: Q88: Q89: Q90: Q91: Q92: Q93: Q94: Q95: Q96: