Making project management

indispensable for business results.

Project Management 101

Donald E. Moore, MBA, PMP, President of PMI NB
Kelly Barter, Chapter Manager of PMI NB

AGM April 28, 2011

Topics of Discussion

1. Process Groups
2. Triple Constraint
3. Knowledge Areas
4. Professional & Social Responsibility
5. Resources & Tools
6. Certifications

2
Terms & Definitions

 What is a Project? (vs. Operational Work?)

 What is a Program? (Portfolio & PMO)
 What is Project Management?
 Project Life Cycle vs. Product Life Cycle
 What is a Stakeholder?
 What / Who is a Project Sponsor?

3
Organizational Structures

 Functional
 Projectized
 Matrix

What is a Project Manager?

4
1: PM Process Groups

 Initiating
 Planning
 Executing
 Monitoring & Controlling
 Closing

5
1.1: Process Group - Initiating

 Main Goal: Formally Authorize the Project

 Main Outputs:
 Project Charter
 Project Stakeholders Identified

6
1.2: Process Group - Planning

 Main Goal: To Plan and Schedule the Work to

Perform the Project

 Main Output:
 Project Management Plan with Subsidiary
Plans

7
1.3: Process Group - Executing

 Main Goal: Perform the Planned Work of the

Project

 Main Outputs:
 Project Deliverables: Product, Service, or
Results

8
1.4: Process Group - Monitoring &
Controlling
 Main Goal: To Monitor the Progress of the
Project to identify any Variances from the
Plan and attempt to Correct them
 Main Outputs:
 Status Reports
 Change Requests
 Recommendations for Preventative and
Corrective action

9
1.5: Process Group - Closing

 Main Goal: To Formally Close the Project

 Main Outputs:
 Product Acceptance
 Contract Closure

10
Process Group Diagrams

11
Process Group Diagrams

12
Process Group Diagrams

13
2: Triple Constraint
 Scope
 Time
 Cost
 Resources
 Quality
 Risk
 Customer Satisfaction

*** Group Activity ***

14
Triple Constraint Cartoon

15
3: PM Knowledge Areas
 Integration  Quality
 Scope  Human Resources
 Time  Communications
 Cost  Risk
 Procurement
 Stakeholder
Management
16
3.1: Knowledge Area - Integration
 Statement of Work & Project Charter
 Constraints & Assumptions
 Project Selection Methods
 Project Management Methodology
 PMIS
 Configuration Management & Change Control
 Kickoff Meeting
 Closure Procedures
17
3.2: Knowledge Area - Scope

 Project Scope Statement

 Work Breakdown Structure (WBS)
 WBS Dictionary
 Decomposition
 Scope Verification
 Scope Control

18
Work Breakdown Structure

19
Work Breakdown Structure

20
Work Breakdown Structure

21
3.2: Knowledge Area - Scope

*** Group Activity ***

Develop a Work Breakdown Structure (WBS)
 Hockey Tournament
 40th Birthday Party
 Wedding
 Group Ski Vacation
 Work Family Picnic Event

22
Scope Cartoon

23
3.3: Knowledge Area - Time

 Activity Definition & Sequencing

 Relationships & Dependencies
 Network Diagrams
 Precedence Diagramming Method
 Arrow Diagramming Method
 GERT
 Milestones
 Leads & Lags

24
Precedence Diagramming Method

25
Arrow Diagramming Method

26
3.3: Knowledge Area - Time (cont)

 Duration Estimating
 Analogous, Parametric, Heuristic, & 3-
Point (PERT)
 Schedule Development
 Critical Path, Float (Slack)
 Schedule Compression
 Fast Tracking & Crashing
 Gantt Chart
 Progress Reporting

27
Critical Path Method

28
Gantt Chart

29
3.4: Knowledge Area - Cost
 Cost Estimating
 Bottom-up vs. Top-Down Estimating
 Variable vs. Fixed
 Direct vs. Indirect
 Earned Value Technique
 Planned vs. Earned
 Variance (Cost & Schedule)
 Performance Index (Cost & Schedule)

30
3.4: Knowledge Area - Cost (cont)
 Project Selection Methods
 Net Present Value (NPV)
 Internal Rate of Return (IRR)
 Payback Period
 Benefit Cost Ratio
 Opportunity Cost
 Sunk Costs
 Law of Diminishing Returns
 Depreciation (Straight Line vs. Accelerated)
31
3.5: Knowledge Area - Quality

 Quality Assurance
 Quality Control (Benchmarking, Audits, & Metrics)

 Gold Plating
 Prevention Over Inspection
 Marginal Analysis
 Continuous Improvement (Kaizen)
 Just In Time (JIT)
 Total Quality Management
 Impact of Poor Quality
 Cost of Conformance vs. Cost of Nonconformance

32
3.5: Knowledge Area - Quality(cont)

 Six Sigma = 99.999% Quality

 Basic Tools of Quality Control:
 Cause & Effect Diagram (Fishbone or Ishikawa)
 Control Charts
 Flowcharting
 Histogram
 Pareto Chart
 Run Chart
 Scatter Diagram

33
Cause & Effect Diagram

34
Control Chart

35
Flow Chart

36
Histogram

37
Pareto Chart

38
Run Chart

39
Scatter Diagram

40
3.6: Knowledge Area - Human
Resources

 Roles & Responsibilities

 Project Sponsor
 Project Manager & Functional Manager
 Project Team & Stakeholders
 Responsibility Assignment Matrix (RACI)
 Organizational Breakdown Structure
 Resource Breakdown Structure
 Resource Histogram

41
Responsibility Assignment Matrix

42
Organizational Breakdown Structure

43
Resource Histogram

44
3.6: Knowledge Area - Human
Resources (cont)
 Negotiation
 Halo Effect
 Team Building
 Co-Location (War Room)
 Powers of Individuals (Formal, Reward, Penalty,
Expert, Referent)
 Leadership Styles
 Conflict Management
 Motivational Theories

45
Maslow’s Hierarchy of Needs

46
3.7: Knowledge Area -
Communications
 Effective Communication
 Effective Listening
 Communication Methods
 Formal vs. Informal
 Written vs. Verbal
 Communication Channels
 Lessons Learned
 Performance Reporting

47
Communications Activities

 Who wants to play Lego?

 Let’s play with Yarn…

48
3.8: Knowledge Area - Risk

 Risk Tolerances & Thresholds

 Risk Identification
 Brainstorming
 Delphi Technique
 Interviewing
 Root Cause Analysis
 SWOT Analysis
49
SWOT Analysis

50
3.8: Knowledge Area - Risk (cont)

 Risk Register

 Qualitative & Quantitative Analysis

 Probability & Impact
 Monte Carlo Analysis
 Decision Tree

 Risk Response Strategies (Avoid, Mitigate,

Transfer, Exploit, Enhance, Share, or Accept)

51
Risk Planning Diagram

52
3.8: Knowledge Area - Risk (cont)

 Contingency Plans
 Risk Response Owners
 Secondary Risks
 Risk Triggers
 Fallback Plans
 Reserves

53
3.9: Knowledge Area - Procurement
 Make or Buy Analysis
 Contract Types
 Cost Reimbursable (CR)
 Time and Materials (T&M)
 Fixed Price (FP)
 Procurement Documents
 Request for Proposal (RFP)
 Invitation for Bid (IFB)
 Request for Quotation (RFQ)
 Evaluation Criteria

54
3.10: Knowledge Area –
Stakeholder Management

 Identification of Stakeholders
 Managing Stakeholders
 Steering Committee

55
4: Professional & Social
Responsibility
 PMI’s Code of Professional Conduct
 Ethics & Integrity
 Conflict of Interest
 Appearance of Impropriety
 Intellectual Property
 Confidentiality

56
5: PM Resources & Tools

 PMBOK (Project Management Body of

Knowledge) from PMI
www.pmi.org
 PMI New Brunswick
www.pminb.ca
 PMI in Canada
www.pmi.ca

57
6: Project Management
Certifications
 PMI (Project Management Institute)
 CAPM (Certified Associate in Project
Management)
 PMP (Project Management Professional)
 PgMP (Program Management Professional)
 CompTIA (Computing Technology Industry
Association): Project +
 Office of Government Commerce – United Kingdom
 PRINCE & PRINCE2
 IBM
 Certified Solution Designer-Rational Unified
Process (RUP)

58
Comments & Questions?

59