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Patient-Centered Care Model (PCC) : Welcoming Environment: Respect For Clients' Values and Expressed Needs

The document outlines the Patient-Centered Care Model (PCC) emphasizing a welcoming environment, respect for client values, and client empowerment in healthcare decision-making. It highlights the importance of sociocultural competence, coordination of care, and community outreach in providing quality care. Additionally, it defines a Health Care Home as a coordinated approach to primary care for individuals with multiple chronic conditions, including mental health and substance use issues.

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ameel29
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7 views1 page

Patient-Centered Care Model (PCC) : Welcoming Environment: Respect For Clients' Values and Expressed Needs

The document outlines the Patient-Centered Care Model (PCC) emphasizing a welcoming environment, respect for client values, and client empowerment in healthcare decision-making. It highlights the importance of sociocultural competence, coordination of care, and community outreach in providing quality care. Additionally, it defines a Health Care Home as a coordinated approach to primary care for individuals with multiple chronic conditions, including mental health and substance use issues.

Uploaded by

ameel29
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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PSYCHIATRIC–MENTAL HEALTH NURSE PRACTITIONER PROFESSIONAL ROLE AND HEALTH POLICY 57

home has support of the Health Resources and Services Administration (HRSA) and initiatives to
provide client-centered, evidenced-based, coordinated, and quality care are moving forward.

Patient-Centered Care Model (PCC)


XX Welcoming environment: Provide a physical space and an initial personal interaction
that is welcoming and familiar, not intimidating.
XX Respect for clients’ values and expressed needs: Obtain information about the
client’s care preferences and priorities; inform and involve the client and family or
caregivers in decision-making; tailor care to the person; and promote a mutually
respectful, consistent client–provider relationship.
XX Client empowerment or “activation”: Educate and encourage the client to expand his
or her role in decision-making, health-related behaviors, and self-management.
XX Sociocultural competence: Understand and consider culture, economic and educa-
tional status, health literacy level, family patterns and situation, and traditions (includ-
ing alternative and folk remedies); communicate in language and at a level that the
client understands.
XX Coordination and integration of care: Assess the client’s need for formal and informal
services that may affect health or treatment; provide team-based care, care manage-
ment, and referrals as needed; advocate for the client and family; and ensure smooth
transitions between different providers and phases of care.
XX Comfort and support: Emphasize physical comfort, privacy, emotional support, and
involvement of family and friends.
XX Access and navigation skills: Provide what the patient can consider a “medical
home”; keep waiting times to a minimum; provide convenient service hours; pro-
mote access and client flow; help client attain skills to better navigate the healthcare
system.
XX Community outreach: Make demonstrable, proactive efforts to understand and reach
out to the local community (Silow-Carroll, Alteras, & Stepnick, 2006).

Health Care Home (Substance Abuse and Mental Health Services


Administration [SAMHSA], 2015)
XX Defined in the Affordable Care Act (2010) as an approach to primary care that pro-
vides coordinated care to persons with multiple chronic health conditions, including
mental health and substance use
XX Offers team-based care
XX Builds on community supports

CONFLICT OF INTEREST
A conflict of interest (COI) is a situation in which a person’s financial, professional, or personal
situation may affect or appear to affect the person’s judgment in his or her professional respon-
sibilities, including healthcare decisions, research, and other matters, with the potential for

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