Instructor: Men Sovannmony
(PGDM-BE)
Tel: 017 922 766
Email: monyrpitst@gmail.com Academic year
2025
Chapter 1 – Introduction (Cont)
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E-BUSINESS TYPES
• Business to Business- B2B
• Business to Consumer -B2C
• Consumer to Business- C2B
• Consumer to Consumer -C2C
• Business to Administration -B2A
• Consumer to Administration -C2A
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1. Business to Business (B2B)
As the name represents, it is the name of electronic transactions of
different services or products between two companies or businesses.
Payment processing companies and customer relationship management
(CRM) platforms are included in the B2B model.
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2. Business to Consumer (B2C)
B2C is the most common form of e-commerce business because it is the
relationship between a seller and final customers. Business to Consumer
has developed greatly with the development of the internet and the latest
technologies. Anyone can find various kinds of online stores on the internet
and buy products or services without visiting the market.
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3. Consumer to Consumer (C2C)
• In C2C, electronic transactions are made between the
customer and another customer. It became possible with
the help of third-parties such as eBay as a marketplace for
online action.
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4.
Any particular company cannot provide anything and they also need different
products/services to execute their business processes. So, it is a kind of business model
in which the customers or users create a service/product that is used by the company.
For example, any freelance designer is creating a logo and any business can use his
services as they need.
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5. Business to Administration (B2A)
• B2A is a form of electronic
transactions of the products or
services in which the business
and government are involved.
For example, social security,
legal documents, etc.
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6. Consumer to Administration (C2A)
• Consumer to Administration
includes all transactions
between the consumer/
customer and the government.
For example, taxes,
education, etc.
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What are The Key Differences Between E-Commerce
and E-Business?
• E-Business is not limited to just buying and selling
products or services. Whereas E-Commerce is the
name of buying and selling products/services with the
help of the internet.
• E-Commerce is a main part of E-Business
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• There is no need for an E-Business to have a physical presence. If
the company has physical offices along with their online business
activities then it can be referred to as E-Commerce.
• E-Commerce supports any kind of business transaction related to
money, but E-Business includes monetary and allied activities.
• E-Commerce needs the internet to be able to communicate with
their online customers from all over the world. E-Business can
use the internet, intranet and extranet to be able to connect with
the parties.
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E-BUSINESS CATEGORY
[ E-banks
[ E-trade
[ E-consulting
[ E-engineer
[ E-learning
[ E-mail
[ E-marketing
[ E-transactions
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An example for e-bank
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An example for e-trade
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An example for e-consulting
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An example for e-engineering
• https://www.ntti.edu.kh/
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An example for e-learning
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An example for e-mail
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An example for e-marketing
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E-business infrastructure
INTERNET ACCESS
, SERVICES,
HARDWARE SOFTWARE E-payment, CERTIF
ICATES, ADVERTI
SEMENT
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ADVANTAGES
When looking at e-Business we have many advantages,
which are mostly connected to making doing business easier.
The benefits of implementing e-Business tools is in the
streamlining of business processes and not so much in use of
technology. Here are some:
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Advantages
Here are some:
• Easy to set up, Flexible Business Hours,
• Cheaper than Traditional Business , No Geographical
Boundaries,
• Government Subsidies, New market entry,
• Lower levels of inventory, Lower costs of marketing and sales.
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Easy to set up
Electronic business is easy to set up even from
home, the only requirements are :
-Device
- Software and
-Internet connection.
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Flexible Business Hours
There are no time barriers that
a location based business can
encounter since the internet is available to everyone all
the time. Your products and services can be accessed
by everyone with an internet connection.
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Cheaper than Traditional Business
Electronic business is less costly than a traditional
business, but it is more expensive to set up. Transactions cost
are also cheaper.
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No Geographical Boundaries
The greatest benefit is the possibility of
geographically dispersion. Anyone can order
anything from anywhere at any time.
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Government Subsidies
Digitalisation is very encouraged
by the government and they
provide necessary support.
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New market entry
It has a great potential to enable an entry to a
previously unknown market that a traditional
business could not.
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Advantages: Lower levels of inventory
Electronic business enables companies to lower
their level of inventory by digitalizing their assets.
(i.e.: Netflix does not sell anymore physical
DVD's but proposes online streaming content
instead).
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Advantages: Lower costs of marketing and
sales
E-commerce allows the actors of the industry to
advertise for their product/service offer (i.e.:
house rental) at generally lower costs than by
promoting physically their business.
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DISADVANTAGES
Despite all the advantages there are also some
disadvantages that we need to address. The most common
limitations of electronic business are:
• Lack of Personal Touch:
• Delivery Time
• Security Issues
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Lack of Personal Touch
The products cannot be examined or felt before the final
purchase. In the traditional model, we have a more personal
customer experience, while in electronic
business that is mostly
not the case. Another
missing factor of personal
touch could also be in
online transactions.
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Delivery Time
Traditional business enables instant satisfaction
as you obtain the product the moment you purchase it,
while in electronic business that is not possible. There will
always be a waiting period before you receive the product.
For example, Amazon assures one-day delivery. This does
not resolve the issue completely, but it is an improvement.
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Security Issues
Scams could be
mentioned as a factor
for people's distrust in
electronic business.
Hackers can easily get customers’ financial and
personal details. Some customer still finds it hard
to trust electronic businesses because of the lack
of security, reliability and integrity issues.
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Thank you
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